Teachstone

• The Chief People Officer leads Teachstone’s people strategy, organizational design, and leadership systems to enable execution of the company’s strategic priorities. • Working closely with the CEO and executive leadership team, the CPO serves as a strategic advisor on organizational design, leadership effectiveness, and talent strategy. • The CPO partners closely with the CEO on leadership and talent strategy and with the COO on translating strategy into scalable operating systems. • This leader will help the organization operate with greater clarity, accountability, and consistency, enabling leaders to build strong teams and deliver meaningful results. • The CPO oversees the People Strategy Team, ensuring practices support a fair, transparent, and high performing workplace.

• Observer support and communication • Develop protocols for observers • Work closely with subcontracted CLASS observers assigned to specific observation projects • Onboard subcontracted CLASS observers to specific projects • Provide CLASS reliability and calibration support to project specific CLASS observers • Understand and enforce project protocols to ensure the observers are meeting client expectations • Facilitate weekly observer meetings • Review and audit of observations submitted into the data system by observers to ensure scoresheets are complete with evidence and according to protocol • Review and approve observer invoices • Identify recruitment needs and work closely with Observation Services Manager to ensure internal and external selection of qualified candidates and training • Provide scheduling support as necessary for assigned enterprise, video, or other live observation projects • Coordinate the scheduling and rescheduling of classroom observations by remote field staff through the use of email communication tools, survey software and Google office software, as needed to support logistics and staffing • Assist Project Teams with day-of site communications • Communicate directly with clients and school staff when scheduling changes occur, as needed by project • Manage multiple Salesforce case queues and related communications, email queues, phone calls, and morning support • Work closely with project team and client sites to ensure scheduling communication is accurate • Maintain clear records of all scheduling changes • Develop and support strong working relationships with remote field staff and clients • Review and analyze observation, observer, and client feedback data as needed to drive continuous improvement of observations and services • Work closely with the other team members to ensure Teachstone internal protocols are being met • Develop and support strong working relationships with clients and other project managers • Support the project team in tracking the details of all observations • Document efficiencies for management of observation services projects • Support with CLASS feedback audits as needed • Other duties as assigned

• Design, document, and manage the end-to-end product and feature Launch/Go-to-Market (GTM) process across all cross-functional teams (Product, Marketing, Sales, Engineering, etc.). • Own and continuously improve the product launch playbook, including readiness checklists, launch calendars, communication plans, and stakeholder alignment documentation. • Facilitate GTM execution, working closely with Marketing and Sales Enablement to ensure internal teams are launch-ready and messaging is clear, consistent, and timely. • Lay the groundwork for a scalable VoC program by leading the creation and coordination of cross-functional efforts to gather, centralize, and leverage AI-driven tools for automated synthesis and advanced analysis of customer insights from various inputs (e.g., support tickets, client feedback, NPS, user discovery, sales calls). • Develop feedback loops and documentation to ensure customers and internal teams know how their input is collected and impacts the product roadmap. • Collaborate with Product Management to ensure VoC data meaningfully influences prioritization and roadmap decisions. • Identify and remove friction points across the product development lifecycle by implementing process enhancements that enable faster decision-making, better collaboration, and more consistent outcomes. • Document and evolve core product operating cadences and processes (e.g., roadmapping cycles, launch reviews, post-launch retros). • Build and manage tools, templates, and workflows that help the Product team work more efficiently and consistently. • Execute and coordinate high-priority, cross-functional special initiatives as directed by Product leadership. • Provide secondary support for the Product team's tech stack (e.g., Jira, Confluence, analytics tools) to ensure continuity and system health for the team.

