Unite Us

Role Description As the Director, Product Development Operations, you will lead the operational engine behind our Product, Engineering, and Design organizations. This is a people-leadership role responsible for building and scaling the teams, systems, and processes that enable Product, Engineering, Design, and Data teams to plan, build, and ship high-impact, user-centric solutions efficiently and predictably. You will set the strategic direction for product and engineering operations, spanning release management, tooling and workflow governance, product analytics enablement, and research operations, while directly managing and developing a small product operations team that includes the Senior Product Operations Manager and the UX Design team. You are equally comfortable setting multi-quarter strategy and rolling up your sleeves to solve in-the-weeds operational or design-resourcing problems, and you know how to lead both through direct authority and influence. What You'll Do - Team Leadership & Organizational Development - Build, lead, and develop a high-performing Product Development Operations team, including hiring, coaching, performance management, and career growth. - Directly manage the UX Design team, ensuring designers are well supported and grow in their craft. - Set team priorities and allocate resources so the team operates as a force multiplier across Product and Engineering. - Serve as a mentor and escalation point for operational challenges across product lines. - Operational Strategy & Leadership - Define and own the operational framework for the Product and Engineering organizations. - Develop KPIs and define leadership-level reporting to track performance, velocity, predictability, and impact across teams. - Facilitate cross-functional collaboration and alignment across Product, Design, Engineering, Data, Marketing, and customer-facing teams. - Release Management - Own release management strategy end-to-end across all products. - Oversee release planning and execution, managing cross-team dependencies, risks, and timelines. - Manage release calendars, release notes, stakeholder communications, and post-release retrospectives. - Tooling, Workflow & Systems Governance - Develop subject matter expertise and support administration of enterprise tools such as Jira, Airfocus, Pendo, and related systems. - Define and govern ticket hygiene standards, workflow configurations, and automations that support agile practices at scale. - Monitor enterprise-wide compliance across the ticket ecosystem and analyze KPIs to measure adherence, data quality, and process effectiveness. - Oversee Pendo administration and tagging strategy. - Product Analytics Enablement - Partner with Data and Product Development leadership to design product analytics tools and frameworks. - Drive organization-wide adoption of analytics tools and frameworks. - Design Leadership & User Research Operations - Own design operations for the UX Design team, including workflow, critique cadence, design system governance, and tooling. - Set the bar for design quality and craft. - Support Design and UX Research functions by operationalizing research roadmaps, tooling, recruiting, and repository management. - Ensure research insights and design outputs are easily accessible and actionable across product teams. - Strategic Planning & OKR Alignment - Lead Product Development's quarterly and annual planning cycles and OKR alignment process. - Facilitate backlog hygiene, sprint planning cadence, and roadmap transparency across the organization. - Best Practices & Continuous Improvement - Continuously evaluate, evolve, and scale product and engineering operations best practices. - Assess and lead the deployment of new tools across the product organization. Qualifications - 8+ years of experience in product operations, engineering operations, program management, or a similar role. - 2+ years of experience directly managing and developing a team. - Proven leadership managing cross-functional teams and driving operational improvements at scale. - Deep understanding of the product development lifecycle, agile methodologies, and release management. - Experience owning and administering Jira, Confluence, Airfocus, and similar tools. - Experience administering Pendo or a similar product experience/analytics platform. - Strong grasp of user research and product analytics best practices. - Experience conceiving, developing, deploying, and owning new processes across a product and engineering org. - Excellent communication, facilitation, and stakeholder management skills. - Data-driven mindset with the ability to develop and act on meaningful insights. - Prior experience in SaaS, consumer tech, or enterprise software preferred. Benefits - Medical, Dental, and Vision insurance for team members and eligible partners and dependents. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription. - Flexible Time Off, including volunteer days and mental health days, plus 14 paid, company-wide holidays. - Paid Parental Leave for adoptive parents. - Employee Resource Groups (ERGs) to connect and engage with colleagues. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) with Employer Match. - Life and AD&D insurance, with the option to purchase additional coverage. - Disability Coverage. - Accident Insurance. - Pet Insurance. - All necessary equipment for remote work will be provided.

