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SORACOM logo
SORACOM

IoT made easy. You create, we connect.

Customer Reliability Engineer

DevOps EngineerDevOps EngineerFull TimeRemoteSeniorTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

103 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAWSAzureCloudDNSIoTJavaScriptLinuxPythonTCP/IP

Job Description

Customer Reliability Engineer

SORACOM

• Provide technical support to users who are implementing the Soracom platform in their IoT solutions • Work with engineers and AI to investigate and resolve technical issues, taking ownership of the quality of customer-facing responses • Publish and maintain documentation, knowledge bases, blogs, and other technical resources to educate customers and improve self-service • Collect customer feedback as well as present your own suggestions for ways to improve Soracom's platform services

Job Requirements

  • 3+ years of experience providing technical support
  • Outstanding English written and verbal communication skills (email, phone, etc.)
  • Basic network knowledge (TCP/IP, SSL/TLS, DNS, HTTP, etc.)
  • Experience using AI in a professional setting, with the ability to critically evaluate their outputs
  • Experience working remotely in a multicultural environment using online communication tools like Slack or MS Teams
  • Desirable Experience and Skills**
  • Experience with ticketing systems like Zendesk
  • Basic understanding of cellular network infrastructure
  • Experience with hardware and gadgets (Raspberry Pi, Jetson, Arduino, etc.)
  • Experience building web applications (Linux servers, web services, etc.), or experience with programming and scripting (Python, JavaScript, etc.)
  • Experience with cloud services (AWS, Azure, Google Cloud, Cloudflare, etc.)
  • Experience with AI agent development, prompt engineering, or RAG-based systems
  • Experience maintaining technical documentation, knowledge bases, or tutorials
  • Experience working in a tech start-up environment
  • Experience working with globally distributed teams across multiple time zones

Benefits

  • Flexible work environment - work from wherever you want - as long as you have a great internet connection
  • Flexible work hours - work when you’re the most productive and when it is best for you to achieve a work-life balance
  • Technology budget - work with the most up-to-date tools available
  • Skills-based promotion - be promoted based on your contributions
  • A truly rewarding culture - work with individuals from across the world who are at the very top of their game

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