TDS

Role Description Imagine owning the strategy, results, and culture of a high‑impact direct sales organization. As the Director of Residential Direct Sales, you set the vision and direction for all TDS direct sales and revenue‑generating activities within the consumer segment. Your days are spent leading a door‑to‑door sales engine that attracts, converts, and retains profitable residential customers—while continuously raising the bar on performance and accountability. In this role, you are the architect of the consumer direct sales strategy. You translate business objectives into clear sales plans, energize teams to deliver stronger results, and shape a winning sales culture that thrives in the field. You partner closely with cross‑functional leaders to ensure strategies are aligned, execution is seamless, and the direct sales channel is fully integrated into TDS’s broader consumer vision. You also act as a trusted advisor—consulting on projects led by other departments and lending your expertise to initiatives that impact consumer growth. By managing and developing multiple teams critical to execution, you ensure the people, processes, and priorities are in place to drive sustainable revenue and long‑term success. This is a role for a leader who wants full ownership of outcomes, influence across the organization, and the opportunity to shape the future of residential direct sales at TDS. Responsibilities - Lead the strategy and implementation of all consumer direct sales activities for the organization. - Provide operational direction to teams to achieve revenue and customer churn goals, leading through regular field presence and delivering direct coaching and development to DSRs and frontline leaders to reinforce sales standards, behaviors, and culture. - Provide ongoing support and input on operations strategy for new markets, new products, Product Management initiatives, acquisitions, and strategic planning. - Partner with cross‑functional teams to develop and execute strategies that drive sales, revenue, and churn targets, providing operational guidance on issues impacting business activities as needed. Qualifications - Bachelor’s degree (or higher) -OR- 4+ years professional work experience. - 8+ years of telecommunications and/or sales experience. - 5+ years supervisory or leadership experience. - Must have and maintain a valid driver’s license and able to travel at least 25% of the time based on the needs of the business. Requirements - Competitive telecommunications industry experience. - Strong strategic planning skills with experience in customer acquisition and retention. - Ability to plan and execute sales strategies that will produce revenue and results. - Ability to analyze sales operations for success, profitability and customer loyalty and satisfaction of service provided. - Previous management and supervisory experience. - Excellent oral and written communication skills, including presentation skills. - Excellent organizational skills, follow-through, and attention to detail. - Knowledge of up-to-date telecommunications policies, standard practices, laws, regulations and proposed changes and the ability to apply them consistently. - Strong computer skills (knowledge of Microsoft Office preferred). - Excellent teamwork skills and ability to work with employees at all levels. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

Role Description As an Inbound Sales Advisor, you will be a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. You will handle inbound calls and manage their outbound, follow-up funnels. - Primary point of contact for consumer customers inquiring about products and services. - Thorough understanding of the features and benefits of all TDS Telecom's consumer products and services. - Keep current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain record of customer contacts. - Assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, and Strategic product sales. - Meet high-quality customer service expectations for additional commission incentive programs. - Leverage sales creativity in a competitive sales environment with uncapped commission. - Experience the excitement of providing cutting edge fiber optic technology. - Gain skills and knowledge to fuel your continuing growth in the Telecom Industry. - Opportunity to earn a spot on our 5-day Elite Seller trip to a tropical destination. - Medical, Dental, Vision coverage starting on day 1 of employment. - Typically every six months, you’ll have the opportunity to take part in our shift-bid process. Qualifications - 6+ months experience in a sales role. - 2+ years’ experience using a PC with various software packages. - 6+ months experience in a fast-paced environment managing multiple tasks. - 6+ months experience working with detailed data. - Demonstrate strong negotiation, selling and closing skills. - Ability to meet or exceed sales goals. - Ability to handle a high volume of phone calls in a structured, contact center environment. - Understanding of the telecommunication industry and products. - Excellent interpersonal communication skills (i.e., verbal, written, listening). - Problem solving skills (i.e., customer complaints, competitive issues). - Successful completion of classroom training will be required. - Demonstrated success in a competitive sales environment. - Able to work overtime with advance notice. - Ability to work shifts with ending time of 10 p.m. CST and a Saturday rotation. Requirements - Must follow the TDS attendance guidelines in order to meet TDS’s business needs. - Experience in retail, an inbound call center, inside/outside sales, or similar roles is valuable. - Comfortable with common computer software, such as Microsoft Word or Excel. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

