Role Description Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities. Location Expectations: - This role is designated as U.S. Home-Based remote. - Internal Hiring - Remote, US - External Hiring - Colorado, North Carolina, Minnesota, Missouri ONLY Qualifications - High school diploma or equivalent - One to two years of experience in the telecommunications or applications programming field or job related experience Requirements - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities - Ability to manage multiple tasks/projects and deadlines simultaneously - Good verbal and written communications skills - Gateway/CenPos experience preferred (Internal) - Call center experience preferred - Software, Hardware, IT, Helpdesk, Network troubleshooting knowledge needed Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law