Role Description As the Vice President, Revenue Operations, you will serve as the strategic and operational leader of Unite Us' commercial organization, helping lead the company through its next phase of growth. This role is a trusted thought partner to the executive leadership team, responsible for designing, optimizing, and scaling the end-to-end revenue engine across Sales, Customer Success, Marketing, Finance, Product, and strategic partnerships. You will own the strategy, processes, systems, and insights that drive how we go to market, win and grow complex customer relationships, support our partner and network ecosystem, and enable data-driven decision making across the business. Customer Success Operations is fully in scope, ensuring a seamless customer lifecycle from acquisition through expansion and retention. You are a strategic business leader who combines analytical rigor with commercial acumen to translate company objectives into scalable operating models. You continually identify opportunities to improve how we work by leveraging technology, automation, and AI to create competitive advantage, increase organizational effectiveness, and maximize business performance. You inspire confidence across the organization, challenge conventional thinking, and focus relentlessly on measurable impact and execution. What You'll Do - Own the Revenue Operations strategy and operating cadence across Sales, Customer Success, and Partner Operations, providing executive leadership with accurate forecasting, pipeline visibility, performance insights, and trusted data to drive strategic decision-making. - Lead annual Go-to-Market planning by designing territories, developing capacity and headcount models, setting quotas, and partnering with Finance and executive leadership to align commercial strategy with growth objectives. - Build and optimize commercial operations infrastructure that supports complex enterprise sales motions, including deal desk operations, pricing and proposal governance, approval workflows, and contract execution. - Develop and scale Customer Success Operations, establishing the operational framework for customer health, adoption, renewals, expansions, and executive business reviews to maximize customer lifetime value. - Architect and continuously optimize the GTM technology ecosystem, leveraging AI, automation, and system integrations to improve productivity, simplify workflows, and increase operational efficiency across the customer lifecycle. - Establish enterprise-wide data governance and business intelligence standards, ensuring consistent metrics, executive dashboards, reporting, and analytics that enable informed, data-driven decision-making across the organization. - Design and operationalize partner and ecosystem programs by building scalable processes, performance metrics, and operational support for strategic partnerships, co-sell initiatives, and network growth. - Lead sales and customer success enablement strategy, partnering across the organization to deliver onboarding, training, tools, and operational resources that improve productivity and measurable commercial performance. - Build, develop, and lead a high-performing Revenue Operations organization, creating the structure, capabilities, and talent strategy needed to support the company's growth while fostering a culture of continuous improvement and operational excellence. Qualifications - 10+ years of Revenue Operations leadership experience (Sales and Customer Success) at a high growth B2B SaaS company. Strategy consulting experience is a plus. - Demonstrated experience serving as a strategic partner to executive leadership, influencing organizational direction and business outcomes. - Proven ability to lead cross-functional transformation initiatives across multiple business functions beyond Sales and Customer Success. - Strong business acumen with experience in annual planning, growth strategy, organizational design, and executive decision support. - Deep experience implementing sales technology and methodologies. - Extensive experience rolling out programs and processes across a large number of people. - Experience within the Healthcare and/or Government market. Benefits - Medical, Dental, and Vision insurance, including unlimited virtual mental health and acute medical visits. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription. - Flexible Time Off, including volunteer days and mental health days, along with 14 paid, company-wide holidays. - Paid Parental Leave, including adoptive parents. - Employee Resource Groups to connect and engage with colleagues, like Military Veterans. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) with Employer Match, immediate vesting, and financial wellness resources. - Life and AD&D insurance, with the option to purchase additional coverage for yourself and your dependents. - Disability Coverage and Accident Insurance. - Pet Insurance. - All necessary equipment to perform your duties, including a computer, mouse, keyboard, and other items on our approved list of WFH supplies. Environmental Job Requirements and Working Conditions - This position is remote, U.S. based. - This position may require 15% travel. - The target pay range for this role is: $200,000-225,000, dependent on the candidate's skills, experience, and competencies, as well as location. - All team members will be required to pass a background check which includes criminal, employment, and education verification.

