Submittable

Role Description We’re looking for an experienced Technical Support Specialist to join our growing Support team at Submittable. In this role, you’ll do more than just solve tickets; you will enhance and nurture the customer experience by providing fast, thoughtful solutions to technical challenges. You’ll partner closely with our Customer Success team to ensure our users are maximizing the platform's potential and achieving their goals. This is a full-time position reporting to the Technical Support Manager . How You’ll Make an Impact: - Become a Platform Expert: Develop and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out. - Advocate for the User: Provide empathetic support and maintain high customer satisfaction at all stages of the customer journey. - Solve Problems in Real-Time: Respond to and track customer inquiries via calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions. - Guide and Empower: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience. - Anticipate Needs: Proactively address customer concerns before they happen. - Keep Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to evolve. - Bridge the Gap to Product: Identify, test, and report software "bugs" and relay customer enhancement requests to our Product team to help build a better Submittable. Qualifications - 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred. - Incredible Communication: You can translate complex technical concepts into clear, friendly, and actionable advice. - A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for "the why" behind a technical issue. - Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it. - Ability to Work Well Under Pressure: You thrive in a fast-paced environment and can manage multiple priorities without losing your cool. - Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools. Requirements - Bonus Points: Proficiency in data tools like Excel, Tableau, Looker, or Google Sheets is a major plus. - Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries. - Location: This is a remote, U.S.-based role and you must live and reside in the U.S. full-time. Salary Details The annual salary for this position is $55,000 - $60,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, and Wyoming. Benefits - Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts. - 401(k) plan with employer match starting day one. - Equity stock options to share in our success. - Flexible hours, remote work options, and generous vacation and sick leave. - Paid parental leave for mothers, fathers, and adoptive parents. - Professional development stipends to support your career growth. - Opportunities to participate in community outreach and volunteer programs. - Monthly company-sponsored happy hours and gatherings to connect and unwind.

• Be a Trusted Advisor: Partner with prospects, customers, and stakeholders to ensure our solutions align with their technical and strategic goals, providing insights and recommendations that enhance both implementation and long-term outcomes • Own the Technical Sales Process: Lead technical discovery, deliver compelling demos, build proofs of concept, and drive technical evaluations — ensuring seamless handoffs to Implementation and Customer Success teams • Create Strategic Solutions: Design tailored solutions that demonstrate the transformative potential of Submittable's Grants Management products for nonprofit and corporate customers • Foster Collaboration: Work cross-functionally with Sales, Product, Engineering, and Customer Success to deliver holistic, scalable solutions • Own Pre-Sales Documentation & SOWs: Lead the creation of high-quality pre-sales documentation and Statements of Work that accurately scope projects and set customers up for success • Maintain Expert-Level Platform Knowledge: Become a true product expert — understanding how Submittable's solutions solve customer problems and deliver value, with a commitment to continuous self-learning • Inspire Action: Represent Submittable at conferences, webinars, and external engagements to highlight our mission and showcase the impact of our solutions • Build Domain Expertise: Develop and maintain knowledge of our markets, competitors, industry-wide challenges, and ongoing trends

• Be a Trusted Advisor: Partner with prospects, customers, and stakeholders to ensure our solutions align with their technical and strategic goals, providing insights and recommendations that enhance both implementation and long-term outcomes. • Own the Technical Sales Process: Lead technical discovery, deliver compelling demos, build proofs of concept, and drive technical evaluations — ensuring seamless handoffs to Implementation and Customer Success teams. • Create Strategic Solutions: Design tailored solutions that demonstrate the transformative potential of Submittable's Grants Management products for government and public sector customers. • Foster Collaboration: Work cross-functionally with Sales, Product, Engineering, and Customer Success to deliver holistic, scalable solutions. • Support RFP/RFI/RFQ Responses: In coordination with the Alliances and RFP Manager, assess solution fit, respond to functional and technical elements, coordinate security questionnaires, and provide demonstrations and follow-up documentation. • Own Pre-Sales Documentation & SOWs: Lead the creation of high-quality pre-sales documentation and Statements of Work that accurately scope projects and set customers up for success. • Elevate the Practice: Develop and refine tools, processes, and collateral to advance our Solutions Engineering capabilities and improve scalability. • Inspire Action: Represent Submittable at conferences, webinars, and external engagements to highlight our mission and showcase the impact of our solutions. • Maintain Expert-Level Platform Knowledge: Become a true product expert — understanding how Submittable's solutions solve customer problems and deliver value, with a commitment to continuous self-learning. • Travel: Be available to travel up to 25% of the time for on-site prospect and customer engagements.

