U.S. Bank

Title: Mortgage Sales Supervisor Location: Knoxville United States Job Description: At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Location expectations This role may be designated as U.S. home-based remote. However, if the selected candidate resides near a U.S. Bank location, they will be expected to work onsite three (3) or more days per week. Under the general direction of upper management, this position is responsible for supervising the day-to-day activities related to loan origination functions for a small team of Mortgage Loan Originators. Ensures that documents required for processing, underwriting, and closing are secured in a timely manner from appropriate sources. Meets specific loan volume origination goals which are established annually by upper management. Establishes referral source relationships for a steady flow of loan volume from real estate brokers, builders and other external sources. Actively participates in local and state mortgage banking, realtor, and builder trade associations, and maintains a thorough understanding of mortgage industry knowledge and event issues. Establishes collaborative partnerships within U.S. Bank Home Mortgage and other business lines within U.S. Bank to promote the establishment and growth of customer relationship and additional product sales. Responsible for interviewing and recruiting new talent and proactively retaining employees through employee development and positive employee engagement. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. This role has multiple levels, open to candidates with a minimum one year of mortgage, sales, real estate, or banking experience. The successful candidate will be hired for the level of the position that aligns with their experience. This role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week. This position also requires 2 or more hours of driving per week. Basic Qualifications - High school diploma or equivalent - Two or more years of mortgage sales experience Preferred Skills/Experience - Demonstrated new business development and relationship management skills - Good knowledge of sales and sales strategies - Thorough knowledge of mortgage products/services, operations, and current market trends - Basic knowledge of pricing and underwriting requirements of various mortgage insurance companies - Working knowledge of underwriting requirements for FNMA, FHLMC, FHA, VA, local bonding programs, and private investors, as gained through on the job training or some real estate brokerage experience - Familiar with local, state and national laws (e.g. zoning ordinances, Truth-in Lending, RESPA, energy audit requirements, etc.) - Well-developed customer service/relations skills - Strong attention to detail orientation, and ability to analyze financial information - Good interpersonal, verbal and written communication skills - Must be able to meet the applicable requirement of performing their duties outside of their regular place of business - 2 years of mortgage loan origination experience with proven results If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Role Description Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities. Location Expectations: - This role is designated as U.S. Home-Based remote. - Internal Hiring - Remote, US - External Hiring - Colorado, North Carolina, Minnesota, Missouri ONLY Qualifications - High school diploma or equivalent - One to two years of experience in the telecommunications or applications programming field or job related experience Requirements - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities - Ability to manage multiple tasks/projects and deadlines simultaneously - Good verbal and written communications skills - Gateway/CenPos experience preferred (Internal) - Call center experience preferred - Software, Hardware, IT, Helpdesk, Network troubleshooting knowledge needed Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

• Develops profitable new business account relationships and increased profitability from existing accounts • Identifies business opportunities based on knowledge of clients, markets, products, and services • Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs • Implements and maintains an effective referral network and call program to promote sales

• Handle inbound customer calls while delivering a world-class customer experience. • Review account and application activity for potential fraud concerns. • Investigate complex fraud scenarios, including identity theft and account takeover. • Conduct detailed research across multiple systems and data sources. • Secure accounts by applying appropriate restrictions and controls to prevent financial loss. • Initiate and process fraud claims in accordance with established procedures. • Review and complete escalated actions from frontline teams to ensure accurate resolution. • Identify emerging fraud trends and escalate concerns appropriately. • Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies.

• Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations. • This support may include following up with borrowers for the collection of required documentation. • Responding to borrowers questions related to loan status. • May assist operations partners in relation to specific loan requests. • Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business. • Actively participates in all required corporate and business line training. • Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank. • Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall.

