Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. We provide products and services people need at a competitive price. We communicate clearly and openly so people understand what they’re buying. We design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI).
Associate Benefits Ops Analyst
Location
United States
Posted
11 days ago
Salary
$25 - $41 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Associate Benefits Ops Analyst
Symetra
Role Description The Associate Benefits Operations Analyst is responsible for the successful implementation of small group employee benefit plans (generally under 250 covered lives) across Life, AD&D, Disability, Absence Management, and Supplemental Health products. This position manages the implementation process from point of sale through contract issuance, billing readiness, and customer onboarding while serving as the primary operational contact for customers, brokers, and internal business partners. This role will initially support a 10-month Dearborn-to-Symetra migration project, partnering across multiple operational areas to ensure a successful customer transition. Upon completion of migration, the position is expected to transition into a permanent implementation role supporting ongoing new business onboarding. Additional hours may be required during critical migration milestones. What You Will Do - Manage end-to-end implementation of small group employee benefit plans. - Support all phases of the Dearborn-to-Symetra migration project. - Coordinate implementation activities with Underwriting, Contracts, Billing, Claims, Compliance, IT, and Customer Service. - Serve as the primary point of contact for customers, brokers, consultants, and internal stakeholders. - Monitor implementation timelines and ensure projects are completed accurately and on schedule. - Research, resolve, and escalate implementation issues as appropriate. - Review contracts and plan documents for accuracy and compliance. - Coordinate eligibility file setup and testing with customers and IT partners. - Prepare onboarding materials, implementation documentation, and customer communications. - Maintain implementation records, provide project status updates, and participate in process improvement initiatives. - Prepare and maintain accurate customer implementation materials, onboarding documentation, regular project status, updates to leadership and educational resources. Qualifications - Strong leader with project management skills. - Excellent oral/written communicator, passionate about customer service, and interpersonal relationships. - Organized with strong planning and prioritization tools. - Detail oriented with a high level of accuracy. - Eager to learn and apply a complex set of rules and guides. - Ability to multi-task and deliver results in a fast-paced, deadline driven environment. - Self-motivated and initiative driven. - Knowledgeable of Microsoft Suite applications, specifically Word, Excel, and Access. - Bachelor’s degree in Business Administration/Finance or three to five years of equivalent experience in a dynamic environment in workforce benefits and/or medical insurance. Requirements - Employer work visa sponsorship and support are not provided for this role. - Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days, and ten paid holidays. - Give back to your community and double your impact through our company matching programs. Company Description Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
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