• Own day-to-day administration of key business systems, with a strong focus on Airtable • Build, maintain, and optimize Airtable bases, including: • Table structures, relationships, and views • Automations and workflows • Data validation and field configurations • Configure and maintain other business systems (e.g., contract management, document management, etc.) • Manage user access, permissions, and basic system configurations • Troubleshoot system issues and resolve them directly where possible • Ensure systems are clean, organized, scalable, and well-documented • Translate business needs into working system configurations and solutions • Implement workflow improvements directly within systems • Identify inefficiencies and address them through automation, configuration, or process changes • Standardize data structures, naming conventions, and input practices across systems • Support integrations and data flow between systems where needed • Maintain data quality by enforcing structured inputs and consistent system design • Serve as a primary point of contact for system-related questions and troubleshooting • Provide responsive, practical support to users across teams • Create and maintain lightweight documentation, how-to guides, and training materials • Help drive system adoption through hands-on support and guidance • Support the management of software renewals, including tracking renewal dates, license counts, usage, and contract terms. • Partner with Finance, IT, and system owners to support renewal planning, usage reviews, and vendor communications. • Help ensure systems are appropriately licensed, cost-effective, and aligned with business needs. • Maintain accurate records of system ownership, contracts, and renewal timelines. • Provide backup support for tier-one and tier-two IT needs, including: • User access and account issues • Basic hardware and software troubleshooting • Onboarding and offboarding system setup • Escalate complex issues to IT specialists or vendors as needed • Support IT documentation, workflows, and service request processes • Help ensure continuity of support across systems and tools • Identify opportunities to improve system performance, usability, and adoption • Contribute to standardization of system structures and processes • Support cross-functional initiatives that span systems, data, and operational workflows • Reduce manual work through automation and improved system design

• Provide leadership, coaching, and performance oversight to Service Delivery Managers, CLASS Specialists, contractors, and the Affiliate training community to ensure high-quality, consistent service delivery. • Lead the design and continuous improvement of systems, processes, and workflows to support efficient, scalable operations and strong client outcomes. • Utilize data workflows, training evaluations, and key performance metrics (e.g., utilization, quality, client satisfaction, profitability) to monitor performance, identify trends, and drive continuous improvement. • Partner cross-functionally with Product, Growth, Operations, and other teams to ensure alignment, effective communication, and successful execution of multi-service client contracts. • Support and scale the Affiliate model through strong cross-functional collaboration, ensuring clear processes, quality standards, and consistency across Affiliate-led delivery. • Manage service delivery operations, including staffing, resource allocation, onboarding, and professional development, to align team capacity with demand and maintain high performance. • Contribute to budget planning and monitor operational performance to support sustainable and efficient service delivery. • Maintain deep knowledge of Teachstone products and services and deliver services as needed to support business needs and team alignment. • Foster a culture of accountability, continuous improvement, and alignment with Teachstone’s mission and values.

• Client Success Strategy: Develop and execute strategies to increase client adoption, retention, and satisfaction, ensuring clients achieve their desired outcomes using Teachstone solutions. • Strategic Partnership: Act as a trusted advisor by understanding client goals, collaborating on strategies to meet those goals, and maintaining strong, ongoing relationships. • Advocate and Feedback Loop: Serve as the internal advocate for clients by gathering feedback and collaborating with internal teams to enhance Teachstone offerings and address client needs. • Onboarding and Implementation: Support onboarding and implementation processes to ensure a seamless and positive experience for new and existing clients. • Contract Logistics: Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed efficiently. • Client Health Management: Monitor client health metrics, identify potential risks, and proactively develop solutions to support long-term client success. • Proactive Communication: Engage in regular, proactive communication with clients to ensure they receive maximum value from Teachstone solutions and maintain a strong, positive relationship. • Reporting and Optimization: Create and present detailed client reports, showcasing successes and providing actionable recommendations for further optimization of services. • Product Expertise: Maintain an in-depth understanding of Teachstone’s product and service solutions to effectively support clients and address their needs. • Team Collaboration: Work closely with colleagues across teams to drive overall team success and foster a culture of collaboration.

