ASM Research

Role Description Assists with the development of various documentation products in support of assigned program/project system. Collaborates with appropriate team members to develop required documentation materials (end-user manuals, technical documents, graphics, etc.). Ensures all developed materials adhere to established styles and standards. - Works with Subject Matter Experts (SMEs) to develop technically-accurate documentation products for system end-users. - Understands and applies overarching policy requirements to ensure that all documentation products comply with these requirements. - Uses graphics (photographs, drawings, diagrams, etc.) that increase the end users’ understanding of the Customer/program system. - Translates development requirements into required documentation changes. - Proofs documentation to detect and correct errors in spelling, grammar, syntax, and established styles and standards. - Understands and applies as necessary all relevant styles and standards for developing documentation materials. - Assists in peer reviews of all documentation materials created by other team members. - Analyzes requirements of project to determine scope of work and required documentation products. - Supports and adheres to CMMI level 3 standards and processes as it relates to technical documentation. Qualifications - Bachelor’s Degree in a related field preferred or equivalent relevant experience. - 2+ years of working with technical documentation with experience in creating end-user documentation. - CANDIDATES MUST POSSESS A CURRENT SECRET CLEARANCE. Requirements - Excellent understanding of English grammar. - Knowledge of desktop publication tools from Adobe and Microsoft. - Strong editing skills. - Microsoft Office Products (Word, Excel, Visio, PowerPoint). - Ability to understand and articulate technical requirements and translate their requirements into technical documentation. - Ability to balance, prioritize and organize multiple tasks. - Possess strong analytical and problem-solving skills. - Ability to meet deadlines and communicate progress against schedule. - Ability to express ideas and thoughts in a clear and concise manner. - Capable of learning various computer applications and systems related to the documentation materials. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.

Role Description The Enterprise Architect is responsible for designing, implementing, and supporting enterprise-scale, multitenant environments centered on Oracle E-Business Suite (EBS) within Oracle Cloud Infrastructure (OCI). This role operates across the full lifecycle of cloud-based services—including infrastructure, application development, testing, and operations—ensuring secure, scalable, and efficient integration of enterprise applications on multitenancy as appropriate. - Support customer-specific extensions, manage data migration and DevOps processes for Oracle platforms. - Ensure security compliance aligned with DoD 8140 intermediate certification standards. Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent relevant experience. - 5+ years of experience in enterprise application engineering, cloud architecture, or systems development with focus on Oracle technologies. - Hands-on experience with Oracle E-Business Suite (EBS) customization, extension, and administration in production environments. - Working knowledge of Oracle Cloud Infrastructure (OCI) architecture, deployment models, and multitenant environment management. - Experience with Oracle SOA Suite for building integrations and workflows, and Oracle Database administration including performance tuning. - CompTIA Security+ CE certification or equivalent DoD 8140 intermediate-level qualification; if not currently held, must be obtained within 30 days of hire. - Secret or Top-Secret security clearance or ability to obtain one or have at least completed T5 investigation. - U.S. citizenship required. Requirements - Advanced certifications in Oracle Cloud Infrastructure (OCI), Oracle Database, or Oracle Application development. - Experience implementing CI/CD pipelines and automation frameworks for Oracle Customer Experience Cloud or similar enterprise platforms. - Prior work in multitenant cloud architectures with emphasis on security, compliance, and performance optimization for federal or highly regulated environments. - Familiarity with data migration methodologies and tools for large-scale enterprise application transitions, including ETL processes and data validation frameworks. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors including location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description The Unified Communications Engineer serves as the senior technical expert for the design, implementation, and sustainment of enterprise voice, video, and collaboration services that support federal mission and business operations. This role monitors and optimizes the organization’s telecommunications and unified communications (UC) environment, ensuring high availability, performance, and security while aligning to customer requirements, SLAs, and contract obligations. - Design, configure, and maintain enterprise unified communications solutions, including voice, video, instant messaging, presence, and conferencing services across on-premise and cloud environments. - Monitor the performance and health of telecommunications and UC networks, analyze key performance indicators, and proactively identify bottlenecks and service degradation. - Perform advanced troubleshooting, root-cause analysis, and remediation for complex telecommunications and UC incidents and problems, including escalations from Tier II support. - Develop and document standards, runbooks, and configuration baselines for UC platforms, gateways, trunks, SBCs, and related telecommunications infrastructure. - Collaborate with network, security, infrastructure, and service desk teams to plan and execute changes, upgrades, and migrations while minimizing user impact. - Produce technical reports, capacity and utilization analyses, and recommendations to inform strategic improvements to the telecommunications and UC environment. - Provide training, knowledge transfer, and expert guidance to customers and internal support teams on telecommunications and UC capabilities and best practices. - Support compliance with federal security, privacy, and records requirements by implementing and maintaining appropriate controls in UC and telecommunications solutions. