Symetra

Role Description In this role, you will lead daily claims operations while driving service excellence, operational effectiveness, and continuous improvement. This role is responsible for developing and enhancing claims processes, supporting business growth, and fostering a high-performing team focused on delivering exceptional customer experience. You will partner across the organization with other leaders, to ensure compliance, optimize workflows, and position the team for future success. What you will do - Claims Operations & Customer Experience - Lead day-to-day stop loss claims operations to ensure quality, accuracy, and timely service delivery. - Monitor performance metrics and find opportunities to improve operational results. - Ensure compliance with applicable state and federal regulations and company policies. - Support new customer implementations and maintain strong ongoing customer relationships. - Handle escalated claims, payment approvals, expense adjustments, and complaint resolution. - Partner with Legal, Compliance, and business partners to deliver a consistent customer experience. - Continuous Improvement - Identify and implement process improvements that increase efficiency and service quality. - Partner across functions to develop and document guidelines and streamlined workflows. - Lead or support claims-related projects, system enhancements, and operational initiatives. - Collaborate with Quality Assurance, Training, and other partners to ensure consistent claims decisions and service delivery. - Evaluate industry trends and benchmark practices to support ongoing innovation. - People Leadership - Lead, coach, and develop a high-performing claims team. - Support talent acquisition, onboarding, succession planning, and employee development. - Foster a collaborative, accountable, and customer-focused culture. - Build strong partnerships across the organization to achieve business objectives. - Support senior leaders with strategic initiatives that impact broader stop loss organization. Qualifications - High school diploma required; bachelor's degree preferred. - 6+ years of stop loss claims experience, including leadership or management experience. - Strong knowledge of self-funded medical plans, stop loss claims administration, and medical terminology. - Experience leading teams with a focus on coaching, performance management, and employee development. - Knowledge of cost containment strategies and vendor management preferred. - Industry engagement (SIIA, SPBA, or related organizations) and professional designations are a plus. - Strong analytical, problem-solving, and decision-making skills. - Excellent communication and relationship-building abilities. - Able to manage competing priorities in a fast-paced environment. - Proficient in Microsoft Office; Connexure/ESL experience preferred. - Ability to travel as needed to support business and team objectives. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Compensation - Salary Range: $96,700 - $161,200 plus eligibility for annual bonus program.

Role Description Symetra has an exciting new opportunity to join our Benefits Division as a Customer Communications Manager. The person in this role will own the strategy, development, and delivery of customer communications that inform, engage, and build trust with our customers. In this role, you will lead customer communications for the Benefits Division. You will partner closely with teams across the organization including: - Marketing - Product - Sales - Account management - Operations - Compliance - Legal You will play a key role in translating complex business updates, operational changes, and regulatory requirements into communications that are easy for customers to understand and act on. What you will do - Communication Strategy & Planning - Develop and implement communication strategies, processes, and workflows for Benefits customers. - Partner with leaders and key stakeholders to prioritize communication needs and align on timelines and deliverables. - Ensure customers receive consistent, clear, and timely information across communication channels. - Communication Development & Execution - Create, edit, and distribute customer-facing communications, including operational updates, service announcements, and regulatory notifications. - Manage communication logistics, including audience segmentation, distribution methods, and delivery platforms. - Support urgent communication needs related to business, operational, or customer-impacting events. - Monitor project timelines and coordinate communication from initiation through distribution. - Provide reporting and insights on communication initiatives and outcomes. - Governance & Compliance - Coordinate review and approval processes with compliance, legal, privacy, brand, and other internal partners. - Ensure communications meet regulatory requirements, company standards, and accessibility guidelines. Qualifications - 8+ years of experience developing and delivering customer, plan member, or client communications required. - Exceptional writing, editing, and proofreading skills, with the ability to translate complex information into clear, customer-friendly messaging. - Strong project management and organizational skills, including the ability to manage multiple communication initiatives simultaneously. - Proven ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at all levels. - Experience supporting communications in a regulated industry, such as insurance, financial services, healthcare, or a similar environment. - Knowledge of Group Benefits, Supplemental Health Benefits, and/or Stop Loss insurance products. - Experience with Salesforce CRM, email marketing platforms, customer communication platforms, or marketing automation tools. - Familiarity with accessibility standards and best practices for customer communications. - High school diploma or equivalent required. - Ability to travel occasionally to support business needs. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days, and ten paid holidays. - Give back to your community and double your impact through our company matching. Compensation - Salary Range: $106,400 - $177,300 plus eligibility for annual bonus program.

