Role Description We are seeking a self-sufficient professional with Appian System Administration skills to join our small, nimble platform team. This role is pertinent to maintaining, enhancing, and growing our internal Appian environment hosted on AWS GovCloud. You must be a hands-on problem solver who thrives on troubleshooting complex issues independently, continuously learning, and adapting to platform changes. Core Responsibilities: - Appian Administration: - Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices. - Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring. - Execute Appian hotfixes and upgrades using custom shell scripts developed by our team. - Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance. - Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves. - Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality. - Monitor and report operating efficiency, performance, and reliability of Appian applications. - AWS Infrastructure & System Administration (Supporting Role): - Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed. - Perform system administration tasks across Windows and Linux environments supporting the Appian platform as needed. - Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise. - Support environments with a focus on availability, durability, and uptime. - Maintain working knowledge of Application Servers (JBoss, Tomcat) as part of installation and troubleshooting. - Collaborate with the platform team on capacity planning and analytics for forecasting. - Security & Compliance: - Maintain security controls in compliance with VA requirements and conduct remediation from security scans. - Assist the platform team in obtaining and maintaining Authority to Operate (ATO). - Ensure VA security and architecture policies are implemented so that the system meets governing VAEC architectural, security, data, and interoperability standards. - Automation: - REQUIRED: Proficiency with Git and GitHub for version control and configuration management. - Participate in CI/CD pipelines and deployment automation (Jenkins). - Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change. - Drive continuous improvement in deployment processes and operational efficiency. - Operations & Support: - Provide break-fix support and incident resolution for all environments. - Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives. - Demonstrate strong pattern recognition to identify recurring issues and implement preventative solutions. - Perform detailed troubleshooting across the full stack—from end-user issues through middleware, application servers, and backend infrastructure. - Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions). - Create and maintain runbooks, operating procedures, and system documentation. - Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field preferred. - 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles. - 2+ years of Appian development experience (process models, interfaces, integrations, data structures) and/or 1-2+ years of hands-on Appian administration experience (system configuration, upgrades, troubleshooting). - 2-3 years of proven, hands-on AWS experience. - Experience may overlap across these areas. Requirements - Technical Skills (Non-Negotiable): - Appian Administration: Demonstrated ability to independently troubleshoot and resolve Appian platform and application issues. - AWS Expertise: Hands-on experience with AWS services such as EC2, S3, RDS, IAM, Cloudwatch, in all environments. - Git/GitHub: Proficient in using Git for version control and GitHub for collaboration and configuration management. - System Administration: Foundational hands-on Linux administration skills (including shell scripting, user management, package management, system updates and maintenance). - Self-Sufficiency: Proven ability to work independently, critically analyze problems, and execute solutions without detailed step-by-step instructions. - Required Competencies: - Critical Thinking: Ability to read requirements, analyze problems, and determine solutions autonomously. - Pattern Recognition: Identify trends, recurring issues, and opportunities for improvement. - Troubleshooting: End-to-end debugging skills across application, middleware, and infrastructure layers. - Continuous Learning: Commitment to staying current with Appian platform changes, reading documentation, and adapting practices accordingly. - Attention to Detail: High level of precision in operational tasks and documentation. - Communication: Excellent written and verbal communication skills for documentation and team collaboration. - Pressure Management: Ability to work well under pressure within a technically challenging environment. - Mission-Critical Mindset: Experience in working in mission-critical environments. - Must be able to obtain Public Trust clearance. Benefits - Sign-on bonus: $2,500 - Referral bonus: $1,000

• Own the Supply GTM stack. Administer the call recording, sequencing, and data enrichment platforms end-to-end — user setup, permissions, sequences, automations, and troubleshooting — alongside the Salesforce and iPaaS foundation underneath them. Lead multiple concurrent initiatives, set direction, and make and communicate the trade-offs with precision. • Build declaratively first, code when it counts. Design and ship solutions Flow-first (record-triggered, screen, and scheduled Flows; validation rules; permission-based security). Write lightweight Apex — trigger handlers, small async/batch jobs, and the test coverage to back them — and build Lightning Web Components for custom UI where declarative tooling falls short. Know when not to write code. • Guard data integrity across the stack. Own accurate sync and data quality between Salesforce and the tools — enrichment data, call/activity capture, and sequence engagement flowing cleanly into the CRM. Monitor system health, diagnose sync failures at the root cause, and build the guardrails that keep the data clean. • Design scalable processes. Partner with sales leadership and RevOps to turn manual, ad hoc outbound workflows into durable, scalable automation aligned to business goals. • Set the standard and raise the team. Define admin standards, documentation, and conventions for the stack. Mentor more junior admins, serve as the escalation point for complex tooling issues, and coach the team through tricky cross-functional decisions. • Lead tool evaluation and rollout. Drive evaluation, selection, and implementation of new tooling for the stack, choosing the right tool for the problem and navigating ambiguity with confidence.

• Lead the implementation, configuration, and ongoing administration of PTC Windchill PDMLink and associated modules • Install, configure, maintain, and upgrade Windchill environments to ensure optimal performance and reliability • Monitor system performance, troubleshoot issues, and implement solutions to improve stability and efficiency • Build, test, and deploy PLM solutions using industry best practices • Support data migrations, legacy system transitions, and system transformation initiatives • Develop and maintain workflows, lifecycle states, policies, and system configurations • Collaborate with customers to gather requirements, understand business processes, and deliver effective technical solutions • Support working groups, technical meetings, and customer engagement activities • Document system configurations, processes, and procedures to support long-term sustainment • Train and mentor users to improve adoption and effective utilization of Windchill • Collaborate with cross-functional teams to support system integration and future capability enhancements • Perform other duties as assigned

Role Description Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting end users across network, desktop, and systems environments. In this role, you'll be a go-to problem solver helping users troubleshoot issues, restore functionality, and stay productive. You'll work hands-on with both hardware and software, leveraging remote tools to support a distributed user base while collaborating with a supportive team. Shift: Wednesday - Sunday, 2:00 PM - 10:00 PM Key Responsibilities: - Provide Tier 2 technical support for hardware, software, and system-related issues - Troubleshoot, diagnose, and resolve problems from initial report through full resolution - Deliver remote support using tools such as Remote Desktop and other remote access solutions - Investigate and resolve help desk tickets supporting cloud and endpoint environments - Apply structured diagnostic techniques to identify root causes and implement fixes - Offer guidance and support to junior team members when needed Qualifications - IAT Level 1 certification required (CompTIA A+ or Network+) - HS Diploma or GED with 15+ years of relevant experience OR Bachelor's degree with 10+ years of relevant experience - Experience troubleshooting hardware and supporting end-user devices - Hands-on experience with Remote Assistance and Remote Desktop tools - Strong problem-solving skills and ability to work independently in a shift-based support environment Requirements - U.S. Citizenship is required for all applicants. - CTP is an equal opportunity employer and abides by applicable employment laws and regulations. - All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. - Employment is contingent upon successful completion of a security background investigation and polygraph. - DOD 8570 IAT Level 1 certification required. - This position requires an active Security Clearance with appropriate Polygraph. Benefits - CTP offers 3 superior medical plans, bringing our employees both in-network and out-of-network options. - Vision + Dental: Both free to you + paid in full by CTP. - Retirement: 401k - 6% company contribution. - PTO + Leave: Customizable leave plans to meet your needs, including Jury Duty, Bereavement + Military Leave. - Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition. - Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you. - Profit Sharing Bonus: End of year cash gets added to your bottom-line. - Referral Bonus Program: Incentives range from $7,000-$20,000, depending on referral stages.