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Telecommunications, Engineering, or a related field, or equivalent relevant experience. - 8+ years of progressive experience in telecommunications engineering, unified communications, or voice network engineering, including senior-level responsibility in large enterprise or federal environments. - Hands-on experience designing, configuring, and supporting enterprise UC/telephony platforms (such as Cisco, Microsoft Teams Phone, Avaya, or similar), including dial plans, call routing, voicemail, and conferencing. - Demonstrated experience monitoring and analyzing telecommunications/UC performance metrics and using monitoring tools to diagnose and resolve complex issues. - Experience operating within secure federal or regulated environments, including adherence to security and change management processes, and the ability to obtain and maintain a SECRET clearance as required. - Strong written and verbal communication skills, including the ability to draft clear technical documentation and convey complex technical information to non-technical stakeholders. Requirements - Advanced experience integrating UC platforms with contact centers, IVR, recording, and collaboration tools in support of enterprise call center or mission operations. - Relevant industry certifications in telecommunications or unified communications (for example, vendor UC certifications, VoIP, SIP, or network engineering certifications). - Experience supporting or leading telecommunications and UC modernization initiatives, migrations to cloud collaboration platforms, or large multi-site deployments. - Familiarity with ITIL-aligned service management practices and working within structured incident, problem, and change management processes. - Experience preparing technical reports and recommendations for leadership on telecommunications capacity, performance, risk, and investment priorities. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.

Role Description Cyber Support Specialist is a key role in supporting cybersecurity activities required to validate and sustain compliance with the Risk Management Framework (RMF) for project infrastructure and services. This position assists with Assessment and Authorization (A&A) efforts, researches and translates risk information, and partners with client stakeholders to provide input and best-practice recommendations that inform security-related decision making. The role also supports the definition and implementation of security requirements, contributes to the design and testing of security components, and performs vulnerability and code scanning analysis to identify and report security impacts. Qualifications - Bachelor’s degree in cybersecurity, information technology, computer science, or a related field. - 3 to 5 years of relevant cybersecurity experience. - Experience supporting RMF and Assessment and Authorization processes. - Knowledge of RMF controls and their applicability to application security. - Experience supporting security requirements definition, control implementation, and testing activities. - Experience identifying, analyzing, and reporting vulnerabilities and security impacts. - Familiarity with COTS vulnerability scanning tools and static and dynamic code scanning tools. - Ability to communicate technical issues, risks, and metrics effectively to management audiences. - Working knowledge of vulnerability management and reporting processes. - Understanding of application security and development security requirements. - Familiarity with OWASP Top 10 and common web application security risks. - Ability to work effectively in a fast-paced operational environment and adapt to changing priorities. - Ability to work a rotating 12-hour shift schedule with 4 days on and 3 days off, when required. Requirements - CompTIA Security+ certification. - DoD 8140-compliant certification at the intermediate or advanced level. - Experience in cloud cyber defense. - Experience supporting application security in infrastructure and service environments. - Strong analytical, documentation, and reporting skills. - Ability to prepare concise executive-ready status updates and performance metrics. - Demonstrated adaptability and effectiveness during high-intensity operational periods. Job Specific Skills - Risk Management Framework (RMF) controls and application security - Advanced - Cyber Security Management - Advanced - Cloud Cyber Defense - Intermediate - Code scanning tools - Intermediate - Vulnerability Management and Reporting - Intermediate - OWASP Top 10 - Intermediate - Application Security and Development Security Requirements - Intermediate - Adaptability and operational resilience in rotating shift environments – Intermediate

Role Description Responsible for the design and management of complex systems over the lifecycle. - Creates IT processes and performs analysis to identify opportunities for enhancement, creating scripts to automate internal workflows. - Provides technical expertise in solving system-wide issues and recommends alternatives for solutions. - Supports all aspects of development, integration, and testing processes such as lifecycle cost analysis, design, schedules, and feasibility studies. - Provides technical expertise and analytical support to users in solving system-wide issues with ongoing support within multiple disciplines including system infrastructure operations of administration, analysis, engineering, and design. - Designs and develops reusable components, codes and documents custom automation frameworks, maintains scripts, and updates as needed to build continuous delivery pipelines, ensuring rapid availability of the product. - Provides technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance existing systems. - Recommends new or improved design solutions and processes; reviews literature, patents, and current industry practices of relevance to assigned project. - Performs complex systems development and design work that may include operating systems upgrades, systems enhancements logic design, I/O design, firmware development, model