Role Description The Strategic Sales Director will be responsible for finding and growing new enterprise business. Must be comfortable maintaining an active pipeline, identifying market trends and conditions, initiating and building relationships with senior executives, and designing and executing sales plans to close paradigm-shifting opportunities. Experience in Saas sales is a plus. What You'll Do - Manage and work assigned sales territory, focusing on enterprise opportunities - Build new relationships with executives and key decision makers within assigned accounts and lead RFPs and other enterprise pursuits - Maintain accurate sales pipeline and forecast through Unite Us CRM tools - Collaborate closely with Marketing, Product, and Operations teams to ensure alignment on go-to-market strategies - Effectively communicate the vision and value of Unite Us technology to prospects and clients - Consistently meet or exceed the predetermined quarterly and annual sales quotas - Identify, visit, and influence decision-makers of prospective customers - Upsell and cross-sell within the existing client base - Own the hand off of new clients to the Unite Us implementation team - Mentor Sales Executives and other members of team Qualifications - 6+ years of enterprise sales or relevant leadership experience - Demonstrated success selling to Medicaid Managed Care Organizations (MCOs), state Medicaid agencies, state and county governments or large health systems, with deep knowledge of California's Medicaid landscape and the CalAIM initiative - Experience managing complex, enterprise-level healthcare accounts across multiple stakeholders, including statewide contracts, regional health plans, and government health agencies - Strong understanding of California's healthcare ecosystem, including payer-provider dynamics, value-based care initiatives, and state/regional procurement processes - Experience developing strategic account growth plans while expanding enterprise relationships within existing healthcare customers across multiple states - Expertise within Healthcare and/or Government market, preferred - Expertise selling Saas solution or within the Healthcare market - Proven experience in building and expanding industry relationships - Proven track record of meeting or exceeding revenue targets Environmental Job Requirements and Working Conditions - This position is remote, U.S. based. Candidates must reside in California, Washington or Oregon to be considered - This position may require 30% travel - The target pay range for this role is: $130,000-$165,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location - All team members will be required to pass a background check which includes criminal, employment, and education verification Benefits - Medical, Dental, and Vision - Wellness benefits, including mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription - Flexible Time Off, including volunteer days and mental health days, and 14 paid, company-wide holidays - Paid Parental Leave, including adoptive parents - Employee Resource Groups to connect and engage with colleagues - Spending Accounts, including tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits - 401(k) + Employer Match, with matching, immediate vesting and financial wellness resources - Additional Benefits, including Life and AD&D, Disability Coverage, Accident Insurance, and Pet Insurance - All necessary equipment to perform duties, including a computer, mouse, keyboard, and other items on our approved list of WFH supplies

Role Description A Senior Software Engineer, DevOps is responsible for designing, building, and operating the cloud infrastructure, automation, and platform capabilities that power Unite Us products. This role partners closely with engineering teams to deliver secure, scalable, and reliable systems while driving improvements in infrastructure, CI/CD, observability, security, and operational excellence. The ideal candidate combines strong technical depth with a pragmatic approach to problem-solving, thrives in ambiguous environments, and serves as a technical leader through mentorship, collaboration, and continuous improvement. What You'll Do - Architect and implement scalable, secure cloud infrastructure solutions that align with industry best practices, security standards, and regulatory requirements. - Design, implement, and maintain Infrastructure as Code (IaC) solutions to ensure repeatable, scalable, and auditable infrastructure deployments. - Drive improvements to CI/CD pipelines, observability platforms, and infrastructure automation across engineering. - Monitor, maintain, and optimize cloud infrastructure, networking, performance, availability, reliability, and cost efficiency. - Define and improve service reliability through monitoring, alerting, incident response, root cause analysis, and capacity planning. - Champion DevSecOps practices by implementing security controls, vulnerability management, secrets management, infrastructure hardening, and least-privilege access principles. - Troubleshoot complex infrastructure and platform issues using strong analytical and problem-solving skills. - Identify, prioritize, and lead remediation of systemic infrastructure challenges and technical debt. - Support engineering teams through enablement initiatives, day-to-day operational requests, and incident response. - Create and maintain documentation, playbooks, and technical resources that promote consistency and knowledge sharing. - Provide training, mentorship, and technical guidance in cloud technologies, Infrastructure as Code (IaC), automation, security, and DevOps practices. - Partner with cross-functional teams to align platform strategy, architecture, security, and operational goals. - Establish and promote DevOps standards, security best practices, and operational excellence across the organization. - Participate in a 24/7 on-call rotation and support production incident response and resolution. Qualifications - 5+ years of experience in software engineering, cloud infrastructure, platform engineering, or DevOps-focused roles. - Experience designing, implementing, and supporting cloud-native infrastructure and automation solutions. - Proven success driving infrastructure standardization, platform improvements, tool consolidation, and technical debt reduction. - Experience implementing security best practices including IAM, network security, secrets management, vulnerability remediation, and infrastructure hardening. - Experience operating and supporting highly available production systems in cloud environments. - Experience with incident response, root cause analysis, and continuous service improvement. - Experience mentoring engineers and providing technical leadership across cross-functional teams. - Proficiency with command-line tools, Linux-based systems, and source control platforms such as Git. - Experience developing and maintaining scripts and automation solutions using Python, Bash, or similar languages. - Familiarity with the following technologies, with deep expertise in one or more. - Bachelor’s degree in CS, Software Engineering, or a related field, or equivalent practical experience preferred. Benefits - Medical, Dental, and Vision insurance for team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, available to all team members. - Flexible Time Off, including volunteer days and mental health days, along with 14 paid, company-wide holidays. - Paid Parental Leave, including adoptive parents. - Employee Resource Groups (ERGs) to connect and engage with colleagues, like Military Veterans. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) with Employer Match, including matching, immediate vesting, and financial wellness resources. - Life and AD&D insurance, with the option to purchase additional coverage for yourself and your dependents. - Disability Coverage. - Accident Insurance. - Pet Insurance. - All necessary equipment for remote work, including a computer, mouse, keyboard, and other approved WFH supplies.

