Staples Canada

Role Description Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional and proprietary products outside standard programs. - Research solutions, source products, and negotiate costs to meet unique customer needs. - Collaborate with internal teams and suppliers to ensure seamless fulfillment and billing. - Resolve client and supplier issues as they arise. - Participate in continuous improvement efforts for processes and service delivery. - Represent Staples at customer and corporate trade shows, with occasional travel to support business growth. Qualifications - Excellent customer service skills. - Ability to build and maintain relationships with clients. - Excellent communication skills. - Organizational skills with the ability to multitask. - Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint). - Advanced “strategic business sense” skills and math aptitude. - Solid knowledge of company systems and processes. Requirements - 2+ years of related work experience. - High school diploma or equivalent. Benefits - Inclusive culture with associate-led Business Resource Groups. - 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Role Description As a Print Support Specialist (PSS), you will be responsible for resolving complex print-related issues escalated from our Print Customers. You will manage cases involving print errors, damages, product inquiries, and quote requests related to Staples Print. This role requires strong communication and investigation skills as you collaborate with vendors, print hubs, retail stores, and internal partners to resolve customer concerns. Your focus will be on delivering timely, accurate, and customer-centric resolutions while driving long-term satisfaction across the Staples print experience. - Own and resolve escalated print cases, ensuring timely, high-quality outcomes for customers. - Investigate medium complex issues (e.g., print quality, damaged orders, discrepancies, file errors, website issues, and product and quote requests). - Document case activity thoroughly and accurately in the appropriate tracking systems. - Coordinate across internal teams and partners to drive resolution. - Communicate clearly and professionally with customers via email, chat, and phone, keeping them informed throughout. - Identify trends and share insights to improve processes, products, and overall customer experience. - Support Team Goals: Work collaboratively with colleagues to achieve performance metrics, customer satisfaction targets, and operational objectives. - Ensure compliance with quality standards and service-level targets for response and resolution times. Physical Environment/Working Conditions: - Work from home position - Fast paced environment - Rotational shift schedule, including evenings and weekends Qualifications - Experience resolving escalated customer issues, preferably in print or eCommerce. - Strong written communication skills, especially in customer-facing emails. - High attention to detail and comfort navigating multiple systems and partners. - Demonstrated ability to manage multiple open cases while maintaining quality. - Strong problem-solving mindset with a focus on root cause resolution. - Knowledge of print processes and products is a strong asset. - Ability to work collaboratively with internal and external stakeholders. - 2-3 years in customer service, including case management or escalation roles. - Previous experience in a print, production, or eCommerce support role preferred. - Degree, diploma or certificate in a related field an asset. Benefits - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more… Company Description At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Role Description The Manager of Customer Operations and Data is responsible for leading a national team that supports customer account setup, maintenance, e-commerce administration, and data operations across multiple platforms and workflows. This role ensures data integrity, operational consistency, and service excellence while enabling sales growth, customer retention, and efficient customer experience. The role combines leadership of day-to-day customer operations with oversight of customer data configuration, account governance, and continuous improvement initiatives. The Manager of Customer Operations and Data is accountable for optimizing service levels, managing escalations, improving workflows, and equipping associates with the tools, training, and support needed to deliver timely, accurate, and customer-centric outcomes. This position partners closely with Sales, Customer Success, IT, Implementation, Operations, and other internal stakeholders to align processes, improve system functionality, and support evolving customer and business requirements. The role also contributes to strategic initiatives that improve operational scalability, strengthen controls, and enhance the overall customer experience. - Lead the daily activities of the Customer Operations and Data team across national workflows. - Manage workforce scheduling, queue balancing, and task allocation to ensure service level agreements are achieved and customer requests are handled accurately and efficiently. - Oversee the creation, configuration, and maintenance of customer accounts in ERP and related systems, ensuring alignment with business rules, customer requirements, and operational standards. - Ensure data integrity across ERP, CRM, e-commerce, and reporting systems by establishing controls, monitoring quality, and driving corrective action when issues are identified. - Lead the management of departmental inboxes and customer operations requests, including escalations, future-dated requests, onboarding support, customer account changes, and exception handling. - Monitor performance