Workato

Role Description We are looking for an exceptional Senior Front-End Engineer to join our growing team. In this role, you will be responsible for designing, building and optimizing complex UI for a modern integration platform using advanced JavaScript, HTML and CSS technologies. You will work with product, design and back-end teams to build innovative features. In this role, you will also be responsible to: - Build efficient and reusable front-end components - Collaborate with Product Managers and Experience Designers to iterate on the design and implementation of our product - Identify and resolve performance issues - Solve non-trivial coding and architecture problems with simple and innovative solutions - Take ownership of a project or feature - Contribute in all phases of the development lifecycle Qualifications - A degree in Computer Science or equivalent academic background - 7+ years of experience in front-end focused Software Development - Solid experience with Angular (or any other framework, but should be ready to switch fast) - Strong experience with TypeScript - Advanced-level knowledge of JavaScript, CSS, and HTML - Experience in building responsive web interfaces using the latest HTML and CSS technologies - Good understanding of how browsers and DOM work - Familiar with web security, SEO and accessibility - Familiar with browser performance optimizations - Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations - Experience delivering large-scale web applications - Knowledge of QA automation processes and tools (Jasmine, Mocha, Selenium, etc.) - Fluency with the Unix command line interface - Contributions to open source projects Requirements - Keen eye for design details and a strong sense of good UX - Willing to go the extra mile to do things right and fast Benefits - Vibrant and dynamic work environment - Multitude of benefits for employees to enjoy inside and outside of their work lives

Role Description As a Senior Instructional Designer, you will own the creation of highly engaging, technically accurate learning experiences that help customers, partners, and internal teams deepen their mastery of Workato’s Orchestrate and Agentic capabilities. You will leverage advanced instructional design skills and product domain knowledge to translate complex technical concepts into accessible and actionable learning content, supporting the adoption and effective use of Workato. - Curriculum Design: Develop and maintain learning paths, courses, and microlearning modules focused on Workato products (e.g. Agent Studio, Enterprise MCP, API Platform). - Content Development: Create high-quality instructional materials (videos, e-learning, documentation, job aids) that explain Workato product concepts, features, and best practices through strong storytelling, learning flow, and user engagement. - Product Enablement: Collaborate with Product, Engineering, and Customer Success to ensure training aligns with customer lifecycle, GTM strategies, product capabilities and roadmap. - Scenario-Based Learning: Design practical labs and real-world scenarios (e.g., building and managing Genies, configuring skills, building data orchestration workflows) to drive practical understanding. - Assessment & Certification: Develop robust assessments, knowledge checks, and performance-based evaluation materials that measure learner proficiency. - Cross-Functional Collaboration: Work with Product, Engineering, Customer Success, and SMEs as a trusted partner who can clarify technical requirements and ensure alignment with roadmap and customer needs. - Continuous Improvement: Gather learner feedback and analytics to iterate and improve instructional content, as well as contribute to standards, best practices, and process improvements within the team. - Agentic Thought Leadership: Stay current with AI, automation, and agentic trends to ensure Workato’s training is innovative and market-leading. Qualifications - Instructional Design Expertise: Proven experience designing technical learning content for SaaS, automation, or AI products. - Technical Acumen: Ability to quickly learn and design learning content around complex technical concepts (AI agents, knowledge bases, APIs, data orchestration). - Content Creation: Skilled in authoring tools (Articulate, Captivate, Camtasia, Adobe CC, etc.) and multimedia production. - Collaboration: Experience working cross-functionally with Product, Engineering, and Customer Success teams. - Analytical Mindset: Design evaluation mechanisms to capture data and feedback to drive continuous improvement. - Communication: Excellent written and verbal communication skills. - At least 6+ years of instructional design experience, including curriculum development, e-learning, and multimedia content creation. - Experience with low-code/no-code platforms, automation, or AI-driven products. - Familiarity with Workato or similar integration/automation tools. - Knowledge of adult learning theory and instructional best practices. - Experience creating digital media (e.g. simulations, animated video, graphics, etc.). - Experience developing training for multiple modalities (virtual, hands-on/experiential, instructor led, synchronous/asynchronous) for a variety of audiences.

