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U.S. Bank is one of the top five largest commercial banks in the United States, with more than 5,000 ATMs and 2,900 banking locations across the country. As an
Mortgage Loan Assistant
Location
Washington
Posted
5 days ago
Salary
$20 - $24 / hour
Seniority
Junior
Job Description
Mortgage Loan Assistant
U.S. Bank
• Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations. • This support may include following up with borrowers for the collection of required documentation. • Responding to borrowers questions related to loan status. • May assist operations partners in relation to specific loan requests. • Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business. • Actively participates in all required corporate and business line training. • Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank. • Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall.
Job Requirements
- High school diploma or equivalent
- Minimum one year of experience in administrative support activities
- Good verbal and written communication skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Previous sales support experience preferred
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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• Facilitate the completion of loan applications and coordinate collection of documentation including credit reports, run DU/LP/AUS, prepare loan files for processing, and send closing cost worksheets to borrowers. • Serve as a primary point of contact coordinating discussions between the Loan Originator, referral partners, and clients throughout the full lifecycle of the loan process. • Promote Envoy's products to Real Estate Agents, home buyers, and referral sources while tracking and managing follow-ups consistently. • Assist Loan Processors with putting scenarios together for prospective clients by researching client scenarios against underwriting and investor guidelines. • Manage a pipeline of conventional, FHA, VA, and USDA loans along with 203K and reverse mortgage products. • Request and gather relevant information and documents from borrowers to complete loan applications, structure, and all required disclosures. • Enter loan applications into the Loan Origination System (LOS) and assign to the appropriate Originator or LOA. • Review all loan package paperwork for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator immediately. • Call and obtain conditions from borrowers and Realtors to clear conditions as necessary, keeping transactions moving toward close. • Monitor loan progress and communicate effectively with borrowers and all transaction parties on status updates throughout the process. • Research investor guidelines and stay current on program changes that affect processing or originating of loans in the pipeline. • Communicate loan approvals by sending pre-approval and commitment letters to all parties involved in the transaction. • Coordinate closing details with clients including final payment, rate, and cash to close figures. • Review all closing statements and compare to signed loan estimate worksheets before signings, correcting any discrepancies. • Review, create, and deliver disclosure and re-disclosure packages to borrowers and document all required receipts. • Facilitate timely closings by working directly with the Title Company and client to schedule and confirm all closing logistics. • Order appraisals and third-party services including VOE, Title, certifications, and related documents to create complete loan packages for processing. • Develop a complete working knowledge of Envoy's products, systems, competitive advantages, processes, policies, and procedures.