formulation, manufacturing and development cost projections, computer architecture analysis and design, and analog or digital systems engineering. - Performs business case analysis and feasibility, including the examination of costs, benefits, and risks associated with the proposed investment or project. - Recommends alternatives for solutions and highlights strategic implications. - Develops technical specifications based on user needs, interface control documents, test plans and procedures, analyzes configuration and processing solutions, and tests conformance to specifications. - Analyzes business operations and processes to identify opportunities for process improvement, management control of work, or automation. - Generates process and solution options and reviews with appropriate stakeholders. - Serves as liaison with clients, participating in meetings to ensure client needs are met. - Architects, designs, implements, supports, and evaluates secure, infrastructure-focused tools and services. - Installs, configures, tests, and maintains operating systems, applications software, and system management tools. - Ensures that the technical infrastructure is sufficiently robust, scalable, and efficient to deliver the integrated services underlying the physical environment that supports the processes, resources, and operators required for developing, integrating, sustaining enterprise applications and support services. - Provides analytical support in the conceptualization, development, and implementation of complex, inter-linked systems. - Develops solutions by preparing and evaluating alternative workflow solutions, validates results by testing programmers, and ensures operation by training client personnel and providing support. Qualifications - Bachelor's Degree in Information Technology, Computer Science, other relevant field, or equivalent relevant experience. - Advanced computing certification preferred. - 5-10 years of experience in Systems Engineering/Analysis. Requirements - Attention to detail, and a commitment to quality work. - Ability to elicit, analyze, document, and validate the system requirements that support the required system changes to meet the business need. - Must have the ability to work under aggressive deadlines, manage multiple tasks, and prioritize as necessary. - Excellent analytical, comprehension, communication, writing, and interpersonal skills. - Strong skills in IT fundamentals including, but not limited to: server administration, networking, database support/administration, infrastructure support, and IT security design. - Demonstrated ability to provision, install, configure, operate, and maintain systems hardware and software and related infrastructure. - Ability to work with various programming languages, operating systems, and computer hardware platforms. - Proven ability to investigate, troubleshoot and resolve complicated technical issues. - Demonstrated capability to creatively solve complex requirements needs. - Strong experience applying process and systems engineering, analytics and operations research methods at every phase of a project. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements - It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. - We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description The O&S Cloud Engineer is responsible for the deployment, provisioning, hardening, and optimization of cloud infrastructure and related cloud services, with a program focus on Oracle Cloud Infrastructure (OCI). This role designs, builds, maintains, and enhances cloud environments to support mission-critical operations, ensuring security, scalability, performance, and cost efficiency. The engineer collaborates with cross-functional teams and developers to implement resilient cloud-native solutions and automation frameworks, supporting both internal stakeholders and external clients. - Design, build, and deploy cloud-based computing services at scale within OCI. - Migrate systems and applications to OCI, ensuring secure, stable, and high-performing environments. - Formulate detailed network, storage, and compute design specifications to support dynamic cloud operations. - Manage cloud services including Identity and Access Management, Security Groups, and OCI-native services. - Utilize infrastructure-as-code tools (Terraform, Ansible), scripting (PowerShell), and CI/CD pipelines (CloudBees Jenkins) to automate and orchestrate cloud environments. - Develop scripts, templates, and automation for provisioning and configuring cloud resources. - Collaborate with internal and external teams to translate technical objectives into actionable requirements. - Review operational requirements with project teams and client stakeholders to support deployment and ongoing operations. - Develop and maintain documentation for cloud infrastructure, network design, best practices, and operational procedures. - Serve as a liaison to clients, participating in meetings to ensure technical needs are met. - Support cost management, performance optimization, disaster recovery planning, and cloud security initiatives. - Assist in identifying and planning new cloud services, features, and technical capabilities. Qualifications - Bachelor’s Degree or equivalent relevant experience. - CSP Associate-level cloud certification in AWS, Azure, OCI, or Google Cloud (Professional-level certification preferred). - 8–15 years of IT experience, including: - 3–4 years of cloud engineering experience on one or more major platforms. - 4+ years supporting or debugging Windows or Linux operating systems in an engineering or administrative role. Requirements - Advanced knowledge of Identity and Access Management (IAM) and shared security responsibilities. - Strong understanding of cloud-based backup and storage concepts. - Hands-on experience supporting enterprise server, backup, and storage solutions in the cloud. - Strong analytical and problem-solving skills. - Advanced troubleshooting skills across storage, backups, server OS, and networks. - Proficiency in cloud command-line interfaces and advanced scripting. - Excellent documentation, communication, collaboration, and priority management skills. - Knowledge of information lifecycle management best practices. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.

