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Customer Delivery Manager
Location
United Kingdom
Posted
26 days ago
Salary
0
Seniority
Senior
Job Description
Customer Delivery Manager
Stravito
• own the end-end delivery of enterprise customer implementations, from contract sign through go-live • serve as the primary contact for customers during implementation, maintaining clear, well-functioning communication and establishing a strong rapport with our customer stakeholders • partner with internal teams for the successful deployment of new features to customers, including the preparation of delivery processes, documentation, and customer facing collateral • maintain high standards of delivery quality and customer satisfaction • collaborate closely with key teams along the customer journey, ensuring seamless handoffs and preservation of strategic knowledge • maintain an astute sense of risk awareness and proactively seek internal team collaboration on mitigation plans • contribute to the development of scalable delivery methods, making effective use of automations, processes, playbooks, and frameworks
Job Requirements
- 5+ years in SaaS implementations, professional services, or customer success teams
- experience managing enterprise customers and complex implementations
- executive stakeholder management skills
- strong solutioning skills
- comfortable applying a proactive approach to AI tooling adoption
- familiarity with integration requirements, APIs, and enterprise IT environments
- experience collaborating and troubleshooting with technical teams
- ability to grasp and express the essential value of product features and their application
- excellent communication, collaboration and presentation skills
- ability to manage multiple projects simultaneously
- ability to thrive in start-up and remote-first environments
- fluency in English, both spoken and written
- additional European languages desirable
Benefits
- remote-first and globally spread team
- company events a couple of times each year
- fun, collaborative environment
- zero micro-management
- encouraged to cultivate your own processes
- competitive compensation package
- possibility of working with cutting-edge technology
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