Role Description In this role, you’ll review and process Group Life, AD&D, and Waiver of Premium claims. You’ll ensure accurate decisions and payments, verify eligibility, and provide compassionate service to policyholders and beneficiaries. This outstanding opportunity allows you to work remotely, offering flexibility while contributing to a collaborative and inclusive team dedicated to excellent service. What You Will Do - Evaluate claims based on policy provisions and regulatory requirements. - Communicate with policyholders and beneficiaries to gather documentation. - Maintain clear, defensible claim records. - Issue accurate payments and conduct annual reviews for waiver claims. - Collaborate with legal and medical teams when needed. Compensation Hourly Range: $22.00 - $29.98 plus eligibility for annual bonus program Qualifications - High school diploma required. - 1+ years of experience preferred. - Medical background a plus. - Strong attention to detail and time management. - Excellent written and verbal communication skills. - Ability to work independently and in a team. - Comfort with multiple systems and willingness to learn. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Internet Connection Requirements As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: - Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." - Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: - Disqualification from the recruitment process. - Withdrawal of a job offer. - Termination of employment and other criminal and/or civil remedies, if fraud is discovered.