Are you a strategic operator with deep Salesforce expertise and a passion for building scalable, efficient systems? Do you thrive at the intersection of process, technology, and business impact? Zenkraft is looking for a Salesforce Trailblazer and Customer Community Manager to help drive operational excellence across the organization while leveraging Salesforce as a core platform for scale, particularly with our 700+ customers. In this role, you’ll partner closely with Sales, Customer Success, Marketing, and Finance to optimize processes, improve visibility, and ensure the business is operating smoothly and efficiently. You’ll be a trusted advisor, systems thinker, and hands-on problem solver—someone who loves turning complexity into clarity and action. What you’ll do *Own and continuously improve core business operations processes across Sales, Marketing, Customer Success, and Finance. *Serve as the Salesforce platform owner from a business operations perspective, ensuring alignment between systems, processes, and strategy. *Design and optimize workflows, automation, and reporting to support revenue growth, forecasting accuracy, and operational efficiency. *Lead a large-scale customer community, act as the in-house Salesforce Experience Cloud authority, and partner with all teams to deliver reporting and customer understanding that drive better decision-making. *Assist with defining requirements for Customer Community Portal deployment and own reporting and maintenance of the platform *Help streamline business processes surrounding case management, documentation updates, and customer discussion forums *Partner with leadership to define KPIs, dashboards, and metrics that drive data-informed decision-making. *Translate business requirements into scalable Salesforce and operational solutions. *Drive cross-functional initiatives, ensuring alignment, accountability, and timely execution. *Support revenue operations, including pipeline management, renewals, forecasting, and reporting. *Identify gaps, inefficiencies, and risks in current processes and proactively propose solutions. *Stay current on Salesforce platform enhancements and recommend improvements that unlock business value. What we are looking for *2+ years of experience as a Salesforce Trailblazer. *Strong hands-on experience with Salesforce administration, including reporting, automation (Flows, Flows, Flows), data models, permissions, and overall org maintenance. *Experience with administration or implementation of Salesforce Experience Cloud, Salesforce Service Cloud, and Salesforce Knowledge Base is preferred. *Salesforce certifications are a plus *Proven ability to design and scale operational processes that support growth. *Exceptional analytical and problem-solving skills with strong attention to detail. *Excellent communication skills, with the ability to work effectively with executives and cross-functional teams. *Comfortable owning initiatives end-to-end and operating with a high degree of autonomy. *Experience supporting teams. **This role is currently open to candidates who are legally authorized to work and reside in the US, the UK, or Eastern Europe** About Zenkraft Zenkraft builds native Salesforce solutions that connect Salesforce solutions with global shipping and logistics providers. Our products help businesses automate shipping, tracking, billing, and logistics workflows directly within Salesforce. Our customers range from fast-growing startups to large global enterprises. We are a distributed, product-led company that values ownership, clarity, and execution. Every team member brings deep expertise and plays a meaningful role in shaping how we grow and scale. Why our work matters Logistics is complex, and operational inefficiency slows companies down. Zenkraft enables businesses to run smarter, faster, and more accurately by embedding logistics workflows directly into Salesforce—reducing friction, increasing visibility, and improving outcomes. What the job will bring you Ownership: Significant autonomy and responsibility over how the business operates and scales. Impact: Direct influence on revenue, efficiency, and customer experience. Connection: A close-knit remote team that invests in strong relationships and meets annually in person. Challenge: A fast-paced environment solving meaningful, complex problems. The salary range for this position is expected to be between $80,800-$105,000 OTE annually. The salary range is determined by experience, seniority, and additional factors.

• Utilize Salesforce Sales Cloud and/or Service Cloud to develop, customize, and enhance functionality. • Identify, troubleshoot, and resolve bugs within Salesforce applications and integrations. • Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs. • Provide production support and troubleshoot Salesforce issues in a timely manner. • Document processes, configurations, and best practices for future reference. • Stay current with Salesforce releases and new features, recommending improvements as appropriate.

• Design, develop, and deploy end-to-end solutions using Apex, LWC, and Visualforce, demonstrating a deep understanding of governor limits • Implement and maintain solutions using the Salesforce developer toolkit, including Apex classes, web services, controllers, triggers, and batch, queueable, or scheduled jobs • Build and manage integrations and automations using REST APIs, JavaScript, DataWeave, and Python • Utilize declarative tools, including Flows, Approval Processes, Validation Rules, and Page Layouts, to configure and enhance platform functionality • Collaborate with stakeholders to translate business requirements into scalable technical solutions • Serve as the primary technical escalation point for Salesforce Administrators and mentor junior team members • Researching, designing, and building the CI/CD pipeline from scratch • Enforce coding standards through code reviews and manage CI/CD deployment processes • Troubleshoot, debug, and resolve complex technical issues and performance flaws to ensure high availability and efficiency • Implement and manage platform monitoring solutions using Salesforce Event Monitoring to identify security threats, analyze performance, and ensure compliance

Description *We are open to supporting 100% remote work anywhere within the continental US.* Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies, like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers. ICF is seeking Salesforce Developers to join our team! You will work with our highly qualified Salesforce Architects and Business Analysts to translate business requirements into technical solutions that utilize Salesforce platform best practices. We leverage SCRUM Agile methodology to iteratively develop and test Salesforce solutions. As Sa enior Developer, you will lead integrations using Web Services and APIs and lead data migration efforts from legacy applications. You will be responsible for Salesforce declarative or programmatic development resources such as triggers, Flows, validations, approvals, Apex classes, and Lightning Web Components. Execute test plans to ensure quality delivery using test code and unit tests. Working with and supervising & assisting junior team members, to scope and implement complex business solutions. Follow coding standards and participate in architect code reviews during projects to ensure appropriate design patterns are followed. Responsibilities: - Participate in the complete application life cycle from technical design, architecture, development, testing, and deployment of high-quality Salesforce solutions using coding best practices - Identify and recommend creative solutions to build extensions to the out-of-the-box capabilities of the platform. - Communicate and collaborate with other technical resources like architects, admins, configuration experts, and stakeholders regarding status, risks, and any technical issues. - Implement multiple AppExchange tools like DocuSign, eSign Live, and others. - Develop Salesforce to on-prem solution integrations using APIs and Web Services. - Ability to work well with customers both individually and in a highly collaborative team - Engage in code reviews and ensure adherence to best practices - Provide mentoring and technical leadership to other team members Basic Qualifications: - Must be a United States (U.S.) Citizen and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply - Ability to obtain a Federal Public Trust - 5+ years of experience with Salesforce.com custom development, including Lightning Design Systems, APEX, Visualforce, Lightning Design System, Lighting Components, etc. - 4+ years of experience integrating Salesforce with third-party applications using web services like SOAP or REST API with OAuth. - 2+ years of experience with GitHub and Jenkins Preferred Qualifications: - Bachelor’s degree - Salesforce Certification(s) - Specialized Consultant Certifications like Sales, Service, or Community (Preferred) - Experience with Public Sector Solutions or Service Cloud - Experience in integrating Salesforce with third-party applications using web services like SOAP or REST API with OAuth. #DMX24 #icfsalesforce #Indeed #LI-CC1 #Clearance #yru24 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)