Role Description The Talent Development Administrative Assistant provides administrative, logistical, and operational support to the Talent Development team. This position coordinates training opportunities, helps administer required training, and supports external training programs. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. - Training Coordination: - Coordinate logistics for Talent Development training opportunities, including scheduling, preparing and ordering course materials, and managing travel for training participants. - Facilitate the expense reimbursement process for training-related expenses, both for facilitators and participants. - Maintain course license inventories. - Training Communications: - Correspond with training participants and leaders, including sending pre- and post-training communications and assisting with participant enrollment. - Monitor the team mailbox and respond to associate inquiries. - Required Training Completions: - Monitor associate completion of required training. - Follow up with associates who have past-due requirements. - Technical External Training: - Track and monitor credits with external training vendors. - Assist associates with registration for approved external training opportunities. - Maintain a master list of training vendors. - Team Support: - Create and maintain process documentation. - Run training enrollment and completion reports. - Assist with intranet page publishing and maintenance. - Prepare for department recognition events, service anniversaries, promotions, etc. - Assist with preparation and facilitation of departmental meetings. Qualifications - Associate's Degree (or higher) OR 2+ years' professional work experience. - 2+ years' administrative office experience. - Proficiency with office productivity applications, including word processing, spreadsheet, databases, graphics, and web content editing tools. - Ability to maintain a high degree of confidentiality. - Detail-oriented. - Ability to analyze training data, communicate key findings, and formulate recommendations. - Proven strength in project management, multi-tasking, time management, and organizational skills. - Ability to work with minimal supervision. Requirements Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week) - Opportunity to participate in Associate Resource Groups.

Role Description As the Manager-Centralized Drop Coordination, you’ll lead the end‑to‑end installation of service drops for residential, commercial, and multi‑dwelling properties. You’ll partner closely with internal teams, contractors, and vendors to ensure fiber, copper, and coax solutions are installed efficiently and right the first time. Your success will hinge on strong vendor management, smart prioritization, and a passion for enabling customers quickly and seamlessly. Along the way, you’ll ensure every project meets OSP guidelines, local codes, and TDS standards—balancing speed, quality, and compliance while keeping customers connected and satisfied. Responsibilities - Team Operations Leadership - Provide leadership and development to Centralized Drop Coordination supervisors, including overall process architecture and handoffs, resolving escalated issues, and developing and monitoring team metrics and goals. - Manages adherence to the drop budget as it relates to vendor and team expenses. - Partner Coordination - Coach Field Service associates, internal engineers, and vendors to ensure process, performance, and reporting accuracy and consistency. - Interface with and address escalations regarding customer satisfaction and drop vendor performance. - Oversee the permitting process for each municipality. Develop and maintain strong relationships with public works and city engineer leaders. - Work cross-functionally between internal teams and vendors to develop and implement residential and MXU solutions, such as implementation technology and process improvements. - Vendor Management - Manage vendor relationships with locate contractors, including enforcing service level agreements and timelines. - Maintain professional relationships with all drop vendors, including drop vendor performance metrics and trouble ticket trends related to drops. - Regularly analyze and prepare reporting for senior department leaders on vendor performance and market progress. - Develop and recommend improvements and solutions to senior department leaders. - Reporting and Auditing - Audit field personnel reports and contractor invoicing for accuracy. - Provide prompt and accurate reporting of utility strikes to upper leadership. - Prepare readouts for Public Relations usage if necessary. - Provide standards and practices recommendations for senior leaders to increase quality and lower cost projects. - Project Management - Manage drop construction projects by reviewing quality of work, clean up resolution, proper maintenance of project documentation, and continual review of project progress. - Guide audits of construction projects. - Utilize metrics to measure the costs of the projects and analyze the data for cost overruns. - Assist with new market launch preparations. - Implement process improvements for customer communication ahead of drop installation. Qualifications - Bachelor’s degree (or higher) -OR- 4+ years professional work experience. - 5+ years' experience in telecommunications or related fields. - 3+ year's experience in a supervisory role or equivalent leadership experience. - Advanced working knowledge of RUS (Rural Utilities Services) construction practices and engineering standards helpful. - GIS and ESRi experience preferred. - Thorough understanding of the telecommunications industry and principles. - Excellent leadership, customer relations, and communications skills. - Ability to manage multiple priorities simultaneously. - Must be willing to travel based on business need. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

