thinkbridge

• Implement and support Customer Service Management (CSM). • Managing multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflicts. • Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards. • Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security. • Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches. • Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform. • Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript). • Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff. • Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

• Responsible for maintaining CMDB data accuracy and CI relationship integrity. • Managing multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflicts. • Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards. • Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security. • Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches. • Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform. • Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript). • Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff. • Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

• Design, deploy, and manage scalable, secure, and highly available AWS infrastructure. • Implement and manage Infrastructure as Code (IaC) using Terraform to provision resources efficiently. • Build, deploy, and maintain containerized applications using Docker. • Monitor and optimize system performance using DataDog, ensuring proactive issue resolution. • Collaborate with development teams to automate CI/CD pipelines using tools like Bitbucket. • Write and maintain Bash scripts to automate system-level processes. • Ensure the security, compliance, and high availability of infrastructure. • Troubleshoot and resolve system and application-level issues promptly. • Document processes, configurations, and workflows for operational transparency.

• Design, build, and maintain ETL/ELT pipelines using ADF and Microsoft Fabric. • Develop and optimize SQL queries, procedures, and functions. • Perform database administration tasks—user management, backups, indexing, and performance tuning. • Ensure data quality, reliability, and consistency across multiple systems. • Collaborate with cross-functional teams to deliver robust and scalable data solutions. • Monitor and troubleshoot ETL pipelines and database performance. • Utilize Azure cloud services for scalable data storage and processing. • Document processes, workflows, and best practices.

• Handle payment reconciliation reporting, coordinating with multiple banks and ensuring timely daily bank reports are delivered accurately. • Work with Amazon Web Services Data Migration Service and Fivetran, focusing on monitoring, maintenance, and troubleshooting existing pipelines rather than developing new code. • Interact with different departments and understand what data means for the business. • Proactively anticipate, monitor, and resolve issues in advance. • Year-end reporting for the Finance team. • A/B testing for the product occasionally.

• Work with Sales partner to process large B2B lead lists sourced from industry events and other channels (1,000+ leads per batch). • Clean and validate raw lead lists by removing low-fit companies. • Segment cleaned leads into focused cohorts by industry, use cases, or business challenges. • Develop segment-specific messaging and intro campaigns. • Run structured outbound campaigns using tools such as HubSpot, Lemlist, LinkedIn, WhatsApp, or phone. • Track engagement signals to narrow the funnel from cold leads to warm, qualified prospects. • Hand over warm, problem-fit, and responsive prospects to Sales partner for closing. • Build and improve repeatable lead processing workflows.

• Maintain and manage the website end to end, including updates, page hygiene, accuracy, and consistency. • Own website content structure, navigation, and CMS management. • Perform SEO optimization, content audits, and ongoing improvements. • Collaborate with marketing, design, and leadership teams for website updates and campaigns. • Handle to end to end website content along with editing, updating, and optimizing existing content.

• Design and develop interactive dashboards, reports, and visualizations using Power BI to drive business insights. • Write complex SQL queries, stored procedures, and functions to extract, transform, and load (ETL) data from various sources. • Optimize and maintain SQL databases, ensuring data integrity and performance. • Develop data models and implement DAX calculations in Power BI for advanced analytics. • Integrate Power BI with various data sources, including databases, cloud storage, and APIs. • Implement data governance, security, and role-based access control in Power BI reports. • Work closely with business stakeholders to gather requirements and translate them into actionable BI solutions. • Troubleshoot performance issues related to Power BI dashboards and SQL queries.

• Participate in requirements analysis • Write clean, scalable code using TypeScript programming languages • Test and deploy applications and systems • Revise, update, refactor and debug code • Improve existing software • Develop documentation throughout the software development life cycle (SDLC)