Spectrum One

• You will take ownership of a critical, long-term public sector initiative. • Design, build, and maintain complex, scalable solutions on the Salesforce platform independently. • Ensure a seamless handover of platform ownership before and after go-live. • Collaborate seamlessly with stakeholders to define solutions while managing the information flow to ensure leadership and clients are always aligned on status and risk.

• Manage accounting, tax compliance, payroll support, and government reporting requirements • Support People Operations in timekeeping and payroll processing • Process and validate SSS, PhilHealth, and Pag-IBIG contributions • Ensure compliance with employee-related statutory requirements • Prepare and file BIR tax returns and compliance requirements • Assist contractors with tax compliance and supporting documentation • Prepare supporting schedules and documentation required during audits • Maintain accurate accounting records and organized filing systems • Track and reconcile tax payments, government contributions, and compliance-related transactions

• Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, SMS) within Amazon Connect. • Act as the technical lead on contact center projects, providing mentorship and guidance to junior engineers and administrators. • Collaborate with Customer Support and Sales leaders to understand business goals, define metrics, and recommend technical solutions that improve First Contact Resolution (FCR) and Average Handle Time (AHT). • Ensure the contact center architecture follows AWS Well-Architected Framework principles, focusing on high availability, disaster recovery, and data security. • Troubleshoot complex telecommunications, WebRTC, and API integration issues. • Manage telecom resources, including claiming/porting numbers and configuring queue/routing profiles.

• Support People Operations in timekeeping and payroll processing, and government contributions, ensuring compliance with BIR, SSS, PhilHealth, and PAGIBIG. • Assist contractors with their BIR filings, government contributions, and compiling of official receipts, prepare and submit government compliance and expense reports to leadership. • Keep track of compliance deadlines, maintain organized filings and documents for future audits. • Create BIR 2307 for suppliers before the specified deadline and ensure timely VAT and income tax filings every quarter. • Process the Tax Annualization requirements annually, including filing of Employee Alphalist, or preparing and filing the BIR 2316 for all employees. • Create BIR 2316 for resigning employees, as needed. • Facilitate the annual renewal of the Mayor's permit and process SEC requirements, including GIS and ITR submission. • Handle 13th-month pay and leave encashment processing.

• Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, SMS) within Amazon Connect. • Act as the technical lead on contact center projects, providing mentorship and guidance to junior engineers and administrators. • Collaborate with Customer Support and Sales leaders to understand business goals, define metrics, and recommend technical solutions that improve First Contact Resolution (FCR) and Average Handle Time (AHT). • Ensure the contact center architecture follows AWS Well-Architected Framework principles, focusing on high availability, disaster recovery, and data security. • Troubleshoot complex telecommunications, WebRTC, and API integration issues. • Manage telecom resources, including claiming/porting numbers and configuring queue/routing profiles.

• Support People Operations in timekeeping and payroll processing, and government contributions, ensuring compliance with BIR, SSS, PhilHealth, and PAGIBIG • Assist contractors with their BIR filings, government contributions, and compiling of official receipts, prepare and submit government compliance and expense reports to leadership • Keep track of compliance deadlines, maintain organized filings and documents for future audits • Create BIR 2307 for suppliers before the specified deadline and ensure timely VAT and income tax filings every quarter • Process the Tax Annualization requirements annually, including filing of Employee Alphalist, or preparing and filing the BIR 2316 for all employees • Create BIR 2316 for resigning employees, as needed • Facilitate the annual renewal of the Mayor's permit and process SEC requirements, including GIS and ITR submission • Handle 13th-month pay and leave encashment processing

• Serve as the primary point of contact for assigned client accounts • Build and maintain strong client relationships and trust • Lead client meetings, status updates, and communications • Manage client expectations and ensure timely follow-ups • Coordinate with internal teams to ensure smooth project delivery • Handle client concerns, escalations, and issue resolution professionally • Maintain organized account documentation and communication records • Identify opportunities for account growth and long-term retention • Communicate confidently with U.S.-based stakeholders and executives

• Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, SMS) within Amazon Connect. • Develop custom serverless applications using AWS Lambda (Node.js/Python) to fetch dynamic routing data, trigger backend processes, and personalize customer interactions. • Integrate Amazon Connect with internal databases, RESTful APIs, and CRM platforms (e.g., Salesforce, Zendesk, ServiceNow). • Leverage AWS AI/ML services—such as Amazon Lex for conversational bots, Amazon Polly for text-to-speech, and Contact Lens for sentiment analysis and transcription. • Lead the migration of legacy contact center platforms (e.g., Avaya, Cisco, Genesys) to Amazon Connect. • Act as the technical lead on contact center projects, providing mentorship and guidance to junior engineers and administrators. • Collaborate with Customer Support and Sales leaders to understand business goals, define metrics, and recommend technical solutions that improve First Contact Resolution (FCR) and Average Handle Time (AHT). • Design and deploy custom reporting and analytics dashboards using Amazon QuickSight, Kinesis, and Athena. • Ensure the contact center architecture follows AWS Well-Architected Framework principles, focusing on high availability, disaster recovery, and data security. • Troubleshoot complex telecommunications, WebRTC, and API integration issues. • Manage telecom resources, including claiming/porting numbers and configuring queue/routing profiles.

• Serve as the primary point of contact for assigned client accounts • Build and maintain strong client relationships and trust • Lead client meetings, status updates, and communications • Manage client expectations and ensure timely follow-ups • Coordinate with internal teams to ensure smooth project delivery • Handle client concerns, escalations, and issue resolution professionally • Maintain organized account documentation and communication records • Identify opportunities for account growth and long-term retention • Communicate confidently with U.S.-based stakeholders and executives

• Develop scalable end-to-end web applications • Build clean APIs and user-facing features • Collaborate with cross-functional teams • Write maintainable, well-documented code • Troubleshoot, test, and optimize performance