Role Description The Director of Policy will be a leader in Unite Us’ policy and regulatory strategy related to government programs, health and social care transformation, and the identification and delivery of services addressing Social Determinants of Health (SDoH). This role will sit at the intersection of policy development, regulatory analysis, and strategic partnerships, ensuring Unite Us both influences and operationalizes evolving federal and state policy landscapes. The Director of Policy will monitor and analyze legislative and regulatory developments, translate policy and regulatory changes into actionable opportunities for Unite Us and its partners, and support government agencies and community-based organizations in implementing new initiatives. This role will also help position Unite Us as a trusted thought leader in the SDoH and health technology space by advancing policy narratives that promote holistic well-being, cross-sector collaboration, and sustainable funding models. What You'll Do - Policy Strategy & Advocacy - Develop and implement comprehensive federal and state policy strategies aligned with Unite Us’ mission, business objectives, and growth goals. - Monitor and analyze proposed and final legislation, regulations, and guidance impacting healthcare delivery, payment models, and cross-sector coordination. - Lead policy research and analysis, including the development of white papers, policy briefs, position statements, and public comments on proposed regulations. - Build and maintain strong relationships with policymakers, government agencies, coalitions, advocacy organizations, and other key stakeholders. - Represent Unite Us in policy discussions, public forums, conferences, and external engagements. - Support advocacy efforts that advance policies aligned with Unite Us’s platform and customers. - Regulatory Affairs & Translation - Serve as an internal subject matter expert on federal and state regulatory environments related to SDoH, healthcare quality, payment, and reporting requirements. - Lead efforts to identify and synthesize regulatory changes affecting screening for and delivery of SDoH-related services. - Translate complex policy and regulatory developments into clear guidance for internal teams and external partners, including how Unite Us products can support compliance, implementation, and operational success. - Support Unite Us and its partners in understanding and leveraging regulatory flexibilities related to payment, referrals, data sharing, and care coordination. - Establish and maintain processes to track, analyze, and communicate regulatory trends across states and regions. - Cross-Functional & External Collaboration - Work closely with Product, Partnerships, Sales, Marketing, and Customer Success teams to align policy and regulatory insights with product strategy, go-to-market efforts, and customer needs. - Support the development of advocacy language and messaging to be used in regulatory comments, external communications, and partner-facing materials. - Engage with existing and prospective customers and partners to identify policy-driven opportunities and inform Unite Us’s strategic direction. - Lead or contribute to internal projects and initiatives that extend beyond assigned regions or policy areas. - Thought Leadership & Market Positioning - Establish Unite Us as a thought leader in the health and social care ecosystem by presenting on policy and regulatory topics related to SDoH and system transformation. - Contribute to content development (e.g., blogs, reports, presentations) that elevates Unite Us’s voice in national and state policy conversations. - Identify emerging policy and regulatory trends and provide strategic guidance to executive leadership on risks, opportunities, and long-term implications. Qualifications - 10+ years of work experience in a related field and industry, including experience working with government agencies. - Background in federal and state regulatory analysis as well as public policy, the healthcare industry, and/or a related field. - Experience with tracking and summarizing regulatory, programmatic and/or funding opportunities at state and federal levels. Benefits - Medical, Dental, and Vision insurance for team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription. - Flexible Time Off, including volunteer days and mental health days, and 14 paid, company-wide holidays. - Paid Parental Leave, including adoptive parents. - Employee Resource Groups (ERGs) to connect and engage with colleagues, like Military Veterans. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) with Employer Match, immediate vesting, and financial wellness resources. - Life and AD&D insurance, with the option to purchase additional coverage for yourself and your dependents. - Disability Coverage and Accident Insurance. - Pet Insurance. - All necessary equipment to perform your duties, including a computer, mouse, keyboard, and other items on our approved list of WFH supplies.

