Collections Representative - Monday to Friday, 8:30 AM to 5:00 PM Eastern Pay range: $19.41 - $25.50 / hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Role Description We are looking for a Credit and Collections Manager that provides coverage for the full lifecycle of customer financing arrangements and accounts receivable. This role serves as a bridge between Sales and Finance, ensuring that the company arranges flexible financing arrangements responsibly while maintaining a healthy cash flow through proactive collections. You will analyze creditworthiness, negotiate payment terms, and resolve billing discrepancies, all while providing an exceptional customer experience that protects the company’s professional reputation. Role Expectations - Credit & Financing Management - Evaluate new client financing requests by partnering with the client and the sales rep to create a customized payment plan based on the client's ability to pay. - Establish and periodically review financing offerings in accordance with company risk policies. - Collaborate with the Sales team to find creative financing solutions that enable growth without compromising financial security. - Collections & Portfolio Management - Monitor accounts to ensure timely payments and minimize Days Sales Outstanding (DSO). - Conduct outbound collection calls and emails with a focus on professionalism and problem-solving. - Identify and escalate "at-risk" accounts or significant payment delays to senior management. - Dispute Resolution & Reconciliation - Investigate and resolve customer inquiries regarding invoices, short payments, or billing errors. - Partner with Customer Experience and Sales departments to verify refund claims. - Perform account reconciliations to ensure the accuracy of the Aging Report. - Reporting & Compliance - Prepare weekly and monthly reports on collection status, bad debt reserves, and DSO metrics. - Maintain accurate documentation of all collection efforts and credit decisions within the ERP/CRM system. - Ensure all activities comply with local and federal lending and collection regulations. - Update sales trackers. Qualifications - 3+ years of experience in sales collections and/or credit programs. - Experience in a B2C sales company is highly preferred. - 3+ years experience with CRMs, preferably clear.io and 3rd party app platforms. Requirements - Bachelor’s degree in Finance, Accounting, or Business Administration (or equivalent experience) preferred. - Technical Depth - Advanced Excel skills (Pivot Tables, VLOOKUPs). - Proficient in Google Suite. - Advanced proficiency in web-based applications. - Soft Skills - Negotiation: The ability to be firm yet empathetic to reach "win-win" payment solutions. - Communication: Exceptional verbal and written skills for handling sensitive financial discussions. - Analytical Thinking: High attention to detail when reviewing financial data and aging reports. Benefits - Annual base salary of $55,000, plus up to 20% of salary bonus annually, paid quarterly if individual and company KPI's are met. - 13 paid company holidays. - 2 weeks of paid vacation accrued annually and 40 hours of Paid Sick time. - Fully Remote location. - Schedule: 8AM EST - 6 PM EST Monday through Friday and one weekend a month.

Role Description The Collections Specialist – East Coast is responsible for managing a defined portfolio of client accounts to ensure timely payment of invoices and optimization of cash flow. This role will oversee day-to-day collections activities for assigned East Coast clients, proactively follow up on outstanding receivables, resolve billing disputes, and maintain strong client relationships while adhering to company credit and collections policies. The position plays a key role in reducing days sales outstanding (DSO), minimizing aged receivables, and supporting disciplined working capital management. Qualifications - Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred - 2+ years of experience in collections, accounts receivable, or credit management preferred - Experience managing a high-volume portfolio of commercial accounts - Professional services, legal services, or project-based billing experience preferred - Working knowledge of AR aging, cash application, and dispute resolution processes - Experience with ERP systems (NetSuite preferred), AR software (High Radius preferred) and Microsoft Excel - Strong verbal and written communication skills - Highly organized with strong follow-up discipline and attention to detail - Comfortable working in a fast-paced, metrics-driven environment Requirements - Manage a designated book of business consisting primarily of East Coast clients. - Proactively monitor AR aging and execute timely follow-up in accordance with established collections cadence and escalation protocols. - Conduct outbound calls and written follow-up (email, statements, demand notices as appropriate) to secure payment commitments. - Document all collection activity accurately in the ERP system. - Identify, track, and resolve billing disputes in partnership with Client Services, Sales, and Billing teams. - Reconcile account discrepancies including unapplied cash, short payments, and credits. - Ensure adherence to contractual payment terms and escalate delinquent accounts in line with policy. - Support the preparation and distribution of account statements and aging reports. - Recommend accounts for escalation, credit hold, or outside collections when appropriate. - Serve as a primary AR contact for assigned clients. - Partner cross-functionally to resolve issues impacting payment timelines. - Maintain a professional and solutions-oriented approach while protecting company interests. - Provide feedback to management regarding recurring billing or contractual issues affecting collections. - Maintain accurate aging commentary and status notes on all material past-due accounts. - Support weekly collections reporting and cash forecast inputs. - Meet or exceed individual performance metrics tied to DSO reduction, aging buckets, and cash targets. - Adhere to internal controls and company AR policies. Benefits - Medical, Dental, and Vision coverage - 401k - Paid Time Off (PTO) - Internet Stipend for remote workers - And much more!

Role Description The Collections Representative is responsible for contacting customers with past-due accounts to secure payment and resolve outstanding balances. This role requires high-call volume, strong negotiation skills, and the ability to maintain positive customer relationships while meeting performance and cash collection goals. - Negotiate payments and secure payments to resolve outstanding balances. - Provide professional, courteous customer service while discussing sensitive financial matters. - Document all account activity accurately in the company’s computer systems. - Follow company policies and applicable regulations related to first-party collections. - Identify customer issues and recommend appropriate payment solutions. - Monitor accounts to ensure timely follow-up and payment resolution. - Meet or exceed established call volume, collection, and quality metrics. - Achieve a minimum of $5,000 in collected payments per week. - Make 110+ outbound and/or inbound calls daily to customers regarding past due accounts. - Collaborate with supervisors and team members to improve collection performance. Qualifications - High school diploma or equivalent required. - 1 – 2 years of experience in collections and/or sales. - Strong communication, negotiation, and problem-solving skills. - Proven ability to work in a fast-paced, high-volume call environment. - Advanced computer skills and experience with CRM or collections software required. - Ability to remain professional and empathetic during difficult conversations. - Ability to negotiate and persuade customers. Requirements - Must be able to work in a performance-driven environment with measurable call and cash collection targets. - This is a 100% remote position requiring high internet speed. - This position offers an hourly rate and a weekly bonus based on collection performance. - Monthly contests to encourage team building and drive results! - This is a full-time position working 40 hours per week. - Every employee is required to work one Saturday morning per month. - Current shifts available: - Monday – Friday (LATE SHIFT): 10:30 AM – 7:00 PM EST and one Saturday a month 9:00 AM - 1:00 PM EST - Monday – Friday (EARLY SHIFT): 8:30 AM – 5:00 PM EST and one Saturday a month 9:00 AM - 1:00 PM EST Benefits - Connect America is a drug-free workplace and an Equal Opportunity Employer. - We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.