Staples Canada

Role Description The Category Sales Specialist is responsible for pursuing and growing lines of business in the Mid-Market customer base beyond traditional office supplies (Business Essentials). The Category Sales Specialist serves as the new leader generator for assigned Growth Categories within their assigned region looking for net new accounts and working in collaboration with the Mid Market Sales team to value-added sales opportunities within our existing customer base. As a by-product of this responsibility, the Category Sales Specialist will have or acquire a mid to high level of subject matter expertise which will be used in consultation with existing and prospective customers for the purpose of new business growth in this line of business. Specifically, You Will: - Consistently achieve revenue and gross margin targets through a proactive selling strategy of negotiating on behalf of Staples and or their assigned Dealer Brands to be the primary supplier of assigned Growth Category Supplies/Services to companies in the assigned territory. - Develop a high value-add relationship with key contacts in existing account base to grow sales. - Research, qualify, negotiate and present appropriate assigned Category solutions to acquire new business. - Prospect and pursue new, non-category customer opportunities on behalf of all brands in the assigned territory. - Lead the implementation of newly acquired business, ensuring seamless integration of products and services for clients, including account set-up, coordinating logistics, delivery timelines, and post-sale support, which may include minor installations on site for equipment (e.g., dispensers and dispensing units). - Develop and execute implementation plans for newly sold category solutions, including customizing offerings and addressing any client-specific challenges to drive customer satisfaction. - Conduct post-implementation reviews to ensure solutions are delivering as promised, working with the customer and internal teams to resolve any issues and adjust the offering as necessary. - Regularly update Salesforce.com and other CRM tools to track implementation progress and ensure clear communication of milestones and issues to all stakeholders. - Track and manage all opportunities via Salesforce.com and other CRM or Sales Enablement tools to ensure that all program requirements are met during the selling, implementation, and maintenance phases. Qualifications - College diploma and/or University Level Degree or equivalent experience. - Self-starter results oriented. - Strong financial acumen. - Demonstrated analytical, negotiating, and problem-solving skills. - 3-5 years of a demonstrated successful track record in new business development including cold calling and leading discovery meetings, solution presentations, and solution implementation. Benefits - Associate discount - Base salary plus commission - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more...

Role Description As a Tech Support Specialist, you will be responsible for providing efficient, quality tech support to our customers. This is a frontline call center and chat role where you will troubleshoot technology, computer hardware, and software-related issues for external customers. You will recommend timely, intelligent service paths to customers and be responsible for selling and sharing the value of services including service subscriptions. - Handle inbound and outbound contacts, delivering technical support services for external customers. - Handle inbound remote connections, delivering technical support services for external customers. - Assist customers in connecting to the remote platform. - Actively engage in service solutions sales, recommending company products and services. - Check for payment and subscription validation in customer accounts. - Diagnose technical issues using a systematic listening and probing approach. - Consult internal tools, databases, manuals, and internal resources for information on resolution procedures. - Initiate dispatch procedures for hardware pickup/shipment as appropriate for limited product lines. - Support frontline operations, including but not limited to handling/creating technical support tickets, initializing service tickets of different types using approved systems and processes, and triaging inbound contacts across multiple service paths. - Leverage all available support channels, resources, and platforms to enhance customer experience and productivity. - Warmly transfer customers to the appropriate team to efficiently complete services. - Conduct administrative tasks in various technical platforms (ETS, Ring Central, Beyond Trust, etc.). Qualifications - Degree, diploma, or certificate in technical or networking field. - A+ certification preferred. - Advanced technical troubleshooting skills and ability to resolve complex technical issues. - Advanced knowledge of technology & operating systems (Windows, MacOS, Chrome OS, iOS, Android). - Verifiable and demonstrated skill in performing services/upgrades to all types of computers. - Bilingual in French and English. - 5+ years in a technical field with a focus on repairs and troubleshooting. - 3+ years in a customer service environment. - Demonstrated experience in managed devices and networking support. Benefits - Associate discount - Health and Dental benefits - RRSP/DPSP - Learning & Development programs - And more… Company Description

