thinkbridge

• Own the complete Reporting function. • Lead the Data & Reporting team with end-to-end ownership. • Review technical solutions before delivery. • Guide team members and establish coding and reporting standards. • Prioritize work based on business impact. • Develop a strong understanding of business workflows and data across multiple modules. • Understand how data flows between different systems. • Identify downstream reporting impacts whenever application changes occur. • Work closely with Engineering Leads, QA, Product and Business teams. • Independently interact with Client Account Managers and business stakeholders to gather reporting requirements. • Provide timely updates, communicate risks and manage stakeholder expectations. • Analyze incoming requests and perform effort estimation.

Role Description This is a remote position. We are looking for a Solution Engineer with strong experience in AI-powered development tools, cloud platforms (Azure, AWS, GCP), and microservices-based enterprise applications. The ideal candidate should be able to quickly understand business requirements, build prototypes and practical solutions, and bridge the gap between business and engineering teams. They should be outcome-driven, skilled in modern development practices, and capable of delivering production-ready solutions efficiently. What You'll Do - Work directly with business stakeholders and non-technical executives to understand business problems and desired outcomes. - Convert ambiguous business requirements into clear technical requirements and solution designs. - Ask the right questions to uncover workflows, constraints, integrations, and success criteria without relying on deeply technical discussions. - Rapidly build working prototypes and business applications using modern development tools, low-code/no-code platforms, and AI-assisted ("vibe coding") approaches. - Evaluate and recommend the right mix of SaaS products, custom development, and integrations to achieve business outcomes quickly. - Deliver functional solutions with a strong focus on speed-to-outcome and business value. - Identify gaps between a rapidly developed ("vibe coded") application and a production-grade system. - Clearly articulate production-readiness requirements—including scalability, security, reliability, maintainability, testing, and monitoring—to Full Stack Engineering teams. - Collaborate with engineers to transition prototypes into production-ready solutions. - Drive projects forward despite ambiguity, changing requirements, or technical obstacles. - Demonstrate ownership and resourcefulness without getting blocked by minor technical challenges. Qualifications - Overall looking for 10+ years of experience. - Must have minimum 4+ years of experience in Solution Engineering, Software Engineering, Technical Consulting, Product Engineering, or a related role. - Hands-on experience leveraging AI-powered software engineering tools (e.g., Claude Code, Cursor, GitHub Copilot, OpenAI, or similar), combined with modern CI/CD pipelines, automated testing frameworks, and agentic AI-driven quality assurance practices. - Proven track record designing, building, and scaling complex cloud-native enterprise applications in distributed, microservices-based architectures. - Deep expertise across major cloud platforms, including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP), with the ability to architect and deploy solutions in multi-cloud environments. - Strong problem-solving skills and the ability to independently find paths to solutions. - Proven ability to gather requirements from non-technical stakeholders and translate them into technical designs. - Ability to quickly evaluate technical trade-offs and make practical solution recommendations. - Strong understanding of software architecture fundamentals and production system requirements. - Experience identifying why prototype or vibe-coded applications fail in production and understanding how to address those gaps. - Excellent verbal and written communication skills, with the ability to communicate effectively with both business and technical audiences. - Strong execution mindset with a demonstrated ability to maintain momentum and deliver outcomes under uncertainty. Benefits - Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning. - Cutting-Edge Projects: Work on exciting projects with the latest technologies. - Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. - Remote-First Culture: At think bridge, we all work from wherever we choose but come together during set hours to collaborate. - Leave & Time-off: All leaves taken are paid leaves, intended for planned vacations, personal commitments, or any other needs requiring prior approval. - Day 1 coverage with fully paid Medical (employee + dependents), 75% paid Vision (employee only), and a fully funded HSA. - Reimbursement for approved certifications and short courses that support your role. - Embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.

• Define and govern the overall ServiceNow platform architecture and roadmap. • Lead solution design workshops and translate business requirements into scalable ServiceNow solutions. • Architect and implement ITSM and CSM solutions following ServiceNow best practices. • Design multi-tenant ServiceNow environments using Domain Separation. • Define CMDB strategy, Discovery architecture, and service mapping approach. • Review and approve technical designs, customizations, integrations, and data migration strategies. • Establish platform governance, security, performance, and upgrade strategies. • Mentor developers, administrators, and business analysts. • Collaborate with enterprise architects, infrastructure teams, and business stakeholders.

• Implement and support Customer Service Management (CSM). • Managing multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflicts. • Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards. • Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security. • Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches. • Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform. • Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript). • Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff. • Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

• Responsible for maintaining CMDB data accuracy and CI relationship integrity. • Managing multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflicts. • Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards. • Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security. • Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches. • Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform. • Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript). • Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff. • Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

• Design, deploy, and manage scalable, secure, and highly available AWS infrastructure. • Implement and manage Infrastructure as Code (IaC) using Terraform to provision resources efficiently. • Build, deploy, and maintain containerized applications using Docker. • Monitor and optimize system performance using DataDog, ensuring proactive issue resolution. • Collaborate with development teams to automate CI/CD pipelines using tools like Bitbucket. • Write and maintain Bash scripts to automate system-level processes. • Ensure the security, compliance, and high availability of infrastructure. • Troubleshoot and resolve system and application-level issues promptly. • Document processes, configurations, and workflows for operational transparency.

• Design, build, and maintain ETL/ELT pipelines using ADF and Microsoft Fabric. • Develop and optimize SQL queries, procedures, and functions. • Perform database administration tasks—user management, backups, indexing, and performance tuning. • Ensure data quality, reliability, and consistency across multiple systems. • Collaborate with cross-functional teams to deliver robust and scalable data solutions. • Monitor and troubleshoot ETL pipelines and database performance. • Utilize Azure cloud services for scalable data storage and processing. • Document processes, workflows, and best practices.

• Handle payment reconciliation reporting, coordinating with multiple banks and ensuring timely daily bank reports are delivered accurately. • Work with Amazon Web Services Data Migration Service and Fivetran, focusing on monitoring, maintenance, and troubleshooting existing pipelines rather than developing new code. • Interact with different departments and understand what data means for the business. • Proactively anticipate, monitor, and resolve issues in advance. • Year-end reporting for the Finance team. • A/B testing for the product occasionally.

• Work with Sales partner to process large B2B lead lists sourced from industry events and other channels (1,000+ leads per batch). • Clean and validate raw lead lists by removing low-fit companies. • Segment cleaned leads into focused cohorts by industry, use cases, or business challenges. • Develop segment-specific messaging and intro campaigns. • Run structured outbound campaigns using tools such as HubSpot, Lemlist, LinkedIn, WhatsApp, or phone. • Track engagement signals to narrow the funnel from cold leads to warm, qualified prospects. • Hand over warm, problem-fit, and responsive prospects to Sales partner for closing. • Build and improve repeatable lead processing workflows.

• Maintain and manage the website end to end, including updates, page hygiene, accuracy, and consistency. • Own website content structure, navigation, and CMS management. • Perform SEO optimization, content audits, and ongoing improvements. • Collaborate with marketing, design, and leadership teams for website updates and campaigns. • Handle to end to end website content along with editing, updating, and optimizing existing content.