Role Description The Associate Benefits Operations Analyst is responsible for the successful implementation of small group employee benefit plans (generally under 250 covered lives) across Life, AD&D, Disability, Absence Management, and Supplemental Health products. This position manages the implementation process from point of sale through contract issuance, billing readiness, and customer onboarding while serving as the primary operational contact for customers, brokers, and internal business partners. This role will initially support a 10-month Dearborn-to-Symetra migration project, partnering across multiple operational areas to ensure a successful customer transition. Upon completion of migration, the position is expected to transition into a permanent implementation role supporting ongoing new business onboarding. Additional hours may be required during critical migration milestones. What You Will Do - Manage end-to-end implementation of small group employee benefit plans. - Support all phases of the Dearborn-to-Symetra migration project. - Coordinate implementation activities with Underwriting, Contracts, Billing, Claims, Compliance, IT, and Customer Service. - Serve as the primary point of contact for customers, brokers, consultants, and internal stakeholders. - Monitor implementation timelines and ensure projects are completed accurately and on schedule. - Research, resolve, and escalate implementation issues as appropriate. - Review contracts and plan documents for accuracy and compliance. - Coordinate eligibility file setup and testing with customers and IT partners. - Prepare onboarding materials, implementation documentation, and customer communications. - Maintain implementation records, provide project status updates, and participate in process improvement initiatives. - Prepare and maintain accurate customer implementation materials, onboarding documentation, regular project status, updates to leadership and educational resources. Qualifications - Strong leader with project management skills. - Excellent oral/written communicator, passionate about customer service, and interpersonal relationships. - Organized with strong planning and prioritization tools. - Detail oriented with a high level of accuracy. - Eager to learn and apply a complex set of rules and guides. - Ability to multi-task and deliver results in a fast-paced, deadline driven environment. - Self-motivated and initiative driven. - Knowledgeable of Microsoft Suite applications, specifically Word, Excel, and Access. - Bachelor’s degree in Business Administration/Finance or three to five years of equivalent experience in a dynamic environment in workforce benefits and/or medical insurance. Requirements - Employer work visa sponsorship and support are not provided for this role. - Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days, and ten paid holidays. - Give back to your community and double your impact through our company matching programs. Company Description Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Role Description This role is responsible for the initiation, planning and delivery of Business Issue Resolution Tracking and Tax Related Issue Management projects supporting Individual Life, Retirement and Benefits Divisions, as needed. Projects will have multiple customers/stakeholders across many departments and functions, a moderately sized project team in multiple locations, external partners or vendors, and a moderately complex technology component. - Lead medium-sized cross-functional projects from initiation through completion, ensuring successful delivery on time, within scope, budget, and quality expectations. - Develop and manage project plans, timelines, resource allocation, budgets, and project documentation. - Coordinate project teams across multiple departments, locations, and external vendor partners. - Manage Business Issue Resolution Tracking and Tax Related Issue Management projects supporting the Individual Life, Retirement, and Benefits divisions. - Identify, assess, and mitigate project risks, issues, and dependencies while managing project change requests. - Communicate project updates, milestones, and key metrics to stakeholders, leadership, and executive teams. - Facilitate project meetings and maintain alignment among business and technical partners. - Monitor project progress and ensure deliverables meet business requirements and quality standards. - Mentor team members and provide guidance on project management best practices. - Build strong relationships with partners across Product Management, IT, Operations, Compliance, Legal, Marketing, Sales, and external vendors. Qualifications - 5–8 years of project management experience leading cross-functional business and technology initiatives or relevant Project Management experience. - 2-5 years of cumulative, relevant Individual Life Division experience. - Proven ability to manage multiple projects with competing priorities in a fast-paced environment. - Strong project planning, organization, and time management skills. - Experience managing project budgets, schedules, resources, risks, and issue resolution. - Excellent communication and stakeholder management skills, including presenting to senior leadership. - Strong meeting facilitation and collaboration skills across diverse teams. - Ability to influence without direct authority and drive projects to successful completion. - Analytical problem solver with strong critical thinking and decision-making abilities. - Experience with change management and project governance processes. - Bachelor's degree (or equivalent work experience). - Relevant project management certification (PMP, CAPM, Agile, or similar) preferred. - High school diploma required. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Role Description Sr. Systems Analyst will be responsible for helping to build, optimize, drive enhancements and maintain mission critical applications that allow our business partners to proactively manage business processes. This individual, working under minimal general supervision as an individual contributor, will be expected to: - Partner with others in designing and estimating development efforts based on high level requirements. - Evaluate functional and technical problems. - Work effectively with business and technical subject matter experts, other systems analysts, developers, quality assurance analysts, and third party vendors ensuring that deliverables are met. What you will do: - Translate user requirements, write technical specifications, and work closely with development resources on use cases, flowcharts, and technical design. - Participate in large system implementations. - Accurately estimate and deliver assigned tasks. - Analyze and streamline business processes through appropriate tools and methods. - Help support developers and testers during system development to understand requirements. - Provide procedural and technical guidance to the team to address the technical specifications. - Help troubleshoot and perform problem resolution on most difficult problems. - Utilize systems analysis and design tools and methodologies across multiple platforms. - Help mentor associates; influence the SA community to create and apply best practices. Qualifications - 5-8 years of cumulative, relevant experience. - High school diploma required. Requirements - Employer work visa sponsorship and support are not provided for this role. - Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. - Minimum Internet Speed: 100 Mbps download and 20 Mbps upload. - Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Company Description Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

