Stravito

• Drive business growth and achieve high client retention • Maximize client satisfaction, securing renewals, and growing accounts • Create a substantial up- and cross-sell pipeline • Achieve ARR growth targets across assigned accounts • Expand Stravito's presence within client organizations

• Editorial calendar: own end-to-end planning aligned to go-to-market priorities • Hands-on content creation: write thought leadership, campaign assets, sales enablement • Full-funnel asset development: build content for awareness, consideration, and decision stages • Distribution and repurposing: activate content across various channels • Sales and demand gen alignment: develop content that supports account-based marketing • Performance and optimization: track engagement, pipeline influence, and sales usage • Content operations: build scalable systems for planning, production, and approvals

• Own end-to-end demand generation strategy, execution, optimization, and budget • Build and run full-funnel campaigns across paid media, account-based marketing, outbound, events, etc. • Manage agencies and partners across paid acquisition channels • Create and drive demand for events and webinars • Partner with Sales on campaigns and account lists • Continuously improve landing pages and conversion paths • Track pipeline metrics and translate data into recommendations

• Manage, support and develop a portfolio of enterprise customers (B2B) • Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement • Develop the business by identifying patterns and synergies between different end-user use cases • Proactively share customer learnings and insights with the broader Stravito team • Report to the Lead Customer Success Manager for the US • Work closely with Product, Tech & Design to make it happen!

• own the end-end delivery of enterprise customer implementations, from contract sign through go-live • serve as the primary contact for customers during implementation, maintaining clear, well-functioning communication and establishing a strong rapport with our customer stakeholders • partner with internal teams for the successful deployment of new features to customers, including the preparation of delivery processes, documentation, and customer facing collateral • maintain high standards of delivery quality and customer satisfaction • collaborate closely with key teams along the customer journey, ensuring seamless handoffs and preservation of strategic knowledge • maintain an astute sense of risk awareness and proactively seek internal team collaboration on mitigation plans • contribute to the development of scalable delivery methods, making effective use of automations, processes, playbooks, and frameworks

• Build and operate data pipelines that move event streams, document metadata, and usage data into our cloud data warehouse (ClickHouse Cloud, Snowflake, Azure) • Design and maintain APIs for analytics and event extraction, with multi-tenant security baked in (RBAC, OAuth, SSO/SAML) • Make data usable: whether that's modeling schemas for BI consumers, investigating a data quality issue, or helping a stakeholder understand what's possible with the data we have • Keep things reliable and secure through automated tests, monitoring, and handling of sensitive data within SOC 2 and ISO 27001 environments • Power our AI experiences by working with vector stores, indexing, and retrieval systems • Drive engineering best practices across the platform: CI/CD, peer reviews, infrastructure as code, API versioning, and clear documentation

• Create AI-powered workflows that eliminate tedious insights work: automatic report generation, intelligent summarization across hundreds of sources, and proactive insight discovery from vast content libraries • Integrate cutting-edge AI capabilities: Implement multi-model orchestration (LLMs, embeddings, classifiers), build robust fallback systems, and ensure consistent performance across diverse document types and languages • Collaborate on full-stack AI delivery: Partner with product and engineering teams to ship features end-to-end, from ML pipelines to APIs to user interfaces that make AI accessible for non-technical users

• Own the Data • Maintain data hygiene, quality, integrity, and field governance across HubSpot and connected systems • Build and maintain operational dashboards and reports covering pipeline health, ARR, conversion rates, sales cycles • Onboard and train commercial team members on systems, processes, and best practices • Own the visibility of data and report accuracy

• Lead design work across the product lifecycle—from discovery to implementation. • Turn user needs, product goals, and technical constraints into clear product experiences. • Work closely with product managers and engineers in small, collaborative teams. • Create flows, wireframes, prototypes, and high-fidelity designs. • Use research, feedback, and product thinking to guide design decisions. • Take ownership of problems and drive solutions from idea to shipped product.

• Own the company's most important commercial questions: what drives deal velocity, pipeline conversion, durable expansion, and where we're misallocating effort or capital • Conduct deep analyses that go beyond surface-level metrics • Proactively identify questions others aren't asking • Translate findings into concrete recommendations — and track whether they moved the needle • Share insights broadly to raise the analytical bar across the organisation