Umbrella Incorporated

Role Description We are seeking a detail-oriented Purchasing & Procurement Coordinator to support our day-to-day procurement and purchasing operations. In this role, you will work closely with vendors, suppliers, and internal teams to manage quotations, purchase orders, deliveries, and invoice verification. You will play a key role in ensuring accurate records, timely order fulfillment, and compliance with company procurement processes. The ideal candidate has strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This position offers an excellent opportunity to develop expertise in procurement, vendor management, and supply chain operations while contributing to the efficiency of the business. This role requires working hours aligned with the U.S. Eastern Time Zone (9:00 AM - 5:00 PM). Key Responsibilities - Coordinate with vendors and suppliers to obtain quotations and pricing information. - Collaborate closely with the sales team to prepare, review, and upload customer quotations. - Process purchase orders and monitor order confirmations from suppliers. - Track order progress and provide timely updates on delivery schedules. - Follow up with vendors to ensure on-time delivery and resolve any delays. - Verify invoices by matching them against purchase orders and receiving documents. - Manage internal purchase requests while ensuring compliance with company procurement policies. - Investigate and resolve discrepancies related to pricing, quantities, invoices, and deliveries. - Maintain accurate purchasing and order records. - Generate procurement, purchasing, and order status reports as required by management. - Support day-to-day purchasing and administrative activities to ensure smooth operations. Qualifications - 1-3 years of experience in an administrative, procurement, purchasing, or supply chain support role. - Strong attention to detail with excellent organizational and time-management skills. - Effective communication and interpersonal skills, with the ability to build and maintain positive vendor and internal stakeholder relationships. - Experience coordinating with suppliers, managing purchase orders, and tracking deliveries is an asset. - Proficiency in Microsoft Office Suite, particularly Microsoft Excel. - Familiarity with procurement, purchasing, or ERP systems such as SAP, Oracle, NetSuite, or similar platforms. - Ability to manage multiple tasks, prioritize competing deadlines, and work in a fast-paced environment. - Strong problem-solving skills with the ability to identify and resolve discrepancies efficiently. - High level of accuracy and commitment to maintaining data integrity and compliance with company policies. Nice to Have - Experience with inventory management, warehouse, or supply chain operations. - Knowledge of procurement best practices, policies, and compliance standards. - Familiarity with vendor management and supplier coordination. - Experience with inventory tracking, forecasting, or replenishment. - Exposure to ERP or inventory management systems. Benefits - Competitive compensation package. - This role offers opportunities to expand your knowledge of the technology and sales industry while developing broader business operations expertise, with potential to grow into supporting additional teams, functions, and strategic initiatives across the organization. - Opportunities for ongoing training and professional development. - Supportive work environment with a focus on safety and innovation.

Role Description We are seeking a detail-oriented and organized Sales Administrator to support our sales team and ensure the smooth execution of day-to-day sales operations. This role is responsible for managing sales processes, maintaining accurate records, and acting as a key point of coordination between customers, sales representatives, and internal teams. The Sales Administrator plays a critical role in enabling the sales team to focus on revenue-generating activities by handling administrative, operational, and customer-related tasks. This position is ideal for someone who thrives in a fast-paced environment and enjoys working across multiple functions to ensure seamless operations. This role will support full eastern (US Eastern - EST/EDT) overlap – 9 am to 5 pm. Responsibilities - Process sales orders, quotes, and invoices accurately and in a timely manner - Maintain and update customer records, contracts, and sales documentation - Serve as a point of contact for customer inquiries, order status updates, and issue resolution - Coordinate with internal teams (e.g., finance, operations, logistics) to ensure timely order fulfillment - Prepare and maintain sales reports, dashboards, and performance metrics - Manage CRM (Salesforce) systems and ensure data accuracy and completeness - Support the sales team with administrative tasks such as scheduling meetings and preparing materials - Assist with tracking sales targets and pipeline activity - Identify and support process improvements within sales operations Qualifications - Diploma or degree in Business Administration, Sales, or a related field (preferred) - 2-4 years of experience in a sales support, administrative, or customer service role - Strong organizational skills with a high level of attention to detail - Excellent written and verbal communication skills - Proficiency in Microsoft Excel / Google Sheets and CRM systems (e.g., HubSpot, Salesforce) - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Customer-focused mindset with strong problem-solving abilities - Ability to work independently and collaboratively within a team Benefits - Competitive compensation package - This role offers opportunities to expand your knowledge of the technology and sales industry while developing broader business operations expertise, with potential to grow into supporting additional teams, functions, and strategic initiatives across the organization - Opportunities for ongoing training and professional development - Supportive work environment with a focus on safety and innovation