Role Description In this role, you will provide consult on HR solutions and serve as a strategic partner to an aligned area of business. You will participate in organizational design, drive performance optimization, and provide guidance on employee relations issues. You will represent all areas of HR and bring in other HR partners as needed to showcase the value of our Human Resources function at Symetra. - Serve as the dedicated business partner aligned to an internal group on a wide range of talent management and organizational business challenges (i.e., performance optimization, organizational design, talent assessment, employee relations, change management, leadership coaching and/or people analytics). - Work closely with managers and employees to improve relationships, engagement, contribution, retention while mitigating risk. - An active member of the aligned business areas providing strategic consultation and tactical support. - Design and implement development and prioritization of Symetra HR initiatives by partnering with Talent Development, Talent Acquisition, Operations, Total Rewards and DE&I. - Facilitate instructor-led training to leadership and employees as needed. Qualifications - High School Diploma required. Bachelor's degree and/or equivalent combination of education and experience preferred. - 8+ years of cumulative HR experience including prior roles as an HR Business Partner, or HR Manager role required. - Experience working in highly regulated industries a plus. - Experience supporting technical teams as an HR partner a plus. - PHR/SPHR or SHRM-CP preferred. - Solid understanding of core HR business practices. - Proficiency in MS Office. - Excellent written and verbal communication skills. - Adept presentation skills. - High attention to detail, accuracy, and ability to manage multiple priorities. - Adaptable and flexible with a focus on continuous improvement. - Comfortable handling sensitive and confidential information. - Solid team orientation with a customer service mentality. - Comfort with AI tools and embracing their applicability at the enterprise level. - Ability to travel periodically as needed. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Compensation Salary Range: $117,000 - $195,100 plus eligibility for annual bonus program. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Role Description Symetra is seeking an experienced Program Manager to lead a high-impact, multi-year business transformation initiative focused on our Stop Loss business! As a Program Manager, you will oversee a portfolio of complex, cross-functional projects, ensuring successful delivery while aligning program execution with business strategy. You'll partner with leaders across Product, Engineering, Operations, and Change Management to drive day-to-day delivery, manage dependencies and risks, coordinate vendors, and provide executive-level reporting. The ideal candidate has a strong background in program and project management, with expertise in governance, roadmap planning, release management, and cross-functional collaboration. You are skilled at leading teams through complex initiatives, resolving issues proactively, and delivering results on time and within scope. Experience working in Agile environments and managing enterprise-scale transformation programs is highly desirable. This is an exciting opportunity to play a key leadership role in delivering strategic business outcomes, improving organizational processes, and helping shape the future of our products and operations through successful program execution. What you will do - Partner with Program Sponsor(s) to develop comprehensive business cases and Cost Benefit Analyses (CBA's) that maximize ROI and value delivery across the Program of projects. - Guide and influence the Program Sponsor's vision toward optimal solutions. - Partner with Program Sponsor(s) to drive decision-making and recommend re-scoping, postponement or cancellation of projects as necessary. - Hold others accountable to drive all projects within the Program to on-time, on budget, on-scope delivery within established variances. - Proactively influence change and manage change with limited friction. - Establish and execute Governance framework for both constituent projects and the program itself with the goal of optimizing resources and ROI. - Identify opportunities for process improvements in Governance and Management Reporting. - Contribute extensive knowledge and expertise in the use of Project Management methodologies and tools and can easily transition from one methodology to another. - Partner with Program Sponsor(s) to develop and maintain project and Program Roadmaps that align with and accelerate delivery of Business Strategy. - Ensure that the end-to-end solutions fit within the context of short and long-term roadmaps. Qualifications - High school diploma required. - Bachelor’s degree or equivalent work experience required. - PMP and PgMP designations from the Project Management Institute strongly preferred. - 8–10 years of cumulative, relevant experience. - Extensive knowledge and expertise in the use of a variety of project management methodologies and tools, resource management practices, risk assessment and change management. - Demonstrated ability to manage the "big picture" and understand how groups of projects sequence together into a Program view. - Advanced skills in change management, communication and risk assessment. - Proficiency with Azure DevOps platform strongly preferred. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: - Disqualification from the recruitment process. - Withdrawal of a job offer. - Termination of employment and other criminal and/or civil remedies, if fraud is discovered.

