Role Description We are seeking a skilled and proactive Business Intelligence Analyst to join our global IT training organisation on a 6-month contract basis. This role will support the Data Team by transforming complex data into actionable insights that drive commercial performance, operational efficiency, and strategic decision-making across the business. The successful candidate will work closely with global stakeholders to analyse data trends, build dashboards, and provide insight that supports growth, customer engagement, and training outcomes. Key Responsibilities - Collect, clean, validate, and analyse large and complex datasets from multiple sources - Develop, maintain, and optimise dashboards and reports to track key business and performance metrics - Partner with the Data Team and cross-functional stakeholders (Sales, Marketing, Operations, Finance, Product) to understand reporting needs - Translate business questions into clear analytical approaches and data solutions - Deliver ad-hoc analysis to support strategic initiatives, forecasting, and performance tracking - Identify trends, risks, and opportunities within learner, revenue, and operational data - Present insights and recommendations clearly to both technical and non-technical stakeholders - Ensure data accuracy, consistency, and documentation across reports and dashboards Key Performance Measures - Accuracy, reliability, and timeliness of reporting and analysis - Volume and quality of actionable insights delivered to stakeholders - Measurable improvements driven by data-led recommendations - Stakeholder satisfaction with dashboards, reports, and data support - Contribution to team objectives, KPIs, and broader business goals Reporting & Visualisation Tools - Advanced SQL for data extraction and manipulation - Strong Tableau experience for interactive dashboards and storytelling - Working knowledge of Power BI for business reporting - Solid Excel capability for data preparation and analysis Qualifications - Strong blend of BA & Technical, with the backdrop of being able to operate with the degree of ambiguity/development we require with our data/systems - 3+ years’ experience in Business Intelligence, Data Analysis, or a related role - Able to clearly explain approach to both SQL and data-related questions and demonstrate a solid understanding of data modelling, transformations, and analytical logic - Ability to write SQL and translate it into Power BI - Strong proficiency in SQL for data querying and transformation - Experience working with tools for analysis, automation, or modelling - Working/development experience in DataBricks and QlikView - Advanced Excel skills for analysis, validation, and reporting - Hands-on experience with Tableau and/or Power BI - Proven analytical, problem-solving, and critical-thinking ability - Strong communication skills with the ability to explain insights clearly Beneficial Certifications & Qualifications - Certified Data Analyst (CDA) or equivalent - Tableau Desktop Specialist or Tableau Certified Data Analyst - Microsoft Certified: Data Analyst Associate - Google Data Analytics Professional Certificate - Degree (or higher) in Data Science, Statistics, Information Systems, or related field Benefits - Work remotely with a global IT training business - Collaborate with an experienced international data team - Gain exposure to global datasets and stakeholders - Flexible, contract-based role with immediate impact