Role Description As a Senior Software Engineer on our Enterprise Retrieval team, you’ll help build the retrieval layer that powers enterprise AI agents at Workato. Your work will let an agent answer “what’s the status of the Acme renewal?” by stitching together a Salesforce opportunity, a call summary, the latest Zendesk ticket, a Jira blocker, and a SharePoint contract — all in one ranked, permission-aware response. This is the kind of problem where classical Information Retrieval, dense vector retrieval, knowledge graphs, and LLM-driven reasoning all collide. You’ll work across heterogeneous content (docs, tickets, tasks, CRM records, call transcripts, chat threads), heterogeneous permissions (every source has its own ACL model), and very real freshness constraints (yesterday’s answer is often wrong). It’s a hands-on Senior IC role for someone who wants to go deep on retrieval quality and see their work directly shape how thousands of enterprises put AI agents to work. In this role, you will also be responsible to: - Build a unified retrieval layer across enterprise systems — Google Drive, SharePoint, Confluence, Jira, Asana, Zendesk, Freshdesk, Salesforce, Notion, and more — exposing a clean, agent-friendly interface. - Design hybrid retrieval pipelines that combine lexical (BM25), dense vector, and structured (SQL/graph) retrieval, with smart re-ranking tuned for cross-source results. - Engineer ingestion and freshness pipelines that incrementally sync millions of documents, tickets, tasks, and CRM records with low end-to-end latency and predictable cost. - Own permission-aware retrieval (ACL preservation) — make sure the engine never returns a document a user (or their agent) isn’t entitled to see, mirroring source-system permissions exactly. - Build query understanding for agents — intent parsing, entity linking across systems (a “customer” in Salesforce is the same as in Zendesk), and LLM-assisted query rewriting and decomposition. - Design chunking and embedding strategies tailored to each content type — long docs, short tickets, threaded conversations, structured records, call transcripts. - Build evaluation and experimentation harnesses (NDCG, MRR, recall@k, faithfulness, citation accuracy) for both retrieval and end-to-end agent answers. - Ship production-grade, observable systems with strong SLOs on latency, freshness, recall, and cost — and the dashboards/tracing to prove it. - Mentor teammates and raise the bar on retrieval architecture, evaluation rigor, and engineering craft. Qualifications - 3-5 years building production search, retrieval, knowledge-base, or recommendation systems. - Strong proficiency in at least one modern backend language — Python, Go, Java, or similar. - Hands-on experience with search engines such as OpenSearch, Elasticsearch, Solr, or Vespa, including index design and analyzers. - Solid grounding in IR fundamentals: TF-IDF, BM25, learning-to-rank, query parsing, and relevance evaluation. - Working experience with vector search and embeddings — FAISS, pgvector, Pinecone, Weaviate, Qdrant, Milvus, or native Elasticsearch/OpenSearch kNN. - Experience designing or contributing to RAG pipelines and semantic search systems in production. - Familiarity with modern NLP/LLM tooling: transformer embeddings, cross-encoder re-rankers, prompt engineering, and frameworks like LangChain, LlamaIndex, or Haystack. - Comfortable building integrations against SaaS APIs (REST/GraphQL/webhooks), handling OAuth, rate limits, pagination, and incremental sync. - Solid intuition for ACL/permission models in enterprise systems (Drive sharing, SharePoint groups, Jira project roles, Salesforce sharing rules, etc.) and how to preserve them in a retrieval layer. - Strong SQL skills, comfort with NoSQL/document stores, and experience with large-scale distributed systems. - Familiarity with cloud platforms (AWS, GCP, or Azure), containerization, and CI/CD. Requirements - Clear communicator who can explain technical trade-offs to engineers, PMs, and executives alike. - Collaborative — you partner naturally with ML, product, security, and platform teams. - Quality-obsessed and detail-oriented, with an instinct for measurable outcomes over vibes. - Self-directed; comfortable taking an ambiguous problem from zero to shipped. - Genuinely curious about the hard, interesting problems hiding inside enterprise retrieval — heterogeneity, permissions, freshness, and trust. Nice to Have - Experience with knowledge graphs, entity resolution, or cross-source identity linking. - Experience tuning or fine-tuning embedding models (sentence-transformers, BGE, E5, etc.) for domain-specific retrieval. - Exposure to agentic AI patterns — tool use, function calling, MCP, or multi-step retrieval planning. - Experience with streaming/real-time ingestion (Kafka, Flink, Spark) and cost optimization at scale. - Background in enterprise search, e-discovery, observability, or DLP — anywhere you’ve had to handle messy multi-source content with strict access controls. - Open-source contributions, published research, or writing on retrieval, IR, or applied ML.