Role Description Responsible for the design, migration, administration, and support of the enterprise Managed File Transfer (MFT) platform, including Axway SecureTransport in both on-premises and cloud environments. This role ensures secure, scalable, and highly available file transfer services, with a strong focus on cloud transformation and AWS-based infrastructure. What you will do - Administer, maintain, and support Axway SecureTransport (on-prem and cloud deployments) - Lead and support migration from on-premises MFT platforms to Axway Cloud - Manage and optimize MFT infrastructure hosted on AWS - Ensure high availability, scalability, and performance of file transfer services - Monitor systems, respond to incidents, and perform root cause analysis - Perform system upgrades, patching, and enforce security compliance standards - Execute change management processes and support release activities - Design and implement secure file transfer solutions and integrations - Automate operational tasks and improve system efficiency - Develop and maintain documentation, runbooks, and operational procedures - Collaborate with cross-functional teams, cloud architects, and vendors Qualifications - 5+ years of experience with Axway SecureTransport administration - Hands-on experience with Axway SecureTransport Cloud (or Axway MFT cloud offerings) - Proven experience supporting or executing on-prem to cloud migration initiatives - Strong working knowledge of AWS services, such as: - EC2 - VPC - S3 - IAM - Load balancing (ALB/NLB) - Security groups, networking, and routing - Solid experience with Windows Server administration - Expertise in file transfer protocols (FTP, SFTP, SCP, HTTP/S, SMTP) - Understanding of networking fundamentals (TCP/IP, DNS, firewalls, routing) - Strong knowledge of security concepts (PGP encryption, key management, access controls) - Experience with monitoring, troubleshooting, and production support - Scripting/automation experience (Shell, XML, BPML, or similar) - Experience designing and supporting cloud-native or hybrid architectures - Familiarity with Axway cloud migration tools and best practices - Experience with infrastructure-as-code (e.g., Terraform, CloudFormation) - Knowledge of DevOps practices, CI/CD pipelines, and automation frameworks - Experience with high availability and disaster recovery design in AWS - Strong communication and stakeholder management skills - Ability to work independently and in cross-functional teams - Customer-focused, service-oriented mindset - Strong problem-solving and analytical skills - Ability to manage multiple priorities in a fast-paced environment - High school diploma required Benefits - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Role Description Symetra is seeking an experienced Sr. Category Manager – Services to lead sourcing strategy, vendor partnerships, and cost optimization across key indirect and services categories. In this role, you’ll own end-to-end category management—analyzing spend, developing strategies, and implementing sourcing initiatives. You’ll partner cross-functionally to drive value, handle supplier relationships, and deliver cost savings while ensuring compliance and strong service performance. What You will Do - Lead strategic sourcing initiatives (RFI/RFP/RFx), negotiations, and contract execution - Develop and implement category strategies aligned to business goals and savings targets - Analyze spend, market trends, and risk to inform sourcing decisions - Negotiate pricing, terms, SLAs, and key performance indicators to optimize supplier performance - Manage contracts and ensure compliance with company policies - Build strong relationships with internal partners and suppliers - Lead cross-functional teams to deliver sourcing and cost improvement initiatives - Monitor supplier performance and resolve issues to ensure high-quality service - Find opportunities to streamline processes and improve efficiency Qualifications - High school diploma required; bachelor’s degree preferred. - 8+ years of experience in sourcing, procurement, or vendor management. - Relevant certifications (CPM, CSMP, CSM, PMP, Six Sigma) preferred. - Strong negotiator with excellent analytical, communication, and project management skills. - Strategic, collaborative, and effective in fast-paced, complex environments. - Passionate about accuracy, building strong connections, and comfortable influencing others. - Ability to travel periodically. Benefits - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching Compensation Salary Range: $96,700 – $161,200 plus eligibility for annual bonus program Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Role Description In this role, you’ll review and process Group Life, AD&D, and Waiver of Premium claims. You’ll ensure accurate decisions and payments, verify eligibility, and provide compassionate service to policyholders and beneficiaries. This outstanding opportunity allows you to work remotely, offering flexibility while contributing to a collaborative and inclusive team dedicated to excellent service. What You Will Do - Evaluate claims based on policy provisions and regulatory requirements. - Communicate with policyholders and beneficiaries to gather documentation. - Maintain clear, defensible claim records. - Issue accurate payments and conduct annual reviews for waiver claims. - Collaborate with legal and medical teams when needed. Compensation Hourly Range: $22.00 - $29.98 plus eligibility for annual bonus program Qualifications - High school diploma required. - 1+ years of experience preferred. - Medical background a plus. - Strong attention to detail and time management. - Excellent written and verbal communication skills. - Ability to work independently and in a team. - Comfort with multiple systems and willingness to learn. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Internet Connection Requirements As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: - Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." - Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: - Disqualification from the recruitment process. - Withdrawal of a job offer. - Termination of employment and other criminal and/or civil remedies, if fraud is discovered.