• Partner with clients to analyze their existing workflows and translate them into effective solutions within the Submittable platform, providing best practice recommendations rooted in industry expertise. • Build and configure accounts, forms, and workflows to client specifications, and perform thorough technical and functional testing across applicant, reviewer, and administrative workflows. • Design and lead tailored training sessions for clients and their stakeholders, continuously adapting instruction to suit each client's needs and technical proficiency, with the goal of long-term self-sufficiency in mind. • Own the client onboarding experience from kick-off to launch, managing timelines, setting expectations, and proactively addressing roadblocks to ensure a smooth and confident transition. • Serve as a cross-functional partner by sharing client feedback and insights with Product, Engineering, Marketing, Sales, and Account Management teams to inform feature development and drive customer adoption and retention. • Maintain deep platform expertise and act as an internal subject matter resource, collaborating with teams to identify project risks, lessons learned, and mitigation strategies.

• Translate complex customer requirements into clear, actionable features that align with client goals and technical capabilities • Own and prioritize the product backlog, ensuring all work is well-defined, scoped, and ready for development • Lead backlog refinement and support sprint execution by keeping engineering teams focused, unblocked, and aligned • Define clear acceptance criteria to ensure delivered solutions meet both client expectations and technical standards • Proactively identify dependencies, risks, and blockers, and drive solutions to maintain delivery momentum • Serve as the primary liaison between client stakeholders, Professional Services, Project Management, and Engineering teams • Facilitate alignment across business and technical partners to ensure shared understanding and successful outcomes • Occasionally manage smaller client engagements end-to-end, ensuring timely delivery and strong communication • Support Agile ceremonies such as sprint planning, refinement, retrospectives, and standups as needed • Build strong cross-functional relationships and contribute to a collaborative, high-performing team environment • Partner with globally distributed teams, including collaborating with engineers in India (~15% of your time, with some schedule flexibility required)

• Own full-cycle billing (invoicing (subscriptions, usage-based billing, etc.) credits/refunds, Dunning process) • Ensure billing aligns with customer contracts and pricing terms • Manage collections process including outreach, follow-ups, and escalation on past-due accounts • Monitor AR aging and proactively drive DSO improvement • Resolve billing discrepancies, disputes, and short payments • Maintain billing and AR data within ERP systems (NetSuite preferred) • Partner with Accounting to support revenue recognition (ASC 606 alignment) • Collaborate with Sales and Customer Success on billing setup and collections strategy • Support month-end close with billing and AR reconciliations • Maintain audit-ready documentation, controls, and billing/collections policies • Identify and implement process improvements and automation opportunities

• Prospecting & Lead Generation: Identify key decision-makers within top state departments and agencies to initiate meaningful conversations about Submittable. • Lead Nurturing: Transform cold leads into Sales Qualified Leads (SQLs) through strategic outreach and consistent engagement. • Meeting Scheduling: Partner with Enterprise Account Executives (AEs) to schedule and facilitate meetings with qualified prospects. • Tech Stack Utilization: Maximize outreach efforts using CRM and Sales tools. • Problem Identification & Solutioning: Uncover prospects’ challenges and demonstrate how Submittable provides solutions to key government sector problems. • Collaboration with AEs: Support Enterprise AEs in nurturing longer-lead prospects and executing strategies for leads not yet in the pipeline. • Expert Support: Provide prompt and accurate responses to prospects' questions while showcasing deep industry and product expertise. • Platform Expertise: Build and maintain a comprehensive understanding of Submittable’s platform, including its features, functionality, and value within the government sector.