Role Description We're looking for a Sr. UX Designer to join our Product Design team and help shape how users interact with Workato's platform across multiple product areas. - Work on features spanning builder experiences, platform capabilities, data orchestration, and API management. - Translate technical depth into clarity for both technical and non-technical users. - Partner with product managers, engineers, researchers, and other designers to define the vision for product areas. - Drive projects from early exploration through launch, making hard tradeoffs when timelines get tight. In this role, you will also be responsible for: - Leading design end-to-end for complex features – from early problem framing through detailed specs, implementation support, and iteration post-launch. - Working across product areas, partnering with product and engineering to identify opportunities and shape solutions. - Designing intuitive interfaces for technically complex workflows. - Navigating ambiguity confidently and making progress when requirements are undefined. - Partnering with researchers to frame the right questions and validate design decisions. - Working with other designers to give and receive feedback, contributing to a culture of craft and continuous improvement. - Incorporating AI-assisted capabilities into your features thoughtfully. Qualifications - 5+ years of experience designing digital products, with significant time spent in enterprise SaaS, developer tools, or technically complex domains. - A portfolio that demonstrates ownership of complex problems end-to-end. - Deep technical fluency in concepts like data transformations, API configurations, schema mapping, and automation logic. - A track record of driving projects with autonomy – defining the approach, managing complexity, and delivering quality work without close oversight. - Proficiency in Figma for design and prototyping; experience with tools like Framer, Cursor, or code-based prototyping is a plus. - Familiarity with design systems and how to contribute to and extend them thoughtfully. Requirements - Exceptional interaction design instincts; think in systems, flows, states, and edge cases. - Strong communication skills; articulate rationale clearly and influence decisions across functions. - Experience working through ambiguity and competing priorities. Benefits - Vibrant and dynamic work environment. - Multitude of benefits for employees to enjoy inside and outside of their work lives. Company Description Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. - A leader in Enterprise MCP and trusted by 50% of the Fortune 500. - Cloud-native architecture connects every application, data source, and process. - Provides the trusted foundation for organizations to automate with confidence.

Role Description Workato is looking for talented and highly motivated results-oriented individuals to join our expanding sales team. In this role, you will be able to demonstrate a successful track record in remotely managing a large diverse territory. You will be comfortable embracing a start-up environment where personal performance is critical and will have the flexibility and determination to participate in any activity to ensure success. As a Sales Development Representative, you will be responsible for uncovering and developing new opportunities from outbound activities, and building a strong pipeline of sales opportunities to deliver on sales targets. The prospect profile can vary from IT, Business Operations, to Sales / Marketing / Support Operations. You will focus on sales opportunity generation programs and their execution including email and telephone activities. Excellent collaboration and proactive participation with our Marketing, Sales and Customer Success teams is critical to success. As well as contributing through achievement of your goals, you will bring enthusiasm, expertise and creativity to our company. In this role, you will also be responsible to: - Set up meetings for the Sales Team and help build the company pipeline. - Work closely with the Marketing Team on campaigns and GTM efforts. - Work closely with Sales Team to refine strategy for targeted territories/segments. - Consult existing customers to understand how they are using Workato currently and where they want to get to as a business. - Achieve agreed upon sales targets and outcomes within schedule. - Reach out to customer leads through cold calling and email. - Continuously improve through feedback. Qualifications - Bachelors Degree - Fresh graduates may apply. - Knowledge of business applications, especially applications used in Sales, Marketing, Customer Support such as Google Apps, Outreach, Zoominfo, Slack and SFDC. Requirements - High energy, positive attitude with the ability to take initiative; strong work ethic, self-directed and resourceful; discipline to conduct and manage sales cycle process from initial contact through to initial qualification. - Strong customer orientation, dedication, and passion for delivering a great customer experience. - Strong collaboration skills; ability to adapt to a dynamic start-up environment with a passion for making an impact. - Excellent written and oral communication skills in English; ability to convey information clearly and analyze customer requirements as needed to help customer make buying decisions. - Some technical aptitude and the ability to become deeply fluent in integration and automation solutions.

