• Manage end-to-end delivery of multiple concurrent IT projects related to contact center and customer experience platforms. • Develop and maintain project schedules, milestones, risk registers, and dependencies. • Coordinate project execution across infrastructure, application, integration, and CX operations teams. • Track progress against scope, schedule, and quality objectives; escalate risks and issues as needed. • Support cloud migrations, platform upgrades, feature rollouts, and configuration changes. • Act as a liaison between IT, contact center operations, CX teams, and external vendors. • Execute projects using standard IT delivery methodologies (Agile, Waterfall, or hybrid).

Project Manager, Federal Operations Phillips Corporation is a global powerhouse in manufacturing technology, and we’re looking for a Project Manager who refuses to settle for "good enough." This isn't just about managing contracts; it’s about owning the lifecycle of high-stakes Federal machine contracts from the first handshake to final completion. You’ll be tactical lead—reviewing proposals, commanding post-award meetings, and orchestrating internal and external service teams to ensure our customers receive nothing short of excellence. You’ll navigate the complexities of Federal compliance with precision, ensuring every form is submitted and every obligation is crushed. We don’t just meet expectations; we redefine them. As the primary architect of your region’s success, you will demonstrate expert-level mastery over every contract from pre-award to completion with 100% accuracy and surgical compliance. You aren’t just a coordinator, you are the project’s champion and the ultimate source of truth for partners, vendors, and customers alike. You will take total accountability for the mission, owning the timeline and the process for machine deliveries, rigorous inspections, and lightning-fast maintenance execution. By obsessively learning your customers' needs and building unbreakable relationships, you will deliver legendary service that ensures their experience is the "Best Ever," every single time. Are you ready to build something better? If you are a technical project management expert with a talent for high-level communication and a mastery of Excel and CRM systems, you’ll thrive here. We want a lifelong learner who is organized, audacious, and ready to drive our Federal division to new heights. If you have the skills to lead and the grit to improve everything you touch, we want to talk to you. Compensation at Phillips is based on the market and your individual level of contribution. The expected pay range for a qualified person in this role is between $80,000.00 and $90,000.00 annually. If you have a different suggestion, please mention it in your application. Phillips offers a world-beating collaborative culture and competitive pay and benefits. In our 60+ year history, Phillips has grown from a handful of employees to over 700 supplying and supporting manufacturing technology in the United States and overseas. Please apply on our website today at https://apply.workable.com/phillips-corporation/ Phillips Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Phillips Corporation is an E-Verify participant.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GFT is hiring a Senior Project Manager / Tolling Specialist to join our Transportation team. In this role you will lead tolling initiatives, optimize operations across systems, and provide strategic insight on interoperability, finance, and compliance. This role is hybrid / Remote but will include occasional travel for site visits or project meetings. Working on the roadway team at GFT offers the opportunity to engage in transformative projects that enhance transportation infrastructure, improves community connectivity, and provides the toll-paying customer confidence that tolls are accurately assessed and they are provided modern conveniences for toll payment. Our team supports a wide range of efforts—from tolling systems to highways, bridges, and traffic operations—delivering resilient, sustainable solutions that meet the demands of complex, multimodal roadway networks and promote safe, efficient, and reliable travel for all. As a Senior Project Manager / Tolling Specialist, you will deliver advisory services in toll programs and toll operations as well as providing operational and implementation oversight in commercial back office/customer service center systems and operations to tolling clients. The candidate will also be called upon to offer subject matter expertise through all phases of toll collection system and operations life cycle from assessing current state to assisting in planning for the future. The Senior Tolling Specialist position also provides assistance with operational concept development through final selection of technology and services, and subsequently providing value-added management and oversight services during operations with an emphasis on commercial back offices and customer service and contact call centers. The candidate will perform complex data and business process analysis to identify opportunities for improvement, need for additional decision-support tools and information, and to arrive at actionable recommendations that can be implemented to improve business outcomes. In this capacity, the successful candidate will be responsible for the following: - Participates in project management activities to include related oversight activities and internal GFT project reporting. - Develops tools for performing in-depth analyses to review for compliance, assess operational efficiencies, perform cost/benefit and other feasibility analysis, create conceptual pricing tables, analyze pricing proposals, and