Role Description We are seeking a skilled and experienced Senior Full Stack Developer to join our team. As a Senior Developer, you will be responsible for designing, developing, and maintaining high-quality E-Commerce webstores. The ideal candidate should have a strong background in web development, particularly with: - React JS - Type Script - GraphQL - Rest - Shopify - Remix This is an active opportunity and will support in US Eastern Timezone. Responsibilities: - Design, develop, and maintain E-Commerce webstores according to project requirements and best practices. - Collaborate with designers, product managers, and other stakeholders to understand project goals and translate them into technical requirements and solutions. - Lead the technical implementation of React JS, Type Script, Remix, ensuring code quality, performance, and scalability. - Mentor junior developers, provide code reviews, and share best practices to foster a collaborative and learning-oriented environment. - Stay updated on Shopify updates, new features, and best practices to continuously improve development processes and techniques. - Troubleshoot and debug issues, conduct root cause analysis, and implement effective solutions in a timely manner. - Participate in Agile development processes, including sprint planning, stand-up meetings, and retrospectives. - Contribute to architectural discussions and decisions, providing insights and recommendations based on expertise and experience. - Collaborate with third-party service providers and integration partners to implement and maintain integrations with external systems. - Continuously monitor application performance, identify areas for optimization, and implement enhancements to improve user experience and efficiency. Qualifications - Bachelor’s degree in computer science, Engineering, or related field. - Minimum of 5 years of professional experience in web development. - Must have experience in: - React JS - NextJS - TypeScript - GraphQL - HTML/CSS - Must have professional experience with modern e-commerce engines such as: - Shopify Plus (preferable) - Commercetools - Magento - VTEX - BigCommerce - SFCC - or similar - Knowledge about Shopify storefront environment. - Strong understanding of web technologies, including responsive design, browser compatibility, and performance optimization. - Experience with version control systems, such as Git. - Excellent problem-solving skills and attention to detail. - Ability to communicate effectively with technical and non-technical stakeholders. - Experience working in Agile development environments. - Strong leadership and mentoring skills, with a passion for knowledge sharing and team collaboration. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Benefits - Exciting opportunity to work on innovative projects. - Contribute to the growth of our e-commerce platform. - Collaborate with a talented team of professionals. Company Description Tidal Commerce is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. Tidal welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Tidal's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

Role Description We are seeking an experienced and hands-on Finance Manager to join our team and serve as the operational backbone of our finance function. Sitting between the CFO and our Junior Financial Analyst and Administrator, this role is central to the day-to-day running of our financial operations. The Finance Manager will provide strong technical finance leadership, ensure the integrity of our financial reporting, and mentor the Junior Financial Analyst and Administrator — all while keeping the CFO informed and supported with clear, accurate information. This is an ideal role for a seasoned finance professional who thrives in a collaborative environment, is comfortable being the most technically proficient finance person on the team, and takes pride in building reliable processes. This is an active role, with a preference for onsite work in Richmond Hill, ON, though remote candidates based in Canada may also be considered. Key Responsibilities - Financial Operations & Reporting - Own the month-end and year-end close process, ensuring timely and accurate financial statements. - Prepare and review management accounts, variance analyses, and financial reports for the CFO and senior leadership. - Maintain the integrity of the general ledger and chart of accounts within Sage Intacct. - Oversee accounts payable, accounts receivable, cash flow management, and bank reconciliations. - Manage payroll processing coordination and ensure compliance with payroll obligations. - Ensure compliance with all relevant tax filings, regulatory requirements, and statutory deadlines. - CFO Partnership - Act as a trusted right hand to the CFO, translating financial data into clear insights and recommendations. - Prepare