Role Description We are looking for a Distributed Systems Engineer with experience in building high-performing, scalable, enterprise-grade applications. You will be responsible for: - Building API interfaces (for customers, UI team, etc.) - Building a high-performance queuing/storage engine - Collaborating with UI, connectivity, and DevOps teams to come up with elegant solutions to complex problems - Working in a polyglot environment where you can learn new languages and technologies whilst working with an enthusiastic team Responsibilities - Designing and developing high-volume, low-latency applications for mission-critical systems - Delivering high-availability and performance - Contributing in all phases of the development lifecycle - Writing well-designed, testable, efficient code - Evaluating and proposing improvements to existing systems Qualifications - 5+ years of industry experience - Experience building and shipping large-scale, reliable, highly distributed systems - Systems-level programming experience, especially in C, Go, Rust - Expertise in L2, L3, and/or L4 networking protocols - Good understanding of Linux networking and security - Experience building on top of Linux kernel networking primitives – netfilter, nftables, eBPF, tc, network namespaces, etc. - Experience with large-scale distributed data pipelines, from data structuring to efficient querying to data analysis - Experience of working with public cloud infrastructure providers (AWS/Azure/Google Cloud) - Understanding of Kubernetes concepts - Excellent debugging and optimization skills - Understanding at the protocol level, including the differences between what the specs say, and what actually happens on the Internet - Contributions to open source projects is a plus - Excited by the idea of optimizing complex solutions to general problems - Attention to detail and ability to solve complex customer problems - Own solutions end-to-end and drive the design, development, and deployment process - Able to work across teams and level common, sustainable solutions

Role Description We are looking for an exceptional Senior Backend Developer (GOlang) to join our growing Engine team. The Engine team develops and maintains most things related to Workato Recipe runtime. Responsibilities include: - Everything related to recipe execution: DSL, pulling events, processing webhooks, executing jobs. - Performance, scaling, storage, durability, atomicity, concurrency guarantees, data protection, and encryption. - Build/extend/troubleshoot/fix complex heterogeneous GOlang applications, as well as small self-contained GOlang microservices. - Improve execution engine of custom third-party code (isolation, performance, new features). - Write well designed, testable, efficient code in GOlang. - Integration of data storage solutions: Postgres/S3/DynamoDB/Kafka/ClickHouse etc. - Contribute in all phases of the development lifecycle. - Provide code reviews to your teammates. - Evaluate and propose improvements to existing system. - Identify bottlenecks and bugs, and devise solutions to these problems. - Help maintain code quality, organization and automatization. Qualifications - Strong experience in building scalable distributed backend applications (7+ years). - Great understanding of all building blocks of large web applications: databases, load balancers, application servers, message brokers, caching, monitoring, etc. - Good understanding of network protocols and stacks. - Good understanding of DB technologies: classic databases and modern no-SQL. - Knowledge of basic data structures and algorithms and how they are used is a must. - Excellent debugging, analytical, problem solving, and social skills. - BS/MS degree in Computer Science, Engineering or a related subject, 7+ years of industry experience. Requirements - Experience in related fields (DevOps, ML, DBA, Enterprise applications, etc) can be a plus. - Experience in building/deploying data processing pipelines. Soft Skills / Personal Characteristics - Readiness to work remotely with teams distributed across the world and timezones.

