Vero Networks

• Learn the business and build relationships to become a valued cross-functional resource, providing data led insights that enable better decision-making • Support multiple functions in data management and analysis (Sales, Marketing, Ops, PMO, Business Development) to inform and improve standard processes, as well as in support of strategic transformation initiatives • Assist in the creation of detailed process maps and documentation to illustrate current and future-state business processes • Support the analysis of current business processes, data, and systems to identify inefficiencies, bottlenecks, and areas for improvement • With guidance, prepare comprehensive reports, presentations, and documentation to communicate findings, recommendations, and project progress to stakeholders • Utilize data analysis techniques to identify trends, patterns, and root causes of departmental issues and risks, and work with leadership to recommend opportunities and solutions • Generate/build ad-hoc reports and analyses

• Reporting to the General Counsel, manage contract drafting, review, and negotiation. • Help maintain compliance framework and assist with internal compliance programs. • Provide support for litigation matters and manage diligence. • Conduct legal research and provide guidance on legal matters and strategy.

• Own federal, state, and local telecom regulatory compliance for VB. • Serve as primary finance point of contact with USAC, FCC, state commissions, and municipalities for Vero Broadband. • Direct USAC/FCC filings including USF, broadband reporting, regulatory fees, and certifications. • Maintain the regulatory compliance calendar and validate all submissions. • Monitor regulatory changes and advise leadership on financial and operational impact. • Support audits, lender diligence, and regulatory inquiries with defensible documentation. • Own payroll administration & compliance for Vero Broadband including payroll tax filings and reconciliations. • Partner with HR, Accounting, and payroll providers to ensure accurate and timely filings. • Monitor wage, hour, and payroll tax regulatory changes affecting VB. • Support payroll-related audits and maintain audit-ready documentation. • Provide finance oversight of customer, vendor, and regulatory contracts for VB. • Ensure regulatory, tax, and billing terms are properly implemented. • Monitor ongoing compliance with contract-driven obligations. • Support tax engine configuration and ongoing compliance within billing platforms. • Oversee telecom sales and use tax filings and reconciliations. • Own grant and program financial reporting compliance.

Location: Colorado or Southern California Employment Type: Full‑Time, Exempt Work Arrangement: Remote - must reside within a reasonable driving distance of company markets to support in‑person business needs. POSITION SUMMARY The Program Manager, Market Builds is responsible for owning the successful delivery of fiber network deployments within assigned markets, from initial approval through construction and into operational launch. This role serves as the central point of accountability for market execution, ensuring alignment across engineering, permitting, construction, operations, and go-to-market teams. The Program Manager drives coordination across internal functions and external stakeholders to deliver projects on time, on budget, and with high quality. This role requires hands-on experience in telecom infrastructure deployment, with a strong understanding of outside plant (OSP) engineering, permitting, construction, and stakeholder coordination. The ideal candidate brings a practical, field-informed perspective and is comfortable operating in the realities of fiber network builds. RESPONSIBILITIES Market Ownership & Lifecycle Management - Own end-to-end delivery of assigned markets, from approval and planning through construction and operational launch - Act as the single point of accountability for market success, ensuring readiness across all phases of the lifecycle - Develop and manage integrated market plans, including timelines, dependencies, risks, and milestones - Ensure smooth transition from concept → design → permitting → construction → operations Telecom Execution & OSP Coordination - Partner closely with OSP engineering, permitting teams, and construction managers to ensure seamless execution - Ensure alignment between network design, permitting timelines, and construction sequencing - Maintain visibility into field realities, proactively identifying risks related to constructability, access, and scheduling Cross-Functional