Achieve business transformation through custom-built software development
Senior Software Engineer – Amazon Connect
Location
Philippines
Posted
8 days ago
Salary
0
Seniority
Senior
Job Description
Senior Software Engineer – Amazon Connect
Spectrum One
• Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, SMS) within Amazon Connect. • Act as the technical lead on contact center projects, providing mentorship and guidance to junior engineers and administrators. • Collaborate with Customer Support and Sales leaders to understand business goals, define metrics, and recommend technical solutions that improve First Contact Resolution (FCR) and Average Handle Time (AHT). • Ensure the contact center architecture follows AWS Well-Architected Framework principles, focusing on high availability, disaster recovery, and data security. • Troubleshoot complex telecommunications, WebRTC, and API integration issues. • Manage telecom resources, including claiming/porting numbers and configuring queue/routing profiles.
Job Requirements
- 5+ years of hands-on experience designing, deploying, and supporting Amazon Connect contact center solutions at an enterprise scale.
- Proven track record of integrating Amazon Connect with CRMs (e.g., Salesforce CTI integration) and third-party SaaS applications.
- Solid understanding of SIP, WebRTC, telephony networks, and general contact center operations/metrics.
- Exceptional analytical skills with the ability to troubleshoot complex, distributed cloud systems.
- AWS Certified Solutions Architect (Associate/Professional) or AWS Certified Advanced Networking/Security Specialty is preferred.
- Experience deploying Amazon Connect resources and AWS infrastructure using Terraform, AWS CloudFormation, or AWS CDK is preferred.
Benefits
- Top-of-Market Compensation: High base salary benchmarked against industry standards, plus annual performance-based bonuses.
- Annual Summit: A fully-funded, company-wide Out of Country retreat to celebrate our wins.
- Hardware & Gear: We provide the latest tech (MacBook Pro or equivalent) and other equipment to ensure your workspace is ergonomic and productive.
- Professional Development Budget: We provide an annual budget for courses, certifications, books, and conferences. We want you to stay sharp.
- Permanent Remote: Work from home or anywhere you are most productive.
- Time Off & Wellness: Generous paid leave policy, full medical coverage (HMO), and mental health support for you and your dependents.
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