materials and briefings that enable the CFO to make well-informed decisions. - Flag risks, discrepancies, or issues proactively, providing context and proposed solutions. - Support budgeting and forecasting cycles, working closely with the CFO on assumptions and outputs. - Junior Financial Analyst and Administrator Management - Directly manage, mentor, and develop the Junior Financial Analyst and Administrator, providing day-to-day guidance and quality review. - Set clear priorities, review work for accuracy, and ensure the Junior Financial Analyst and Administrator has the tools and knowledge to succeed. - Serve as the primary escalation point for the Junior Financial Analyst and Administrator on complex transactions or accounting questions. - Build and document standard operating procedures (SOPs) for key finance processes. - Systems & Process Improvement - Serve as the primary power user and administrator of Sage Intacct. - Identify and implement process improvements to increase efficiency and accuracy across the finance function. - Collaborate with Technology team to implement system enhancements on Sage Intacct, Salesforce, and other systems relevant to Finance workflows. - Ensure financial controls are in place and adhered to across the team. - Liaise with external accountants, auditors, and advisors as needed. Qualifications - 5+ years of progressive finance and accounting experience, with at least 2 years in a senior or managerial role. - CPA, CMA, or equivalent professional designation (or actively working toward completion). - Demonstrated experience with Sage Intacct (or similar ERP) — hands-on and confident in using it day-to-day. - Strong technical accounting knowledge. - Proven ability to manage and develop direct reports. - Exceptional attention to detail and commitment to accuracy. - Strong communication skills — able to translate financial complexity into plain language for non-finance stakeholders. Nice to Have - Experience working in a mid-sized business environment where you wore multiple hats. - Familiarity with setting up or optimizing Sage Intacct workflows, dimensions, or reporting. - Experience supporting a CFO or executive leadership team directly. - Background in Technology or Professional Services Industry. Benefits - Competitive compensation package. - Comprehensive benefits package including health, dental, and vision insurance. - Opportunities for ongoing training and professional development. - Supportive work environment with a focus on safety and innovation.

Role Description We are seeking a Senior Sage Intacct Developer to support the implementation, customization, and ongoing optimization of Sage Intacct within our organization. This role will play a key part in enabling finance processes and ensuring the platform is configured and enhanced to meet evolving business needs. The ideal candidate is a highly experienced, hands-on Sage professional who understands the platform deeply, can work independently, and is comfortable owning technical development, integrations, and customizations end-to-end. This is an active position. Key Responsibilities - Develop, customize, and optimize the Sage Intacct platform to support finance and operational processes. - Design, configure, and implement customizations, workflows, and enhancements within Sage Intacct. - Work closely with internal stakeholders to understand business requirements and translate them into scalable system solutions. - Support and advise on integrations between Sage Intacct and external platforms, including a planned integration with Salesforce. - Collaborate with technical teams and external vendors to ensure successful system connectivity and data flow. - Troubleshoot system issues, identify root causes, and implement long-term solutions. - Recommend best practices for system architecture, scalability, and process improvements within Sage Intacct. - Maintain technical documentation and support knowledge transfer as needed. Qualifications - 5+ years of experience working with Sage Intacct, with deep expertise in platform capabilities, architecture, and customization. - Strong hands-on experience implementing and supporting complex Sage Intacct customizations. - Proven ability to work independently and drive technical solutions with minimal oversight. - Experience integrating Sage Intacct with enterprise systems using APIs and middleware. - Strong experience with Sage Intacct APIs, XML, REST/SOAP web services, and system integrations. - Working knowledge of JavaScript and SQL for automation, reporting, troubleshooting, and data handling. - Strong understanding of finance/accounting workflows and how Sage Intacct supports business processes. - Experience troubleshooting and optimizing enterprise financial systems. Preferred Qualifications - Prior experience integrating Salesforce with Sage Intacct or working alongside Salesforce teams. - Experience with C#/.NET, Java, or similar technologies for enterprise integrations is preferred. - Experience integrating Sage Intacct with other enterprise systems (ERP, CRM, finance, or operational tools). - Experience working in consulting, implementation, or fast-paced growth environments. Benefits - Tidal Commerce is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. - The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. - Tidal welcomes and encourages applications from people with disabilities. - Accommodations are available on request for candidates taking part in all aspects of the selection process. - Please advise Human Resources if you require accommodation. - Further, it is Tidal's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