Role Description The Senior Product Operations Manager is a leader responsible for driving operational excellence, scalability, and continuous improvement across the product organization. This role partners closely with Product and Technology leadership as well as cross-functional leadership to identify, design, implement, and evolve processes that empower teams to deliver high-impact products efficiently and effectively. The Senior Product Operations Manager partners with stakeholders to shape how we plan, execute, and measure success across the product lifecycle. You are equally comfortable operating at strategic, operational, and tactical levels, influencing decision-making, leading change, and translating strategy into scalable systems that accelerate innovation. What You'll Do - Product Operations & Release Ownership: Own and improve release operations across all products to ensure consistent, high-quality delivery. Coordinate release planning and execution, managing dependencies, risks, and timelines across teams. Communicate release plans, risks, and changes clearly to ensure cross-functional alignment. - Product User Analytics & Engagement: Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions. - Process Optimization & Workflow Governance: Refine product development and release processes to improve efficiency and scalability. Define and govern Product and Engineering Jira workflow standards, ticket hygiene requirements, and operational processes. Monitor enterprise-wide compliance across the ticket ecosystem, define Airfocus/Jira views, and analyze KPIs to measure adherence, data quality, and process effectiveness. - Operational Metrics & Insights: Track and analyze key metrics (e.g., predictability, cycle time) to drive continuous improvement. - Cross-Functional Coordination: Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights. Will also align teams to ensure release readiness and smooth delivery. - Best Practices & Continuous Improvement: Apply and evolve product and release management best practices. - Leadership Through Influence: Drive alignment and improvements across teams without direct authority. Qualifications - 7+ years of experience in product management, program management, operations or owning and driving organizational processes. - Equally comfortable thinking about evolution of processes and rolling up your sleeves and getting into the weeds when needed. - Experience conceiving, developing, deploying, and owning new processes across product orgs and companies, and possessing strong change management skills. - Experience using JIRA as the system of record for product & engineering roadmap work. - Experience administering Pendo or other similar product experience package. - Possess strong organizational skills and the ability to lead and prioritize multiple projects and deadlines. - Process-driven with a focus on the details and data. You have the know-how to lead projects/initiatives and measure the results. - Enjoy building bridges and relationships with cross-functional partners and stakeholders to lead by influence. - Experience assessing and deploying new tools used across a product organization, such as a portfolio, roadmapping, or reporting & dashboarding tool. - Strong analytical & creative problem-solving skills and a positive ‘can-do’ demeanor. Requirements - Supports Pendo administration and tagging efforts across the platform, including creating/managing feature tags, validating implementation accuracy, and maintaining consistency in tracking standards and naming conventions. - Partners with Product, Engineering, and Analytics teams to troubleshoot tagging issues, QA instrumentation, and ensure product usage data is reliable for downstream reporting, adoption analysis, and user behavior insights. Benefits - Medical, Dental, and Vision: We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. - Wellness: Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. - Flexible Time Off: Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. - Paid Parental Leave: Adoptive parents are included. - Employee Resource Groups: Join our ERGs to connect and engage with colleagues, like Military Veterans. - Spending Accounts: We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) + Employer Match: Enjoy matching, immediate vesting and financial wellness resources. - Additional Benefits: Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents, Disability Coverage, Accident Insurance, Pet Insurance. - As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Role Description The Director, Growth Marketing is responsible for building and scaling the demand generation engine that drives new pipeline creation and revenue growth across our buyer segments. The right candidate is energized by standing up new capabilities and refreshing processes, not just optimizing mature ones. Reporting to the Senior Vice President, Marketing and Communications, this role leads a team spanning demand generation, digital marketing, marketing automation, and event marketing, plus agency and vendor relationships. The right candidate brings deep B2B SaaS experience, understands long-cycle enterprise and government sales, and thrives building new capabilities. What You'll Do - Build and own the growth marketing strategy — defining target segments, channel mix, campaign architecture, and pipeline targets in close partnership with the SVP of Marketing and Communications and Sales leadership. - Design and execute multi-channel demand generation programs including account-based marketing (ABM), digital advertising, content syndication, paid and organic digital channels, email nurture, and webinar programs tailored to targeted buyer personas. - Identify and implement the right tools, platforms, and processes to support scalable demand generation — standing up capabilities that don't exist today where needed. - Introduce AI-assisted workflows across marketing operations — including content production, campaign optimization, and lead scoring — to increase team velocity and efficiency. - Establish clear KPIs and reporting for demand generation: pipeline contribution, conversion rates, cost per opportunity, and channel-level ROI. Build the dashboards and cadences to make this data actionable. - Partner with Revenue Operations to strengthen lead management infrastructure; scoring models, routing logic, CRM integration — ensuring clean handoffs to Sales. - Collaborate with Sales to define and improve the inbound lead process, including qualification criteria, distribution logic, and follow-up cadence. - Own the company's event strategy, including Unite Us-hosted events and One Continuum, the annual customer conference — with clear goals tied to pipeline generation and customer engagement. - Develop field marketing programs aligned to state-level and regional sales priorities, including presence at key industry events. - Build demand generation approaches tailored to complex, multi-stakeholder procurement cycles and policy-aligned thought leadership. - Support