This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Implementation Consultant is responsible for leading client onboarding, system configuration, and solution deployment to ensure successful implementation of company products and services. This role works directly with clients to gather requirements, configure systems, manage project timelines, and ensure smooth transitions from sales to operational use. The Implementation Consultant serves as a key liaison between clients and internal teams, ensuring technical and functional requirements are met while delivering a positive customer experience in a fully remote environment. This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. - Lead client onboarding and implementation projects from initiation to completion - Gather and document business and technical requirements - Configure systems, platforms, or software according to client specifications - Develop and manage implementation project plans and timelines - Coordinate with product, engineering, and support teams to resolve issues - Conduct training sessions and knowledge transfer with clients - Ensure successful system integrations and data migrations - Monitor implementation milestones and provide regular status updates - Identify risks and proactively develop mitigation strategies - Ensure client satisfaction throughout the implementation lifecycle Qualifications - Bachelor's degree in Business, Information Technology, Project Management, or related field - 3–7 years of experience in implementation, professional services, technical consulting, or project coordination - Strong project management and organizational skills - Experience working with software systems, SaaS platforms, or technical solutions - Excellent communication and client-facing skills - Ability to translate technical concepts into clear business language - Strong problem-solving abilities - Ability to manage multiple projects simultaneously - Comfortable working independently in a remote environment Requirements - Experience with enterprise software implementations - Familiarity with CRM, ERP, or cloud-based platforms - Project Management certification (PMP, CAPM, or similar) - Experience in SaaS, technology, healthcare, finance, or similar industries - Knowledge of data migration and system integration processes Compensation - Annual Salary Range: $85,000 – $115,000 USD, depending on experience and technical complexity - Performance-based bonuses may be available Benefits - Comprehensive medical, dental, and vision insurance - 401(k) retirement plan with employer matching - Paid time off (PTO) including vacation, holidays, and sick leave - Life insurance and disability coverage - Flexible remote work environment - Professional development and certification support - Employee wellness and assistance programs - Potential performance-based incentives Work Authorization Requirement - Must currently reside in the United States - Must be legally authorized to work in the United States - Applications from individuals residing outside the U.S. will not be considered

• Project manage the full implementation process: Oversee getting a client live on Rundoo, from kickoff call post contract to hardware ordering and setup to training and go live support. • Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering support throughout the onboarding process. • Partner with sales development and customer success teams: Collaborate with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Lead end-to-end implementation of EDI solutions for clients, ensuring compliance with industry standards and regulations. - Collaborate with cross-functional teams to gather requirements, design EDI workflows, and implement integration solutions. - Possess in-depth knowledge of various EDI standards (such as ANSI X12 and EDIFACT) and protocols (AS2, SFTP, FTPS). - Stay current with emerging EDI technologies and trends and apply this knowledge to optimize existing systems and processes. - Serve as clients' primary technical point of contact during the implementation phase. - Provide expert guidance to clients on EDI best practices, customization options, and integration strategies. - Investigate, diagnose, and resolve complex EDI-related issues, ensuring minimal disruption to business operations. - Collaborate with support teams to address escalated technical problems and implement preventive measures. - Develop comprehensive documentation to support implementations, including specifications, process flows, and user guides. - Conduct training sessions for clients and internal teams to enhance understanding of EDI processes and troubleshooting techniques. - Perform rigorous testing of EDI implementations to validate data integrity, system compatibility, and adherence to standards. - Implement quality assurance protocols to ensure error-free data transmission and reception. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - Minimum of 5 years of experience in EDI implementation and integration. - Proficiency in programming languages such as Java, Python, or C#. - Strong understanding of database systems (SQL, Oracle) and data transformation techniques. - Excellent problem-solving skills and attention to detail. - Exceptional communication and interpersonal abilities. - Relevant certifications in EDI technologies (such as Certified EDI Professional) will be a plus. Benefits - Compensation: $80,000 to $95,000 base salary - Great Healthcare + Dental + Vision - Flexible PTO - Culture of support, encouraging Life-Work balance - 401k match - FSA and HSA options - Employee Assistance Program - Paid Parental Leave - Representing a company with 4,000+ clients and a 99% retention rate - Accelerated title and salary growth potential - A fun and energetic work environment that makes you excited to go to work every day

• As a Meltwater Implementation Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of AI key features. • Reporting to the program and Implementation Regional Manager, you will prioritize account setup and provide customized team training to ensure alignment with clients' objectives. • Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts. • Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences. • Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience. • Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription. • Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater’s AI-powered solutions. • Champion innovation and the adoption of emerging technologies across implementation practices. • Assist in configuring and setting up the application to meet clients' desired outcomes effectively. • Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns. • Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality. • Conduct both online and in-person training sessions to facilitate platform proficiency among clients. • Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions. • Effectively communicate project status and deliverables with internal and external teams to ensure project success. • Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.