Role Description We are seeking an experienced PIM inRiver Team Lead to join our team. The ideal candidate will combine deep hands-on expertise in the inRiver PIM platform with strong leadership and ownership capabilities. This role will be responsible for leading the PIM implementation and support team, driving solution design, ensuring data governance, and collaborating with cross-functional stakeholders to deliver scalable and high-quality product information solutions. Key Responsibilities: - Technical & Platform Ownership - Lead the configuration, customization, and ongoing maintenance of the inRiver PIM platform. - Oversee the design and implementation of data models, product structures, workflows, and governance standards within inRiver. - Review and approve complex configurations, integrations, and data models to ensure best practices. - Ensure data accuracy, consistency, and completeness across all downstream channels. - Team Leadership & Delivery - Lead, mentor, and guide PIM developers and analysts, ensuring high-quality delivery. - Allocate work, review deliverables, and ensure timelines and quality standards are met. - Act as the primary technical escalation point for PIM-related issues. - Drive continuous improvement in team processes, documentation, and delivery practices. - Stakeholder Collaboration - Partner with business, marketing, eCommerce, and IT teams to gather requirements and define scalable PIM solutions. - Translate business requirements into technical designs and implementation plans. - Communicate clearly with stakeholders on scope, trade-offs, risks, and timelines. - Integration & Architecture - Lead integrations between inRiver and other systems such as ERP, DAM, and eCommerce platforms. - Oversee usage of inRiver APIs and ensure secure, scalable integration patterns. - Provide architectural guidance for PIM-related initiatives. - Governance, Support & Enablement - Establish and enforce PIM data governance, taxonomy, and attribute management standards. - Oversee user training, documentation, and best-practice adoption. - Monitor system performance, proactively identify issues, and drive resolution. - Stay current with inRiver platform updates and PIM industry trends. Qualifications - Bachelor's degree in Computer Science, Information Systems, or a related field. - 5 years of experience working with inRiver PIM platform. - Strong understanding of Product Information Management concepts and methodologies. - Proficiency in configuring and customizing inRiver PIM platform. - Experience with data modeling, taxonomies, and attribute management within inRiver. - Must have experience with inRiver APIs and integrations. - Excellent analytical and problem-solving skills. - Strong communication and collaboration skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. Preferred Qualifications - Certification in inRiver PIM. - Experience integrating inRiver with other systems such as ERP, DAM, and eCommerce platforms. - Knowledge of scripting languages such as JavaScript or Python. Company Description Tidal Commerce is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. Tidal welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Tidal's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

Role Description The Solution Architect will play a critical role in designing and delivering comprehensive e-commerce solutions for our clients. This role requires a deep understanding of e-commerce platforms, digital technologies, and architecture frameworks. The ideal candidate will have a proven track record of leading technical teams and delivering complex projects on time and within budget. Key Responsibilities: - End-to-End Solution Design and Architecture: - Design and implement scalable, secure, and high-performing e-commerce architectures using platforms like Shopify, Magento, Commercetools, VTEX, or similar. - Create architectural blueprints and technical specifications tailored to complex e-commerce ecosystems. - Architect and implement ERP and middleware integrations within complex enterprise environments. - Deliver solution architectures that align technology decisions with the client’s strategic objectives and deliver measurable impact on customer experience. - Project Leadership: - Own end-to-end technical execution for eCommerce initiatives, leading cross-functional teams of developers, engineers, and architects to deliver high-quality solutions. - Drive disciplined project execution managing milestones and ensuring delivery within scope, timeline and budget. - Act as the escalation point for technical decisions and guide teams in applying best practices in integration, scalability, and performance optimization. - Stakeholder Management: - Partner with clients to align eCommerce technology solutions with strategic business goals and long-term growth objectives. - Communicate complex architectural strategies clearly to both technical and business stakeholders, securing alignment and confidence at every stage. - Collaborate closely with internal leadership, product owners, and delivery teams to ensure cohesive execution and effective prioritization across technology initiatives. - Technology Leadership and Innovation: - Anticipate and leverage emerging eCommerce