Capita

• Working towards overall goals of the team in achieving excellent customer service • Processing various pension administration tasks • Dealing with member queries via multiple communication channels • Complying with regulations and quality management systems • Undertaking relevant training and improving pensions and internal systems knowledge • Identifying and reporting risks, complaints, and breaches in a timely manner

Role Description Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently. Qualifications - Full UK Driving Licence (Essential) - Experience in customer-facing roles is essential Requirements - Strong communication skills and the ability to engage with people from all backgrounds - Ability to stay calm, professional and resilient in a range of customer situations - Problem-solving mindset with good judgement - High attention to accuracy when recording information - Ability to work independently and manage your own schedule - Comfort with technology, including mobile devices and apps - A positive attitude and willingness to learn - Mobility and readiness to travel locally throughout the EN postcode area - Schedule flexibility to work required evening and weekend hours Benefits - £35,237 annual salary - Company car (for work and personal use) or £3,700 annual car allowance - Mileage paid—including your daily commute from home - Flexible 36.5‑hour working week, with the option of a four‑day schedule - Generous holiday allowance, plus opportunities to purchase extra leave - Pension, life assurance, paid volunteering day and family‑friendly policies - Safety measures including Body Worn Video and a lone worker support system - Access to discounts, wellbeing support, and colleague diversity networks - Financial wellbeing tools and resources

• Ensuring accurate reporting of vendor compliance • Developing optimized vendor licence positions • Working with Data Analysts to correctly identify software products that have been discovered on the hardware estate • Identify opportunities to reduce licensing costs across all of Capita & Clients to achieve cost savings • Process Proof of Entitlement to manually match to applications, where automatic reconciliation is not possible • Reviewing / importing new purchase information from third party systems • Developing and improving SAM lifecycle processes • Qualifying and verifying all data sources required for SAM processing • Analysis of market changes and assessing impact on vendor licensing

• The primary purpose of the role will be to deliver, support and maintain quality software solutions covering a range of policy administration and ancillary systems. • Assisting in change work to provide product support to fix or assist in the resolution of complex of high severity problems. • Use functional documents and high-level designs to produce signed off Detailed Technical Specs subjected to full review process. • Work with team leader to provide estimates for the plan and allocation of work. • Produce signed off specifications for development work. • Ensure all work is delivered to plan and written to team standards. • Peer review of work & sign off where required. • Keep documents up to date and consistent with plan. • Assist Project Managers, Team manager to deliver projects on time and to spec. • Provide walkthroughs, demos to business to satisfaction. • Provide support to other teams in a timely manner. • Support other team members by actively participating and resolving issues. • Provide input into review of test strategies & scenarios documented by testers. • Remain fully aware of the progress of the project from Detailed Technical Spec through to implementation. • Fix or assist in the fix of complex or high severity problems in a timely manner, labelling code correctly and closing Change Requests. • Monitor system performance post implementation and in production. • Build effective relationship with business by maintaining regular contact with business users through the full project life cycle or with regard to production issues. • Build effective relationship with technical team members by making yourself available for enquiries and advice and by ensuring that they are aware of project goals.

• driving year‑on‑year revenue and margin growth across the Public Sector • identifying, qualifying and closing new business opportunities that will enable our growth ambitions as a business • developing compelling win strategies that align to customer needs and our CPS propositions • building relationships with key customer stakeholders across public sector organisations • embedding our technology enabled solutions at the heart of our new business opportunities by working collaboratively with market development, Win Centre and technology teams across Capita • using data, insight and sales tools to manage your pipeline, forecast accurately and inform strategic planning • collaborating across CPS teams to ensure seamless transition of new business into delivery and account management

• Monitor, research and interpret changes to LGPS regulations, statutory guidance, HMRC requirements and related pensions legislation • Assess the impact of legislative and regulatory change on administration processes, member calculations, employer requirements, systems, templates and client deliverables • Provide authoritative technical advice on complex LGPS cases, including benefits, retirements, deaths, transfers, aggregations, discretions and remedy-related issues • Produce and review technical communications, client papers, briefing notes, reports, training materials and procedural guidance • Support implementation of regulatory change by working with operational, project, systems and client teams to design compliant and practical solutions • Lead or contribute to technical projects, testing activity, quality assurance and sign-off of calculations, letters or process changes • Develop strong client and stakeholder relationships, explaining complex technical matters clearly and credibly • Coach, mentor and support the development of less experienced colleagues, helping build technical capability and resilience across the team • Identify opportunities to improve controls, efficiency, consistency and member outcomes across LGPS service delivery

Role Description Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently. Qualifications - Full UK Driving Licence (Essential) - Experience in customer-facing roles is essential Requirements - Strong communication skills and the ability to engage with people from all backgrounds - Ability to stay calm, professional and resilient in a range of customer situations - Problem-solving mindset with good judgement - High attention to accuracy when recording information - Ability to work independently and manage your own schedule - Comfort with technology, including mobile devices and apps - A positive attitude and willingness to learn - Mobility and readiness to travel locally throughout the BD postcode area - Schedule flexibility to work required evening and weekend hours Benefits - £31,650 annual salary - Company car (for work and personal use) or £3,700 annual car allowance - Mileage paid—including your daily commute from home - Flexible 36.5‑hour working week, with the option of a four‑day schedule - Generous holiday allowance, plus opportunities to purchase extra leave - Pension, life assurance, paid volunteering day and family‑friendly policies - Safety measures including Body Worn Video and a lone worker support system - Access to discounts, wellbeing support, and colleague diversity networks - Financial wellbeing tools and resources

• Work closely with project managers to identify resource needs for upcoming projects • Allocate resources in a manner that ensures all projects have the necessary resources to meet their objectives • Monitor resource usage to ensure that resources are being used efficiently and cost-effectively • Identify resource conflicts and work with project managers and department heads to resolve them • Develop and maintain resource allocation policies and procedures • Develop and maintain resource utilisation reports and metrics • Coordinate with human resources and finance departments to ensure that resource allocation aligns with Organisational goals and budgets • Evaluate and implement new tools and systems to improve resource management processes

Role Description - Create product descriptions that are clear, compelling, and aligned with brand tone and voice - Develop SEO-optimized content including category pages, blogs, and marketing copy - Conduct keyword research and ensure content supports search engine rankings - Perform content quality checks (QC) to ensure accuracy, consistency, and compliance with guidelines - Update and maintain existing catalog content based on business needs - Ensure adherence to retail content standards, including attributes, formatting, and tagging - Support content optimization initiatives to improve conversion rates and customer experience Company Description

• partnering and developing key accounts • responsible for looking at strategic and transactional engagement throughout the life cycle of the contract • fostering strong partnerships • improving client satisfaction and their experience • support CPS with its digital roadmap aspirations through effective communication to clients • successful buy in to all CPS continuous improvement propositions • support operations through active and accountable client management • ensure that management of and delivery of all services to clients is carried out effectively • delivery of agreed client and contractual expectations and obligations • oversight and approval of invoicing as per the contract and the services provided • support client strategy (short & long term) • lead on instructions of services into the delivery team • actively manage and resolve claims and commercial issues. • maximise opportunities for upsell, cross-sell or project revenue across individual client portfolio