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TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.
Inbound Sales Advisor
Location
United States
Posted
74 days ago
Salary
$20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Inbound Sales Advisor
TDS
Role Description As an Inbound Sales Advisor, you will be a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. You will handle inbound calls and manage their outbound, follow-up funnels. - Primary point of contact for consumer customers inquiring about products and services. - Thorough understanding of the features and benefits of all TDS Telecom's consumer products and services. - Keep current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing, and maintain record of customer contacts. - Assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, and Strategic product sales. - Meet high-quality customer service expectations for additional commission incentive programs. - Leverage sales creativity in a competitive sales environment with uncapped commission. - Experience the excitement of providing cutting edge fiber optic technology. - Gain skills and knowledge to fuel your continuing growth in the Telecom Industry. - Opportunity to earn a spot on our 5-day Elite Seller trip to a tropical destination. - Medical, Dental, Vision coverage starting on day 1 of employment. - Typically every six months, you’ll have the opportunity to take part in our shift-bid process. Qualifications - 6+ months experience in a sales role. - 2+ years’ experience using a PC with various software packages. - 6+ months experience in a fast-paced environment managing multiple tasks. - 6+ months experience working with detailed data. - Demonstrate strong negotiation, selling and closing skills. - Ability to meet or exceed sales goals. - Ability to handle a high volume of phone calls in a structured, contact center environment. - Understanding of the telecommunication industry and products. - Excellent interpersonal communication skills (i.e., verbal, written, listening). - Problem solving skills (i.e., customer complaints, competitive issues). - Successful completion of classroom training will be required. - Demonstrated success in a competitive sales environment. - Able to work overtime with advance notice. - Ability to work shifts with ending time of 10 p.m. CST and a Saturday rotation. Requirements - Must follow the TDS attendance guidelines in order to meet TDS’s business needs. - Experience in retail, an inbound call center, inside/outside sales, or similar roles is valuable. - Comfortable with common computer software, such as Microsoft Word or Excel. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)
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