• Empowering strategic decision making by utilizing business analysis to inform recommendations, and work cross-functionally to drive execution • Leading operational reporting, analytics, and business insights for relevant business groups (Product, Engineering, Sales, Marketing, Finance, etc.) • Collaborating with Product Managers to manage to key performance indicators • Understanding factors and areas of opportunity to drive the business towards better and proactive decision making • Optimizing processes to support decision making at scale • Contributing to the future of our Product Operations function through development of business cases and ROI analysis

• Conduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels perform • Own user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insight • Drive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficiently • Lead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectory • Partner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trust • Contribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMs • Help translate ambiguous customer problems into clear hypotheses, requirements, and roadmap priorities • Coordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight execution

Role Description In this role, you will lead a unified product strategy across the organization, aligning cross-team efforts and driving clear, actionable roadmaps. You’ll mentor and develop a high-performing product team while partnering closely with developers and engineers as your primary customers. Operating at the intersection of infrastructure and operations, you’ll use your technical fluency and leadership to influence partners, build strong cross-functional relationships, and create clarity and momentum in a complex environment. What You Will Do - Lead strategy and execution across a portfolio of products, aligning with customer needs and business goals - Connect initiatives across teams into a cohesive strategy with clear priorities and roadmaps - Partner with cross-functional and executive leaders to shape product direction and deliver outcomes at scale - Establish and evolve product management best practices across teams - Manage, coach, and support product managers to drive strong, shared outcomes - Leverage customer insights and performance data to inform prioritization and continuous improvement - Bring domain expertise in infrastructure and operations to guide product decisions - Collaborate closely with developers and engineers, bridging business, platform, and technical needs - Build strong relationships and influence across teams to drive alignment and execution in a fast-paced environment Qualifications - High school diploma (required), plus a Bachelor's degree in a related field - 12–15 years of cumulative, relevant experience in product management, infrastructure, and/or engineering environments - Deep expertise in AWS and strong knowledge of the engineering and infrastructure landscape - Experienced in building structure and processes in evolving environments - Skilled at creating and refining user stories, with a clear understanding of what drives organizational value - Proven people leader with experience directly managing a team - Straightforward and transparent communicator who provides clear, direct feedback - Self-aware—confident in areas of expertise and comfortable asking questions when needed - Detail-oriented with a strong focus on quality and execution - Data-driven decision maker who uses insights to guide priorities and outcomes - Some minimal annual travel required (for people manager roles only) Requirements - All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. - Symetra covers all travel and accommodation expenses. Benefits - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching Company Description Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

• Align: work closely with product leadership, Product Managers, and cross-functional business partners to ensure product work is clearly understood, decisions are communicated effectively, and teams are aligned on priorities, dependencies, and readiness. • Enable: Provide the means for product teams to complete routine and strategic tasks themselves, as efficiently as possible, by administering key processes, maintaining tools and workflows, and bringing structure to how work is prepared, reviewed, and tracked. • Improve: Work continuously and iteratively to improve how teams work by identifying bottlenecks, reducing time spent on non-core product activities, and strengthening the systems, governance, and operating rhythms that support high-quality product work. • Product Operating Model and Product Development Life Cycle (PDLC) Support: Support and improve the flow of work from intake through discovery, assessment, planning, and delivery by ensuring requests are complete, handoffs are clear, and the right information is available at the right time. • Intake and Initiative Readiness: Oversee the intake process and serve as a first line of review for incoming requests. Work with stakeholders to gather the required inputs, improve intake quality, and ensure work is ready for Product review and decision-making. • Operating Rhythm and Meeting Support: Prepare, coordinate, and facilitate recurring forums such as Weekly Business Reviews, roadmap reviews, stakeholder meetings, and leadership sessions. Ensure materials are clear, decisions are captured, and follow-up actions are tracked to completion. • Tools and Workflow Optimization: Maintain and improve the product management tech stack, including workflow hygiene, documentation practices, and reporting accuracy, to increase transparency and usability across Product and cross-functional teams. • Governance and Process Support: Support and improve key operating processes including compliance reviews, cross-functional readiness, and other recurring governance needs that help the business interact effectively with Product. • Cross-functional Project and Program Leadership: Lead or coordinate select cross-functional initiatives in partnership with Product Managers and leaders, driving alignment on scope, timelines, dependencies, risks, and execution across teams. • Data-informed Decision-making: Use data, reporting, and operational insights to identify trends, inform process improvements, and help the Product organization continuously improve how it plans and executes work. • Iterative Improvement: Ensure product operating processes, frameworks, and methodologies remain practical, valuable, and fit for purpose. Roll out improvements thoughtfully, with a strong change management mindset and a bias toward progress over perfection. • Cross-functional Collaboration: Foster open communication and facilitate alignment between Product, Engineering, Design, Compliance, Operations, Marketing, and other stakeholders, ensuring teams are working effectively toward common goals. • Team development: Work closely with the CPO and Product leadership to support onboarding, training, documentation, and repeatable ways of working that help members of the Product Organization perform at a high level within our product model.