against SLA targets, operational KPIs, and service quality standards; communicate results, trends, and risks to leadership on a regular basis. - Escalate critical service, system, or process issues that may impact customer experience, compliance, or revenue, and coordinate resolution with internal business partners. - Collaborate with Sales, Customer Success, Customer Implementation, IT, Credit, Contracts, Transportation, and other functional teams to support customer onboarding, account changes, and ongoing account maintenance. - Identify, design, and implement process improvements, automation opportunities, tools, templates, and training materials to increase efficiency, reduce manual effort, and improve service quality. - Support the rollout and adoption of self-service tools and operational enhancements for internal stakeholders and customers. - Create and maintain operational procedures, documentation, and training resources to ensure consistency, continuity, and knowledge sharing across the team. - Lead regular team meetings, one-on-ones, coaching sessions, and performance discussions to build capability, reinforce accountability, and support associate development. - Partner with leadership to support strategic initiatives related to customer operations, data services, service model evolution, and organizational scalability. - Use operational data, customer trends, and workflow insights to recommend improvements that enhance profitability, customer satisfaction, and employee productivity. - Ensure customer-facing and internal communications are clear, timely, and aligned with brand and service standards. Qualifications - Post-secondary education in Business Administration, Operations, Customer Success, Information Management, or a related field preferred. - Equivalent combination of education and progressive relevant experience will also be considered. - 5+ years of experience in customer operations, sales support, customer data administration, e-commerce support, or related operational functions. - People leadership experience, including coaching, performance management, and team development. - Experience managing service levels, work queues, escalations, and continuous improvement initiatives. - Experience working with customer account setup, maintenance, onboarding, or data governance processes. - Strong understanding of Alpha, CFS, SFDC, Eway, and related customer data/ordering systems. - Strong knowledge of customer account administration, ERP systems, CRM tools, e-commerce platforms, and operational workflows. - Demonstrated ability to lead teams in a high-volume, service-driven environment. - Strong analytical, problem-solving, and decision-making capabilities. - Ability to translate operational requirements into scalable processes and practical solutions. - Excellent written and verbal communication skills. - Strong organizational skills and attention to detail. - Customer-centric mindset with a focus on continuous improvement. - Proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint. - Experience with process documentation, workflow optimization, and operational reporting. - Ability to work cross-functionally and influence outcomes across multiple stakeholder groups. Benefits - Associate discount. - Health and Dental benefits. - RRSP/DPSP. - Performance bonuses. - Learning & Development programs. - And more…

Role Description The Category Sales Specialist is responsible for pursuing and growing lines of business in the Mid-Market customer base beyond traditional office supplies (Business Essentials). The Category Sales Specialist serves as the new leader generator for assigned Growth Categories within their assigned region looking for net new accounts and working in collaboration with the Mid Market Sales team to value-added sales opportunities within our existing customer base. As a by-product of this responsibility, the Category Sales Specialist will have or acquire a mid to high level of subject matter expertise which will be used in consultation with existing and prospective customers for the purpose of new business growth in this line of business. - Consistently achieve revenue and gross margin targets through a proactive selling strategy of negotiating on behalf of Staples and/or their assigned Dealer Brands. - Develop a high value-add relationship with key contacts in existing account base to grow sales. - Research, qualify, negotiate, and present appropriate assigned Category solutions to acquire new business. - Prospect and pursue new, non-category customer opportunities on behalf of all brands in the assigned territory. - Lead the implementation of newly acquired business, ensuring seamless integration of products and services for clients. - Develop and execute implementation plans for newly sold category solutions, including customizing offerings and addressing any client-specific challenges. - Conduct post-implementation reviews to ensure solutions are delivering as promised. - Regularly update Salesforce.com and other CRM tools to track implementation progress. - Track and manage all opportunities via Salesforce.com and other CRM or Sales Enablement tools. Qualifications - College diploma and/or University Level Degree or equivalent experience. - Self-starter results oriented. - Strong financial acumen. - Demonstrated analytical, negotiating, and problem-solving skills. - 3-5 years of a demonstrated successful track record in new business development including cold calling and leading discovery meetings, solution presentations, and solution implementation. Benefits - Associate discount - Base Salary plus commission - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more... Company Description At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Role Description The HR Services