Every student deserves life-changing teachers
Professional Services Manager
Location
United States
Posted
2 days ago
Salary
$86K - $95K / year
Seniority
Senior
Job Description
Professional Services Manager
Teachstone
• Provide ongoing support and supervision to CLASS Specialists • Observe and evaluate CLASS Specialists to ensure high-quality delivery of Teachstone services • Develop and implement cross-training plan • Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven team • Coordinate with Marketing/Impact/Revenue/Product/Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs • Provide vision, leadership, and direction to CLASS Specialists to ensure Teachstone standards are supported and achieved • Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives. • Use data and training evaluations to drive a continuous improvement of Teachstone services • Maintain and build an in-depth knowledge of Teachstone’s line of products and services • Achieve and maintain reliability for all CLASS age levels assigned • Support onboarding processes and procedures of CLASS Specialists and contractors • Coordinate and guide service delivery for multi-layer contract implementation for enterprise clients • Coordinate with CLASS Specialists to create and support non-standard training and coaching services • Plan and collaborate with revenue team members to support the utilization of multi-layered client contracts • Work closely with other Professional Services Managers, and other department managers as needed to support service delivery • Deliver Teachstone training programs and services, as needed • Embrace and demonstrate Teachstone’s Mission and Values both internal and external with clients • Other duties as needed to support Teachstone as the organization matures
Job Requirements
- Master’s degree in Early Childhood Education or related field—or equivalent experience and 3-5 years of experience in a service delivery leadership role
- Demonstrated proficiency using the CLASS measure to observe and code classrooms and leading CLASS training programs
- Prior experience in delivering, leading, and evaluating training, data quality, and/or professional development programs
- Exemplary organization, written, and interpersonal communication skills
- Exceptional customer service and public relations skills
- Adept use of technology, including Microsoft Office Suite applications, Google applications, and use of video and multimedia presentation tools
- Experience and comfort working in a high-growth organization and development of policies and procedures that assure success in a rapidly changing environment
- Willingness to travel 1-2 trips per month or as needed.
Benefits
- Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
- Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.
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