Fraud Operations Analyst – CEC
Location
North Dakota + 1 moreAll locations: North Dakota | Minnesota
Posted
1 day ago
Salary
0
Seniority
Lead
Job Description
Fraud Operations Analyst – CEC
U.S. Bank
• Handle inbound customer calls while delivering a world-class customer experience. • Review account and application activity for potential fraud concerns. • Investigate complex fraud scenarios, including identity theft and account takeover. • Conduct detailed research across multiple systems and data sources. • Secure accounts by applying appropriate restrictions and controls to prevent financial loss. • Initiate and process fraud claims in accordance with established procedures. • Review and complete escalated actions from frontline teams to ensure accurate resolution. • Identify emerging fraud trends and escalate concerns appropriately. • Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies.
Job Requirements
- High school diploma or equivalent
- Typically seven or more years of related work experience
- Strong analytical and critical thinking skills.
- Excellent customer service and communication abilities.
- Ability to navigate complex situations and make sound decisions.
- A passion for protecting customers and combating fraud.
- Proven ability to perform effectively in a fast-paced environment.
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Senior Associate, Predictions Operations
DraftKings Inc.Defining what it means to build and deliver the most extraordinary sports & entertainment experiences.The Crown is Yours
• Execute our sports strategy across Soccer, Table Tennis, International Basketball, MMA by identifying key moments and launching timely, differentiated prediction markets. • Partner with the Predictions Operations, Social, Customer Relationship Management, Integrated Marketing, and Merchandising Teams to deliver go-to-market campaigns and live event activations. • Manage on-site merchandising by prioritizing and optimizing content across sports and promotional experiences. • Build strong cross-functional partnerships to drive fast, coordinated execution across customer touchpoints. • Support game day operations, responding to live moments, promotions, and in-game opportunities, including evenings and weekends during peak sports seasons. • Develop expertise in prediction markets, including contract creation, market behavior, and promotional mechanics, while helping scale the offering. • Maintain centralized planning and organization to keep initiatives, timelines, and priorities on track. • Use data and performance insights to refine sport-specific strategies and support key campaigns throughout the year.
• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. • Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. • This role also plays an important part in educating external customers such as physicians, nurses, medical assistants, case managers, etc. and helping them learn about the benefits of our product(s). • Drives product acceptance and growth through targeted education and strategic account management. • Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications. • Identifies and addresses territory-specific opportunities and barriers to product success. • Effectively manages promotional resources and budget. • Builds and maintains relationships with key stakeholders including healthcare providers (Psychiatrists, Neurologists, NPs, PAs), clinical staff (RNs, LPNs, PharmDs), key opinion leaders and advocacy groups, community mental health clinics and long-term care facilities, local/regional payers and pharmacies.
• Process, verify, and settle daily transactions across deposit, loan, and general ledger systems, ensuring accuracy and completeness before end-of-day cutoffs. • Originate, review, and release domestic and international wire transfers in accordance with Fedwire and SWIFT procedures, dual-control requirements, and OFAC/sanctions screening. • Process incoming and outgoing ACH transactions, including NACHA file validation, returns, reversals, and Notification of Change (NOC) handling. • Identify, investigate, and resolve transaction exceptions (holds, suspense items, out-of-balance conditions, duplicate or rejected entries) within established timeframes. • Serve as the primary escalation and inquiry point for the Customer Service team on transaction status, holds, wire and ACH tracing, and exception resolution. • Research and respond to wire recalls, ACH disputes, and unauthorized transaction claims; coordinate with correspondent banks and the ACH network as needed. • Reconcile general ledger and suspense accounts related to wire and ACH activity; prepare adjusting entries as required. • Maintain compliance with BSA/AML, OFAC, Regulation E, NACHA operating rules, and internal policies and procedures. • Document processing exceptions and root causes; recommend process improvements to reduce recurring errors and manual touchpoints. • Support internal and external audits and exams by providing transaction records, exception logs, and procedural documentation. • Assist with month-end, quarter-end, and year-end processing and reporting as needed.
Hyperscaler Operations Manager
GitLabBuild software faster. The One DevOps Platform enables your entire org to collaborate around your code. We're hiring.
• Establish, oversee, and continuously improve end-to-end marketplace operational processes, including private offer management, CPPO/MCPO structures, and third-party integrations • Serve as the internal expert on the private offer process end-to-end, partnering closely with Deal Desk to define, document, and iterate on workflows across AWS and GCP • Own operational execution of hyperscaler funding initiatives such as AWS Strategic Collaboration Agreement (SCA), Marketplace Private Offer Partner Program (MPOPP), and GCP Marketplace Commit to Consume Program (MCCP), including milestone tracking, deal registration, claim workflows, and commit management • Serve as the escalation point for marketplace and funding operations, resolving complex private offer, co-sell, and billing issues that span multiple systems or stakeholders • Serve as the primary relationship owner for the hyperscaler technology ecosystem, including Salesforce CRM partner objects, Tackle.io, and hyperscaler-specific PRM configurations • Administer hyperscaler platforms, maintaining system health and data integrity across all hyperscaler-specific tools and integrations • Co-manage vendor relationships, including Tackle.io and other marketplace tooling providers, covering roadmap engagement, renewal coordination, and SLA accountability • Identify and build AI agents to automate repetitive hyperscaler workflows, such as offer status tracking, reporting, and co-sell registration, reducing manual effort and increasing operational throughput • Partner with RevTech and Systems to maintain integration health across hyperscaler platforms, CRM, and downstream financial systems, including funding success tracking and reporting • Drive the operational strategy for hyperscaler funding initiatives across AWS and GCP, translating partnership objectives into co-sell and marketplace revenue plays • Serve as the point of contact for hyperscaler partners and internal sales teams on funding operations, co-sell execution, utilization, and cross-functional escalations • Identify opportunities to align hyperscaler funding with pipeline priorities and revenue goals • Monitor funding performance across marketplace revenue, co-sell pipeline, and utilization; coordinate with Finance, AR, and Legal on billing and commitments • Design, document, and govern end-to-end hyperscaler operational processes, including marketplace, co-sell, and funding initiatives, owning and maintaining the hyperscaler process map as the authoritative reference • Continuously evaluate hyperscaler processes for AI automation opportunities, building and deploying agents that improve consistency, reduce cycle time, and scale operational capacity • Drive gap remediation through cross-functional engagement with RSO peers and adjacent teams in IT, Finance, and Legal • Build and maintain operational runbooks, process documentation, and training materials enabling consistent execution across all cross-functional partners • Support configuration, testing, and maintenance of hyperscaler-facing and internal tools; document workflows and lead end-user training for field and operational teams • Lead prioritization for hyperscaler system implementations, migrations, and platform enhancements with IT/Enterprise Applications • Proactively surface process improvement opportunities and create GitLab Issues to advance the enhancement kickoff process.




