Role Description College Success Coaches are dynamic and motivated undergraduate students who virtually support fellow college students in their journeys through college. The Let’s Get Ready staff sends pre-scheduled text messages each week to our college students with helpful tips, reminders, and check-in questions. When students reply to those pre-scheduled texts with questions or comments, College Success Coaches respond to students and start a conversation. College Success Coaches jump into action by providing support by text, phone, video, and email when a student shares a challenge/asks a question, to build a relationship, provide individualized support, and troubleshoot any issues. This role is an exciting opportunity to have a large-scale impact on the students we serve by supporting them through our weekly texting curriculum, answering their questions, and providing encouragement and resources to support their college goals. College Success Coaches report to a Let’s Get Ready Program Manager who provides guidance and support through mandatory weekly supervision meetings. Duties/Responsibilities: - Respond to student text messages received on our texting platform Mainstay within 24 hours. - Check Mainstay messaging platform daily, at minimum an hour a day to ensure all messages are seen and being responded to. - Provide quality and engaging support to students, including advice, resources, and encouragement around topics such as: - Completing tasks to get ready for the school year - Signing up for fall classes - Talking to their guidance counselor or academic advisor - Accessing academic/campus resources - School-work-life balance - Other obstacles - Offer a college perspective by sharing relevant stories from your experience as a college student to help students navigate their own journey. - Send relevant tip sheets from LGR curriculum and guide students to make good use of the school resources available to them. - Develop warm rapport with students and ask follow-up questions to increase program engagement and support matriculation and persistence in college. - Creatively develop relationships with a caseload of students by sending individualized text messages and emails with additional resources. - Complete virtual learning modules (LGR360) in a timely manner, covering topics such as culturally responsive mentorship, active listening, and facilitating student goal setting. - Conduct mandatory monthly check-in calls via phone/video for further assistance with the college access process. - Track communication (milestone persistence, escalations) with mentees using our Salesforce data platform. - Collect student information to share with LGR to ensure students are on track. - Attend weekly supervision meetings (video) with Program Manager to discuss progress towards goals, quality of engagement with students, troubleshoot issues, flag urgent/sensitive situations, and plan for the upcoming week. - Participate in mandatory monthly coach meetings for professional development and to discuss critical programmatic updates. Qualifications - Must be a current undergraduate student or have graduated within the past 1–2 years, with demonstrated leadership and communication skills. - Be extremely comfortable building rapport virtually via phone calls, email, text messaging, live video streams, etc. - Have exceptional relationship-building ability across personality and identity differences and be effective in communicating with warmth and empathy. - Have time management, attention to detail, and organizational and problem-solving skills. - Able to navigate multiple, new technology platforms. - Balance result-driven work with a personable approach. - Be comfortable working independently and collaboratively in a virtual environment. - Must be able to commit to the position for the full school year with summer employment included (August 2026 through August 2027). Requirements - Former Let’s Get Ready alumni and coaches are strongly encouraged to apply. - Dedicated and passionate about Let’s Get Ready’s mission and helping students reach their goals. - Interest in learning about college success strategies; how to effectively support various student subpopulations and deepening self-awareness. - Previous experience serving as a mentor to first-generation college students. - Excellent self-motivation skills. - Strong problem-solving, organizational, and time management skills. - Positive reception to feedback and willingness to actively incorporate feedback. - Excellent interpersonal, oral, and written communication skills - especially the ability to communicate with warmth and build mentoring relationships over text/phone. - Current or previous involvement in campus (student club/organizations, tutoring, orientation leader, work-study, etc.). - Experience with data entry is a plus. - Ability to use discernment and clear judgment about the level of support and follow-up needed including following LGR's escalation protocols to identify and support students in need. - In good academic standing and plan to be enrolled in college in the school year 2026-2027. Training - College Success Coaches are expected to attend mandatory training in August 2026 and complete onboarding tasks before working with students. - Mandatory training will happen virtually. Compensation - The hourly wage is at least $12.00/hour or your work location’s minimum wage - whichever is higher. - This position runs from August 2026-August 2027. How to apply - Complete application, submit resume and a cover letter that introduces yourself and why you are interested in the position. - Applicants applying by May 22nd will be strongly considered. All others will be considered on a rolling basis. - Please do not contact the job poster.

• Own customer engagement strategy across the full lifecycle: onboarding, activation, ongoing engagement, renewal, and reactivation • Design and optimize multi-channel experiences across email, SMS, push, and in-app messaging to drive engagement and services adoption • Build and scale automated lifecycle journeys including welcome, onboarding, feature adoption, renewal reminders, and win-back programs • Partner with Subscription Growth and In-App teams to drive engagement that supports conversion, retention, and plan upgrades • Leverage behavioral and lifecycle data to build audience cohorts and deliver highly personalized, timely communications • Analyze large datasets to identify engagement opportunities, segment users, and inform lifecycle strategy to continuously improve the customer experience • Own reporting and performance tracking across email and in-app engagement channels, translating insights into actionable recommendations • Test and optimize messaging, cadence, and channel mix through experimentation and A/B testing • Collaborate with Product, Data, and Creative teams to ensure a cohesive, seamless, and insight-driven customer journey

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• Build and own scalable reporting, dashboards, and forecasting • Act as a steward for CS data integrity • Turn customer, product, and revenue data into actionable insights • Partner cross-functionally to translate insights into action • Leverage AI and automation tools to scale customer outreach • Design and implement AI-powered and agent-based workflows