SORACOM

• Generate qualified leads through outbound phone and email prospecting • Working closely with our Marketing team to qualify inbound leads • Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo • Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified • Managing lead flow (keeping up with set sequences to prospects including phone calls, and emails) in Salesforce, and tracking qualified leads through acceptance by Sales Representatives • Meeting or exceeding set monthly goals • Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories • Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results

Role Description Soracom is seeking a motivated Customer Engagement Specialist with a passion for technology and the drive to build an incredible career. If you are a recent graduate or someone early in your career and looking for a great opportunity to join a fast-growing company this is the ideal opportunity. The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while being self-driven and autonomous. This role works in collaboration with sales and marketing nurturing leads and setting qualified discovery calls that ultimately lead to new business and new revenue. The perfect candidate has a mix of self-confidence and humility, is able to deal with rejection, and can be competitive while having fun. Key Responsibilities - Generate qualified leads through outbound phone and email prospecting - Working closely with our Marketing team to qualify inbound leads - Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo - Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified - Managing lead flow in Salesforce, and tracking qualified leads through acceptance by Sales Representatives - Meeting or exceeding set monthly goals - Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories - Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results Qualifications - Must be fluent in English and possess excellent writing skills - Legally eligible to work in the United States - Ability to grasp basic technical concepts - Strong listening/communication skills and ability to adjust communication style to their target audience - Able to connect to their audience via phone and video conferencing - Be autonomous and driven, with a positive and enthusiastic attitude - Able to work from home and has a dedicated and quiet focus area or workspace - Ability to thrive in a growing, fast-paced work environment - Proficiency in Microsoft Office Suite and/or Google Suite - Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks - Ability to learn and willingness to adapt through coaching - Comfortable and exceptional at managing their own time Desirable Experience and Skills - Bachelor’s Degree or relevant experience preferred - Experience working with Salesforce, Outreach and/or Zoominfo - Knows the basic IT around servers, networking, and AWS services - Has previous working experience or exposure to Slack - Experience working with a variety of partnership models and stakeholder types is a plus - WFH experience - Spanish language skills are a bonus Who you are - You are curious, persistent, and coachable. - You have thick skin and are able to handle rejection well. - Your communication is professional, consistent, and empathetic. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Family Leave (Maternity, Paternity) - Short Term & Long Term Disability - Training & Development - Work From Home - Stock Option Plan

• Provide technical support to users who are implementing the Soracom platform in their IoT solutions • Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses • Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service • Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

About Soracom Soracom was founded in 2014 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 8,000 customers and connects over eight million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world! Desired Qualities With over a decade of experience and the power of cutting-edge technology, we continue to embrace the agility, innovation, and entrepreneurial spirit. We believe our success is driven by a team of curious, action-oriented individuals who thrive in a fast-moving and global environment. In addition to strong professional expertise, we look for people who: - Take ownership and work autonomously with a hands-on mindset. - Adapt quickly to change and stay flexible in new situations. - Approach others with integrity, empathy, and mutual respect. - Stay curious and informed about new technologies and trends. About the Role As a Customer Reliability Engineer (CRE) at Soracom, you will play a key role in driving customer anxiety to zero. Working closely with a team that is as passionate about IoT as you are, you will help customers build their IoT solutions, solving real-world problems and shaping the future of this rapidly-growing industry. You will own the customer support experience: investigating issues, crafting accurate responses, and guiding customers to resolution, while leveraging AI and collaborating with internal experts. For complex cases and mission-critical environments, you will bring the judgment, technical depth, and empathy that only a person can deliver. You will also help improve the overall customer experience by strengthening knowledge foundations, support systems, and channeling customer feedback into product improvements. Key Responsibilities - Provide technical support to users who are implementing the Soracom platform in their IoT solutions - Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses - Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service - Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

• Lead new business initiatives related to SIM/eSIM/iSIM and IoT connectivity. • Conduct market and technology research on 3GPP/GSMA standards and global industry trends. • Evaluate new technologies and connectivity architectures to drive product innovation. • Develop technical–commercial proposals and business cases for new offerings. • Manage technical and commercial relationships with SIM/eSIM vendors. • Review SIM vendor’s product and technical roadmap. • Conduct price negotiations, contract reviews, and cost optimization activities. • Collaborate with module vendors and device partners on technical interoperability and certification. • Review module vendor’s product and technical roadmap. • Conduct technical assessments (interoperability with Soracom network, LPWAN features, roaming behavior) with colleagues. • Support joint solution development and co-marketing initiatives. • Provide technical and commercial support to reseller partners and OEMs. • Deliver technical presentations, PoC support, and solution design guidance. • Lead account management activities and build long-term partner relationships. • Collaborate with partners to design commercial models and go-to-market plans. • Work closely with Product Management, Engineering, Sales, and Support teams. • Translate partner/market requirements into product/platform improvement proposals. • Prepare documentation, best practices, and enablement materials for internal teams.