• Own end-to-end recruiting for assigned roles (intake, sourcing, screening, coordination, offer, and close) • Partner with hiring managers to define role requirements, hiring plans, and candidate profiles • Proactively source and build diverse candidate pipelines using multiple channels (LinkedIn, referrals, job boards, etc.) • Conduct initial candidate screens and guide candidates through the interview process • Coordinate interviews as needed, ensuring a seamless experience for candidates and interviewers • Manage and improve the candidate experience from first touchpoint through offer acceptance • Partner with leadership on offer creation, negotiation, and closing • Track and report on recruiting metrics (pipeline health, time-to-fill, conversion rates) • Manage ATS (Greenhouse) workflows, job postings, and pipeline activity • Continuously improve recruiting processes, tools, and employer branding • Assist with organizing and executing employee engagement initiatives such as employee engagement, wellness, recognition programs, and special events. • Support employer branding efforts to position the company as a great place to work • Participate in People Team projects and programs as needed • Manage and scale awards & recognition programs that drive engagement and enhance the company’s workplace experience.

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. We are seeking a highly organized, proactive People Operations Coordinator to support our remote-first software company headquartered in Missoula, Montana. This role plays a critical part in both People Operations and Recruiting, ensuring a seamless experience for candidates and employees across the full lifecycle. You will play a critical role in attracting, engaging, and hiring top talent, while ensuring a thoughtful and consistent candidate and employee experience. As a key member of the People Team, you will own full-cycle recruiting across a variety of roles while also supporting key People Team operations. This position will collaborate cross-functionally to drive initiatives that foster a positive, inclusive workplace culture and elevate employee capabilities across the organization. This is an excellent opportunity for someone early in their HR or recruiting career who is eager to learn, contribute, and grow in a fast-paced, people-first environment. How You’ll Make an Impact: Full-Cycle Recruiting (Core Focus) - Own end-to-end recruiting for assigned roles (intake, sourcing, screening, coordination, offer, and close) - Partner with hiring managers to define role requirements, hiring plans, and candidate profiles - Proactively source and build diverse candidate pipelines using multiple channels (LinkedIn, referrals, job boards, etc.) - Conduct initial candidate screens and guide candidates through the interview process - Coordinate interviews as needed, ensuring a seamless experience for candidates and interviewers - Manage and improve the candidate experience from first touchpoint through offer acceptance - Partner with leadership on offer creation, negotiation, and closing - Track and report on recruiting metrics (pipeline health, time-to-fill, conversion rates) - Manage ATS (Greenhouse) workflows, job postings, and pipeline activity - Continuously improve recruiting processes, tools, and employer branding Culture & Engagement - Assist with organizing and executing employee engagement initiatives such as employee engagement, wellness, recognition programs, and special events. - Support employer branding efforts to position the company as a great place to work - Participate in People Team projects and programs as needed - Manage and scale awards & recognition programs that drive engagement and enhance the company’s workplace experience, including supporting the administration of awards & recognition programs by tracking nominations, compiling reports, and assisting in communications. - Current Programming & Support required by this role includes: - Internal Communications - Employee Giving - Employee Recognition - Global Wellness Initiatives - Talent Acquisition - Recruiting, Hiring, Employer Brand People Operations Support - Support onboarding and pre-boarding to ensure a smooth transition from candidate to employee - Assist with employee lifecycle processes (promotions, transfers, offboarding) as needed - Provide administrative and program support on ad-hoc initiatives, lead and directed by HR or Exec Leadership What We’re Looking For: - Ability to drive cross-functional alignment with leaders and teams. - Proven ability to manage full-cycle recruiting independently - Strong sourcing skills and ability to build pipelines proactively - Excellent communication and stakeholder management skills - Ability to balance speed and quality in a fast-paced environment - Experience with ATS and HRIS platforms (e.g., Greenhouse, Rippling) - Familiarity with sourcing tools (LinkedIn Recruiter, job boards, etc.) - Candidate-first approach with a focus on experience and relationship-building - Adaptability and comfort working in a remote-first environment - Data-driven mindset with a focus on continuous improvement Location: This is a remote, U.S.-based role and you must live and reside in the U.S. full-time. Compensation: The annual salary for this position is $55,000 - $70,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: - Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts - 401(k) plan with employer match starting day one - Equity stock options to share in our success - Flexible hours, remote work options, and generous vacation and sick leave - Paid parental leave for mothers, fathers, and adoptive parents - Professional development stipends to support your career growth - Opportunities to participate in community outreach and volunteer programs - Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. About Our Process Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I.D. Verification and answer a few questions early allows us to move through the process more quickly. Let's Talk About AI: Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. For additional information and guidance on leveraging AI to prepare for interviewing at Submittable, please click here to view our AI policy. We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you.