Role Description We are currently looking for an outstanding Business to Business (B2B) Inside Account Manager to join our team! The focus of this position is growing sales in each account to become the single source provider for all our customers. This is an exciting opportunity for an inside sales professional that enjoys achieving success, overcoming challenges, building relationships, and exceeding sales goals. - Your main responsibility is meeting all sales targets by uncovering and winning new sales opportunities within your account portfolio. - You will sell our “one-stop solution” to customers over the phone enabling them to purchase all lines of business with our company. - You will work closely with your current customers, lines of business partners, business development teams and sales managers to increase sales and retain accounts through a proactive selling strategy. - Consistently achieve revenue and gross margin targets in all lines of business, through a proactive selling strategy. - Win new lines of business by working with internal partners to identify all sales growth opportunities. - Implement all Staples sales strategies to ensure company meets objectives through penetration of further sales on newly won accounts. - Develop high-value add relationships with multiple key contacts for each account. - Achieve set Key Performance Indicators and sales objectives. Qualifications - Previous experience in inside sales, and solution selling over the phone. - Strong communication/interpersonal skills. - Superior consultative selling skills with proven closing abilities. - Commitment to achieving key performance indicators – identifying and winning new opportunities. - Familiarity with CRM platforms. - Ability to function independently to achieve targets as well as work effectively in a team environment. - Deadline and detail-oriented with strong organizational skills. - A proven background of hitting and exceeding sales targets. - Creative and social media savvy – adaptive to an everchanging sales environment. Benefits - Associate discount - Base salary plus commission - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more...

Role Description As a Senior Tech Support Specialist, you will be responsible for handling technical escalations and advanced troubleshooting to provide quality support to our customers and subscribers. You will play a vital role in increasing subscriber satisfaction and retention by maximizing your technical knowledge to increase our first contact resolution rate. In this exciting role, you will take ownership of the technical escalation process and related customer follow-up, researching solutions to complex technical issues. Each day will be challenging, fast paced, meaningful and rewarding. - Handle inbound and outbound contacts, delivering on the requirements for various approved Staples programs (internal and customer-facing) - Ensure the defined personal KPI objectives are met or exceeded - Provide a positive customer experience by leveraging strong and professional communication skills, gaining a thorough understanding of the problem, systematically and efficiently diagnosing and resolving the problem using approved processes. - Support frontline operations as required, including but not limited to, handling/creating technical support tickets, initializing service tickets of different types using approved systems and processes, triaging inbound contacts across multiple service paths, etc. - Investigate technical escalations and conduct follow up calls as required, ensuring our customer requirements are fully met in a timely manner - Set appropriate expectations to our customers, including service times and general repair steps - Recommend, sell, and transact a variety of services and subscriptions to our customers - Review negative feedback to adjust and learn from negative experience - Effectively resolve all customer concerns and escalate to management when necessary - Conduct administrative tasks in various technical platforms (ETS, Ring Central, Beyond Trust, etc.) - Collaborate with operational support team to log, manage, and publish technical issues and resolutions to the internal knowledge base - Establish and maintain service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work Qualifications - A+ certification required - Degree, diploma, or certificate in a technical or networking field - 5+ years in a technical field with focus on repairs and troubleshooting - 3+ years in a customer service environment - Demonstrated experience in managed devices and networking support - Advanced technical troubleshooting skills and ability to resolve complex technical issues - Strong communication and customer service skills - Ability to de-escalate customer concerns by leveraging empathy, logic and superior soft skills - Ability to work independently and in a team environment - Professional and courteous demeanor - Detailed problem solving and sound decision-making skills - Ability to manage flexible working hours - Bilingual preferred - Advanced knowledge of technology & operating systems (Windows, MacOS, Chrome OS, iOS, Android) - Advanced technical understanding of Internet, search engine, and networking required - Verifiable and demonstrated skill in performing services/upgrades to all types of computers - Knowledge in networking and device management - Advanced Incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution - Ability to plan, organize and prioritize effectively to handle daily responsibilities and serve our customers Requirements - Work from home position - Rotational shift schedule, including evenings and weekends Benefits - Base Salary Plus Commission - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more…