Role Description We are looking for a Staff Developer Advocate. In this role, you will be responsible to: - Create sample projects, tutorials, videos, blog posts, and livestreams that demonstrate Workato’s developer capabilities. - Inspire developers with interesting, relevant, and fun content that speaks to them and draws them into the Workato ecosystem. - Build and scale developer programs — including ambassador programs, webinar series, and community initiatives — that extend reach beyond first-party content. - Speak at first-party events, third-party events, and developer meetups. Host workshops in the community and with internal customer communities. - Develop and share a strong clear voice that the community trusts. - Collect developer feedback and advocate for it internally. - Own the technical sample and demo library — designing, building, and maintaining a body of work that covers key developer use cases, reflects current platform capabilities, and sets the quality bar for developer-facing technical content. - Contribute code and docs to open-source repos. Qualifications - 10+ years of combined software engineering and developer relations experience, with a track record of owning programs end-to-end. - Proficient in Python or TypeScript and familiar with LangChain-style frameworks. - Strong demo and content-creation skills including code samples, videos, and technical tutorials. - Demonstrated ability to connect developer advocacy work to business outcomes — pipeline, adoption, or product direction. - Passionate and experienced teacher who loves helping others succeed. - Clear communicator comfortable on stage or camera. - Collaborative, low-ego attitude. Company Description Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. Why join us? - Fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. - Driven by innovation and looking for team players who want to actively build our company. - Believing in balancing productivity with self-care. - Vibrant and dynamic work environment along with a multitude of benefits. For more information, visit www.workato.com . Also, feel free to check out why: - Business Insider named us an “enterprise startup to bet your career on.” - Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world. - Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America. - Quartz ranked us the #1 best company for remote workers.

Role Description We are looking for an exceptional Senior Software Engineer (Search / Retrieval) to join our growing team. In this role, you will lead the design, development, and optimization of intelligent search systems that leverage machine learning at their core. You’ll be responsible for building end-to-end retrieval pipelines that incorporate advanced techniques in query understanding, ranking, and entity recognition. The ideal candidate combines deep expertise in information retrieval and search relevance with hands-on experience applying machine learning to real-world search problems at scale. You will also be responsible to: - Lead the development of advanced search clusters that can scale to millions of documents across customers and data sources. - Deploy learning-to-rank models that optimize relevance using behavioral signals, embeddings, and structured feedback. - Build and scale robust Entity Recognition pipelines that enhance document understanding, enable contextual disambiguation, and support entity-aware retrieval. - Architect next-gen search infrastructure capable of supporting highly dynamic document corpora and real-time indexing. - Drive improvements in query construction, indexing, and search performance. - Be up-to-date with the latest improvements in search and indexing technologies. - Collaborate with product and applied research teams to translate user needs into data-informed search innovations. - Produce clean, scalable code and influence system architecture and roadmap across the relevance and platform stack. Qualifications - Bachelors/Masters/PhD degree in Statistics, Mathematics or Computer Science, or another quantitative field. - 7+ years of backend engineering experience with 3+ years in search, information retrieval, or related fields. - Strong proficiency in Python. - Hands-on experience with search engines (Opensearch or Elasticsearch). - Strong understanding of information retrieval concepts spanning traditional methods (TF-IDF, BM25) and modern neural search techniques (vector embeddings, transformer models). - Experience with text processing, NLP, and relevance tuning. - Experience with relevance evaluation metrics (NDCG, MRR, MAP). - Experience with large-scale distributed systems. - Strong analytical and problem-solving skills. Requirements - Strong communication abilities to explain technical concepts. - Collaborative mindset for cross-functional teamwork. - Detail-oriented with strong focus on quality. - Self-motivated and able to work independently. - Passion for solving complex search problems.

