• Lead the ongoing optimization, governance, and support of our Salesforce environment • Partner closely with business and technical stakeholders to translate requirements into scalable platform solutions • Improve user experience and adoption, and protect the security, integrity, and performance of the Salesforce ecosystem • Serve as the platform’s primary subject matter expert and drive continuous improvement across the organization • Mentor junior administrators and business systems team members, as needed • Administer, configure, and maintain the Salesforce platform, including users, profiles, roles, permission sets, sharing rules, page layouts, custom objects, fields, validation rules, and flows • Design, build, and optimize automations using Flow, approval processes, and other declarative tools to reduce manual work and improve efficiency • Create and maintain reports, dashboards, and analytics that deliver actionable insight to leadership and business teams • Lead release planning, sandbox management, testing coordination, deployment support, and change management activities • Monitor system performance, troubleshoot issues, resolve user support requests, and drive continuous platform improvement • Collaborate with technical teams on system integrations, security controls, and platform enhancements • Develop documentation, training materials, and user enablement programs to increase adoption and improve the overall Salesforce experience • Stay current on Salesforce releases and recommend enhancements aligned with business goals and platform best practices

• Manage the day-to-day administration of the Salesforce environment • Provide effective support to Salesforce users across the business • Work alongside the Project Team to support the ongoing rollout and enhancement of Salesforce capabilities • Promote high standards of data integrity, consistency and governance across the platform • Develop and maintain meaningful reports and dashboards

Title: Salesforce Administrator - BELAY Location: Remote Department: IT/Ops Job Description: **CANDIDATES MUST RESIDE IN THE ATLANTA, GA METROPOLITAN AREA DUE TO OCCASIONAL IN-PERSON MEETINGS AND TRAVEL REQUIREMENTS** Work at Home Opportunity Salesforce Administrator - Full-time BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Marketing Assistants, and Accounting Specialists. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily. Who is BELAY? Click here and enjoy! Below are the position requirements. Job purpose The Salesforce Administrator manages and supports the Salesforce platform to ensure data integrity, security, and usability across the organization. This role handles user administration, customizations, reporting, and troubleshooting while providing support to end-users. Collaborating with stakeholders, the administrator develops scalable solutions aligned with business needs and maintains system documentation to optimize CRM performance and adoption. Duties and responsibilities As a BELAY Corporate Team member, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision and core values daily, fostering a collaborative and positive team environment. Salesforce (SFDC) Administrator - Serve as a system administrator for the Salesforce environment. - Administer and support the Salesforce platform (user setups, profiles and roles, customized objects, fields, record types, page layouts, validations​, and process automation​). - Create and manage users, profiles, roles, permission sets, and sharing rules in Salesforce in alignment with the data security model. - Develop and maintain custom reports and dashboards. - Administer and support Salesforce Digital Experience Sites (e.g. BELAY Contractor Community). - Provide primary support and training to CRM end-users. - Assist in training of new users, and grow the Salesforce skill set across the organization. - Create and maintain user documentation/training guides. - Troubleshoot and resolve CRM system or user-generated errors. - Manage the Salesforce ticketing system and all user-submitted tickets, addressing issues as they arise. - Complete regular internal system audits to​ uncover data integrity issues and/or opportunities for process improvement. - Manage Salesforce data feeds and other integrations. - Manage mass data imports/updates​. - ​Collaborate with stakeholders to understand business requirements and develop solutions that address these requirements, ensuring solutions align with our existing data model and are not only scalable, but also safeguard the structural integrity of our org's architecture. Qualifications BELAY is looking for a motivated and trustworthy self-starter with strong communication and technological skills who thrives both independently and on a team. Our ideal corporate team member is flexible, creative, well-organized and ready to roll up their sleeves to get the job done! - BA/BS or equivalent experience. - 6+ months as Salesforce Administrator, with Certification. - Strong knowledge of user setup, security, profiles, roles, and permission management. - Salesforce Communities/Digital Experience Sites experience a plus. - Ability to troubleshoot and resolve system/user issues. - Experience managing support tickets and data integrity audits. - Strong collaboration and communication skills. - Flexible, professional, detail-oriented, proactive, confident decision-maker/problem-solver. - Able to work autonomously and effectively remotely. Working conditions BELAY Corporate offers full-time remote work, requiring a dedicated, distraction-free home office for standard Monday-Friday business hours, with occasional travel for some roles. As a full-time, exempt W-2 employee, you'll join a vibrant, award-winning company culture where you're a valued, engaged team player in a thriving organization. Physical requirements This position primarily requires prolonged sitting, frequent computer use, and participation in virtual meetings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Salary range $67,000 - $75,000 BELAY is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. DISCLAIMER: We’ve recently seen job postings claiming to be from BELAY that aren’t affiliated with our company. Please be sure to only apply to our positions on https://belaysolutions.com/jobs/ and only reply to emails ending in @belaysolutions.com.

• Design, implement, and maintain user access controls, including profiles, permission sets, and role hierarchy • Build and optimize Salesforce automation using Flow Builder, workflow rules, and approval processes • Troubleshoot and resolve user access issues and system challenges • Manage and maintain Salesforce data integrity, including imports, exports, and data quality initiatives • Support integrations and data feeds between Salesforce and external systems • Test and validate system enhancements in sandbox and production environments • Partner with cross-functional teams to translate business needs into scalable Salesforce solutions