• Define and execute the product strategy for AI-powered insights that improve classroom interactions. • Lead the development and evolution of AI-powered insight capabilities. • Identify where AI can generate meaningful, responsible supports for educators. • Integrate AI-driven insights into Teachstone’s broader platform experience. • Balance rapid experimentation with delivering reliable, research-aligned capabilities. • Partner with go-to-market teams to ensure capabilities are effectively introduced and deliver measurable value. • Define rollout strategy, packaging, and alignment with existing offerings. • Partner with engineering to deliver AI-enabled systems that interpret classroom interaction signals. • Collaborate with research and engineering leadership to ensure models are accurate, explainable, and grounded in research. • Define requirements for insight generation, feedback loops, and continuous improvement. • Ensure systems evolve through real-world usage and educator feedback. • Design workflows that ensure insights are accurate, trustworthy, and actionable. • Make pragmatic tradeoffs based on system constraints, timelines, and available resources. • Lead the development of experiences that turn complex interaction data into clear, actionable insights. • Design visualizations that help educators and administrators understand classroom dynamics. • Ensure outputs are intuitive and usable for non-technical users. • Partner with design and research to simplify complex signals into meaningful supports. • Ensure AI capabilities involving classroom data meet high standards for privacy, security, and ethical use. • Define appropriate safeguards for data capture, storage, and analysis in partnership with legal, engineering, and research. • Ensure insights are transparent and understandable to educators. • Champion responsible AI practices in educational environments. • Conduct discovery with teachers, coaches, and administrators to understand how insights influence practice. • Partner with research teams to align product decisions with evidence on educator development. • Translate learning science and behavioral insights into product direction. • Synthesize input across stakeholders to define clear, actionable priorities. • Define success metrics for AI insight products. • Measure impact through engagement, insight usefulness, and educator outcomes. • Use analytics and feedback to continuously refine accuracy, clarity, and value. • Partner with sales, customer success, and marketing to bring new capabilities to market effectively. • Ensure new functionality is understood, adopted, and delivering value in real-world use. • Incorporate feedback from early releases to refine positioning and usability. • Balance innovation with the needs of existing customers and workflows.

• Design and implement end-to-end product capabilities, from user-facing workflows to supporting backend systems. • Own substantial features or system areas from initial design through production. • Contribute to technical design discussions and help refine implementation approaches. • Raise risks, edge cases, and tradeoffs early. • Write high-quality, well-tested code and actively participate in code reviews. • Improve reliability, performance, and maintainability of the systems you touch. • Monitor system health and help diagnose and resolve production issues. • Collaborate with other teams when integrations or shared systems are involved. • Participate in root cause analysis and strengthen systems to prevent recurring issues.