healthcare IT analyst relations and amplify customer evidence programs — case studies, ROI stories, peer references — that accelerate deals and strengthen competitive positioning. - Ensure marketing data practices and tracking align with healthcare data sensitivity and evolving digital privacy requirements. - Build, lead, and mentor a high-performing growth marketing team — setting clear expectations, managing performance, developing talent, and managing agency relationships and budget. Qualifications - 10+ years of progressive marketing experience in B2B SaaS, with significant time in demand generation or growth marketing leadership. - 5+ years building and leading marketing teams of 5+ people. - Track record of building demand generation programs and infrastructure — not just inheriting mature systems. Comfortable in environments where processes, tools, and playbooks need to be created. - Experience with account-based marketing and selling into multi-stakeholder buying committees with long sales cycles (12+ months). - Proficiency with marketing automation platforms, CRM (Salesforce), and analytics tools. - Practical experience using AI tools to improve marketing productivity. Requirements - This position is remote, U.S. based. - This position may require 15% travel. - All team members will be required to pass a background check which includes criminal, employment, and education verification. Benefits - Medical, Dental, and Vision insurance for team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. - Flexible Time Off — Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. - Paid Parental Leave — Adoptive parents are included. - Employee Resource Groups — Join our ERGs to connect and engage with colleagues, like Military Veterans. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) + Employer Match — Enjoy matching, immediate vesting and financial wellness resources. - Life and AD&D — a company paid benefit, with the option to purchase additional coverage for yourself and your dependents. - Disability Coverage. - Accident Insurance. - Pet Insurance. - All necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies. Company Description Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Role Description As the Director, Customer Success (Digital), you will define and lead Unite Us’ digital customer success strategy for low-touch, scaled, and self-service customer segments. You will drive the evolution of the customer journey through operational excellence, customer lifecycle innovation, automation, and data-driven engagement strategies that improve adoption, retention, expansion, and long-term customer outcomes at scale. You will partner cross-functionally with Customer Success, Sales, Product, Marketing, Operations, and Enablement leadership to ensure a seamless and measurable customer experience across the full lifecycle. You will be a strategic operator with strong leadership capabilities, deep customer success expertise, and the ability to influence organizational priorities. You will lead a high-performing team responsible for digital engagement strategies, customer lifecycle programs, process optimization, and scalable account management initiatives that increase efficiency and customer value. Highly analytical and customer-obsessed, you will translate business goals into scalable programs, systems, and operational frameworks that support Unite Us’ growth objectives. Qualifications - 8+ years of experience in Customer Success, Customer Success Operations, Account Management, or related customer-facing leadership roles. - Proven success designing and scaling digital customer success programs for high-volume customer portfolios. - Familiarity with CRMs (i.e. Salesforce and/or Customer Success Platforms) and experience developing processes that include these tools. - Strong leadership, people management, executive communication, stakeholder management, and strategic planning capabilities. - Ability to leverage AI-driven tools and automation to optimize operational efficiency, scale customer engagement, and enhance customer success outcomes is a plus. Requirements - Define and execute the strategic roadmap for Unite Us’ Digital Customer Success programs. - Establish long-term operational and customer engagement strategies that improve retention, product adoption, customer health, and expansion opportunities across customer segments. - Partner with senior leadership and cross-functional partners to align digital customer success initiatives with broader company objectives and growth strategies. - Serve as a strategic and operational advisor to Customer Success leadership on customer lifecycle optimization, segmentation strategy, and digital engagement best practices. - Design and operationalize effective and scalable customer success programs that leverage automation, segmentation, AI-driven insights, and digital engagement methodologies. - Own and continuously refine the customer journey for low-touch and self-service customers, ensuring clear paths to onboarding, adoption, maturity, renewal, and expansion. - Develop scalable lifecycle campaigns and targeted nurture programs tailored to customer personas, market segments, and product adoption patterns. - Establish playbooks, frameworks, and operational standards that create consistency across the Customer Success organization. - Drive process optimization initiatives that improve efficiency, reduce customer friction, and increase team effectiveness. - Drive collaboration with Sales, Product, Marketing, Support, Enablement, RevOps, and Data teams to improve the end-to-end customer experience. - Influence upstream and downstream processes that impact customer sales, onboarding, implementation, adoption, support, and renewal outcomes. - Partner with Product and Marketing teams to create customer education strategies, self-service resources, and scalable enablement content. - Align with Revenue Operations, Finance and Customer Success leadership on forecasting, customer health modeling, and success metrics. - Build, mentor, and lead a high-performing Digital Customer Success team focused on operational excellence and customer impact. - Lead through influence across matrixed teams and stakeholders. Benefits - Medical, Dental, and Vision insurance for team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. - Flexible Time Off, including volunteer days and mental health days, plus 14 paid, company-wide holidays. - Paid Parental Leave, including adoptive parents. - Employee Resource Groups (ERGs) to connect and engage with colleagues, like Military Veterans. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) with Employer Match, immediate vesting, and financial wellness resources. - Life and AD&D insurance, with the option to purchase additional coverage for yourself and your dependents. - Disability Coverage. - Accident Insurance. - Pet Insurance. - All necessary equipment to perform your duties, including a computer, mouse, keyboard, and other items on our approved list of WFH supplies.