Hunts within defined territory to prospect and win net new small to medium business customers. B2Bs are also responsible to ramp and onboard net new won accounts to further expanding our customer base. It is a high velocity sales position that leverages a prioritized call list to drive prospect engagement remotely by phone, video, face to face, and utilizing digital tools. What you’ll be doing: - Exhibit effective appointment setting skills and set the required number of appointments each week with the correct decision makers. - Effective Selling Skills - Utilizing professional selling skills - Discover prospects incremental and programmatic needs - Effectively communicates Staples value propositions, capabilities, products and assortments including all categories - Capable of overcoming objections and closing the sale. - Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Priority List, Tenfold, SFDC). - Internal Partnerships: Effectively work with customer support/set up teams and category specialists to progress deals forward to closed won - Implements and ramps wins driving compliance to new account/program - Expertise of prospect industry buying process’ and ability to support product selection and standardization - Create sticky accounts which will continue to purchase from Staples - Integrates feedback from prospects into their sales approach - New customer assortment and pricing - Internal Teaming: Individual will need to communicate and work closely with Category Specialists, and Support teams - Customer Communications: Individual is responsible to communicate with prospects daily in person and face to face in a professional manner What you bring to the table: - Strong drive and a desire to win - Strong aversion to complacency - Proven ability to view rejection as a learning opportunity and double down on next best actions - Experience and proven track record of business development - Strong ability to develop and deliver presentations virtually and in person - Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills - Ability to work with product category sales team members - Strong business, financial, operations and technology acumen - Ability to analyze business and industry trends to create tailored solutions for prospects based upon Staples value proposition - Ability to function independently with minimal daily supervision - Ability and motivation to find, develop, and close sales - Demonstrated work ethic, self-disciplined - Ability to succeed in a competitive selling or goal-oriented environment - Ability to be coached and to incorporate feedback - Professional appearance and demeanor - Strong organization and time management skills What’s needed- Basic Qualifications: - 1-3 years of successful sales experience or success as a Staples B2B Sales Associate - 3+ years experience in PowerPoint, Excel, and Outlook What’s needed- Preferred Qualifications: - Bachelor’s Degree - Knowledge of Customer Relationship Management tool (CRM) - Industry knowledge, a plus We Offer: - Inclusive culture with associate-led Business Resource Groups - Flexible PTO (22 days) and Holiday Schedule - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! Work Location: This is a remote position with a regional focus. This position supports customers in Florida (Tampa, St Pete Fort Myers and surrounding city's. While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region. The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Some of what you will do: We are currently looking for an outstanding Business to Business (B2B) Inside Account Manager to join our team! The focus of this position is growing sales in each account to become the single source provider for all our customers. This is an exciting opportunity for an inside sales professional that enjoys achieving success, overcoming challenges, building relationships, and exceeding sales goals. Specifically, You Will: - Your main responsibility is meeting all sales targets by uncovering and winning new sales opportunities within your account portfolio. - You will sell our “one-stop solution” to customers over the phone enabling them to purchase all lines of business with our company. - You will work closely with your current customers, lines of business partners, business development teams and sales managers to increase sales and retain accounts through a proactive selling strategy. - Consistently achieve revenue and gross margin targets in all lines of business, through a proactive selling strategy. - Win new lines of business by working with internal partners to identify all sales growth opportunities. - Implement all Staples sales strategies to ensure company meets objectives through penetration of further sales on newly won accounts. - Develop a high-value add relationships with multiple key contacts for each account. - Achieve set Key Performance Indicators and sales objectives. Some of what you need: - Previous experience in inside sales, and solution selling over the phone. - Strong communication/interpersonal skills. - Superior consultative selling skills with proven closing abilities. - Commitment to achieving key performance indicators – identifying and winning new opportunities. - Familiarity with CRM platforms. - Ability to function independently to achieve targets as well as work effectively in a team environment. - Deadline and detail-oriented with strong organizational skills. - A proven background of hitting and exceeding sales targets. - Creative and social media savvy – adaptive to an everchanging sales environment. Some of what you will get: - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more... #MakeAnImpact We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience. Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Success factors for this role include flexibility and efficiency across multiple contact channels (phone, email, or chat) while striving to deliver exceptional quality. Start Date if Selected: May 18, 2026 What you’ll be doing: - Routinely interact with customers who require assistance resolving issues that may be complex or escalated - Perform research and determine optimal resolution - Provide timely follow-up and follow-through - Collaborate with multiple teams (internal and external) - Document details related to the nature of customer contacts - Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards What you bring to the table: - Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience - Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need - Readily takes action and steps up to handle tough issues, displaying a can-do attitude Basic Qualifications: - Previous customer service experience - Distraction-free, designated workspace/home office - High Speed Internet - Ability to perform basic equipment troubleshooting and PC/hardware set up - Must be able to work 9:00 AM - 5:30 PM Eastern time for training during the first 7 weeks - After training, must be able to work 11:30 AM - 8:00 PM Eastern time, including 1 weekend day (weekend day TBD) Preferred Qualifications: - 2+ years Customer Service experience within the past 5 years - High School Diploma or GED - Previous work from home experience We Offer: - Inclusive culture with associate-led Business Resource Groups - Vacation Allotment and Holiday Schedule - Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more! Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Some of what you will do: The Sales Content Specialist plays a critical role in enabling seller effectiveness by developing, organizing, and optimizing high-impact, customer-facing content. This role transforms approved brand frameworks, product messaging, and insights into compelling, easy-to-use sales collateral that supports consistent, value-driven customer conversations. Working closely with Sales Enablement, Marketing, and Merchandising partners, this individual ensures content is relevant, on-brand, and accessible—empowering sellers to engage customers with clarity and confidence. Specifically you will: Sales Content Development & Design: 45% - Develop, design, and adapt customer-facing collateral (presentations, one-pagers, case studies, proposals, etc.) aligned to approved frameworks, brand standards, and messaging - Translate complex product, category, and solution information into clear, compelling sales stories that support value-based selling - Ensure consistency in tone, visual identity, and key value propositions across segments, verticals, and channels - Build modular, flexible content that sellers can easily customize while maintaining brand and messaging integrity - Continuously evolve content formats to improve usability, clarity, and customer impact Sales Enablement Support & Collaboration: 30% - Partner with Sales Enablement to identify content needs aligned to sales plays, campaigns, and go-to-market priorities - Collaborate with Marketing and Merchandising to translate approved materials into practical, seller-ready assets - Support launch readiness by coordinating the rollout of content packages, toolkits, and messaging updates - Gather and incorporate seller feedback to improve content relevance, usability, and effectiveness in customer interactions Content Management Governance: 15% - Maintain a structured, intuitive, and searchable content repository within enablement platforms (e.g., Highspot, Salesforce, SharePoint) - Audit and update content regularly to ensure accuracy, alignment to current offers, and lifecycle management - Apply version control, tagging, and governance standards to ensure sellers access the right content at the right time - Promote best practices for content usage and adherence to approval workflows Performance Measurement & Continuous Improvement: 10% - Track content usage, adoption, and seller feedback to assess effectiveness - Analyze trends to identify gaps, redundancies, and high-performing content - Recommend improvements to content strategy, formats, and delivery to increase seller engagement and win rates - Share insights with Sales Enablement leadership to inform ongoing priorities Some of what you need: - Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience) - Certification or coursework in Sales Enablement, Content Strategy or Digital Design Tools considered an asset - 2–4 years in sales enablement, marketing, content development, or related field - Experience developing customer-facing or sales-facing materials - Exposure to B2B sales environments preferred - Strong content development and visual storytelling skills (PowerPoint, design tools, etc.) - Ability to translate complex information into clear, customer-friendly messaging - Understanding of sales processes and value-based selling principles - Strong collaboration skills across Sales, Marketing, and Merchandising teams - Attention to detail with a focus on brand consistency and content quality - Familiarity with content management and enablement platforms