Achieve business transformation through custom-built software development
Senior Software Engineer – Amazon Connect, Part-time, Project-Based Contract
Location
Philippines
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Senior Software Engineer – Amazon Connect, Part-time, Project-Based Contract
Spectrum One
• Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, SMS) within Amazon Connect. • Act as the technical lead on contact center projects, providing mentorship and guidance to junior engineers and administrators. • Collaborate with Customer Support and Sales leaders to understand business goals, define metrics, and recommend technical solutions that improve First Contact Resolution (FCR) and Average Handle Time (AHT). • Ensure the contact center architecture follows AWS Well-Architected Framework principles, focusing on high availability, disaster recovery, and data security. • Troubleshoot complex telecommunications, WebRTC, and API integration issues. • Manage telecom resources, including claiming/porting numbers and configuring queue/routing profiles.
Job Requirements
- 5+ years of hands-on experience designing, deploying, and supporting Amazon Connect contact center solutions at an enterprise scale.
- Proven track record of integrating Amazon Connect with CRMs (e.g., Salesforce CTI integration) and third-party SaaS applications.
- Solid understanding of SIP, WebRTC, telephony networks, and general contact center operations/metrics.
- Exceptional analytical skills with the ability to troubleshoot complex, distributed cloud systems.
- AWS Certified Solutions Architect (Associate/Professional) or AWS Certified Advanced Networking/Security Specialty is preferred.
- Experience deploying Amazon Connect resources and AWS infrastructure using Terraform, AWS CloudFormation, or AWS CDK is preferred.
Benefits
- Top-of-Market Compensation: High base salary benchmarked against industry standards, plus annual performance-based bonuses.
- Annual Summit: A fully-funded, company-wide Out of Country retreat to celebrate our wins.
- Hardware & Gear: We provide the latest tech (MacBook Pro or equivalent) and other equipment to ensure your workspace is ergonomic and productive.
- Professional Development Budget: We provide an annual budget for courses, certifications, books, and conferences. We want you to stay sharp.
- Time Off & Wellness: Generous paid leave policy, full medical coverage (HMO), and mental health support for you and your dependents.
Related Guides
Related Job Pages
More Full-stack Engineer Jobs
• design, build, and maintain scalable, high-quality software solutions that support critical digital platforms • take technical ownership of complex backend services • mentor engineers within and across teams • collaborate closely with product managers, architects, and other stakeholders to deliver secure, reliable, and customer-focused solutions
• designing, building, and supporting enterprise workloads on cloud platforms • hands on engineering across infrastructure, automation, and operations to ensure cloud environments are secure, scalable, and production ready • partnering closely with Cloud Enablement, security, infrastructure, and application teams to deliver standardized cloud capabilities that support enterprise application modernization and data platforms
Senior Software Engineer, Fullstack
Hotel EngineInnovating business travel with a free-to-use hotel booking platform.
• Own frontend surfaces of admin-facing travel policy features end-to-end • Drive migration of admin surfaces from the Ruby on Rails monolith to TypeScript microservices • Supply policy and permission data to cars, flights, and hotels verticals — coordinating closely with those teams to ensure search performance and conversion are not impacted • Introduce and improve A/B testing and event tracking on the team • Collaborate cross-functionally with card, booking, flights, and hotels teams on permission and policy changes • Help build AI-integrated admin interfaces that allow B2B admins to manage policies through Slack, text, and other AI-native channels • Operate in a platform-adjacent capacity — your changes affect multiple stacks, and you'll navigate that complexity with care
Tech Lead, Fullstack – Checkout
Jusbrasil💻 Descomplicamos o acesso à informação jurídica por meio da tecnologia
• Act as the team's technical reference. • Define technical standards, architecture and technical guardrails. • Develop production code (hands-on). • Ensure security, reliability and compliance. • Support the team's technical development (mentoring). • Participate in strategic roadmap decisions.



