Role Description We are looking for a Customer Success - Renewals person who is excited about the below Mission and Outcome. - Mission: The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele. - Outcomes: - Achieve renewal rate targets on a monthly basis, along with CSAT targets. - Conduct detailed investigations into the customer’s end-to-end interactions with Sleek, working cross-functionally with relevant departments to drive resolution. - Ensure a high level of customer satisfaction that supports trust, retention, and a seamless renewal. - Achieve cash collection targets on a monthly basis through renewal, upsell, and upgrades. - Have a good understanding of own pipeline, track it in a data-driven manner, prioritize ticket resolution to drive monthly targets. - Collaborate with cross-functional teams (accounting, corpsec, product, data) to improve renewal processes and share best practices. Qualifications - Minimum of 8 years experience in Sales, Account Management, or Customer Success, in a role carrying sales targets and customer-facing abilities. - Located in Singapore or the Philippines. Requirements - Experience working with SMEs, startups, fast-paced setups in the Singapore market. - Exposure to different cultures as Sleek clients are from all over the world. - Ability to resolve issues by collaborating internally and externally. - Familiar with Tableau, Zendesk, HubSpot. - Experience handling complex customers and troubleshooting/escalations. - Proactive in taking up new projects to completion. Benefits - Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh. - Flexibility: Work from home options and the ability to work fully remote from anywhere in the world for 1 month each year. - Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan. - Personal growth: Responsibility and autonomy with opportunities for training and development.

• Own post-sale customer relationship and act as the primary technical point of contact. • Drive product adoption and usage through effective onboarding, training, and ongoing support. • Work closely with clients to understand business goals and align them with product capabilities. • Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs. • Analyze customer data and usage trends to proactively identify opportunities and risks. • Build dashboards or reports for customers using internal tools or integrations. • Lead business reviews, share insights, and communicate value delivered. • Support customers in configuring rules, data integrations, and troubleshooting issues. • Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.

• Own the post-sales relationship for a portfolio of accounts • Drive value & outcomes with technical sponsors and champions • Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement. • Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples • Represent the customer in internal meetings with Engineering and Product Management • Partner with the rest of our team in East to grow our brand and business in the region • Keep up to date on Honeycomb technologies and product offerings

• Own the post-sales relationship for a portfolio of accounts • Drive value & outcomes with technical sponsors and champions • Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement. • Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples • Represent the customer in internal meetings with Engineering and Product Management • Partner with the rest of our team in East to grow our brand and business in the region • Keep up to date on Honeycomb technologies and product offerings