is an asset Some of what you will get: - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more... #MakeAnImpact #LI-Remote We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. As a Print Key Account Executive in the vertical and enterprise category you will be part of a team responsible for accelerating growth in the print & promotional product space. You will also be responsible for managing and selling to businesses that are complex in nature. In addition, you will also be responsible for strengthening existing Staples print relationships which will lead to additional revenue for Staples and commission for you. Join our Print & Marketing and help ensure our customers are getting the service, products and support they need to succeed. What you’ll be doing: - Responsible for driving approximately $2.5MM+ in annual sales revenue. - Establish, build, and expand relationships with existing and potential customers at multiple levels in the organization. - Navigate regional and national purchasing agreements to sell print into multiple levels of the organizations. - Responsible for scheduling and attending face-to-face presentations with high level decision makers. - Use a consultative selling method to identify customer needs and develop a value-added proposition. - Work collaboratively with print sourcing to assure accurate, timely, and professional delivery of customer's products. - Implement a sales strategy to achieve revenue and margin objectives through new/expanded program development and growth in assigned accounts. - Partner with Staples Business Advantage Sales team to sell print services to large commercials and enterprise sized customers. - Utilize Staples CRM system on a consistent daily basis to self-manage selling activity, contacts, deals, strategies, reporting, and communications. What you bring to the table: - Ability to connect easily with customers at all levels and become a trusted advisor - Collaborative approach with specialists, team members and your customers themselves, to ensure successful outcomes - Ability to identify opportunities based on customer trends, challenges, and shared concerns - High level of comfort working both independently and within a team model - Strong communication skills; active listener - Strong organization and time management skills - Comfortable with financial sales tracking and analysis - Ability to incorporate feedback Qualifications: What’s needed- Basic Qualifications: - High School Diploma/GED required - 5+ years business to business sales experience, Fortune 500 and vertical market experience a plus - Experience using technology – laptop, smart phone, outlook What’s needed- Preferred Qualifications: - Proficiency in PowerPoint, Excel, and using a CRM (Customer Relationship Management tool) - Previous experience in the copy, print, promotional and marketing field is a plus We Offer: - Inclusive culture with associate-led Business Resource Groups - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Role Description As a Print Key Account Executive in the vertical and enterprise category, you will be part of a team responsible for accelerating growth in the print & promotional product space. You will also be responsible for managing and selling to businesses that are complex in nature, as well as strengthening existing Staples print relationships which will lead to additional revenue for Staples and commission for you. What you’ll be doing: - Responsible for driving approximately $2.5MM+ in annual sales revenue. - Establish, build, and expand relationships with existing and potential customers at multiple levels in the organization. - Navigate regional and national purchasing agreements to sell print into multiple levels of the organizations. - Responsible for scheduling and attending face-to-face presentations with high level decision makers. - Use a consultative selling method to identify customer needs and develop a value-added proposition. - Work collaboratively with print sourcing to assure accurate, timely, and professional delivery of customer's products. - Implement a sales strategy to achieve revenue and margin objectives through new/expanded program development and growth in assigned accounts. - Partner with Staples Business Advantage Sales team to sell print services to large commercials and enterprise sized customers. - Utilize Staples CRM system on a consistent daily basis to self-manage selling activity, contacts, deals, strategies, reporting, and communications. Qualifications - High School Diploma/GED required. - 5+ years business to business sales experience, Fortune 500 and vertical market experience a plus. - Experience using technology – laptop, smart phone, outlook. - Proficiency in PowerPoint, Excel, and using a CRM (Customer Relationship Management tool) preferred. - Previous experience in the copy, print, promotional and marketing field is a plus. Requirements - Ability to connect easily with customers at all levels and become a trusted advisor. - Collaborative approach with specialists, team members and your customers themselves, to ensure successful outcomes. - Ability to identify opportunities based on customer trends, challenges, and shared concerns. - High level of comfort working both independently and within a team model. - Strong communication skills; active listener. - Strong organization and time management skills. - Comfortable with financial sales tracking and analysis. - Ability to incorporate feedback. Benefits - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!