Role Description The Principal Product Manager (PM) is a senior individual contributor accountable for achieving defined goals. This person should have a deep understanding of company and product team initiatives, using them to shape product line, domain, and roadmap objectives. They are responsible for setting measurable goals, tracking progress, and evaluating product and project success based on how effectively they advance company and team priorities. They are responsible for shaping and executing strategic cross domain/cross product line initiatives. Principal PMs set direction for complex product areas, aligning cross-functional teams around shared solutions and balancing long-term vision with near-term delivery. Operating with a high degree of autonomy, the Principal PM identifies opportunities, defines multi-year strategies, and drives execution of solutions that meet user needs, market demands, and business objectives. This role requires deep expertise in the healthcare and social care ecosystem, strong stakeholder influence, and the ability to guide the evolution of Unite Us’ platform and product portfolio. In addition to owning critical product areas, Principal PMs act as thought leaders, influencing company-wide strategy, engaging with external stakeholders, and mentoring other product managers to elevate product practices across the organization and influencing the product team to elevate actual product solutions. What You'll Do - Lead the strategy, planning, and execution for high-impact product areas, ensuring alignment with Unite Us’ mission and company objectives. - Define and communicate multi-year product strategies, balancing long-term vision with short-term execution. - Connect product outcomes to business impact by partnering with GTM teams to ensure product strategies support measurable customer adoption, retention, and revenue growth. - Continuously gather and synthesize customer, competitive, and market intelligence to anticipate trends and shape product direction. - Drive organizational change to ensure successful adoption of product strategies and outcomes. - Anticipate and mitigate product, regulatory, and operational risks to ensure compliant and resilient product delivery. - Identify and prioritize the most critical problems to solve using user insights, market research, regulatory requirements, and business goals. - Drive product discovery with cross-functional teams to shape solutions that are user-centered, technically feasible, and market differentiators. - Lead end-to-end product execution, ensuring delivery of high-quality, scalable solutions through close alignment with engineering, design, sales, product marketing, customer success, operations, and compliance. - Establish success metrics, track progress, and communicate results to internal and external stakeholders at all levels, including executives. - Influence company-wide product priorities and contribute to portfolio-level trade-off decisions. - Serve as a thought leader and subject matter expert, representing Unite Us with clients, partners, and in industry or policy forums. - Mentor and coach other product managers, contributing to the growth of the product organization and the evolution of best practices. - Contribute to the evolution of product management practices, frameworks, and processes to improve efficiency, quality and outcomes across teams. Qualifications - 8+ years of product management experience in healthcare technology, with proven success owning and scaling mission-critical, interoperability-enabled platforms and data infrastructure. - Demonstrated leadership in defining multi-year product strategy that aligns with organizational goals, market trends, and regulatory shifts. - Deep expertise with healthcare data and interoperability standards (EHRs, HL7, FHIR, USCDI, Gravity Project, CMS standards) and a track record of driving enterprise-grade integrations across payers, providers, government systems, CBOs, and third-party developers. - Hands-on experience designing and scaling healthcare APIs (REST, FHIR, HL7) and developer platforms; demonstrated ability to own developer portals, partner integration programs, or API ecosystems. - Experience with access management, healthcare/social care interoperability, and API design in a SaaS environment. - Experience with Medicaid programs, value-based care models, and government-funded care programs (e.g., 1115 waivers), and ability to translate policy and regulatory requirements into scalable product capabilities. - Strong knowledge of social determinants of health (SDoH) and their role in care coordination, population health, and equity-focused programs. - Proven ability to influence executives, customers, and external partners; history of representing product strategy in government, regulatory, or policy forums, or influencing industry standards bodies (e.g., HL7, NCQA, CMS). - Strong analytical skills and hands-on proficiency working directly with healthcare data using SQL, Python, or BI tools; comfort reading and validating FHIR resources and HL7 messages. - History of driving adoption and measurable impact across complex, multi-stakeholder ecosystems (health systems, state agencies, community organizations). - Experience mentoring and developing product managers at all levels; contributing to the evolution of product management practices across the organization. Benefits - Medical, Dental, and Vision insurance for team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members. - Flexible Time Off, including volunteer days and mental health days, along with 14 paid, company-wide holidays. - Paid Parental Leave, including adoptive parents. - Employee Resource Groups (ERGs) to connect and engage with colleagues, like Military Veterans. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) with Employer Match, immediate vesting, and financial wellness resources. - Life and AD&D insurance, with the option to purchase additional coverage for yourself and your dependents. - Disability Coverage. - Accident Insurance. - Pet Insurance. - All necessary equipment to perform duties, including a computer, mouse, keyboard, and other items on our approved list of WFH supplies.

