Stravito

• Manage, coach and develop a team of 10-15 Customer Success Managers. • Own customer escalations end to end, being the senior presence on calls. • Operationalise change coming from CS leadership. • Keep the machine running smoothly, troubleshooting issues proactively. • Stay customer-facing and involved in the details of your team's accounts.

• Create high-quality visual design across brand, web, campaigns, and marketing materials • Design and maintain key website pages in collaboration with the growth team • Create assets for social media, events, presentations, sales materials, and customer communications • Contribute to the Stravito design system - templates, components, and brand guidelines • Support the Creative Director on projects involving external agencies and contractors • Help build Canva and Figma templates that make it easy for other teams to work on-brand

• Build and maintain robust integrations that seamlessly ingest content from diverse enterprise systems • Create content processing systems that handle millions of documents while maintaining low API response times • Build the data models that power our AI brain's ability to synthesize insights across massive content libraries • Establish patterns, standards, and interfaces that enable product teams to rapidly build customer-facing features • Ensure reliable, performant content systems across all ingestion channels

• Own discovery and definition for AI Personas workstreams: customer interviews, problem framing, prioritisation, and specs • Work directly with insights teams at large CPG companies to validate what we build before we build it • Partner with engineering and design in two-week sprints, keeping scope tight and decisions explicit • Synthesise customer signal from calls, support, and sales into a ranked view of what matters • Contribute to the broader Decision Tools roadmap, including how Personas connects to launch simulation and prediction

• Build and own pre-sales enablement: sales decks, discovery frameworks, battlecards, case studies, and the content engine behind them • Lead a small team spanning sales materials creation and sales operations • Build Sales Operations into a strategic function: sales process design, pipeline rigor, forecasting support, and a CRM that works as a system of action — not just a system of record • Own and optimize our sales stack — HubSpot, LinkedIn Sales Navigator, Qwilr, Fireflies, and whatever comes next — from evaluation through adoption • Make AI a superpower for our sales org: build playbooks and workflows with Claude and similar tools for research, content, call intelligence, and deal prep • Define what success looks like — content utilization, ramp time, win rates — measure it, and double down on what works • Partner with our SVP of Sales as a trusted advisor on seller productivity and readiness

• Drive business growth and achieve high client retention • Maximize client satisfaction, securing renewals, and growing accounts • Create a substantial up- and cross-sell pipeline • Achieve ARR growth targets across assigned accounts • Expand Stravito's presence within client organizations

• Editorial calendar: own end-to-end planning aligned to go-to-market priorities • Hands-on content creation: write thought leadership, campaign assets, sales enablement • Full-funnel asset development: build content for awareness, consideration, and decision stages • Distribution and repurposing: activate content across various channels • Sales and demand gen alignment: develop content that supports account-based marketing • Performance and optimization: track engagement, pipeline influence, and sales usage • Content operations: build scalable systems for planning, production, and approvals

• Own end-to-end demand generation strategy, execution, optimization, and budget • Build and run full-funnel campaigns across paid media, account-based marketing, outbound, events, etc. • Manage agencies and partners across paid acquisition channels • Create and drive demand for events and webinars • Partner with Sales on campaigns and account lists • Continuously improve landing pages and conversion paths • Track pipeline metrics and translate data into recommendations

• Manage, support and develop a portfolio of enterprise customers (B2B) • Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement • Develop the business by identifying patterns and synergies between different end-user use cases • Proactively share customer learnings and insights with the broader Stravito team • Report to the Lead Customer Success Manager for the US • Work closely with Product, Tech & Design to make it happen!

• Own the end-to-end delivery of enterprise customer implementations • Serve as the primary contact for customers during Implementation • Partner with internal teams for successful feature deployment • Maintain high standards of delivery quality and customer satisfaction • Contribute to developing scalable delivery methods