team provides extraordinary care to our managers and associates with the goal of driving superior associate satisfaction. This position is for individuals who are exceptionally customer-focused and who enjoy handling our associate’s HR, Benefit and Payroll needs while bringing their own diverse interests and passions into work every day. The HR Services Administrator will service a high volume of associate inquiries through various channels (phone, email, etc.) with an elite level of customer service. - This role serves as primary support for all disciplines of Human Resources including but not limited to: - Payroll - Associate relations - Benefits - Workers compensation - Leave of absences - Talent management - Talent acquisition - Unemployment and compensation - We handle a large volume of contacts, working in multiple HR Systems simultaneously to manage the HR Services administration processes. - We strive to resolve issues within a reasonable timeframe, typically 24 business hours or less. Qualifications - BS/BA in Business administration, or 1-3 years of experience working in a business, customer service, HR, or related environment - Exceptional Customer service and communication skills required - Ability to do multiple tasks simultaneously - Ability to process high volumes accurately and efficiently - Impeccable attention to detail - HR, Benefits or Payroll background - Bilingual in Spanish is a plus - Excellent interpersonal skills, including proven ability to interact with all levels, both within and outside of organization - Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems with high sense of urgency - Ability to handle difficult situations professionally and sensitively Requirements - Ability to work in fast paced, confidential, time-sensitive environment - Excellent organizational and follow-through skills - High sense of urgency required Benefits - Inclusive culture with associate-led Business Resource Groups - 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) - Online and Retail Discounts - Company Match 401(k) - Physical and Mental Health Wellness programs - And more!

Role Description At Staples, our people are at the center of everything we do. The Associate Relations (AR) team is a critical Center of Excellence (COE) dedicated to fostering a fair, respectful, and inclusive workplace. We partner closely with leaders and associates to deliver a consistent, positive employee experience while protecting the integrity, reputation, and assets of the company. You’ll join a collaborative and purpose-driven team committed to doing what’s right—for our associates, customers, and communities. As a Sr. Associate Relations Specialist, you will serve as a trusted advisor and subject matter expert, managing complex employee relations matters across US Retail, including Home Office, Stores, Distribution Centers, Print Facilities, and remote teams. This role requires strong judgment, investigative expertise, and the ability to balance associate advocacy with business and legal considerations. What You’ll Do - Serve as an expert on associate relations matters including: - Harassment, discrimination, and workplace conduct concerns - A broad spectrum of critical incidents and workplace violence - Recommend progressive discipline and terminations - Participate in team calibration discussions to ensure consistent advice is delivered - Lead thorough impartial investigations in partnership with HR, Legal, Loss Prevention, and Risk Management - Provide consistent, compliant guidance to leaders through calibration and consultation - Manage a high-volume caseload, ensuring cases are prioritized, documented, and resolved in a timely manner - Facilitate resolution of complex associate and leader concerns, acting as a neutral and trusted resource - Analyze trends across cases to identify risks and drive process improvements and HR initiatives - Develop clear, detailed documentation and communications aligned with company standards and legal requirements How You'll Make an Impact - Mitigate organizational risk through proactive and compliant case management - Drive fair and consistent outcomes across the business - Strengthen associate engagement and trust through responsive and thoughtful issue resolution - Contribute to continuous improvement within the Associate Relations function Qualifications - 5+ years of experience in Employee Relations, including investigations - Broad HR knowledge across core functions - Strong interpersonal and influencing skills; ability to navigate difficult conversations - Excellent verbal and written communication skills - Proven ability to work cross-functionally with HR and business leaders - Strong investigative, documentation, and case management skills - Highly organized with the ability to manage confidential and sensitive information - Self-directed with a strong sense of urgency and accountability - Ability to work independently in a remote environment - Proficiency in Microsoft Office Requirements - Bachelor’s degree in HR, Organizational Psychology, Business, Legal Studies, or related field (preferred) - Deep knowledge of EEO regulations and federal/state employment laws (preferred) - Strong project and time management skills with the ability to manage multiple priorities (preferred) - PHR/SPHR certification (preferred) Benefits - Bonus plan and generous amount of paid time off, including one Floating Holiday each year - Flexible work arrangements, including flexible work hours - 401(k) plan with company match, medical, dental, vision, life, and disability insurance with many more optional benefits - Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.) - Inclusive culture with associate-led Business Resource Groups - Physical and Mental Health Wellness programs, and more!

