At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Print Support Specialist
Location
Canada
Posted
1 day ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Print Support Specialist
Staples Canada
Role Description As a Print Support Specialist (PSS), you will be responsible for resolving complex print-related issues escalated from our Print Customers. You will manage cases involving print errors, damages, product inquiries, and quote requests related to Staples Print. This role requires strong communication and investigation skills as you collaborate with vendors, print hubs, retail stores, and internal partners to resolve customer concerns. Your focus will be on delivering timely, accurate, and customer-centric resolutions while driving long-term satisfaction across the Staples print experience. - Own and resolve escalated print cases, ensuring timely, high-quality outcomes for customers. - Investigate medium complex issues (e.g., print quality, damaged orders, discrepancies, file errors, website issues, and product and quote requests). - Document case activity thoroughly and accurately in the appropriate tracking systems. - Coordinate across internal teams and partners to drive resolution. - Communicate clearly and professionally with customers via email, chat, and phone, keeping them informed throughout. - Identify trends and share insights to improve processes, products, and overall customer experience. - Support Team Goals: Work collaboratively with colleagues to achieve performance metrics, customer satisfaction targets, and operational objectives. - Ensure compliance with quality standards and service-level targets for response and resolution times. Physical Environment/Working Conditions: - Work from home position - Fast paced environment - Rotational shift schedule, including evenings and weekends Qualifications - Experience resolving escalated customer issues, preferably in print or eCommerce. - Strong written communication skills, especially in customer-facing emails. - High attention to detail and comfort navigating multiple systems and partners. - Demonstrated ability to manage multiple open cases while maintaining quality. - Strong problem-solving mindset with a focus on root cause resolution. - Knowledge of print processes and products is a strong asset. - Ability to work collaboratively with internal and external stakeholders. - 2-3 years in customer service, including case management or escalation roles. - Previous experience in a print, production, or eCommerce support role preferred. - Degree, diploma or certificate in a related field an asset. Benefits - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more… Company Description At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
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Neuroscience Specialist, Health and Science Professional - Melbourne, FL
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Pre-Award Specialist
Rice UniversityLocated in Houston, Texas, Rice University is a private, independent, comprehensive research institution that cultivates diversity and an intellectual environme
Role Description The Engineering Research Administration (ERA) Team in the School of Engineering and Computing is seeking a Pre-Award Specialist to support all phases of research proposal development and submission. This position will serve as a key administrator for pre-award activities, working closely with faculty, departmental staff, and institutional partners to ensure timely and compliant submissions of grant proposals. Success in this role requires: - An independent, analytical mindset - Strong organizational and time management skills - The ability to thrive in a fast-paced, deadline-driven environment - A solid understanding of federal, state, and sponsor-specific regulations, policies, and procedures related to research administration Qualifications - Experienced research administrator - Strong communication, organizational, and problem-solving skills - Adept at managing complex proposals and interpreting sponsor guidelines - Familiarity with research systems such as Cayuse - Working knowledge of budgeting and compliance requirements Requirements - Bachelor's Degree - Two or more (2+) years of related experience in proposal development, project management, and/or accounting - In lieu of education or experience requirement, additional related experience may be substituted on an equivalent year-for-year basis Benefits - Starting annual salary of $65,000 - Exempt (salaried) positions under FLSA are not eligible for overtime - Full-time, fully remote position with potential occasional travel Essential Functions - Organizes, facilitates, and tracks proposal development efforts and proposal preparation timelines - Understands, explains, and clarifies various sponsors' proposal requirements and review processes - Researches and writes non-technical sections of proposals - Provides comments, suggestions, and questions on the narrative section - Ensures compliance with sponsor requirements - Assists in the facilitation of faculty teams and colleagues in preparing large, complex, collaborative, multi-disciplinary, multi-institutional proposals - Identifies limited submission funding opportunities and assists in coordinating limited submission competitions - Assists with training and development sessions on proposal development for faculty, staff, postdocs, graduate students, and/or undergraduate students - Assists in preparing ad hoc administrative projects, such as website materials and proposal archives - Supports the Principal Investigator (PI) on administrative requirements in proposal preparation - In collaboration with the PI, develops and reviews the budget and assists with attaining cost-share commitments - Coordinates the request and review of subcontract documents - Performs data entry into the sponsor portal and Cayuse SP record - Performs all other duties as assigned

