US Signal

Role Description We are seeking an Accounts Payable Clerk to join our team. This role can work out of our Corporate Headquarters in Grand Rapids, MI or can be remote depending on the candidate's location. This Accounts Payable Clerk is responsible for performing a variety of accounting and clerical tasks related to the processing of accounts payable. This role ensures timely and accurate processing of vendor invoices, maintains financial records, and supports the finance team with reconciliation and reporting tasks. This position plays a critical role in maintaining positive vendor relationships and supporting the overall financial operations of the organization. - Responsible for timely, accurate and complete Accounts Payable data entries. - Communication with various departments to confirm invoice coding and PO receipts. - Resolving discrepancies and maintaining accurate financial records. - Support the finance team by providing timely and accurate financial information to management. Qualifications - Ability to implement and maintain effective and efficient processes. - Proficiency with accounting software and Excel. - High attention to detail and time management skills. - Integrity, Communication, Trustworthiness. - Learning Agility, Innovation, Open-Mindedness. - Dependability, Execution, Time Management. - Associate's degree or 2+ Years of Professional Experience. Requirements - Ability to implement and maintain effective and efficient processes. - Proficiency with accounting software and Excel. - High attention to detail and time management skills. Benefits - Generous paid time off policy, including vacation and 10 paid holidays. - Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care. - 401(k) retirement plan with a generous contribution. - Group Term Life Insurance covered 100% by employer. - Wellness Incentive to promote overall employee well-being. - Paid volunteer time. - Business casual dress code.

• Identify whitespace, build relationships at the executive level, and close business. • Carry a full portfolio of solutions including cloud, managed services, connectivity, cybersecurity, data protection, and infrastructure solutions. • Help customers solve pressing challenges facing IT leaders today: modernizing infrastructure, reducing risk, securing their environments, and preparing for future growth. • Work alongside a collaborative sales team while also generating own opportunities through network and relationships built throughout career.

• Design and continuously sharpen the end-to-end prospecting framework, including workflow design, sourcing strategy, qualification standards, and governance. • Define the handoff protocols that keep Marketing, RSLs, and AEs moving in sync. • Build the governance and data standards that make the funnel trustworthy, providing reliable insights, clean attribution, and audit-ready performance metrics. • Own the full stack of sales technology including CRM, engagement platforms, data, and intelligence tools; manage vendors, drive integrations, and optimize for ROI. • Lead the organization's AI strategy within sales by prioritizing use cases, evaluating tools, and building the governance framework for AI.

• Resolve complex, escalated incidents and service requests through advanced troubleshooting and root cause analysis. • Partner with Tier 1, Tier 2, and Tier 4 support teams to drive issue resolution, providing mentorship and guidance. • Actively participate in change management activities and support reliable service delivery throughout the change lifecycle. • Maintain operational stability through scheduled system health checks, routine activities, and alert triage. • Analyze recurring issues to support problem management and contribute to continuous service improvement initiatives.

• Build and deliver configurations, quotes, and statements of work for complex opportunities, partnering with engineering to nail the labor scope. • Own client and vendor relationships independently, identifying cross-sell opportunities and expanding revenue across all business lines. • Serve as the go-to point of contact for clients, vendors, and legal teams, keeping communication clear and deals moving. • Negotiate special pricing, secure deal registrations, and protect margins, while supporting Salesforce forecasting through Sell CPQ quote creation. • Manage the full order lifecycle: submitting quotes to procurement, tracking orders, resolving RMAs and billing issues, and ensuring every client walks away with a great experience.

• Lead complex system implementations by configuring, installing, and maintaining hardware and software across multi-vendor environments, ensuring seamless integration and optimal performance. • Execute provisioning and migration projects, including cloud infrastructure integrations, server migrations, and environment upgrades, ensuring services are correctly deployed and ready for customer consumption. • Collaborate cross-functionally with sales engineers, project managers, and vendors to design and deliver tailored implementation solutions aligned to customer requirements and technical specifications. • Produce comprehensive technical documentation, including system requirements, specifications, and support materials to ensure knowledge transfer and operational continuity. • Drive continuous improvement in service delivery by analyzing existing processes, recommending cost-effective alternatives, and contributing to the development of best practices and standards.

• Design and provision cloud solutions across the network, including firewalls, disaster recovery, storage, and backup systems, directly contributing to customer success and operational reliability. • Maintain accurate documentation and system records by updating databases, creating detailed Visio diagrams, and developing MOPs and SOPs. • Review and approve cloud service orders, coordinate with internal teams to resolve provisioning delays, and participate in customer maintenance activities as needed. • Partner with Project Management and Engineering teams to deliver an exceptional customer experience throughout implementation engagements. • Support virtualization technologies including VMware vSphere, vCloud Director, and Nutanix, and contribute to audits, disconnects, and special projects as assigned.

• Design, build, and operate the private cloud, virtualization, and core infrastructure platforms that underpin OpenCloud. • Lead proofs of concept and production validation for emerging infrastructure, storage, container, and platform technologies. • Build automation-first platforms from the ground up. • Architect storage, backup, and data protection solutions that meet enterprise-grade requirements for performance, resilience, recoverability, and compliance across complex hybrid cloud environments. • Serve as a technical leader and cross-functional partner, collaborating with product, platform, operations, vendors, and open-source communities.

• Drive end-to-end delivery of technology projects, holding accountability for scope, schedule, and budget • Build and execute project plans that actually hold up • Serve as the connective tissue across Sales, Engineering, Managed Services, Product Management, and Facilities • Own customer relationships throughout the project lifecycle • Keep documentation tight and status reporting meaningful • Manage change with discipline

• Assess and rationalize the enterprise data warehouse; design and implement a governed semantic layer using dbt • Design and deploy production LLM applications on the org's data fabric — prompt engineering, model integration, shipped systems • Build text-to-SQL and natural language interfaces that let business users query operational data through conversational AI • Architect RAG pipelines end-to-end: vector store design, chunking strategy, embedding model selection, internal and customer-facing deployment • Engineer and orchestrate multi-agent systems for enterprise workflow automation, including framework selection and API integration