At Index Exchange, we’re reinventing how digital advertising works—at scale. As a global advertising supply-side platform, we empower the world’s leading media owners and marketers to thrive in a programmatic, privacy-first ecosystem. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. Our proprietary tech is trusted by some of the world’s largest brands and media owners and plays a crucial role in keeping the internet open, accessible, and largely free. We process more than 550 billion real-time auctions every day (in comparison, Google processes 8.5 billion searches per day) with ultra-low latency. Our platform is vertically integrated from servers to networks and runs primarily on our own metal and cloud infrastructure. This end-to-end infrastructure is designed to provide both stability and agility, enabling us to adapt quickly as the market evolves. At the core of it all is our engineering-first culture. Our engineers tackle internet-scale problems across tight-knit, global teams. From moving petabytes of data and optimizing with AI to making real-time infrastructure decisions, Indexers have the agency and influence to shape the future of advertising. We move fast, build thoughtfully, and stay grounded in our core values. About the role: We’re looking for a remote Senior Storage Engineer (Ceph) to support our storage team in the Cloud Platform division. Index’s scale spans the globe, our transactions happen 24x7 in our global data centers, and every second that passes, millions of requests are evaluated across our exchange. In order to achieve our mission, global efficiency and reliability are absolutely key, as every millisecond quite literally counts in our business. What we’re looking for: - Facilitator: It’s essential that you can relay information and ideas effectively both within and across different teams. While we place a huge premium on technical skill, we value just as much your ability to work with other people - Adaptable: Our industry moves fast and we need you to keep up and adapt. Acting as an Operations Engineer, you have the ability to prioritize tasks, often against competing scope and timelines - Technical: A strong foundation in Operations, and experience in solving complex problems and building solutions (including CI/CD, real-time monitoring, production issues, etc.) - Rigorous: We design and manage massive, globally distributed systems that handle billions of transactions a day - your approach and solutions need to be thorough, scalable and ironclad. Here’s what you’ll be doing: - Design, build and operate a highly scalable, performant and resilient storage layer that operates on a planet scale - Developing and maintaining automation to handle logging, monitoring and maintenance of the storage layer - Work with different technologies such as Hadoop, Spark, Aerospike, Kafka etc to enhance and optimize existing systems. - Participate in complex security system designs and mentor junior teammates - Act as a senior contributor to the team who takes ownership of large projects and components - Champions improvements to processes and procedures for the team and for the division. - Influence the team’s direction and foster accountability, trust, and focus on goals. - Live the Index values and promote those internally and externally. Here's what you need: - Experience with building, maintaining and troubleshooting open-source distributed storage solutions such as Ceph and storage orchestrators such as Rook, in a highly automated environment and at scale. - Experience with IaC and configuration management tools such as Salt, Ansible, Puppet or Terraform. - Experience with storage level replication technologies. - Strong experience with capacity planning, disaster recovery and monitoring Why you’ll love working here: - Comprehensive health, dental, and vision plans for you and your dependents - Paid time off, health days, and personal obligation days plus flexible work schedules - Competitive retirement matching plans - Equity packages - Generous parental leave available to birthing, non-birthing, and adoptive parents - Annual well-being allowance plus fitness discounts and group wellness activities - Commuter benefits and discounts, where available - Employee assistance program - Mental health first aid program that provides an in-the-moment point of contact and reassurance - One day of volunteer time off per year and a donation-matching program - Bi-weekly town halls and regular community-led team events - Multiple resources and programming to support continuous learning - A workplace that supports a diverse, equitable, and inclusive environment Equal employment opportunity At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you. Accessibility for applicants with disabilities Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process. Index everywhere, Index anywhere Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. #LI-REMOTE #Ll-AS2

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,000+ clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,300 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Associate I. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire. You will - Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. - Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire. - Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue. - Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments. - Conduct daily follow-up with previously unresolved requests. - Handle escalations from Associate I, ensuring customer satisfaction. - Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members. - Stay updated on new product features, updates, and company policies to provide accurate and current information to customers. - Be inspired to take initiative in new projects that contribute to the greater success of the business. - Support in training new team members as needed and guide Associate I in best practices. - Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves. - Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude. - Have fun while working hard with a goal-oriented team. Qualifications Here’s What We’re Looking For: General - Business proficiency in English and Portuguese. - 3 years of experience in customer support, a background in banking or payments is a plus. - Ability to work business hours aligned with the US Pacific Time zone - Ability to work flexible hours, including weekends and public holidays, when there is business needs. Communication - Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style. - Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions. - Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions. Knowledge & Application - Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks. - Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement. Problem Solving - Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations. - Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation. Data Analysis - Collects and reports customer feedback, identifying recurring themes and issues. - Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery. - Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends. Projects - Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support. - Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary. - Assists in the training and support of newer team members as needed. Additional Information Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 152 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

In this ambitious context, we are looking to strengthen our Customer Support team as we expand our operations to provide a 24/7 service to our clients. Under the supervision of our Head of Customer America, your main responsibilities will be: - Respond to customer requests through different channels: phone, email, and ticketing system. - Ensure high-quality customer reception and support. - Monitor the administrative and technical implementation of the solution for our clients. - Manage tickets through our Zendesk tool. - Act as a liaison between customers and the different departments of the company to ensure efficient issue resolution. This position is for you if: - You have previous experience in a similar role and you enjoy what you do. - You possess excellent interpersonal skills and strong active listening abilities. - You know how to remain calm and composed in stressful situations. - You are interested in technology and have a good understanding of IT (Google Suite, audio configuration, memory, network latency, etc.). - Customer satisfaction is your top priority. - You are enthusiastic and a true team player. - You know how to prioritize tasks and organize your work effectively. - You are proactive. - You are fluent in Spanish and English, as both are required for this role. - Knowledge of tools such as Zendesk, Jira, and TeamViewer would be a plus. Compensation & Benefits: - Cesantías y Prima (13th salary): Included in accordance with Colombian labor law - Health & Dental Insurance: Colmédica Zafiro Elite – individual coverage fully paid by Ringover - Work Location: 100% Remote within Colombia (ideally based in Bogota) - Working Schedule: 42 hours per week We’re an equal-opportunity employer and value diversity in all forms. If you’re passionate about flawless voice experiences and enjoy diving deep into packets and JSON, we’d love to meet you. The contract will be managed through a professional employer organization. Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).

• Join Sales and Success calls to answer technical questions, assist with setup, and guide customers through complex implementations. • Handle escalations from Sales, Success, and Support, including tickets, emails, calls, and screenshares. • Troubleshoot advanced issues involving APIs, MSI deployments, networking, MDM configuration, and integrations. • Provide clear and empathetic explanations that help customers understand solutions and next steps. • Diagnose complex technical issues and determine root causes. • Document findings, patterns, and solutions to improve internal knowledge and reduce repeat escalations. • Assist large customers with onboarding, especially those with extensive user bases or advanced deployment needs. • Help customers adopt features such as silent installation, Hubstaff’s API, tool integration, and payroll. • Develop scalable onboarding content that simplifies adoption, shortens time to value, and decreases support demand from end users. • Collaborate closely with Sales, Success, Support, and Engineering to ensure smooth handoffs and consistent customer experiences. • Contribute to internal tooling, documentation, and process improvements.