Coordination - Lead coordination across engineering, OSP construction, operations, finance, sales, and customer experience teams - Serve as the primary integrator across departments, ensuring no gaps between planning and execution External Stakeholder Management - Coordinate with municipalities, utilities, developers, and other external stakeholders to support market execution - Partner with permitting teams to ensure ROW access, approvals, and compliance requirements are met - Help navigate local dynamics and maintain strong working relationships to reduce delays and risks Execution Oversight & Risk Management - Monitor market performance against schedule, budget, and key milestones - Identify risks early and lead mitigation strategies across teams - Escalate issues appropriately and drive resolution with urgency and accountability - Ensure construction and deployment activities are aligned with defined standards and expectations Reporting, Communication & Continuous Improvement - Provide clear, concise updates on market status, risks, and performance to leadership - Establish consistent communication cadence across stakeholders - Identify opportunities to improve processes, tools, and coordination models across markets - Contribute to the development of scalable playbooks and best practices for future builds REQUIRED QUALIFICATIONS - 5+ years of experience in telecom infrastructure deployment, fiber network builds, or similar field-based environments - Hands-on experience in one or more of the following: - OSP engineering or fiber network design - Permitting and municipal/ROW coordination - Fiber construction (aerial, underground, or hybrid) - Stakeholder management within telecom or infrastructure projects - Demonstrated ability to manage projects through the full telecom deployment lifecycle (planning → permitting → construction → activation) - Strong understanding of telecom deployment constraints, including permitting timelines, construction sequencing, and vendor coordination - Proven ability to coordinate across multiple internal teams and external stakeholders - Excellent communication, organization, and problem-solving skills COMPENSATION AND BENEFITS Compensation In accordance with Colorado’s Equal Pay for Equal Work Act, the compensation range for this position is $95,000 - $125,000 annually. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. Benefits - 3 Medical plans, dental, and vision insurance - Life Insurance and AD&D - Voluntary Life Insurance - Disability Insurance - 401(k) retirement plan - 15 PTO days, 9 paid holidays + 2 floating holidays - Opportunities for advancement as the company continues to grow - A supportive, team-oriented culture where your contributions matter JOB DETAILS AND PHYSICAL REQUIREMENTS - Moderate Travel – 25%. Moderate Travel Required: Ability to travel regularly for activities such as out-of-town meetings, trainings, projects, client meetings, or outreach activities up to 25% of the time. - Employees in this category travel regularly, but not extensively. They may visit clients, projects sites or attend meetings in different locations on a regular basis but typically do not need to be away from home for extended periods of time. For example, a business trip may visit clients in different cities or states several times a month. Some travel may require the employee to work weekends or holidays. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. - The schedule for this position is Monday through Friday during normal business hours, with weeknight and weekend availability as needed to fulfill the core duties of the role. - This position is Remote. - This is an Exempt position. - This is a staff position. - This position requires the ability to pass a standard background check upon offer of position. ABOUT VERO Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov At least 2 professional references are required. PRE-EMPLOYMENT SCREENING REQUIREMENT FOR SAFETY SENSITIVE ROLES At Vero Broadband, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment for safety sensitive roles are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy. Drug Screen Requirement Details: As a part of the hiring process for this position, you will be required to: - Accept a Conditional Offer of Employment. - Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date. This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety. Important Policy Notes: - Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens. - Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing. Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.

