Fraud Risk Manager

RiskRiskFull TimeRemoteLeadTeam 10,001+Since 1863H1B No SponsorCompany SiteLinkedIn

Location

CET (UTC+1)

Posted

23 hours ago

Salary

PLN118.2K - PLN139.1K / year

Seniority

Lead

No structured requirement data.

Job Description

Fraud Risk Manager

U.S. Bank

Role Description In this role, you will lead fraud prevention efforts, manage operational activities, and support a team of fraud analysts. You will work closely with internal stakeholders to ensure effective fraud mitigation and compliance with regulatory standards. This role is leading a team of inbound call center agents. The agents are resolving fraud queries that have been escalated through restrictions/ transaction blocks/ other fraud prevention means. This will require someone comfortable with client facing work and someone who is comfortable leading agents through client facing work. This position operates on night shifts (2200-0600 CET) and is fully remote. Responsibilities: - Lead and coordinate a team in the inbound call center operation for Fraud Mitigation Solutions (FMS). - Manage and mentor a team of approximately 15 fraud analysts who will be working on client-facing cases. - Manage client escalations by working directly with clients on complex cases. - Ensure compliance with internal policies and external regulations. - Collaborate with cross-functional teams to resolve fraud-related issues. - Monitor performance metrics and fraud trends to inform strategic decisions. Qualifications - Bachelor’s degree or equivalent work experience. - 2+ years of experience in fraud risk, operations, or a related field. - Experience managing a client facing team or function in any field such as customer service, IT, finance or other. - Strong knowledge of banking operations, fraud systems, and financial products. - Excellent leadership and team management skills. - Strong communication and interpersonal abilities. - Great organizational and project management capabilities. - Ability to manage remote teams and work independently. - Comfortable with night shifts (5 days a week Monday-Sunday; 22:00 – 6:00) and a fully remote work model. - The role will require some flexibility in terms of start time depending on workload. Benefits - Healthcare (medical, dental, vision). - Basic term and optional term life insurance. - Short-term and long-term disability. - Pregnancy disability and parental leave. - 401(k) and employer-funded retirement plan. - Paid vacation (from two to five weeks depending on salary grade and tenure). - Up to 11 paid holiday opportunities. - Adoption assistance. - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

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