Role Description The Category Sales Specialist is responsible for pursuing and growing lines of business in the Mid-Market customer base beyond traditional office supplies (Business Essentials). The Category Sales Specialist serves as the new leader generator for assigned Growth Categories within their assigned region looking for net new accounts and working in collaboration with the Mid Market Sales team to value-added sales opportunities within our existing customer base. As a by-product of this responsibility, the Category Sales Specialist will have or acquire a mid to high level of subject matter expertise which will be used in consultation with existing and prospective customers for the purpose of new business growth in this line of business. Specifically, You Will: - Consistently achieve revenue and gross margin targets through a proactive selling strategy of negotiating on behalf of Staples and or their assigned Dealer Brands to be the primary supplier of assigned Growth Category Supplies/Services to companies in the assigned territory. - Develop a high value-add relationship with key contacts in existing account base to grow sales. - Research, qualify, negotiate and present appropriate assigned Category solutions to acquire new business. - Prospect and pursue new, non-category customer opportunities on behalf of all brands in the assigned territory. - Lead the implementation of newly acquired business, ensuring seamless integration of products and services for clients, including account set-up, coordinating logistics, delivery timelines, and post-sale support, which may include minor installations on site for equipment (e.g., dispensers and dispensing units). - Develop and execute implementation plans for newly sold category solutions, including customizing offerings and addressing any client-specific challenges to drive customer satisfaction. - Conduct post-implementation reviews to ensure solutions are delivering as promised, working with the customer and internal teams to resolve any issues and adjust the offering as necessary. - Regularly update Salesforce.com and other CRM tools to track implementation progress and ensure clear communication of milestones and issues to all stakeholders. - Track and manage all opportunities via Salesforce.com and other CRM or Sales Enablement tools to ensure that all program requirements are met during the selling, implementation, and maintenance phases. Qualifications - College diploma and/or University Level Degree or equivalent experience. - Self-starter results oriented. - Strong financial acumen. - Demonstrated analytical, negotiating, and problem-solving skills. - 3-5 years of a demonstrated successful track record in new business development including cold calling and leading discovery meetings, solution presentations, and solution implementation. Benefits - Associate discount - Base salary plus commission - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more...

Role Description As a Tech Support Specialist, you will be responsible for providing efficient, quality tech support to our customers. This is a frontline call center and chat role where you will troubleshoot technology, computer hardware, and software-related issues for external customers. You will recommend timely, intelligent service paths to customers and be responsible for selling and sharing the value of services including service subscriptions. - Handle inbound and outbound contacts, delivering technical support services for external customers. - Handle inbound remote connections, delivering technical support services for external customers. - Assist customers in connecting to the remote platform. - Actively engage in service solutions sales, recommending company products and services. - Check for payment and subscription validation in customer accounts. - Diagnose technical issues using a systematic listening and probing approach. - Consult internal tools, databases, manuals, and internal resources for information on resolution procedures. - Initiate dispatch procedures for hardware pickup/shipment as appropriate for limited product lines. - Support frontline operations, including but not limited to handling/creating technical support tickets, initializing service tickets of different types using approved systems and processes, and triaging inbound contacts across multiple service paths. - Leverage all available support channels, resources, and platforms to enhance customer experience and productivity. - Warmly transfer customers to the appropriate team to efficiently complete services. - Conduct administrative tasks in various technical platforms (ETS, Ring Central, Beyond Trust, etc.). Qualifications - Degree, diploma, or certificate in technical or networking field. - A+ certification preferred. - Advanced technical troubleshooting skills and ability to resolve complex technical issues. - Advanced knowledge of technology & operating systems (Windows, MacOS, Chrome OS, iOS, Android). - Verifiable and demonstrated skill in performing services/upgrades to all types of computers. - Bilingual in French and English. - 5+ years in a technical field with a focus on repairs and troubleshooting. - 3+ years in a customer service environment. - Demonstrated experience in managed devices and networking support. Benefits - Associate discount - Health and Dental benefits - RRSP/DPSP - Learning & Development programs - And more… Company Description