Role Description Seeking skilled professionals to join our Azure VMware Solution (AVS) operations support team. In this role, you will be responsible for providing comprehensive 24/7 technical support for Microsoft's cloud-based VMware infrastructure. The ideal candidate will excel in a fast-paced environment, delivering critical support services across time zones to ensure maximum platform availability and performance. This position requires strong diagnostic skills, effective communication with customers during critical incidents, and the ability to drive swift resolution of service-impacting events. - Troubleshoot complex issues related to VMware vSphere infrastructure, NSX-T networking, vSAN storage, and ExpressRoute connectivity within the AVS environment. - Participate in on-call rotations, collaborate with cross-functional engineering teams, and continuously improve operational efficiency through automation and process refinement. - Respond to incident tickets in an operational environment to meet SLA objectives, typically responding to the more complex incidents. - Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools. - Review system logs to identify and mitigate system issues. - Leverage knowledge base to help troubleshoot, identify, and resolve systems issues. - Update knowledge base troubleshooting guides and lessons learned as required. - Document incident fixes and make recommendations to the engineering team for system improvements for consideration in future releases. - Document system issues resulting in system outages and coordinate change through the change management process. - Support collaboration across operations, development teams, and external partners. - Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues. - Monitor solution performance according to client specifications and SLAs. Serve as an escalation point on more complex issues. Qualifications - BS in Computer Science or other technical discipline is preferred. - 5+ years of experience diagnosing/debugging faults in complex online services. Requirements - Hold active DoD Secret security clearance and CJIS adjudication to maintain USME access. - Ability to identify and script automatable problems, perform work with efficiency in mind. - Experience with PowerShell, SQL, and Python scripting. - Experience with VMware vSphere infrastructure management, including vCenter Server, ESXi host troubleshooting, and NSX-T networking components within Azure VMware Solution. - Proficiency in diagnosing and resolving Azure VMware Solution connectivity issues, including ExpressRoute circuits, HCX migration tools, and vSAN storage performance optimization. - Able to diagnose and mitigate faults. - Able to identify and drive recovery levers with feature teams. - Able to communicate effectively through written and oral English. - Able to interact with external customers and partners on behalf of Microsoft. - Ability to perform work under continuous deadline pressure. - Ability to support various rotating shifts. - Ability to execute work with precision in time-sensitive outage scenarios. - Effectively communicate status changes to impact. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.

Role Description Provides support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA). The Project, Scheduling, and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7. The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control-M software. Monitors and analyzes job schedules and consults with appropriate functional, programming, and technical staffs to optimize job schedules. - Operator will provide support services for the Production, Scheduling and Controls Team. - The PS&C Team provides job scheduling and monitoring functions, available 24x7. - The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control-M software. - Monitor and analyze job schedules and consults with appropriate functional, programming, and technical staffs to optimize job schedules. - Monitors and supports the information technology and systems infrastructures. - Conducts analysis including planning, designing, and evaluating a variety of information technology tools. - Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades. - Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex. - Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. - Runs tests on and maintains operating system and related software. - Schedules, performs, and monitors system backups and, when necessary, performs data recoveries. - Performs root cause analysis, diagnostics, and monitoring on various production systems. - Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. - Effectively creates and maintains relevant systems documentation and user guides. - Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur. - Reviews the problem management register and identifies actions. Qualifications - Bachelor’s Degree in Information Technology, Computer Science or a related field. - 1-2 years of experience in information technology, systems administration or other IT related field. - CompTIA Security+ - Ability to maintain government clearance or investigation. Requirements - Windows/Unix - Windows/Unix Application Support - Windows/Red Hat/SUSE Administration - Web Server (IIS, Tomcat, WebLogic) - Applies standard methodology, techniques, procedures and criteria. - Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems. - Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant. - Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. - Exceptional customer service skills. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.