Company Overview: Do you enjoy making a difference in a child's life, transforming education, and evolving learning? Come join Teachstone, the interaction company! Teachstone® was founded in 2008 to deliver the Classroom Assessment Scoring System® (CLASS®) nationwide and around the globe. Developed through years of research, the CLASS observation tool measures the interactions between teachers and children, which have been shown to drive learning and lifelong achievement. Teachstone helps organizations conduct classroom observations and provides professional development so that teachers improve, and children learn more. Our online subscription service, myTeachstone, simplifies CLASS implementation by combining observation data with a robust library of CLASS resources and professional development. At Teachstone, everything we do is about improving the ways teachers interact with their students. We train coaches and observers, build and deliver online support programs, design professional development – all of it grounded in one proven fact: the interactions teachers have with students have a lasting impact on their academic and developmental success. By helping educators describe, measure and improve their interactions and relationships with students, Teachstone is transforming education nationwide, one interaction at a time. Role Overview: We’re hiring a Senior Software Engineer to join a product team focused on evolving and scaling Teachstone’s observation services. You will build end-to-end product capabilities, from user-facing workflows to the systems that support them. You are comfortable working across the stack and can independently own substantial areas of functionality. You contribute to system design, raise risks and edge cases early, and deliver solutions that are reliable, maintainable, and production-ready. You partner closely with the Lead Engineer, Product, and Design to translate product direction into cohesive, well-executed technical work. You are accountable for the quality of what you ship and for strengthening the codebase over time. What You’ll Do - Design and implement end-to-end product capabilities, from user-facing workflows to supporting backend systems. - Own substantial features or system areas from initial design through production. - Contribute to technical design discussions and help refine implementation approaches. - Raise risks, edge cases, and tradeoffs early. - Write high-quality, well-tested code and actively participate in code reviews. - Improve reliability, performance, and maintainability of the systems you touch. - Monitor system health and help diagnose and resolve production issues. - Collaborate with other teams when integrations or shared systems are involved. - Participate in root cause analysis and strengthen systems to prevent recurring issues. What We’re Looking For - 5–8+ years of professional software engineering experience. - Strong full-stack capability and experience building end-to-end product features. - Experience designing and delivering production systems used by real customers. - Solid system design fundamentals and the ability to translate product requirements into clean technical solutions. - Experience working effectively within an existing codebase and improving it over time. - Comfort operating in a small team with high ownership and shared responsibility. - Experience working in cloud-hosted environments (e.g., AWS) with CI/CD and automated testing. - Experience with workflow automation or AI-enabled features. - Clear communicator who can explain technical decisions and collaborate effectively across disciplines. Nice to Have - Experience with Ruby on Rails. - Experience building workflow-heavy or data-intensive applications. - Experience working in SaaS or revenue-generating environments. - Experience mentoring junior engineers or leading small technical efforts. What We Offer: Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay. Salary Range: $124,500 - $134,500, determined by your experience and skills. Comprehensive Benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status. Ready to Make a Difference? At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives! At Teachstone, we encourage all individuals to apply and bring their unique perspectives to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We value the different experiences and ideas our team members bring and believe they are essential to solving complex challenges and driving our mission forward.

Role Description We’re hiring a Senior Software Engineer to join a product team focused on evolving and scaling Teachstone’s observation services. You will build end-to-end product capabilities, from user-facing workflows to the systems that support them. You are comfortable working across the stack and can independently own substantial areas of functionality. You contribute to system design, raise risks and edge cases early, and deliver solutions that are reliable, maintainable, and production-ready. You partner closely with the Lead Engineer, Product, and Design to translate product direction into cohesive, well-executed technical work. You are accountable for the quality of what you ship and for strengthening the codebase over time. What You’ll Do - Design and implement end-to-end product capabilities, from user-facing workflows to supporting backend systems. - Own substantial features or system areas from initial design through production. - Contribute to technical design discussions and help refine implementation approaches. - Raise risks, edge cases, and tradeoffs early. - Write high-quality, well-tested code and actively participate in code reviews. - Improve reliability, performance, and maintainability of the systems you touch. - Monitor system health and help diagnose and resolve production issues. - Collaborate with other teams when integrations or shared systems are involved. - Participate in root cause analysis and strengthen systems to prevent recurring issues. Qualifications - 5–8+ years of professional software engineering experience. - Strong full-stack capability and experience building end-to-end product features. - Experience designing and delivering production systems used by real customers. - Solid system design fundamentals and the ability to translate product requirements into clean technical solutions. - Experience working effectively within an existing codebase and improving it over time. - Comfort operating in a small team with high ownership and shared responsibility. - Experience working in cloud-hosted environments (e.g., AWS) with CI/CD and automated testing. - Experience with workflow automation or AI-enabled features. - Clear communicator who can explain technical decisions and collaborate effectively across disciplines. Nice to Have - Experience with Ruby on Rails. - Experience building workflow-heavy or data-intensive applications. - Experience working in SaaS or revenue-generating environments. - Experience mentoring junior engineers or leading small technical efforts. Benefits - Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay. - Salary Range: $124,500 - $134,500, determined by your experience and skills. - Comprehensive Benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status. Ready to Make a Difference? At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives! At Teachstone, we encourage all individuals to apply and bring their unique perspectives to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We value the different experiences and ideas our team members bring and believe they are essential to solving complex challenges and driving our mission forward.