• Serve as the primary People partner to the GTM leadership team - Sales, CS, Marketing and RevOps - attending staff meetings and acting as a true thinking partner on org strategy, talent, and performance • Support additional business functions as part of a broader PBP remit in partnership with your direct manager, bringing consistent people practices and partnership quality across all client groups • Partner with leaders and managers on the day-to-day work of running healthy organizations - hiring, onboarding, performance differentiation, and manager development • Coach managers through performance conversations, organizational change, and the everyday hard parts of running a team well • Lead complex employee relations matters end-to-end with the documentation rigor and judgment those calls require • Run the people cycles across your client groups - performance reviews, talent calibrations, compensation planning, engagement action planning, and promotions • Use people data to diagnose what’s actually happening across your orgs and bring clear recommendations to the leadership teams you support

• Own the operational backbone of People & Culture, ensuring our processes are reliable, defensible and built for growth. • Maintain accurate HRIS records, org structures and reporting lines • Produce workforce and headcount reporting • Uphold data privacy standards and flag inconsistencies early • Support payroll cycles and documentation • Administer salary, benefits and incentive changes • Maintain compliant, audit-ready compensation records • Coordinate interviews and hiring workflows • Maintain ATS integrity and compliance documentation • Support a consistent, professional candidate experience • Administer performance review cycles and PIP documentation • Execute onboarding and offboarding processes • Support engagement surveys and participation tracking • Coordinate compliance training and maintain completion records • Ensure regulatory training requirements are met • Document workflows and identify gaps • Recommend and support process enhancements • Contribute to building scalable People systems.

• Lead end-to-end recruitment — from intake and interviews to offer and onboarding • Own People Operations across the full spectrum: contracts, payroll, benefits, compliance, GDPR, and complex HR queries • Manage and improve HR systems, digital workflows, and the employee intranet • Drive Employee Experience initiatives — engagement surveys, culture programme, and lifecycle improvements — for employees at every level • Be a trusted People advisor across the entire organisation, from individual contributors to leaders

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. About the role: We’re looking for a Senior People Generalist to join our team and play a key role in supporting our growing teams across Croatia. This is an opportunity to be at the heart of a fast-scaling business, where you’ll have real ownership over how the employee experience is delivered day-to-day. From recruitment to employee support and everything in between, you’ll help ensure our people processes run smoothly, efficiently, and to a consistently high standard. You’ll work closely with managers and employees to bring our People strategy to life on the ground, contributing to an environment where individuals can do their best work and teams can perform at a high level. Responsibilities: You’ll be the go-to People contact on the ground, responsible for ensuring a seamless, compliant, and high-quality employee experience. In practice, this means: - Supporting the full employee lifecycle, including onboarding, employment changes, and offboarding processes. - Acting as a trusted point of contact for employees and managers, providing clear, timely, and practical HR guidance. - Owning onboarding end-to-end, ensuring new hires are set up for success from day one and continuously improving the experience. - Ensuring all employee data and documentation is accurate, compliant, and maintained to a high standard. - Supporting employee relations matters, handling queries with professionalism and escalating more complex cases where needed. - Partnering with People Partners to deliver key People initiatives and support business priorities. - Collaborating with cross-functional teams (e.g. Payroll, Finance, Legal) to ensure smooth and efficient operations. - Identifying opportunities to improve People processes, making them simpler, faster, and more effective. - Supporting a positive and engaging employee experience within your market. - Owning end-to-end office management for our Zagreb office, creating an environment where people can do their best work. - Owning end-to-end recruitment lifecycle and candidate experience. - Drive proactive sourcing & headhunting. - Conduct job briefings with hiring managers and align on hiring needs. Requirements: - We’re looking for someone who takes ownership and sets a high bar for how things are done. - A proactive, solutions-focused mindset; you don’t just identify problems, you help solve them. - Strong sense of ownership and accountability, with the ability to deliver reliably and with urgency. - High attention to detail and pride in delivering accurate, high-quality work. - Ability to adapt in a fast-paced environment where priorities can shift. - A genuine interest in improving employee experience in a practical, hands- on way - Ambition and a desire to grow within a scaling organisation. Preferred qualifications: - Fluency in Croatian and English. - Experience working in a high growth, scaling organisation. - Familiarity with HR systems (e.g. HiBob or similar). - Experience contributing to recruitment and employee experience initiatives and managing HR processes. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.