evaluate contractor and system performance. - Provides regular and meaningful progress updates to the client on all assigned work as well as prepare and present clear and concise summaries of analyses. - Develops documents such as technology research reports, system assessments, operations assessments, procurement documents such as requests for proposal solicitations for toll systems, back-office systems, customer service and operations, many of which will become public documents. - Reviews documents including procurement proposals, project plans, system design documents, test plans/scripts, software release notes, system upgrades and updates, etc. - Supports commercial back office and customer service center implementations including support for oversight of design, testing and installation. - Working as a member of a project team, provides toll program development, policy, technology and operations planning as well as implementation and operations oversight as an advisor to toll clients. - Participates in GFT business development initiatives such as via industry networking and responding to requests for proposals. Qualifications - Bachelor’s degree in finance, business, computer science or related discipline. - 10+ years of experience in toll back office/customer service centers, and/or toll operations solutions or industries that have high transaction environments such as transit, payment industry, and/or customer relationship management solutions. - Proficient in Microsoft tools and related applications, including Teams, Word, PowerPoint, Visio, and MS 365. - Advanced Excel skills with the ability to organize and manipulate data, create complex formulas, Pivot Tables, and build value-added data extracts and summaries. - Skilled in analyzing revenue, expenses, and costs; performing financial feasibility and cost/benefit analyses; creating innovative pricing schema and assessing pricing proposals. - Deep understanding of Toll System – Commercial Back Office (CBOS) functions, covering telephony, CRM, payment systems, account management, invoicing, interoperability, and collections. - Strong command of CRM platforms; adept at navigating account management modules, interpreting customer contact strategies, applying business rules, and ensuring compliance with data security standards and PCI requirements. - Capable of workflow analysis, identifying transaction flows, decision points, and exception paths, and translating findings into actionable documentation. Requirements - Extensive background in tolling customer service centers and toll operations, with a thorough understanding of industry practices and operational structures. - Solid grasp of industry terminology, performance metrics, measurement methodologies, and workforce management strategies. - Well versed in debt collection principles and industry best practices. - Skilled in reviewing records for compliance, identifying exceptions, and preparing detailed assessments. - Capable of evaluating interagency processes, including reconciliation, settlement, and exception management. - Familiar with E-ZPass Inter-CSC specifications, business rules, and operational procedures. - Proficient in tools such as Power BI, SQL, and data extraction techniques. - Strong understanding of regulatory frameworks; able to interpret legislation and statutes, identify limitations and opportunities, and recommend policy or process changes. - Knowledge of roadside toll systems (RTCS), associated equipment, toll host systems, and integration with commercial back office operations (CBOS). - Knowledgeable in APIs, Interface Control Documents (ICDs), and related methods for system-to-system data exchanges. Benefits - Hybrid (in-person and remote) work environment. - Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance. - Tax-deferred 401(k) savings plan. - Competitive paid-time-off (PTO) accrual. - Tuition reimbursement for continued education. - Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations. - Incentive compensation for eligible positions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Project Manager in this role, you will be responsible for leading the creation of the DHS GO.gov PMO Charter and overseeing the coordination of PMO activities and workstreams. You will manage the identification and follow-up of action items, ensuring that all tasks are tracked and completed efficiently. Your responsibilities will also include developing and updating GO.gov content for stakeholders, keeping them informed of progress and changes. Advising DHS GO.gov leadership on all aspects of the modernization program will be a key part of your duties, requiring you to provide strategic guidance and recommendations. - Create and maintain the DHS GO.gov PMO Charter. - Coordinate PMO activities and manage multiple workstreams. - Identify, track, and follow up on action items to ensure timely completion. - Develop and update GO.gov content for stakeholders. - Advise DHS GO.gov leadership on all aspects of the modernization program. - Facilitate effective communication among project teams and stakeholders. - Oversee project management and work management processes. - Support project coordination to ensure alignment with program goals. Qualifications - Bachelor’s Degree in IT, Cyber Security Business, Engineering, Management or a related field. An Associate’s Degree and 10 years of experience may be substituted for the BA/BS or equivalent relevant experience. - PMP Certification required. - 6-8 years of experience with a minimum of 2 years Project Management experience. Requirements - Work Management - Project Management - Communication - Project Coordination - PMP Required Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.