Role Description We’re seeking an outstanding Senior Solutions Architect (Pre-Sales) based in the Central or Eastern United States to join our North America Enterprise team. Reporting to Solutions Architecture leadership, this key role will champion Workato’s enterprise platform, guiding Fortune 500 customers through complex evaluation cycles toward their business transformation goals. As a Senior Solutions Architect, you’ll actively lead the solutioning and technical evaluation stages of the enterprise sales process, working closely within account teams. You will be instrumental in helping customers understand how Workato’s platform; including its AI-powered orchestration, agentic automation, and Enterprise MCP capabilities; can transform their operations. Success in this role requires a strong ability to translate complex technical concepts into business value for both technical and executive audiences. Additionally, you’ll help shape our product’s future by channeling market insights back to the Product Management team. The ideal candidate is a high-achiever who builds and sustains strong relationships throughout the sales cycle, and who is passionate about understanding customer needs and showcasing how Workato’s platform can drive enterprise-wide automation, integration, and AI-powered orchestration outcomes. In this role, you will also be responsible to: - Serve as the customer’s most trusted technical advisor by mapping Workato’s value propositions and platform capabilities; including AI orchestration, agentic automation, and Enterprise MCP; to their enterprise business objectives across IT, HR, Finance, RevOps, and other functional areas. - Own and lead the technical discovery, solution design, and validation phases of the enterprise sales cycle using a consultative approach. - Partner with Account Executives, Customer Success, Professional Services, and other cross-functional teams to evangelize the Workato platform and drive the technical sales stages to completion. - Articulate and educate prospects on business, technical, and architectural concepts, including agentic AI use cases, MCP-based connectivity, and AI operationalization; to a variety of audiences including CIOs, Enterprise Architects, IT leaders, line-of-business stakeholders, and developers. - Sell the value of the Workato platform using multiple formats and channels, including in-person and remote product demonstrations tailored to enterprise use cases. - Create and deliver custom product demonstrations that showcase end-to-end enterprise automation scenarios spanning multiple applications, data sources, and business processes, with emphasis on AI-powered and agentic workflows where relevant. - Perform business and technical discovery with enterprise prospects and architect proposed solutions using the Workato platform, including integration patterns, automation workflows, and AI-powered orchestration. - Successfully manage and execute technical workshops and in-depth proof of concepts (POCs), on-site or remotely. - Work with new customers to achieve First Value on the platform and ensure a smooth handoff to post-sales teams. - Respond to functional and technical elements of RFIs/RFPs. - Help collect field feedback, synthesize and analyze trends, and channel insights to Product Management and Engineering for product roadmap enhancements. - Represent the Workato platform at field events such as conferences, seminars, user groups, and partner events. - Support Marketing and Event functions by evangelizing the Workato solution, including writing blogs, participating in demo-driven webinars, and speaking at industry events. Qualifications - BA/BS or equivalent education; Computer Science degree is a plus. - 5–7 years of pre-sales or solutions architecture experience in a SaaS organization required. - Hands-on experience with iPaaS, enterprise integration, or automation technologies is a must-have. - Demonstrable experience working with Enterprise and Fortune 1000 customers across complex, multi-stakeholder sales cycles. - Hands-on experience with automation technologies, middleware, integration architecture patterns, web services, enterprise messaging patterns, APIs, SOA, ESB, BPM, and databases. - Hands-on experience with cloud technologies – iPaaS, SaaS applications, cloud infrastructure (AWS, GCP, Azure). - Strong understanding of enterprise application ecosystems including ERP (e.g., SAP, NetSuite, Oracle), CRM (e.g., Salesforce), HCM (e.g., Workday, SAP SuccessFactors), ITSM (e.g., ServiceNow), and collaboration platforms. - Familiarity with AI and agentic automation concepts, including prompt engineering, RAG, vector databases, chain-of-thought reasoning, MCP (Model Context Protocol), AI agents, and other techniques used to improve results and performance of Gen-AI use cases. - Familiarity with object-oriented programming and scripting. - Understanding of web technologies such as JSON, XML, HTTP, and GraphQL. - Experience mapping technical solutions to business outcomes across departments (IT, Finance, HR, RevOps, Security & Compliance). Requirements - Passionate about ensuring customer success and driving business transformation. - Adaptable and positive; eager to learn new concepts and technologies — particularly in the rapidly evolving AI and agentic automation space — and solve complex enterprise problems. - Excellent interpersonal and presentation skills; able to clearly convey complex ideas to diverse audiences from developers to C-level executives and collaborate effectively across functions. - Strong leadership abilities; comfortable leading architectural discussions and presenting to technical and business audiences at all levels, including executive briefings. - Results-oriented and self-motivated with a track record of exceeding targets. - Ability to manage multiple concurrent enterprise evaluations and prioritize effectively. Benefits - The pay for this role may range from $155,000 to $190,000, plus variable compensation, benefits, perks, and equity.