• Join the Business Analysis team as a senior contributor, providing expert advice and leadership across key project areas. • Manage technical delivery using proven frameworks and tools to ensure projects are completed on time and within budget. • Be a Senior member on multiple phases of technical areas within a project and/or multiple small projects of moderate scope and complexity. • Map full business processes and implement solutions for technological and process improvements. • Gather business requirements from stakeholders and review existing ones to produce detailed business requirement specification documents. • Run workshops using proven techniques to create detailed business, functional, and non-functional requirements. • Ensure complete requirement coverage by supporting and guiding team contributions and communication. • Apply standards and methodologies, and provide expertise on the use of methods and tools. • Conduct needs analysis, task planning, process/data analysis and modelling, and/or logical database design with relational databases. • Identify and assess risks to the success of the project. • Agree on the project approach with stakeholders and prepare realistic plans (including quality, risk, and communications plans). • Track activities against the project schedule and manage stakeholder involvement as appropriate. • Support training and build competency within the practice.

Role Description We are looking for a Salesforce Agentforce Business Analyst / Product Owner to drive the definition, prioritization, and delivery of AI-powered customer engagement solutions on the Salesforce platform. This role sits at the intersection of business stakeholders, customers, and delivery teams, with a strong focus on discovery, use case articulation, and product ownership. The ideal candidate will partner closely with clients to identify, refine, and prioritize Agentforce use cases, ensuring solutions deliver measurable business value while aligning with customer experience goals. Key Responsibilities - Customer Discovery & Use Case Definition - Lead and support discovery workshops, stakeholder interviews, and journey mapping sessions - Capture and document business requirements, pain points, and customer interaction scenarios - Identify and define AI-driven use cases (e.g., virtual agents, automated case handling, knowledge assistance) - Translate business needs into well-defined user stories, epics, and acceptance criteria - Collaborate with architects to ensure use cases are technically feasible and aligned with platform capabilities - Product Ownership & Backlog Management - Act as the Product Owner for Agentforce initiatives, owning the product backlog - Prioritize features and use cases based on business value, ROI, and feasibility - Maintain a clear and actionable backlog with refined user stories and success criteria - Drive sprint planning, backlog grooming, and review sessions with delivery teams - Ensure alignment between business goals and technical delivery - Stakeholder Management - Serve as the primary liaison between business stakeholders, customers, and technical teams - Communicate product vision, roadmap, and progress effectively - Manage expectations and ensure continuous stakeholder engagement and feedback loops - Facilitate decision-making and resolve ambiguities during delivery Qualifications - Exceptional communication and interpersonal skills - Strong analytical and problem-solving abilities - Experience with Salesforce and AI technologies - Proven track record in product ownership and backlog management Requirements - Experience in business analysis or product ownership - Familiarity with Agile methodologies - Ability to work collaboratively in a remote environment - Strong understanding of customer engagement solutions Benefits - Flexible work arrangements - Comprehensive health benefits - Professional development opportunities - Inclusive work culture

• Serve as a key bridge between business stakeholders and technical teams • Drive the successful design and delivery of Contact Center as a Service (CCaaS) solutions • Lead end-to-end requirements gathering sessions • Translate complex business needs into clear Business Requirements Documents (BRDs), Functional Requirement Documents (FRDs), User Stories, and Acceptance Criteria • Create and maintain detailed documentation such as process flows, Visio diagrams (as-is/to-be), call flow designs, and integration requirement documents • Manage and groom user stories, epics, and sub-tasks in Jira • Facilitate stakeholder engagement through requirement workshops, design walkthroughs, and sprint demos • Collaborate with onshore and offshore development and architecture teams