Role Description The Senior People Operations & Data Partner is a versatile member of the People Team balancing HR operations execution, compensation/total rewards support, and data analytics to drive effective and scalable programs. This role is responsible for ensuring the accuracy, integrity, and operational excellence of HR systems and processes, while also delivering actionable insights through data analysis and dashboarding. A key focus area includes compensation and total rewards analytics, market benchmarking, planning, education and communications. In addition to analytics, this role plays an active part in day-to-day People Operations, including HRIS management, process optimization, and vendor coordination. The ideal candidate brings a strong mix of analytical capability, operational rigor, and business partnership, enabling the People Team to make informed, data-driven decisions while maintaining efficient and compliant operations. What You'll Do - Cross-Functional Partnership: - Partner with HRBPs, Finance, and business leaders to align people data, compensation strategy, and operational execution with organizational goals. - Data & Analytics: - Collect, clean, analyze, and interpret HR data from multiple sources (HRIS, ATS, engagement platforms). - Design, build, and maintain dashboards and visualizations to track key People metrics (e.g., headcount, turnover, time-to-fill). - Deliver recurring and ad hoc reporting to support People Team programs and drive business decisions. - Identify trends, risks, and opportunities in workforce data and provide actionable, data-driven insights. - Translate data insights into clear recommendations for leaders and cross-functional stakeholders. - Compensation & Total Rewards: - Partner on the design, execution, communication/education and analysis of compensation cycles, including merit, bonus, and equity planning. - Own compensation benchmarking by submitting and analyzing market survey data; provide insights and recommendations. - Drive components of total rewards forecasting and workforce cost modeling in partnership with Finance and People leadership. - Maintain and analyze key compensation metrics (e.g., compa-ratio, pay equity, salary bands). - People Operations: - Own the accuracy, integrity, and day-to-day management of HRIS data across systems (e.g., Workday), ensuring consistency across the employee lifecycle. - Manage and triage HRIS tickets internally and as needed in partnership with third-party support vendors; troubleshoot issues and ensure timely resolution. - Support minor HRIS configurations, system updates, and process improvements to enhance efficiency and user experience. - Develop, document, and maintain standardized People Operations processes, templates, and workflows to drive operational excellence. - Identify and implement opportunities to scale People Operations through automation, system enhancements, and improved process design. - Ensure data governance, compliance, and audit readiness across HR systems and complete reporting requirements (e.g., EEO, AAP, internal audits). Qualifications - 4+ years of experience in HR analytics, people operations, or a related data-heavy HR role. - Proficiency in data analysis tools and platforms such as Excel /Google Sheets, Tableau, Looker Studio, and basic SQL. - Experience with HRIS platforms (HRIS implementation experience is a plus). - Strong understanding of HR data and processes (recruiting, comp & benefits, employee relations, etc.). - Ability to manage competing priorities across operations, analytics, and compensation workstreams in a fast-paced environment. - Exceptional attention to detail and commitment to data accuracy. - Excellent communication, collaboration, and project management skills. Benefits - Medical, Dental, and Vision insurance for team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, available to all team members. - Flexible Time Off: Take what you need, including volunteer days and mental health days, plus 14 paid, company-wide holidays. - Paid Parental Leave, including adoptive parents. - Employee Resource Groups to connect and engage with colleagues, like Military Veterans. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) with Employer Match, immediate vesting, and financial wellness resources. - Life and AD&D insurance, with the option to purchase additional coverage for yourself and your dependents. - Disability Coverage and Accident Insurance. - Pet Insurance. - All necessary equipment to perform duties, including a computer, mouse, keyboard, and other approved WFH supplies.