Role Description We are currently looking for an outstanding Business to Business (B2B) Inside Account Manager to join our team! The focus of this position is growing sales in each account to become the single source provider for all our customers. This is an exciting opportunity for an inside sales professional that enjoys achieving success, overcoming challenges, building relationships, and exceeding sales goals. - Your main responsibility is meeting all sales targets by uncovering and winning new sales opportunities within your account portfolio. - You will sell our “one-stop solution” to customers over the phone enabling them to purchase all lines of business with our company. - You will work closely with your current customers, lines of business partners, business development teams and sales managers to increase sales and retain accounts through a proactive selling strategy. - Consistently achieve revenue and gross margin targets in all lines of business, through a proactive selling strategy. - Win new lines of business by working with internal partners to identify all sales growth opportunities. - Implement all Staples sales strategies to ensure company meets objectives through penetration of further sales on newly won accounts. - Develop high-value add relationships with multiple key contacts for each account. - Achieve set Key Performance Indicators and sales objectives. Qualifications - Previous experience in inside sales, and solution selling over the phone. - Strong communication/interpersonal skills. - Superior consultative selling skills with proven closing abilities. - Commitment to achieving key performance indicators – identifying and winning new opportunities. - Familiarity with CRM platforms. - Ability to function independently to achieve targets as well as work effectively in a team environment. - Deadline and detail-oriented with strong organizational skills. - A proven background of hitting and exceeding sales targets. - Creative and social media savvy – adaptive to an everchanging sales environment. Benefits - Associate discount - Base salary plus commission - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more...

Role Description As a Senior Tech Support Specialist, you will be responsible for handling technical escalations and advanced troubleshooting to provide quality support to our customers and subscribers. You will play a vital role in increasing subscriber satisfaction and retention by maximizing your technical knowledge to increase our first contact resolution rate. In this exciting role, you will take ownership of the technical escalation process and related customer follow-up, researching solutions to complex technical issues. Each day will be challenging, fast paced, meaningful and rewarding. - Handle inbound and outbound contacts, delivering on the requirements for various approved Staples programs (internal and customer-facing) - Ensure the defined personal KPI objectives are met or exceeded - Provide a positive customer experience by leveraging strong and professional communication skills, gaining a thorough understanding of the problem, systematically and efficiently diagnosing and resolving the problem using approved processes. - Support frontline operations as required, including but not limited to, handling/creating technical support tickets, initializing service tickets of different types using approved systems and processes, triaging inbound contacts across multiple service paths, etc. - Investigate technical escalations and conduct follow up calls as required, ensuring our customer requirements are fully met in a timely manner - Set appropriate expectations to our customers, including service times and general repair steps - Recommend, sell, and transact a variety of services and subscriptions to our customers - Review negative feedback to adjust and learn from negative experience - Effectively resolve all customer concerns and escalate to management when necessary - Conduct administrative tasks in various technical platforms (ETS, Ring Central, Beyond Trust, etc.) - Collaborate with operational support team to log, manage, and publish technical issues and resolutions to the internal knowledge base - Establish and maintain service excellence by assigning the highest priority to customer satisfaction and demonstrating quality in every aspect of work Qualifications - A+ certification required - Degree, diploma, or certificate in a technical or networking field - 5+ years in a technical field with focus on repairs and troubleshooting - 3+ years in a customer service environment - Demonstrated experience in managed devices and networking support - Advanced technical troubleshooting skills and ability to resolve complex technical issues - Strong communication and customer service skills - Ability to de-escalate customer concerns by leveraging empathy, logic and superior soft skills - Ability to work independently and in a team environment - Professional and courteous demeanor - Detailed problem solving and sound decision-making skills - Ability to manage flexible working hours - Bilingual preferred - Advanced knowledge of technology & operating systems (Windows, MacOS, Chrome OS, iOS, Android) - Advanced technical understanding of Internet, search engine, and networking required - Verifiable and demonstrated skill in performing services/upgrades to all types of computers - Knowledge in networking and device management - Advanced Incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution - Ability to plan, organize and prioritize effectively to handle daily responsibilities and serve our customers Requirements - Work from home position - Rotational shift schedule, including evenings and weekends Benefits - Base Salary Plus Commission - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more…