This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves contributing to the implementation of software tools essential for health care reform compliance and automated benefits enrollment within the National Employee Benefits Technology (EBTech) Department. - Audit and upload data for customer website implementations. - Create and configure EDI files for customer websites following best practices. - Conduct final testing and auditing of EDI configurations. - Guide development of Standard Operating Procedures (SOPs). - Build and maintain professional relationships with customers and partners. - Provide daily support to customers and assist teammates. - Maintain a working knowledge of health and benefits products. - Promote teamwork and a positive environment in the department. - Ensure accountability for quality assurance in EDI/Data tasks. - Respond to customer support queries with limited oversight. - Serve as a subject matter resource in customer meetings. - Follow department guidelines and engage in professional development. - Train and mentor junior team members and specialists. - Stay current on industry trends and technologies. Qualifications - 3-6 years of experience in an office environment, preferably in insurance or HR. - Experience with employee data file manipulation and EDI development. - Associate’s or Bachelor’s degree or equivalent work experience. - 3-6 years of software implementation experience. - Ability to learn and apply new concepts quickly. - Proficient with MS Office Suite. - Experience with database applications. - Attention to detail and adherence to deadlines. - Strong professional demeanor and problem-solving skills. - Ability to maintain confidentiality. Benefits - Medical, Dental, Vision, and Life Insurance. - Employee Stock Purchase Plan (ESPP). - 401k with company match. - Student Loan Assistance and Tuition Reimbursement. - Free Mental Health and Advocacy Services. - Paid Time Off and holidays. - Preferred Partner Discounts. - Focus on total well-being of teammates.

• Gathering and interpreting client requirements and processes, and translating these into system solutions • Managing system configuration activities and quality • Delivering calculation automation • Leading client implementation projects • Facilitating internal and external system training, and providing appropriate documentation • Troubleshooting and resolving client queries and issues • Mentoring and coaching Implementation Analysts • Conducting system configuration and testing quality control activities • Supporting technical development of technology platforms through participation in analysis and design, and specification production for new and/or enhanced developments • Undertaking system configuration and checking • Undertaking data analysis activities and checking • Undertaking project management activities including risk and issue identification and mitigation

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Implementation Consultant is responsible for leading client onboarding, system configuration, and solution deployment to ensure successful implementation of company products and services. This role works directly with clients to gather requirements, configure systems, manage project timelines, and ensure smooth transitions from sales to operational use. The Implementation Consultant serves as a key liaison between clients and internal teams, ensuring technical and functional requirements are met while delivering a positive customer experience in a fully remote environment. This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. - Lead client onboarding and implementation projects from initiation to completion - Gather and document business and technical requirements - Configure systems, platforms, or software according to client specifications - Develop and manage implementation project plans and timelines - Coordinate with product, engineering, and support teams to resolve issues - Conduct training sessions and knowledge transfer with clients - Ensure successful system integrations and data migrations - Monitor implementation milestones and provide regular status updates - Identify risks and proactively develop mitigation strategies - Ensure client satisfaction throughout the implementation lifecycle Qualifications - Bachelor's degree in Business, Information Technology, Project Management, or related field - 3–7 years of experience in implementation, professional services, technical consulting, or project coordination - Strong project management and organizational skills - Experience working with software systems, SaaS platforms, or technical solutions - Excellent communication and client-facing skills - Ability to translate technical concepts into clear business language - Strong problem-solving abilities - Ability to manage multiple projects simultaneously - Comfortable working independently in a remote environment Requirements - Experience with enterprise software implementations - Familiarity with CRM, ERP, or cloud-based platforms - Project Management certification (PMP, CAPM, or similar) - Experience in SaaS, technology, healthcare, finance, or similar industries - Knowledge of data migration and system integration processes Compensation - Annual Salary Range: $85,000 – $115,000 USD, depending on experience and technical complexity - Performance-based bonuses may be available Benefits - Comprehensive medical, dental, and vision insurance - 401(k) retirement plan with employer matching - Paid time off (PTO) including vacation, holidays, and sick leave - Life insurance and disability coverage - Flexible remote work environment - Professional development and certification support - Employee wellness and assistance programs - Potential performance-based incentives Work Authorization Requirement - Must currently reside in the United States - Must be legally authorized to work in the United States - Applications from individuals residing outside the U.S. will not be considered

• Project manage the full implementation process: Oversee getting a client live on Rundoo, from kickoff call post contract to hardware ordering and setup to training and go live support. • Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering support throughout the onboarding process. • Partner with sales development and customer success teams: Collaborate with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction.