Title: Collections/Accounts Receivable Representative Location: Basking Ridge United States Full Time Salary Range:$50,000.00 To $55,000.00 Annually Job Description: The Member Care Consultant reviews delinquent loans, corresponds with members, and performs necessary collection activity to obtain payment by utilizing all resources to contact members and mitigate losses on loans for the credit union. Selected candidates MUST be available to work a 40-hour/week, plus overtime on nights and weekends as needed. 100% remote candidates who meet the requirements are eligible to apply and will be considered. The starting pay range for a new hire in this role is $50-$55k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES Collects delinquent loan accounts - Contact members via telephone, e-mail, text and letter to identify reasons for delinquency, obtain payment and cure delinquency. - Document all collection activity In Temenos. Exercise right of offset by authorizing the transferring of shares to loans. - Identify members who are candidates for loss mitigation assistance. - Skip trace delinquent members to obtain current information for contact using all tools available including social media. - Alert the Member Care Manager of any occurrences which are unusual or pose financial loss to the organization. - Utilize all resources to obtain payment, including assistance from other Collectors and the Member Care Manager. - Negotiate repayment plans for members who cannot pay the entire delinquent amount and notate in Temenos. - Notify the Loan Servicing Department to freeze credit limits on delinquent loans in accordance with policy, to prevent member from taking additional advances. - Resolve over the limit credit card accounts via collection. - Recommend automobile accounts for repossession in accordance with policy time frame, utilizing the Temenos repossession workflow queue. - Provide support to Branches and MSC to resolve member questions on delinquent payment history. - Position may require working overtime including nights and/or weekends as directed by management EDUCATION and/or EXPERIENCE REQUIREMENTS - A minimum of 2+ years of related experience in a collections/accounts receivable role is required. - Knowledge of collections platform software, AKUVO or Temenos preferred. - Basic knowledge of collections laws is preferred. - Strong customer service skills are required. - Ability to work in a team environment and contribute positively to the team is essential. - Bilingual Spanish-speaking is preferred, but not required. MINIMUM QUALIFICATIONS - Excellent communication and negotiating skills with the ability of maintaining member satisfaction while being persuasive and performing as a Financial Recovery consultants. - Able to handle a high volume of work and meet required deadlines. - Able to be productive in a fast-paced environment. - Knowledge of Credit Union products, services, policies and procedures. Affinity strives to maintain balance between our employees' personal and professional responsibilities. All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services, earn paid time off for volunteering and much more. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program. Affinity Federal Credit Union is an Equal Opportunity Employer. Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we've created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation.

Title: Client Account Specialist Location: Logan, UT, United States (Hybrid) Job Description: Client Service Representative Logan, Utah Monday - Friday, 9am-6pm Hybrid Work Model (3 days onsite in our Logan, UT office and 2 days remote) Are you passionate about delivering excellent customer service? We are too! We are currently hiring a Client Service Representative to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. As a Client Service Representative, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure. If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us! Additionally, our positions come with CSC’s competitive benefits and incentives. Some of the tasks you will be responsible for: - Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands. - Client Relationships: Build and maintain client relationships by understanding the unique needs of each client. - Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction. - Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner. - Product Knowledge: Be a trusted partner for your clients by developing and maintaining and in-depth understanding of our services, and to communicate industry changes. and new product offerings. - Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed. - Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results. What technical skills, experience, and qualifications do you need? - Experience working in a customer-centric environment, industry and/or role - Effective written and verbal communication skills - Ability to think critically and be solution oriented - Strong Microsoft Office skills including MS Excel, Word, and Outlook - Ability to learn, adapt to, and discuss new technology - Tenacity and agility to balance varying priorities and inquiries from internal and external customers - Ability to work independently, as well as on a team - Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment - Previous experience of producing quality results with high attention to detail - Ability to be direct, open, and honest when communicating with clients and co-workers - Bilingual skills are a plus What you can expect from us: Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services: - Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training - An on-team mentor to provide additional day to day support during your onboarding - Collaborative team environment - Supportive leaders committed to your professional development and growth - Complimentary access to Open Sesame, monthly job-related recurrent training, and more - Flexibility for our employees by offering a hybrid work schedule - A clear vision, mission and values centered around our promise to provide world-class service to our clients #LI-LE1 About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. Why Work with CSC? At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process. Job Info - Job Identification16190 - Job CategoryClient Services - Job ScheduleFull time - Locations 919 N. 1000 W, Logan, UT, 84321, US(Hybrid)

Role Description They are now seeking to hire an Accounts Receivable (Payment Collections Officer) to manage debtor reports and secure outstanding payments. This role plays an essential part in maintaining healthy cash flow, processing phone payments, and resolving customer billing enquiries. Job Responsibilities - Monitor and manage the debtors report across multiple job types daily - Review job statuses and customer notes to determine appropriate follow-up actions - Follow up on outstanding payments from customers via phone and email in a professional manner - Chase outstanding payments at key billing milestones including specific project claim stages - Process credit card payments over the phone and handle inbound accounting enquiries - Identify non-compliant or difficult payment situations and escalate them appropriately - Follow up on expired maintenance agreements and send out renewals to customers - Send regular acceptance invoice reports to internal stakeholders twice weekly - Maintain up-to-date payment status notes and accurate collection records - Cross-check accounts receivable records against accounting software reports - Attend weekly team meetings to discuss outstanding payment issues and strategies - Liaise with internal installation, service, and electrical departments to resolve customer disputes - Assist with ad-hoc accounts receivable administrative tasks and customer communications Qualifications - Proven experience in accounts receivable, debt recovery, or payment collections - Excellent verbal English communication skills with high confidence chasing payments via phone - Strong intermediate written English skills for professional email correspondence - Detail-oriented mindset with excellent record-keeping and data verification habits - Comfortable working independently and productively in a remote environment Nice-to-Have Skills - Previous experience working with Australian-based companies - Familiarity with service-based accounting software systems - Experience handling payment collections for trade, construction, or HVAC industries Benefits - Permanent remote work arrangement - Australian Company with a fantastic company culture - Day shift (Australian Business Hours) - Annual leave - HMO - Christmas Bonus equivalent to 1 month's wage (pro-rata)

• Drives sales in assigned territory • Engages with customers both face to face and virtually • Develops and implements effective business and territory call plans • Effectively builds rapport and relationships with customers • Understands and leverages internal reports and analytics for strategic business opportunities • Compliantly leverages product and disease state knowledge to educate providers • Demonstrates strong teamwork capabilities to collaborate effectively across the organization • Completes all administrative expectations on time and compliantly