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. Our New Business team is seeking a seasoned Account Executive who is passionate about closing high-value deals that drive meaningful impact. At Submittable, you’ll engage C-suite leaders, build strategic pipelines, own the full sales cycle for our solutions, and consistently exceed ambitious quotas. This role will play a critical role in scaling our impact-driven business. This is your chance to combine elite sales skills with a mission-driven product that’s reshaping the social impact and grantmaking landscape. We’re looking for candidates who combine demonstrated sales expertise, business acumen, and a passion for creating meaningful change. How You’ll Make an Impact: - Lead end-to-end sales cycles with large, complex organizations, driving new logo acquisition and expanding strategic relationships. - Execute rigorous pipeline management and accurate forecasting, leveraging sales methodologies such as MEDDIC/MEDDPICC to ensure consistent quota overachievement. - Develop and deliver compelling, tailored pitches and product demonstrations that connect our technology to long-term client goals. - Engage and build trusted partnerships with key stakeholders, including C-suite executives and cross-functional leaders. - Provide complete and appropriate solutions for every customer in order to boost revenue growth, customer acquisition, and profitability. - Maintain an accurate and up-to-date forecast for every open opportunity and keep clean data in Salesforce and other relevant systems. - Collaborate cross-functionally to share important information and insights about client and market findings to improve marketing and sales activities. - Mentor junior sales staff and contribute to a high-performance sales culture. - Innovate and problem-solve, providing customer feedback to influence product and program enhancements. What We’re Looking For: - Experience: 2+ years of B2B SaaS experience, with deep experience in full-cycle enterprise software sales highly preferred. - Track Record: Demonstrated success leading sales, selling 'mission-critical' software solutions, and consistently exceeding quota on a monthly and annual basis. - Deal Complexity: Experience managing complex sales cycles and closing high-value deals, with a track record of closing deals valued over $250K Annual Recurring Revenue (ARR) being a significant advantage. - Sales Acumen: Deep experience leveraging sales methodologies (MEDDPICC, MEDDICC, Challenger, or similar) to drive accurate forecasting. Strong hunter mentality with expert-level prospecting and negotiation skills. - Communication: Exceptional storytelling, presentation skills, and the ability to deliver dynamic software demonstrations and influence senior executives. - Culture: Passion for social impact and mission-driven technology, with the ability to thrive with autonomy, accountability, and a relentless drive to win in a high-growth environment. Location: This is a full-time, remote position and you must live and reside in the U.S. full-time. Compensation: The annual salary for this position is $85,000 - $120,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: - Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts - 401(k) plan with employer match starting day one - Equity stock options to share in our success - Flexible hours, remote work options, and generous vacation and sick leave - Paid parental leave for mothers, fathers, and adoptive parents - Professional development stipends to support your career growth - Opportunities to participate in community outreach and volunteer programs - Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. About Our Process Our goal is a fair, efficient, and thorough evaluation process that benefits you and our team and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I.D. Verification and answer a few questions early allows us to move through the process more quickly. Let's Talk About AI: Guidelines for using AI in our Hiring Process: At Submittable, we believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. For additional information and guidance on leveraging AI to prepare for interviewing at Submittable, please click here to view our AI policy. We believe our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look forward to learning more about you.