• Support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 Conference room endpoint and infrastructure support, Escalation management, Vendor management and service roadmaps and standards. • Incident Resolution and Escalation Management • Communication and alignment with other teams internal and external to IT Services - VMS • Conflict resolution • Performance management – service / KPI • Knowledge transfer to the other team members • Knowledge of Telepresence

Role Description As an Engineering Program Lead within the Visual Experience (VX) organization, you will be responsible for end-to-end program ownership across mechanical, optical, and hardware engineering domains. Depending on business needs, this role may be assigned to support product-level programs, project-level initiatives, or a combination of both, ensuring alignment between product intent and program outcomes. This role consolidates engineering program ownership across multiple disciplines and focuses on alignment, accountability, and predictability rather than people management. You will lead through influence, working closely with Engineering Managers, SMEs, Product Management, and Program Management to ensure commitments are met across cost, quality, and schedule. What You Will Do - Operate as an individual contributor with no direct reports - Work cross-functionally with Mechanical, Optical, Hardware, Manufacturing, Quality, Supplier Engineering, Product Management, and Program Management teams across global locations - Own end-to-end engineering program responsibility across mechanical, optical, and hardware domains - Coordinate activities across engineering disciplines to ensure alignment between product intent and program objectives - Drive accountability to meet cost, quality, and schedule targets - Support product-level programs by cascading reuse, variant, and architectural decisions into projects - Support project-level initiatives by coordinating cross-functional teams, tracking risks, and driving mitigation plans - Serve as the primary engineering program interface between product engineering and Product Delivery Program Managers - Cascade product-level decisions into project execution and feed project learnings back into product teams - Participate in alignment forums with Product Management and leadership as needed Qualifications - Strong experience delivering complex, multi-disciplinary engineering efforts - Working knowledge of mechanical, optical, and hardware engineering domains - Proven ability to lead execution through influence without direct reporting authority - Experience supporting both product-oriented delivery environments and project-based execution models - Strong communication skills and business acumen - Ability to manage multiple priorities across global teams Bonus Points if You Have - BS or higher degree in Engineering (Mechanical, Optical, Electrical) - Experience with automotive display or visual experience systems - Experience working with global, cross-cultural engineering teams What Makes You Eligible - You are willing to travel, globally, as necessary - You have a valid driver’s license; You have a travel passport and upon request could obtain visa status for all the following regions: US, China, Mexico, Korea, Japan, Germany, India - Due to the nature of global infrastructure, you understand that flexibility in working hours is required. - Successfully complete a background investigation and drug screen as a condition of employment Benefits - Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location - Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) - Extensive training opportunities through our own HARMAN University - Competitive wellness benefits - Tuition reimbursement - “Be Brilliant” employee recognition and rewards program - An inclusive and diverse work environment that fosters and encourages professional and personal development

Role Description As part of the Global Customer Success Support team, the Support Engineer is responsible for handling all inbound cases raised by Vizrt customers across the globe. Using technical expertise and product knowledge, the Support Engineer works in partnership with Vizrt customers to ensure timely, high-quality resolutions. A Global Support Engineer will: - Accept all inbound customer contacts via phone, chat, email, or the Global Support Portal. - Prioritize case workload according to the Global Support priority process. - Troubleshoot issues, identify solutions, and work in partnership with customers to ensure timely resolution and customer satisfaction through effective communication. - Escalate cases to the appropriate departments when necessary (e.g., Professional Services). - Take ownership of individual performance to achieve KPI targets. - Adhere to the Global Support Quality Framework. - Ensure complete and effectively communicated handovers when appropriate. - Proactively manage upward communication with the Global Support leadership team, raising concerns and identifying areas for improvement while recommending appropriate solutions. - Proactively share knowledge and expertise with colleagues and management. - Attend regular meetings with fellow Global Support Engineers to review common issues and best practices, providing summaries and feedback to the Head of Support. - Mentor new team members and support their onboarding through the Vizrt Buddy Program. - Attend and contribute to regular support meetings with key accounts, confidently communicating case updates. - Act as an escalation point for Level I Support Engineers, coaching and mentoring team members where appropriate. - Confidently handle customer conflicts, de-escalate challenging situations, and ensure successful resolution. - Attend training sessions on new product offerings and deliver internal knowledge-sharing sessions to the Global Support team. - Cover the responsibilities of the Global Support Manager during periods of absence or travel, including coaching, developing, and performance-managing Global Support Engineers. - Confidently visit customer sites, review installed systems, identify variances, and provide recommendations for improvement. - Participate in Quarterly Business Reviews (QBRs) alongside Sales to provide updates on support performance and customer cases. - Take ownership of a personal development plan and actively pursue career growth within the Vizrt Group. Qualifications - College degree or equivalent work experience. - 3+ years of system administration experience working in a support role for a broadcast system integrator or software/hardware vendor. - Experience in a broadcast studio environment and with equipment such as automation applications, video servers, vision switchers, audio mixers, routers, robotic cameras, and NRCS systems. - Good understanding of news studio workflows and video technology. - Experience with Windows and network administration. - Strong investigation and troubleshooting skills. - Experience troubleshooting mission-critical software systems. - Experience providing second-line support to customers in a professional manner. - Written and spoken English proficiency. - Ability to work a flexible shift pattern, including travel, evenings, and weekends. - 3+ years of experience with Vizrt Graphics products (Viz Artist, Viz Engine, Pilot Edge, and/or Trio). Benefits - Health Insurance: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. - Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance. - Professional Development: Opportunities for ongoing training. Recruitment Process - Recruiter Screening - Team Interview - Case Interview - Final Interview

• Manage day-to-day vendor operations, including billing reconciliation, performance reporting, and system access provisioning/remediation • Coordinate meetings, monitor calls, and facilitate resolution of technology-related issues with appropriate teams • Support the implementation and oversight of risk and compliance initiatives, ensuring alignment with internal policies and regulatory requirements • Serve as a first line of defense by monitoring business controls and identifying risks or control gaps • Conduct business control self-assessments and support process governance and documentation efforts • Partner with Legal, Compliance, Internal Audit, and Risk teams to ensure proper adherence to frameworks and controls • Identify control failures, provide recommendations, and support remediation planning and execution • Assist with regulatory and litigation-related requests, ensuring proper documentation and response • Support process improvement initiatives and contribute to strengthening operational workflows • Analyze data and generate insights to improve reporting, vendor performance, and business decision-making • Collaborate with cross-functional stakeholders to support projects, programs, and ad-hoc initiatives • Create and present reports and materials to support leadership decision-making