Role Description As an Advisor - Field Services Workforce Management, you will be responsible for field scheduling management roles and functions as well as Field Service trouble ticket and service order reschedules and completions. This includes associated work needed to update and maintain accurate customer billing and facilities systems information. Accuracy in this role has an impact on external customers and internal teams including Field Services, Sales, and APC. - Managing technician calls for assistance on work orders. - Timely and accurately dispatching pending orders per established protocols and procedures. - Reviewing and updating orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria. - Prompt handling of Open, Incomplete or Rejected orders. - Creating Assist Orders as directed by Field Services. - Creating manual orders as needed for dispatching and completion of work. - Responding to inquiries (from Field Services and other teams) related to order assignments and status. - Completing orders as necessary when the Field Service Technician (FST) Mobile Application is out of area or non-functioning. - Acting as first point of contact for Field Services to review and investigate order and ticket content escalations. - Providing information and direction to Field Services and other departments as requested. - Utilizing address qualification systems and tools to interpret and accurately assess Data and/or IPTV product availability by address. - Identifying system malfunctions and design flaws and notifying support teams to take corrective action. - Creating tickets as requested by Field Services or other approved entities to facilitate dispatching and completion of work. - Rescheduling service orders and trouble tickets via appointment reservation system including interactions with customers as needed. - Ensuring accurate and timely handling and completion of provisioning tasks and queue responsibilities. - Ensuring accurate and timely completion of billing and provisioning tasks following completion of Field Service dispatched orders. - Promptly and accurately ensuring internal systems are updated with correct facilities information. - Providing assistance on service orders, dispatches, and trouble tickets as requested. - Assisting other teams and departments with inquiries and approved projects and tasks as approved by management. Qualifications - 2+ years customer service experience. - Must follow the TDS attendance guidelines to meet our customers’ needs. Requirements - Experience with Dispatching, Billing, Ticketing, Provisioning, and CRM systems including Salesforce, Click Schedule, CSG, Workforce Express, SABRE, DESI, Metasolv, MARTENS, UTS, and Siebel. - Ability to work mandatory overtime during peak times and the ability to work overtime on weekend rotations. - Ability to accurately record and interpret data. - Associates degree (or higher) in telecommunications field is preferred. - Prior telecommunications experience and an understanding of the telecommunications industry, products, services, terminology and facilities. - Excellent interpersonal communication skills (i.e. verbal, written, listening). - Software knowledge and skills in business and Office applications such as Windows Suite. - Skills in troubleshooting and solving problems. - Excellent organizational and time management skills. - Proven aptitude to work well on a team or independently with minimal supervision. - Desire and ability to work and make timely decisions in a rapidly changing and uncertain environment. - Positive outlook in challenging situations and the ability to present concerns in a constructive way. - Ability to promote strong team morale and spirit. - Desire to help others adapt to change. - Ability to champion process improvement. - Desire and ability to lead by example - self-motivated. Benefits - Medical, dental, vision, life insurance, and a 401(k) plan for associates working 20 or more hours per week. - Paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time), sick leave (10 days accrued per year for full-time), seven paid national holidays, and one floating holiday. - Paid parental leave (2 weeks after 12 months of employment). - Short Term Disability and Long Term Disability coverage for associates working 30 or more hours per week. - Education Assistance available to full-time associates. - Medical coverage, 401(k) plan (if 18 or older), and sick leave for associates working under twenty hours per week or for a limited term.

Role Description As a Senior Administrator-Commercial Contact Operations Advisor Support Team (COAST), you will be responsible for: - Providing support to Commercial Sales, Order Processing teams, and other stakeholders. - Assisting with order questions, functional application questions, and billing issues. - Creating and distributing support-related communications. - Conducting functional user acceptance testing of various applications including Salesforce and others. - Working with Telecom IT personnel on system trouble escalations. - Attending PAC meetings to represent and understand new commercial products. Hours: This position has a scheduled shift of 8:00am-5:00pm Pacific Standard Time Monday-Friday. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Level I - III help desk support. - Developing and maintaining knowledge necessary to support personnel on all strategic initiatives. - Assisting Commercial Sales/Support and Order Processing associates with order processing questions. - Responsible for communication information assembly and distribution. - Working with the Commercial Sales team to resolve billing issues and service address issues. - Managing service address update requests and ensuring system updates. - Handling CNAM escalation updates. - Providing Salesforce support requests and working with various teams to resolve issues. - Performing functional user acceptance testing for new releases. - Creating and facilitating the rollout of new/revised procedures. - Participating in product management PAC meetings and leading projects. - Keeping abreast of developments in new technologies and markets. Qualifications - Bachelors degree (or higher) -OR- 4+ years professional work experience. - 4+ years’ experience in sales, customer service, or marketing position. - 2+ years’ experience in a leadership/lead or mentor role. - 2+ years’ analytical or financial experience. - Understanding of TDS commercial products and services. - Understanding of TDS customer service policies, processes, and procedures. - Proven strength in project management, multi-tasking, time management, and organizational skills. - Knowledge of TDS’s organization and telecommunications industry. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30+ hours) - TDS Service Discounts (for associates working 30+ hours) - Education Assistance (for associates working 30+ hours) - Paid Volunteer Time (for associates working 30+ hours)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At TDS Telecom, our interns are the future of our company. We are seeking a motivated individual who is passionate about problem solving and delivering technological solutions to move our business forward. As a Right-of-Entry (ROE) Specialist Intern , you will build a solid foundation for your career by gaining hands-on experience from working on multiple projects with a wide variety of applications such as Salesforce CRM, JIRA Cloud, and Microsoft Office 365. Work Schedule: - This is a 6-month assignment (ideal start date is ASAP). - Approximately 24+ hours per week during core business hours (Monday – Friday, 8am-5pm CST). - Flexible with shift times; can work up to 40 hours per week if your schedule allows. Pay: - The hourly compensation for this position is $17.00/hour. Location: - This is a remote position. Intern Resources: - Access to our Intern Associate Resource Group (ARG) for development and networking opportunities. - Prioritization of your professional development with in-depth training. - Focus on ethics and a healthy work-life balance in a business casual environment. - Encouragement to volunteer in local charities and community events. Qualifications - High school diploma or equivalency. - Must be able to complete at least 24+ working hours between Monday - Friday 8:00 AM-5:00 PM CST. - Must be 18+ years of age. - Strong communication and negotiation skills. - Experience working with property owners, HOAs, and legal documents. - Ability to manage multiple projects and coordinate across teams. - Familiarity with fiber network deployment and construction processes is a plus. - Proficiency in administrative tools and platforms (e.g., SharePoint, Excel). Requirements - Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! - Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. Benefits - Medical Coverage. - Health Savings Accounts. - 401(k) plan (if 18 or older). - Sick leave (10 days accrued per year for full-time and pro-rated for all other associates). - Employee Assistance and Wellness Programs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Coordinator-Multi-Dwelling Unit (MDU) Enablement is responsible for assisting Field Services in managing all commercial and Multi-Dwelling Unit (MDU) properties. This position will create all MDU work orders and MDU wiring requests as well as coordinate work with multiple wiring contractors to facilitate the provisioning of TDS products and services to commercial and MDU properties. Responsibilities - Drop Coordination: - Handle MDU Enablement EWOs (Engineering Work Orders): - Generate EWOs. - Promptly handle Open, Incomplete, or Rejected orders. - Review and update orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria. - Manage multiple EWO tasks and follow up on time sensitive work, taking necessary actions to update the order entry system. - Manage tasks related to the enablement of MDU/commercial addresses, including interpreting and verifying buildings, addressing, and contact information are reflected correctly in the applicable systems. - Select provisioning plans, generate tasks for other departments within TDS, and problem solve and troubleshoot with other departments within TDS. - Contact customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise. - Navigate internal systems and interpret data to diagnose and provide direction. - Manage additional work queues as required. - Provide support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc. - Partner Coordination: - Work cross functionally with all TDS teams to ensure continual enablement of addresses. - Ensure customer needs are met and errors are being resolved promptly. - Work with third party vendors to monitor task statuses and ensure open tasks are progressing. - Provide information and direction to Field Services and other departments. - Record and Inventory Management: - Report drop order statuses to Field Services inventory management teams. - Partner with Field Services to review and improve shared drop processes. Qualifications - Required Qualifications: - Associates degree (or higher) -OR- 2+ years professional work experience. - 6+ months’ administrative support with internal and external customer experience -OR- current military service, or prior military service with honorable discharge. - Other Qualifications: - Understanding of telecommunications industry, products and services. - Ability to manage multiple projects simultaneously and take on increasing responsibilities. - Ability to effectively keep other departments informed of developments affecting their functions. - Ability to adapt to rapid changes. - Problem solving skills (e.g., customer complaints, troubleshooting). Benefits - We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! - Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time - In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. Company Description TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Manager - Executive Appeals & CX Recovery, you would be responsible for managing a team that resolves high-visibility customer issues, including executive-level complaints, escalated concerns, and survey/online review follow-ups. This role leads a team that ensures customers receive timely, accurate, and empathetic responses while identifying root causes and driving continuous improvement. This position will act as the primary owner of personalized outreach and resolution efforts, helping their team and other teams engage for assistance, while accountable to ensure customer retention and satisfaction. This position has the ability to work remotely in any of the states in which TDS Telecom operates. This