Locations: Colorado, Northern and Southern California Employment Type: Full‑Time, Exempt Work Arrangement: Remote - must reside within a reasonable driving distance of company markets to support in‑person business needs. POSITION SUMMARY The Program Manager - Market Builds, is responsible for owning the success of assigned FTTH market deployments from approval through construction and into operational readiness. This role serves as the single point of accountability for market execution, ensuring alignment across internal departments and external stakeholders to deliver projects on time, on budget, and with high quality. This individual operates at the center of each market, coordinating across engineering, construction, operations, finance, and go-to-market teams, while also managing relationships with municipalities, developers, and key partners. The Program Manager ensures that each market progresses efficiently through the full lifecycle - from initial approval and planning through build execution and successful launch. RESPONSIBILITIES Market Ownership & Lifecycle Management - Own end-to-end delivery of assigned markets, from approval and planning through construction and operational launch - Act as the single point of accountability for market success, ensuring readiness across all phases of the lifecycle - Develop and manage integrated market plans, including timelines, dependencies, risks, and milestones - Ensure smooth transition from concept → design → permitting → construction → operations Cross-Functional Coordination - Lead coordination across engineering, OSP construction, operations, finance, sales, and customer experience teams - Partner closely with OSP PMs and Construction Managers to ensure execution aligns with overall market strategy and timelines - Facilitate alignment between corporate/shared services and in-market execution teams - Drive clarity around roles, responsibilities, and deliverables across all stakeholders External Stakeholder Management - Serve as a key point of contact for municipalities, developers, utilities, and community stakeholders - Support management of permitting processes, ROW coordination, and local approvals - Ensure consistent, proactive communication with external partners to mitigate risks and remove blockers Execution Oversight & Risk Management - Monitor market performance against schedule, budget, and key milestones - Identify risks early and lead mitigation strategies across teams - Escalate issues appropriately and drive resolution with urgency and accountability - Ensure construction and deployment activities are aligned with defined standards and expectations Market Readiness & Launch - Coordinate cross-functional efforts to ensure operational readiness for market launch, including: - Network readiness - Installation and service processes - Customer support alignment - Go-to-market execution - Partner with sales and marketing to ensure successful market activation and ramp-up Reporting, Communication & Continuous Improvement - Provide clear, concise updates on market status, risks, and performance to leadership - Establish consistent communication cadence across stakeholders - Identify opportunities to improve processes, tools, and coordination models across markets - Contribute to the development of scalable playbooks and best practices for future builds REQUIRED QUALIFICATIONS - 5+ years of experience in program management, project management, or market deployment roles - Experience managing complex, cross-functional infrastructure or network deployment projects (telecom, FTTH, utilities, or similar preferred) - Proven ability to own outcomes and drive execution across multiple stakeholders - Strong understanding of project lifecycle management, including planning, execution, and delivery - Experience coordinating with external stakeholders such as municipalities, developers, or regulatory bodies is preferred - Excellent communication, organization, and problem-solving skills KEY TRAITS FOR SUCCESS - Ownership mindset: takes full accountability for market outcomes - Connector: brings together diverse teams to operate as one cohesive unit - Structured executor: balances big-picture thinking with attention to detail - Proactive problem solver: anticipates issues and drives resolution early - Adaptable leader: thrives in dynamic, fast-scaling environments COMPENSATION AND BENEFITS Compensation In accordance with Colorado’s Equal Pay for Equal Work Act, the compensation range for this position is $95,000 - $125,000 annually. Final compensation will be determined based on factors such as the candidate's experience, skills, and internal equity. Benefits - 3 Medical plans, dental, and vision insurance - Life Insurance and AD&D - Voluntary Life Insurance - Disability Insurance - 401(k) retirement plan - 15 PTO days, 9 paid holidays + 2 floating holidays - Opportunities for advancement as the company continues to grow - A supportive, team-oriented culture where your contributions matter JOB DETAILS AND PHYSICAL REQUIREMENTS - Moderate Travel – 25%. Moderate Travel Required: Ability to travel regularly for activities such as out-of-town meetings, trainings, projects, client meetings, or outreach activities up to 25% of the time. - Employees in this category travel regularly, but not extensively. They may visit clients, projects sites or attend meetings in different locations on a regular basis but typically do not need to be away from home for extended periods of time. For example, a business trip may visit clients in different cities or states several times a month. Some travel may require the employee to work weekends or holidays. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. - The schedule for this position is Monday through Friday during normal business hours, with weeknight and weekend availability as needed to fulfill the core duties of the role. - This position is Remote. - This is an Exempt position. - This is a staff position. - This position requires the ability to pass a standard background check upon offer of position. ABOUT VERO Vero Fiber was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov At least 2 professional references are required. PRE-EMPLOYMENT SCREENING REQUIREMENT FOR SAFETY SENSITIVE ROLES At Vero Broadband, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment for safety sensitive roles are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy. Drug Screen Requirement Details: As a part of the hiring process for this position, you will be required to: - Accept a Conditional Offer of Employment. - Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date. This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety. Important Policy Notes: - Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens. - Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing. Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards.