technologies and trends to strengthen solution design and delivery. - Advise clients and internal teams on platform strategy and innovation opportunities across ecosystems like Shopify, Commercetools, Magento 2, Fluent Commerce, Big Commerce and WooCommerce. - Implement eCommerce development best practices with a focus on security, performance, and scalability. - Conduct code and architecture reviews to ensure adherence to established coding standards and maintain technical excellence. Qualifications - Bachelor's or master's degree in computer science, Information Technology, or a related field. - Minimum of 7 years of experience in solution architecture, with a strong focus on e-commerce solutions. - Hands-on experience of at least 3 years with enterprise e-commerce complex structures. - Experience with Commercetools, Shopify, Magento, Salesforce, or similar engines; multi-faceted e-commerce understanding. - Successfully led the implementation of at least three B2B or B2C e-commerce solutions. - Strong front-end experience with frameworks like React.js, Next.js, Vue.js, or similar. - Proficiency with modern web technologies (e.g., JavaScript, HTML, CSS, RESTful APIs) relevant to e-commerce solutions. - Experience with cloud platforms (AWS, Azure, Google Cloud) and familiarity with integrating e-commerce platforms with ERP, PIM, and payment gateways. - Strong understanding of integrations across multiple modules, including payment, order management, middleware, and third-party services. - Excellent communication, problem-solving, and team leadership skills. - Ability to work effectively in a fast-paced, rapidly evolving e-commerce environment. Preferred Qualifications - Certification in relevant e-commerce platforms or cloud technologies. - Knowledge of DevOps practices and CI/CD pipelines. - Understanding of SEO, web analytics, and digital marketing principles. Benefits - Competitive salary, performance-based bonus, and benefits package. - Opportunity to work with a talented and passionate team. - Continuous learning and professional development opportunities. - Collaborative and innovative work environment. - Flexible work arrangements.

About Umbrella Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact. With expertise across digital commerce, IT infrastructure, market insights, finance, and AI, we deliver integrated, end-to-end solutions through a collaborative, outcome-driven approach. Integrated expertise driving business forward. About Tidal Commerce Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management. - Recognized as a Shopify Plus partner. - Expertise in headless and composable technologies. - Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets. - Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity. - Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology. About the Role We are looking for an experienced Order Management System (OMS) Developer to join our team and contribute to the development and implementation of high-quality commerce solutions. This is a hands-on development role where you will work with modern OMS platforms to build scalable, reliable, and efficient applications that support complex order orchestration and enterprise integrations. You will collaborate closely with cross-functional teams - including engineering, product, and business stakeholders to design and deliver solutions that enable seamless order lifecycle management. The ideal candidate is a strong problem-solver with deep experience in OMS workflows, integrations, and modern cloud-native development practices. Key Responsibilities - Develop, configure, and implement Order Management System (OMS) solutions, ensuring high performance, scalability, and reliability. - Design and build workflows for order orchestration, inventory visibility, fulfillment, and returns management. - Collaborate with product managers, business analysts, and senior engineers to translate functional requirements into technical solutions. - Integrate OMS platforms with enterprise systems such as ERP, eCommerce platforms, WMS, CRM, and payment systems using APIs and middleware. - Write clean, maintainable, and efficient code following best practices, design patterns, and coding standards. - Participate in code reviews and contribute to maintaining high standards for code quality and system performance. - Troubleshoot and resolve technical issues related to OMS functionality, integrations, and system performance. - Support deployments, enhancements, and continuous improvement initiatives across the order management ecosystem. - Stay current with OMS platform capabilities, integration patterns, and emerging commerce technologies. Qualifications - 6+ years of software development experience with Order Management Systems (OMS) - Hands-on experience with one or more OMS platforms such as Fluent Commerce, Manhattan, IBM Sterling, Salesforce OMS, or similar enterprise OMS solutions - Strong proficiency in Java, JavaScript (Node.js), RESTful APIs, and integration frameworks - Experience working in cloud environments (AWS, Azure, or GCP) - Familiarity with microservices architectures, containerization (Docker/Kubernetes), and CI/CD pipelines - Solid understanding of - Order lifecycle management, Inventory and fulfillment models and Returns & reverse logistics workflows - Experience integrating enterprise systems such as ERP, CRM, eCommerce, or WMS platforms. - Strong problem-solving, debugging, and analytical skills - Ability to work effectively in an agile, fast-paced environment with cross-functional teams. - Good written and verbal communication skills Tidal Commerce is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. Tidal welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Tidal's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