role requires travel to Madison, WI, occasionally, to collaborate with senior leaders and engage directly with key stakeholders. - Monitor and oversee all executive appeals, survey responses, online reviews, and other feedback sources that may lead to customer follow-up. - Lead efforts to investigate customer accounts, review billing details, and listen to prior call recordings to understand issues. - Handle most sensitive concerns directly as needed. - Manage sending of personalized text messages, emails, etc. to address customer concerns and provide solutions. - Partner with other teams for assistance with follow-ups and hold them accountable for resolving customer concerns. - Develop & maintain system to track and document all outreach efforts and outcomes in customer accounts and internal systems. - Maintain comprehensive documentation of all follow-up actions and resolutions. - Track success metrics such as percent of customers reached, churn rates, resolution outcomes, actions taken, etc. and set related team goals. - Provide reporting on trends and recovery performance to leadership. - Identify trends in customer concerns and resolutions, and make recommendations for process improvements, retention strategies, coaching, and journey enhancements. - Participate as a stakeholder or subject matter expert on appropriate CX projects to provide insight & support into how we can best serve our customers and associates, and support efforts to improve online reputation. Qualifications - Bachelors degree (or higher) -OR- 4+ years professional work experience. - 5+ years' experience in customer service, retention or similar leadership role. - 2+ years' supervisory or management experience. Requirements - Customer-first mindset and a passion for resolving customers’ issues. - Experience managing executive appeals preferred. - Experience navigating CRMs & customer accounts. - Ability to handle billing/account inquiries and basic troubleshooting. - Excellent analytical and critical thinking skills. - Must be able to communicate, through speech and writing, to many different types of people from diverse backgrounds, ages, and levels within and outside the organization. - Excellent organization and planning skills, strong bias for action and a demonstrated sense of urgency. - Basic understanding of survey research and platforms (e.g. Qualtrics) preferred. - Experience in the telecom/internet industry preferred. - Ability to travel as business needs dictate. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position performs advanced professional information technology project, process, and change management work supporting the development, installation, and improvement of major technology initiatives. - Projects typically include: - Development of new revenue producing products for cable and wireline businesses - Reduction of operational expenses or control/improvement of access to key business data - Major application or network infrastructure upgrades - Projects include, but are not limited to: - Software package selection and implementation - Custom software development - Assisting in contract negotiation for software procurement - Vendor implementation services - Process improvement efforts - Contract consulting services - Leads large teams and manages projects with sizeable risk, scope, and complexity with autonomy and independence. Responsibilities - Ensure project activities and work products comply with company development policies, procedures, and standards. - Prepare work plans for product deliverables and manage resources. - Negotiate timelines, scope, and cost constraints with project sponsors. - Oversee task completion and provide status reports to management. - Administer vendor contracts for the project. - Establish and maintain professional relationships with internal sponsors, stakeholders, and vendors. - Prepare cost benefit studies for proposed projects. - Develop and maintain business cases for projects. - Establish project budgets and financial reporting mechanisms. - Ensure successful adoption of project deliverables through organizational change management practices. - Lead project communication to engage and inform stakeholders. - Maintain project records for compliance with company policies and audit requirements. - Lead risk identification, quantification, and mitigation efforts. - Take corrective action as needed to mitigate risks. - Maintain expert knowledge of project management best practices and industry trends. Qualifications - Bachelor's degree (or higher) -OR- 4+ years professional work experience. - 6+ years' experience in information technology development with exposure to all phases of at least one life cycle process model. - Experience with Salesforce preferred. - Knowledge of various project management tools. - Knowledge of techniques such as the Critical Path Method (CPM). - Knowledge of System Development Life-Cycle (SDLC) methodologies. - Knowledge of system testing practices and tools. - Knowledge of problem-solving techniques and tools. - Knowledge of techniques for vendor product solicitation, evaluation, and selection. - Ability to travel as needed for company business. - Ability to work nights and weekends as needed. - Knowledge of business analysis practices and business process modeling. - Knowledge of quality management and quality improvement practices. - Knowledge of team leadership skills and practices. - Knowledge of techniques for conducting effective and legal interviews. - Knowledge of techniques for writing and presenting business proposals. - Knowledge of techniques to establish business relationships with outside vendors. - Knowledge of effective writing and public speaking skills. - Knowledge of company policies and relevant employment laws. - Knowledge of techniques and models for initiating and promoting change. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30+ hours) - TDS Service Discounts (for associates working 30+ hours) - Education Assistance (for associates working 30+ hours) - Paid Volunteer Time (for associates working 30+ hours)