TECHNICAL SUPPORT REPRESENTATIVE Department: Networks Operations Reports To: Network Operations Manager POSITION SUMMARY As a Technical Support Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work. The Technical Support team handles all incoming tasks such as technical support and dispatch requests, resource coordination and interdepartmental communication. As a Technical Support Representative, your primary function is to respond to customer requests and systems alerts. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved. We are currently hiring for 1 open position. RESPONSIBILITIES - Be actively logged in and available to answer all incoming calls from customers with the ability to identify, troubleshoot and resolve their issues. - Monitor inbound emails from customers and automated systems. Create/manage incident and service request in the ticketing system. - Perform troubleshooting, fault identification and execute a resolution or a workaround to reestablish services as quickly as possible. - Coordinate maintenance and repairs with field support, network engineers, and vendors. - Provide regular notifications to customers on network outages and/or upgrades. - Document all processes and outages through the internal ticketing systems. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS - Experience working 2-3 years in a technical support role. - High School diploma or GED. - Successful training or certification in Cisco, Cambien, Calix and Juniper. - Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as LTE, wireless radios, Wi-Fi, etc. - Understanding of the essentials of data and signal flow through a network. - Understanding of support tools, techniques, and how technology is used to provide wireless and fiber internet services. - Experience with telnet, RDP, traceroute, Ping and other network troubleshooting methods. - Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care. - Ability to organize and prioritize work and adapt to changes quickly. - Self -guided approach to learning and gaining knowledge in addition to company provided training. - Self-motivated with the ability to work in a fast paced, team-based environment. - Ability to effectively solve problems or escalate issues as needed. PREFERRED QUALIFICATIONS - Prior experience in LTE, Point-to-point radio systems preferred. - Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred.  JOB DETAILS AND PHYSICAL REQUIREMENTS - This has no travel requirements. - Must be authorized to work in the United States. - This is a staff position. - This is a Nonexempt position. - This is a Full-Time position. - This is a Remote position. - The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

Outside Plant Engineer – Fiber To The Home Department: Outside Plant Engineering Reports To: Fiber Engineering Manager POSITION SUMMARY We are looking for an Outside Plant (OSP) Engineer to support the planning, design, and engineering of Fiber-To-The-Home (FTTH) networks across multiple markets. This role requires strong technical proficiency in GIS, CAD, aerial make-ready engineering, and pole loading analysis, as well as a solid understanding of underground and aerial construction methods, permitting processes, and regulatory requirements. The ideal candidate is detail-oriented, analytical, and capable of producing construction-ready engineering packages while collaborating with internal teams, construction partners, and external vendors. We are currently hiring for 1 open position. RESPONSIBILITIES FTTH Network Design & Engineering - Develop comprehensive FTTH network designs, including feeder, distribution, and drop routes using GIS and CAD platforms. - Prepare high-level (HLD), low-level (LLD), and construction-ready engineering packages. - Perform fiber routing, cable sizing, splice planning, and optimization based on field conditions, cost, and constructability. GIS & CAD Engineering - Create and maintain GIS-based design datasets using platforms such as ESRI ArcGIS or QGIS. - Draft construction drawings, plan & profile sheets, and detailed design exhibits using AutoCAD, Civil 3D, or equivalent CAD software. - Ensure accuracy between GIS source data and CAD deliverables through established QC workflows. Aerial Engineering & Make-Ready Analysis - Conduct aerial route assessments, pole audits, and attachment feasibility evaluations. - Identify make-ready requirements for utility poles and related infrastructure. - Collaborate with utilities, contractors, and field teams to resolve conflicts and discrepancies. Pole Loading & Structural Analysis - Perform pole loading analysis using tools such as O-Calc Pro, SpidaCalc, or Katapult. - Assess pole capacity, clearance compliance, and NESC/GO95/utility-specific requirements. - Prepare and submit complete pole loading packages and justification reports. Permitting & Regulatory Compliance - Prepare and submit permit packages for aerial, underground, DOT, railroad, and municipal agencies. - Ensure compliance with