Role Description Diné Development Corporation (DDC) – Source is seeking a DevSecOps focused Oracle E‑Business Suite (EBS) Apps DBA to support a mission-critical U.S. Air Force program under the Maintenance, Repair & Overhaul Initiative (MROi). This role extends beyond traditional administration, integrating automation, security, and continuous compliance into the EBS lifecycle. The ideal candidate combines deep Oracle EBS R12.2 expertise with modern DevSecOps practices, leveraging tools such as FlexDeploy/ConfigSnapshot to automate deployments, manage configurations, and maintain audit-ready environments across OCI, Exadata Cloud, Cloud One, and on-premise platforms. This position is contingent upon contract need. Responsibilities - Core EBS Administration - Install, configure, clone, and maintain Oracle EBS R12.2 environments - Manage ADOP online patching cycles, upgrades, and system maintenance - Administer concurrent managers, workflows, and system configurations - Perform environment provisioning across Dev, Test, Training, and Production - Conduct performance tuning, capacity planning, and system optimization - DevSecOps & Automation - Design and maintain CI/CD pipelines for EBS CEMLIs (customizations and extensions) - Implement Infrastructure as Code (IaC) for automated provisioning (e.g., Terraform, Ansible) - Integrate automated deployment orchestration using FlexDeploy, Jenkins, or GitLab CI - Embed security scanning (SAST/DAST) into build and deployment pipelines - Automate environment builds, patching cycles, and configuration promotion - Configuration Management - Utilize ConfigSnapshot to perform environment comparisons (Dev/Test/Prod diff analysis) to detect drift - Generate and maintain automated BR100/MD050 documentation - Migrate configurations selectively between environments without manual entry - Maintain centralized control of configurations across all EBS instances - Reduce human error through automated configuration promotion and validation - Security & Compliance - Enforce Segregation of Duties (SoD) and least-privilege access models - Implement and validate DISA STIGs and CIS benchmarks for Oracle environments - Ensure continuous compliance across DoD environments and audit requirements - Integrate automated code scanning tools (e.g., SonarQube, Checkmarx) for PL/SQL and OAF - Impact Analysis & Risk Reduction - Leverage ConfigSnapshot for pre-patch and upgrade impact analysis - Identification of affected CEMLIs and configurations - Analyze customizations for upgrade readiness and production risk mitigation - Support testing, benchmarking, and performance validation - Audit, Governance & Observability - Maintain 100% auditable traceability of system and configuration changes - Automate compliance reporting and configuration audits - Support monitoring via Oracle Enterprise Manager and logging frameworks - Provide documentation and reporting for government and audit stakeholders - Cloud & Platform Engineering - Support EBS workloads across Oracle Cloud Infrastructure (OCI), Exadata Cloud Services, and Cloud One / DISA environments - Assist with cloud migration, hybrid architecture, and automation strategies - Support RAC, ASM, RMAN, Data Guard architectures - Performs other related duties as assigned Qualifications - Active Secret Clearance. U.S. Citizenship required - IAT Level II Certification (Security+ CE, CASP+ CE, CISSP, or equivalent) - 5–7+ years supporting Oracle EBS R12.2 environments - Strong experience with ADOP patching, cloning, and upgrades - Oracle DB (12c/19c), RAC, RMAN, ASM - Linux/Solaris administration - Experience in large-scale enterprise or DoD systems - CI/CD tools: FlexDeploy, Jenkins, GitLab CI - Infrastructure as Code: Terraform, Ansible - Code security scanning: SonarQube, Checkmarx - Experience integrating security into deployment pipelines - Environment comparison and drift detection across EBS pods - Automated documentation (BR100 / MD050 generation) - Selective configuration migration - CEMLI tracking and upgrade impact analysis Preferred - Experience supporting U.S. Air Force or DoD programs - Oracle Cloud Infrastructure (OCI) certification - Oracle E‑Business Suite certification - Experience with Oracle Exadata infrastructure - Knowledge of Oracle Fusion Middleware technologies (SOA, IAM, APEX, OEM) Benefits - Comprehensive benefits package, including medical, dental, vision, life and disability coverage - Retirement savings with company match - Paid time off - Voluntary supplemental benefits - Access to an employee assistance program - Educational assistance, with tuition reimbursement