• Answer and conduct business on the telephone • Review, research, resolve and respond to inquiries via telephone, email or written correspondence • Document all calls, inquiries and resolutions • Meet productivity and quality assurance expectations

Role Description The Consumer Assistance Representative is a customer service agent who serves as the primary point of contact for consumers seeking support with credit reporting services through phone and mail communications. This customer-focused role is responsible for assisting consumers primarily via inbound phone calls with credit report requests, facilitating disputes, and providing clear and accurate information regarding credit reports. - Provide consumers with accurate and relevant information via telephone while maintaining a professional, courteous, and positive attitude during all interactions. - Evaluate and interpret consumer requests to determine and execute the most appropriate course of action. - Process consumer disputes promptly and accurately by submitting electronic requests to Consumer Reporting Agencies (CRAs) in accordance with established procedures. - Prepare, review, and distribute consumer correspondence in a timely, professional, and accurate manner. - Maintain and continuously develop knowledge of company policies, departmental procedures, credit reporting regulations, and industry standards, and best practices. - Perform additional duties as assigned. Qualifications - High school diploma or equivalent required. - Excellent verbal and written communication skills with the ability to explain information clearly, professionally, and empathetically. - Ability to remain calm and customer-focused while resolving challenging situations. - Self-motivated and productive in a remote environment with minimal supervision. - Understanding of, or ability to learn, company policies and acceptable federal credit reporting regulations. - Strong attention to detail, accountability, and initiative. - Receptive to coaching and committed to continuous learning and professional development. - Experience using, or willingness to learn, AI tools and emerging technologies. - Strong organizational and time management skills with the ability to prioritize competing responsibilities and meet deadlines. - Ability to collaborate effectively across teams while also working independently. - Adaptable and flexible in response to changing priorities, processes, and business needs. Requirements - This is a part-time remote role working 20 hours per week. - Candidates must be available to work a set schedule of Monday through Friday from 12:00 PM to 4:00 PM EST. Benefits - Comprehensive healthcare benefits including medical, HSA, prescription, vision, and dental. - Life insurance, short & long-term disability. - Roth and 401K with possible company match and profit sharing. - Employee Assistance Program (EAP). - Time Away from Work (TAFW) and paid holidays. - Employee referral bonuses. - Role-based professional development opportunities.

Role Description Looking for a skilled Customer Service Representative to provide financial, administrative, and clerical services, ensuring accuracy and efficiency of operations while practicing the Tribe Way. This position is responsible for processing, monitoring, and managing incoming and outgoing patient calls which includes processing payments and providing thorough and detailed answers to questions regarding the account. It is imperative that the Patient Accounts Specialist works as a team player with the team daily and demonstrates professional development through open communication while simultaneously practicing the Tribe Way, adhering to the commitment of conscious culture. Responsibilities - Works effectively and efficiently through identifying and resolving patient account needs. - Daily, monthly, quarterly task assignments as directed by Team Lead and/or Coordinator. - Training and implementation in specific billing projects as needed based on report status and as directed by Team Lead and/or Coordinator. - Answer incoming calls regarding patient accounts, billing, insurance, and claim inquiries. - Accept patient account payments and educate callers on how to arrange payment plans. - Respond to inquiries from patients in an efficient, professional, and timely manner via various communication methods. - Identify and resolve patient billing concerns. - Read and interpret claims summary to accurately explain to patients. - Verify and communicate to MRS when claims need to be resubmitted. - Establish strong relationships with patients. - Maintain in-depth knowledge and understanding of EMR software. - Participate in educational activities and attend monthly department meetings. - Adhere to Remote Agreement, if applicable to daily work location. - Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations. - Demonstrate a desire to practice the Tribe Way through humility and exemplify a servant’s attitude. Qualifications - High School Diploma or GED required; experience in physician practice and bilingual preferred but not required. - Experience in a billing department setting preferred but not required. - Well organized with strong attention to detail and knowledge of business office procedures. - Proficient in typing skills. - Strong ability to multi-task and focus in a busy environment. - Skilled in patient communication with a pleasant and helpful manner. - Ability to establish and maintain effective working relationships with patients, team members, and the public. - Collaborator who demonstrates respect and kindness to all coworkers, leadership, clients, and patients. - Open and curious to learn and grow while remaining humble and kind. Physical Demands - Requires continuous sitting, typing & verbal communication. - Frequently requires reaching outward, lifting items weighing up to 10lbs, and pushing and/or pulling items weighing up to 20lbs. - Infrequently requires standing, walking, climbing, crawling, bending, squatting/kneeling, reaching above the shoulder, lifting, pushing and/or pulling items weighing up to 50lbs. Work Environment - Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.

Role Description We are seeking motivated individuals with strong customer service skills to join a well-established supplemental benefits organization that has supported families for more than 65 years. As we continue expanding into new territories, we are looking for dedicated Benefits Representatives who are ambitious, professional, and ready to grow with our team. - Provide clients with clear information about available products and services - Answer questions related to coverage, benefits, and account options - Stay informed on current programs, services, and updates - Review existing benefit plans to help identify more cost-effective solutions - Deliver a positive and professional experience for every client Qualifications - Previous experience in customer service, sales, or a related field is an asset - Strong ability to build rapport and maintain client relationships - Able to prioritize tasks and manage multiple responsibilities - Positive, professional, and dependable attitude - Excellent verbal and written communication skills Requirements - Sharp, motivated, and growth-oriented - Strong communicator who works well in a team environment - Able to stay focused under pressure - Entrepreneurial mindset and willingness to learn Benefits - Hands-on training - Weekly pay - Performance bonuses - Residual income opportunity - Company-paid travel incentives - Remote work flexibility Company Description Apply today to learn more about the opportunity and how you can become part of our growing team.