local, state, and federal regulations, including NESC standards. - Respond to comments, revisions, or requests from permitting authorities. Cross-Functional Collaboration - Coordinate design and permitting activities with construction teams, project managers, field survey crews, and external engineering vendors. - Provide engineering support during construction to resolve field changes or design conflicts. - Participate in design review meetings and contribute to continuous process improvement. Quality Control & Documentation - Perform QA/QC reviews of internal and vendor deliverables. - Maintain accurate design records, engineering logs, markups, and as-built documentation. - Adhere to company engineering standards, templates, and workflows. REQUIRED QUALIFICATIONS - 3+ years of experience in OSP fiber engineering, FTTH network design, or utility telecom engineering - Hands-on experience with proficiency in GIS software (ArcGIS, QGIS) and CAD platforms (AutoCAD, Civil 3D) - Strong competency in aerial engineering, including make-ready assessments and NESC compliance - Experience with pole loading analysis tools (O-Calc, SpidaCalc, Katapult, or similar) - Knowledge of FTTH architectures, fiber construction methods, and typical OSP materials - Understanding of permitting requirements (DOT, railroad, pole attachment, municipal) - Ability to interpret ROW plats, utility maps, construction drawings, and survey data - Strong attention to detail, organizational skills, and ability to manage multiple tasks in parallel - Excellent written and verbal communication skills PREFERRED QUALIFICATIONS - Bachelor’s degree in Engineering, Geography, GIS, Telecommunications, or related field. - Experience with field survey systems (IKE, Katapult, Trimble, LiDAR) - Familiarity with utility coordination, traffic control plans, environmental permitting, and easement review - Experience designing in rural, suburban, and urban environments - Prior involvement with vendor management or QA/QC of outsourced engineering deliverables JOB DETAILS AND PHYSICAL REQUIREMENTS - This role requires occasional travel up to 10% of the time for activities such as training, field validation, or vendor coordination. - Must be authorized to work in the United States without employer sponsorship. - This is a staff position. - This is an Exempt position. - This is a Full-Time position. - This is a Remote position. - The schedule for this position is Monday through Friday during standard business hours (but the need to be flexible for cross-functional collaboration across time zones). - This position requires the ability to work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. COMPENSATION AND BENEFITS - Base pay is paid at an annual salary rate. The range for this position is $60,000 to $90,000 depending on experience. - This position has the potential for a discretionary annual bonus of 5%. - Paid Life Insurance, medical plans, PTO, holidays. - Dental and vision options. - 401(k) with match. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required.

NOC Engineer – Tier III Department: Networks Operations POSITION SUMMARY The NOC Engineer – Tier III is a senior technical role within the Vero Network Operations Center (NOC), responsible for ensuring network reliability, performance, and uptime across our national fiber and IP transport infrastructure. This position provides advanced NOC monitoring, troubleshooting, and escalation leadership, supporting internal teams and interfacing directly with engineering, field operations, and vendors. The ideal candidate is a hands-on problem solver and technical mentor with deep experience in fiber transport, IP core networks, and NOC operations. We are currently hiring for 1 open position. RESPONSIBILITIES - Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. - Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. - Coordinate escalations with internal engineering, field operations, and external vendors. - Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. - Conduct proactive network performance analysis, capacity planning, and optimization. - Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. - Oversee change management, upgrades, and maintenance windows to minimize service impact. - Maintain detailed documentation, runbooks, and process improvements for network operations. - Ensure SLA adherence, service availability, and MTTR targets are consistently achieved. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS - 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments. - Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet). - Hands-on experience with: - Juniper (Junos), Cisco, and MikroTik platforms. - Calix XGS-PON and access/aggregation network management systems. - Fixed wireless and LTE platforms such as Cambium, Telrad, or similar. - Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus). - Strong understanding of network monitoring, alerting, and telemetry tools. - Proven ability to lead technical response during major incidents and guide NOC teams through resolution. - Bachelor’s degree in computer science, IT, or equivalent experience preferred. JOB DETAILS AND PHYSICAL REQUIREMENTS - This has no travel requirements. - Must be authorized to work in the United States. - This is a staff position. - This is a Nonexempt position. - This is a Full-Time position. - This is a Remote position. - The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