About Umbrella Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact. With expertise across digital commerce, IT infrastructure, market insights, finance, and AI, we deliver integrated, end-to-end solutions through a collaborative, outcome-driven approach. Integrated expertise driving business forward. About Tidal Commerce Inc. Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management. - Recognized as a Shopify Plus partner. - Expertise in headless and composable technologies. - Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets. - Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity. - Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology. About the role Tidal Commerce is seeking an AI Transformation Lead to own and mature our AI delivery capability across both internal operations and client-facing transformation programs. This is a senior, hands-on leadership role for someone who has real-world AI digital transformation experience in mid-market or enterprise environments—not just experimentation or PoCs, but production deployments that drive measurable business outcomes. This role sits at the intersection of delivery excellence, AI strategy, and commercial impact. You will help modernize how Tidal (and the Umbrella group of companies) delivers projects using AI-enabled approaches, while also partnering with Sales and Leadership to shape, scope, and deliver AI transformation engagements for our clients. This is a future opportunity role to build our talent pipeline. Key Objectives - Transform Tidal Commerce’s delivery model by embedding AI-driven practices, tooling, and workflows to improve efficiency, quality, and scalability - Act as a senior AI delivery leader on client engagements, ensuring AI initiatives move from strategy to production with clear value realization - Support pre-sales and sales efforts by shaping AI transformation offerings, solution approaches, and delivery plans for mid-market and enterprise clients Responsibilities Internal AI Delivery Transformation - Assess and evolve Tidal Commerce’s current delivery methodologies to incorporate AI-enabled workflows (e.g., AI-assisted development, testing, documentation, analytics, and delivery management) - Define and implement best practices for delivering AI-enabled and AI-first projects at scale - Identify opportunities to improve delivery efficiency, velocity, and quality using AI tools and automation - Partner with Engineering, Product, and Delivery leadership to pilot and operationalize new AI-driven delivery models - Establish repeatable playbooks, standards, and governance for AI delivery across teams - Mentor delivery leads, architects, and consultants on applying AI responsibly and effectively in project delivery Sales & Pre-Sales Enablement - Partner with Sales and Leadership to shape AI transformation offerings and value propositions - Participate in pre-sales activities including discovery sessions, solution design, estimates, and proposals - Help qualify AI opportunities by assessing client readiness, data maturity, and organizational fit - Contribute to thought leadership, case studies, and internal enablement materials related to AI delivery and transformation Client Delivery & AI Transformation Leadership - Lead or oversee AI transformation programs for mid-market and enterprise clients, from discovery through implementation and scaling - Translate business objectives into pragmatic AI use cases with clear ROI, feasibility, and delivery plans - Ensure AI solutions are production-ready, scalable, secure, and aligned with client operating models - Act as a trusted advisor to client stakeholders across business, technology, and leadership teams - Guide clients through change management considerations related to AI adoption, including process, skills, and governance Required Experience & Qualifications - 8+ years of experience in technology delivery, digital transformation, or consulting roles, with hands-on leadership in AI-driven initiatives - Demonstrated experience delivering AI or advanced data-driven solutions in production at mid-market or enterprise scale - Strong understanding of modern AI concepts and applications, including (but not limited to): - Machine learning and predictive analytics - Generative AI and LLM-based solutions - AI integration within digital platforms, workflows, and enterprise systems - Experience leading cross-functional delivery teams (engineering, data, product, design, change management) - Proven ability to translate ambiguous business problems into structured AI solutions with measurable outcomes - Strong client-facing skills, with experience engaging senior stakeholders and executives - Experience working in consulting or professional services environments is strongly preferred Nice to Have - Experience delivering AI initiatives within commerce, digital platforms, or enterprise SaaS ecosystems - Familiarity with modern cloud platforms and AI ecosystems (e.g., AWS, GCP, Azure) - Exposure to AI governance, risk management, and responsible AI practices - Experience supporting sales cycles, including solutioning and executive