Role Description The Product Owner will be responsible for guiding the vision, prioritization, and delivery of product features to support internal and external stakeholders such as Business Analysts, development teams, and program leadership. Our Product Owners leverage Agile frameworks such as Scrum or Kanban to effectively manage workflow, maintain clear priorities, and ensure consistent delivery of value. They have experience with programming, SQL, or a BI Platform, as well as understanding JSON data structures and working with APIs. Our Product Owners adapt these methodologies to fit the needs of the team and product, fostering transparency, collaboration, and continuous improvement throughout the development process. The ideal candidate has experience translating complex business needs into clear, actionable requirements via user stories, ensuring alignment between technical teams and strategic objectives, and assisting with analyzing data and presenting information to stakeholders. The candidate should enjoy working collaboratively in a team environment but also be self-motivated and capable of driving decisions independently when needed. Our product owners have a true passion for building impactful products and take pride in delivering solutions that provide meaningful value. Key Responsibilities - Gather and clarify requirements from stakeholders, ensuring product needs are clearly understood and accurately represented. - Define, prioritize, and refine the product backlog to support business goals and maximize value delivery. - Collaborate closely with your development team to translate user needs into actionable user stories and acceptance criteria. - Continuously build product and domain knowledge to serve as a subject matter expert for the team and stakeholders. - Partner with colleagues to evolve features and iteratively improve the product based on feedback and performance. - Identify product risks, gaps, and dependencies and work proactively to resolve or mitigate them. - Participate in user acceptance activities to confirm delivered features meet expectations and requirements. - Communicate product vision, roadmap updates, and progress in a clear, effective manner to a wide audience. - Maintain strong attention to detail and accountability to ensure timely delivery of product commitments. Qualifications - Bachelor’s Degree or equivalent or 4 years’ relevant experience in lieu of degree. - 5 additional years of relevant experience. - Experience analyzing data and presenting information to stakeholders. - Experience with programming or SQL or BI Platform. - Must be a US Citizen. Preferred Qualifications - Experience working in Agile/Scrum (or Kanban) environments and collaborating with cross-functional teams. - Experience facilitating backlog refinement sessions, sprint planning, and other Agile ceremonies. - Experience using product management tools such as Jira, GitHub, or Rally. - Experience contributing to and helping maintain product roadmaps, release plans, or long-term product strategies. - Experience with product migrations or upgrades, feature rollouts, or transitions to new platforms or technologies. - Ability to read, interpret, and validate JSON data structures to support user story creation, acceptance criteria, and backend integration workflows. - Demonstrated experience working with APIs, including reviewing request/response structures and collaborating with development teams to refine API specifications. - One or more relevant industry certifications, such as: - Certified Scrum Product Owner (CSPO) - Professional Scrum Product Owner I or II (PSPO I / PSPO II) - Scaled Agile Framework Product Owner / Product Manager (SAFe POPM) - Agile Certified Practitioner (PMI-ACP) - Certified Scrum Master (CSM) or Professional Scrum Master (PSM) Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description The Employer Notice Helpdesk (ENHD) at Accenture plays a vital role in supporting the Centers for Medicare & Medicaid Services (CMS) by triaging inbound calls from employers who receive notices related to their employees’ health coverage through the Health Insurance Marketplace. Our team ensures that employers who receive a notice from the Federally Facilitated Marketplace (FFM) understand the required next steps and have clear guidance on how to file an appeal when needed. As part of a broader team supporting the Federal Health Insurance Marketplace, we take great pride in delivering accurate, compassionate assistance to individuals and organizations across the country. Accenture is seeking dedicated, detail‑oriented professionals who are passionate about public service and eager to contribute to a high‑impact program. If you are driven, adaptable, and committed to excellence, we invite you to join us in helping empower employers and strengthen the Marketplace experience for millions of Americans. The ENHD Support Analyst is a key member of our fully remote team, responsible for managing inbound and outbound communications with employers who receive notices of employee enrollment in Marketplace coverage from CMS. In this role, Support Analysts assess requests, identify the information requested, and provide clear, accurate responses over the phone. They handle inbound calls, review voicemails, and conduct outreach as required. Success in this position requires strong attention to detail, consistent accuracy, and a high level of professionalism in every interaction. Support Analysts document all communications in our CRM system, effectively organize and prioritize their workload, and recognize when situations require escalation based on established guidelines. This role is well‑suited for individuals with strong customer service skills and experience working with email, phone systems, spreadsheets, and CRM applications. As part of our program, Support Analysts play an essential role in delivering responsive, high‑quality support to employers nationwide. Qualifications - Bachelor’s Degree or equivalent OR 4 years’ relevant experience in lieu of degree. - Experience in customer service. - Experience analyzing data or working on a helpdesk. - Must be a US Citizen. Requirements - Proficient in MS Office applications including Word, Excel, PowerPoint, and Outlook. - Experienced working effectively in a high‑volume, team‑oriented environment. - Thrives in a fast-paced, deadline-driven environment. - Strong written and oral communication skills. - Willingness to work occasional evenings or overtime as needed. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.