POSITION SUMMARY Vero Fiber is seeking a high-performing MDU Sales Specialist to drive multi-dwelling unit (MDU) growth across both our existing fiber footprint and strategic off-network opportunities. This role is designed for a relentless, results-driven seller who can create pipeline from scratch, navigate complex deals, and consistently close business. This is a highly execution-focused role for someone who thrives in a fast-paced environment and wants to play a meaningful part in scaling a high-growth fiber platform. Travel Requirement: Approximately 50% travel to key markets and properties. RESPONSIBILITIES - Own MDU Sales Execution - Take full ownership of the MDU sales cycle across both on-network and off-network opportunities, from initial outreach through contract execution and deployment alignment. - Prospect and Build Pipeline Daily - Generate consistent pipeline through high-volume outbound activity, including approximately 50+ outreaches per day across calls, email, LinkedIn, and in-person engagement. - Close New Business - Drive deals to close with urgency. Manage negotiations, overcome objections, and ensure timely execution of agreements aligned with Vero’s strategic and financial goals. - On-Net Expansion - Maximize penetration within Vero’s existing footprint by targeting MDUs that can be quickly activated and monetized. - Off-Net Development - Identify and secure strategic off-network opportunities that justify expansion, working cross-functionally to align build decisions with sales outcomes. - CRM Discipline (HubSpot) - Maintain strict CRM hygiene. Keep HubSpot fully up to date with accurate pipeline tracking, activity logging, forecasting, and next steps. - Market Intelligence & Strategy - Provide real-time feedback on competitive dynamics, pricing, and deal structures. Apply expert thinking to refine go-to-market strategy and improve win rates. - Internal Collaboration - Partner closely with construction, operations, and leadership teams to ensure deals are executable and aligned with deployment timelines. - Territory & Market Focus - Primary focus markets include key Vero Fiber growth regions, with flexibility to expand into other high-priority markets as opportunities develop. REQUIRED QUALIFICATIONS - Bachelor’s degree preferred, or equivalent experience - Minimum of 7 years of related experience - Proven enterprise and mid-market sales experience, with the ability to navigate complex deals while also executing on faster, transactional opportunities - Strong work ethic with a high level of persistence, ownership, and follow-through - Highly disciplined in daily activity, pipeline management, and forecasting - Strong communication skills with the ability to quickly build trust with property owners and stakeholders - Strategic thinker who can balance immediate wins with long-term market development - Comfortable with operating independently in a high-growth, evolving environment - Experience in telecom, fiber, real estate, or MDU-related sales is highly preferred - Strong ability to build and deliver compelling presentations, including creating polished materials in PowerPoint tailored to property owners and developers - Highly effective at researching and identifying target contacts, including sourcing emails, phone numbers, and organizational insights - Comfortable leveraging tools and creative approaches to break into accounts and reach decision-makers - Ability to clearly articulate Vero Fiber’s value proposition in both formal presentations and informal conversations - Detail-oriented with the ability to customize proposals and outreach based on each opportunity - Must be comfortable independently building presentations, sourcing contacts, and developing targeted outreach strategies to penetrate new accounts. COMPENSATION & BENEFITS - Base Salary: $60,000 – $100,000 (commensurate with experience) - Commission: $20 - $50k a year - On-Target Earnings: Competitive with significant upside for top performers - Top performers may have the ability to materially exceed on-target earnings through strong execution and consistent deal flow. - Paid Life Insurance, medical plans, PTO, holidays. - Dental and vision options. - 401(k) with match. JOB DETAILS AND PHYSICAL REQUIREMENTS - Extensive Travel – 50%. Heavy travel required: Able to travel to various locations to perform job duties and meet with clients, partners, and other stakeholders. Travel schedules may be predictable or variable depending on the project. This position may require you to take short trips, longer trips, or extended stays, depending on the needs of the project. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. - The schedule for this position is Monday through Friday during normal business hours, with weeknight and weekend availability as needed to fulfill the core duties of the role. - This position is Remote. - This is an Exempt position. - This position requires the ability to pass a standard background check and MVR screening upon offer of position. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov At least 2 professional references are required. Pre-Employment Screening Requirement for this Safety Sensitive Role At Vero Broadband, our commitment to a safe, healthy, and productive work environment is paramount. All offers of employment are contingent upon candidates successfully completing a pre-employment drug screen in compliance with our company policy. Drug Screen Requirement Details: As a part of the hiring process for this position, you will be required to: - Accept a Conditional Offer of Employment. - Successfully Pass a Post-Offer, Pre-Employment Drug Test before your official start date. - This requirement is strictly administered under the guidelines of the Vero Drug & Alcohol Testing Policy and Procedure to ensure a safe workplace, free from the effects of substance abuse, as outlined in our commitment to safety. Important Policy Notes: - Substances Tested: The screening will test for a range of substances and their metabolites, including (but not limited to) Amphetamines, Cocaine, Opiates, and PCP. Marijuana (THC) is not tested in pre-employment screens. - Failure to pass the required drug screen or refusal to comply with testing procedures will result in the offer of employment being rescinded. We encourage all applicants to review the full policy upon request for a complete understanding of our standards. - Safety-Sensitive Roles: This requirement applies to all applicants seeking employment. If this role is defined as Safety-Sensitive (involving risk of injury or harm to the general public), be aware that subsequent Random Testing and Post-Accident Testing will be conditions of continued employment. Marijuana (THC) is tested in Post-Accident and Random Testing.

TECHNICAL SUPPORT REPRESENTATIVE Department: Networks Operations Reports To: Network Operations Manager POSITION SUMMARY As a Technical Support Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work. The Technical Support team handles all incoming tasks such as technical support and dispatch requests, resource coordination and interdepartmental communication. As a Technical Support Representative, your primary function is to respond to customer requests and systems alerts. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved. RESPONSIBILITIES - Be actively logged in and available to answer all incoming calls from customers with the ability to identify, troubleshoot and resolve their issues. - Monitor inbound emails from customers and automated systems. Create/manage incident and service request in the ticketing system. - Perform troubleshooting, fault identification and execute a resolution or a workaround to reestablish services as quickly as possible. - Coordinate maintenance and repairs with field support, network engineers, and vendors. - Provide regular notifications to customers on network outages and/or upgrades. - Document all processes and outages through the internal ticketing systems. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS - Experience working 2-3 years in a technical support role. - High School diploma or GED. - Successful training or certification in Cisco, Cambien, Calix and Juniper. - Working knowledge of network technologies and components such as switches, routers, and firewalls and RF technologies such as LTE, wireless radios, Wi-Fi, etc. - Understanding of the essentials of data and signal flow through a network. - Understanding of support tools, techniques, and how technology is used to provide wireless and fiber internet services. - Experience with telnet, RDP, traceroute, Ping and other network troubleshooting methods. - Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care. - Ability to organize and prioritize work and adapt to changes quickly. - Self -guided approach to learning and gaining knowledge in addition to company provided training. - Self-motivated with the ability to work in a fast paced, team-based environment. - Ability to effectively solve problems or escalate issues as needed. PREFERRED QUALIFICATIONS - Prior experience in LTE, Point-to-point radio systems preferred. - Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred.  JOB DETAILS AND PHYSICAL REQUIREMENTS - This has no travel requirements. - Must be authorized to work in the United States. - This is a staff position. - This is a Nonexempt position. - This is a Full-Time position. - This is a Remote position. - The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.