Role Description In this role, you will lead fraud prevention efforts, manage operational activities, and support a team of fraud analysts. You will work closely with internal stakeholders to ensure effective fraud mitigation and compliance with regulatory standards. This role is leading a team of inbound call center agents. The agents are resolving fraud queries that have been escalated through restrictions/ transaction blocks/ other fraud prevention means. This will require someone comfortable with client facing work and someone who is comfortable leading agents through client facing work. This position operates on night shifts (2200-0600 CET) and is fully remote. Responsibilities: - Lead and coordinate a team in the inbound call center operation for Fraud Mitigation Solutions (FMS). - Manage and mentor a team of approximately 15 fraud analysts who will be working on client-facing cases. - Manage client escalations by working directly with clients on complex cases. - Ensure compliance with internal policies and external regulations. - Collaborate with cross-functional teams to resolve fraud-related issues. - Monitor performance metrics and fraud trends to inform strategic decisions. Qualifications - Bachelor’s degree or equivalent work experience. - 2+ years of experience in fraud risk, operations, or a related field. - Experience managing a client facing team or function in any field such as customer service, IT, finance or other. - Strong knowledge of banking operations, fraud systems, and financial products. - Excellent leadership and team management skills. - Strong communication and interpersonal abilities. - Great organizational and project management capabilities. - Ability to manage remote teams and work independently. - Comfortable with night shifts (5 days a week Monday-Sunday; 22:00 – 6:00) and a fully remote work model. - The role will require some flexibility in terms of start time depending on workload. Benefits - Healthcare (medical, dental, vision). - Basic term and optional term life insurance. - Short-term and long-term disability. - Pregnancy disability and parental leave. - 401(k) and employer-funded retirement plan. - Paid vacation (from two to five weeks depending on salary grade and tenure). - Up to 11 paid holiday opportunities. - Adoption assistance. - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Qualifications - High school diploma or equivalent - Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

• Business development and sales within the Business Banking segment defined as companies with $2.5M - $50M in revenues • Develop a pipeline of opportunities through self-sourced prospecting and partnering with Business Banking colleagues • Focus sales efforts in the more complex solution environment at the upper end of the SMB segment • Execute merchant sales strategies in the Business Banking segment • Execute successful sales campaigns • Provide activity reporting and progress toward objectives to leadership • Grow and maintain productive partner relationships with key stakeholders and bank partners

• Drive New Business Growth • Develop and execute a territory strategy targeting healthcare organizations with $50M–$1B in Net Patient Revenue. • Identify, engage, and build relationships with key decision-makers including CFOs, Revenue Cycle leaders, Treasury executives, CIOs, and Patient Financial Services leadership. • Generate new opportunities through prospecting, networking, industry events, referrals, and strategic partnerships. • Become a Trusted Healthcare Advisor • Consult with healthcare executives to understand business objectives, revenue cycle challenges, patient engagement goals, and digital transformation initiatives. • Position U.S. Bank's healthcare payment ecosystem as a strategic solution for improving collections, patient satisfaction, operational efficiency, and financial performance. • Lead discovery sessions and value-based conversations focused on outcomes rather than products. • Deliver Complex Solution Sales • Develop tailored presentations, ROI analyses, business cases, demonstrations, and executive proposals. • Coordinate cross-functional resources including product, implementation, sales engineering, pricing, and executive leadership. • Manage competitive opportunities and navigate complex healthcare buying cycles. • Close Strategic Relationships • Lead contract negotiations and commercial discussions. • Execute agreements and establish long-term client partnerships. • Collaborate with account management and implementation teams to ensure successful client onboarding and growth. • Build Industry Presence • Represent U.S. Bank at healthcare industry conferences, trade associations, and networking events. • Maintain a strong understanding of healthcare payment trends, regulatory developments, revenue cycle challenges, and competitive market dynamics. • Establish a reputation as a thought leader within the healthcare payments ecosystem.

Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. - Pay - $20/hourly - Multiple positions available for August 3rd start date. - Work Schedule: - Shifts are assigned between 8:00 a.m. and 2:30 p.m. Central time. - The schedule includes weekend shifts, both Saturday and Sunday, every other weekend. - A varying day off will be given in the middle of the week to compensate for the weekends worked. - Shifts beginning at 12:30 p.m. local time or later receive a 10% shift differential. - Training starts August 3rd, 2026. - Incentives: - Employees scheduled to work a standard full-time shift that begins after 12:30 PM (local time) are eligible for a 10% pay incentive. Qualifications - High school diploma or equivalent - Typically, at least 18 months of customer service or related experience Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law