presentations What Success Looks Like - Sales teams are better equipped to scope, position, and sell AI transformation initiatives - Partnered with Sales to land and deliver AI transformation projects for new clients within the first year - Tidal Commerce delivery teams are measurably more efficient and scalable due to AI-enabled processes and tooling - AI engagements consistently move beyond experimentation into production with clear client value - Clients view Tidal Commerce as a credible, pragmatic AI transformation partner—not just an implementation vendor Why Join Tidal Commerce - Opportunity to shape and lead AI delivery at a growing, entrepreneurial consultancy - Direct influence on both internal transformation and high-impact client programs - Work with mid-market and enterprise clients on meaningful, real-world AI initiatives - Collaborative, low-ego culture with room to build, experiment, and lead Tidal Commerce is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. Tidal welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Tidal's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

About Umbrella Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact. With expertise across digital commerce, IT infrastructure, market insights, finance, and AI, we deliver integrated, end-to-end solutions through a collaborative, outcome-driven approach. Integrated expertise driving business forward. About Tidal Commerce Inc. Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management. - Recognized as a Shopify Plus partner. - Expertise in headless and composable technologies. - Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets. - Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity. - Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology. About the role We are looking for Associate Consultants to join our management consulting Co-op program. This role provides a unique opportunity to work closely with clients, explore their business challenges, and contribute to tailored solutions. As a co-op, you’ll collaborate directly with a consultant who will provide coaching and mentorship throughout your experience. We expect our co-ops to be proactive learners and to take on responsibilities similar to those of full-time Associate Consultants, gaining meaningful, hands-on exposure to real projects. This co-op can be structured for school credit, and candidates who excel and show strong potential may be considered for a full-time offer upon completion. This is a future opportunity role to build our talent pipeline. What you'll do - Drive end-to-end project delivery by overseeing all phases - from initial scoping and stakeholder alignment, through planning, execution, and QA, to successful deployment and post-launch support. - Monitor project progress, track deliverables, and prepare status updates for internal and client teams. - Develop process documentation and presentation materials to support client recommendations. - Support meetings and workshops with both technical and non-technical stakeholders, capturing key insights and follow-up actions. - Conduct research and detailed analysis to support client engagements, including market research, benchmarking, and operational analysis. - Liaise with clients and team members to ensure needs and expectations are clearly understood and addressed. - Provide insights and recommendations based on data analysis to support strategic decision-making. Qualifications - Pursuing or recently completed a master's degree (MBA, MSc in Management, Strategy, Economics, or related field) - Proven project management skills with client-facing experience, including coordinating cross-functional teams, managing timelines, and ensuring high-quality deliverables. - Familiarity with digital transformation, enterprise technology implementations, and IT strategy would be an added advantage. - Experience in the e-commerce industry and familiarity with platforms such as Shopify and Commercetools is preferred. - Strong analytical, problem-solving, and critical-thinking skills with the ability to structure and interpret data-driven insights. - High proficiency in PowerPoint and Excel; familiarity with tools such as Miro, Jira, or other collaboration/project management platforms is a plus. - Excellent communication and presentation skills, with the ability to distill complex concepts into clear, actionable recommendations. - Proven ability to work independently while contributing effectively in team settings. Benefits - Hands-on technology and strategy consulting exposure to real client projects across industries, from Fortune 500 companies to fast-growing startups. - 1:1 mentorship and coaching from experienced consultants to support your growth. - Opportunity to take on responsibilities similar to a full-time Associate Consultant. - Earn school credit as part of your co-op placement. - Strong performance may lead to a return offer for a full-time position. - Access to a collaborative, fast-paced environment at the forefront of Digital Transformation and E-Commerce. - Chance to build expertise with leading platforms and tools such as Shopify, Commercetools, Miro, and Jira. - Flexible work arrangements, with opportunities to balance remote and in-office collaboration. Tidal Commerce is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. Tidal welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Tidal's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.