[solidcore]

• Own full P&L responsibility for the North America studio fleet, including revenue, payroll, expense management, and profitability • Drive comp growth, productivity, and contribution through disciplined performance management and strong operational rhythms • Set and own the operational strategy for all studios, translating company vision into executable programs across the North American studios • Drive top-line revenue and bottom-line profitability across all markets, including membership growth, client retention, package and retail sales, and new studio performance • Establish clear performance expectations, KPIs, and accountability mechanisms across the field organization • Identify risks and opportunities across regions, proactively adjusting strategies to deliver financial targets • Lead, coach, and develop Senior Directors responsible for Directors and Area Managers across all regions • Build a high-performing, engaged, and accountable field leadership structure capable of supporting rapid scale • Scale leadership systems, communication rhythms, and operational routines to support a larger, more diverse team • Ensure consistency in execution, communication, and decision-making across all markets • Design and execute in partnership field leaders with turnaround plans for underperforming markets or studios as needed • Drive operational excellence across the fleet, ensuring every studio delivers a consistent, world-class [solidcore] experience • Continuously refine operational standards and remove friction for studio teams by improving tools, communication, and workflows • Analyze studio performance data — including client retention, team performance, revenue, and client satisfaction — and lead the organization to act decisively on insights • Maintain a relentless focus on customer experience, service standards, and brand integrity • Lead new studio launch strategy, partnering with Real Estate, Development, Construction and marketing to ensure openings are executed to the highest standard and studios ramp quickly • Evaluate studio performance, market dynamics, and organizational needs to inform future growth decisions • Drive multi-year growth plans focused on sales, transaction increases, and long-term value creation • Ensure the field organization is structured and resourced to support a growing fleet • Partner closely with Marketing, Analytics, Finance, People & Culture, Real Estate, and Digital to align studio strategies with company priorities • Serve as a key voice of the studios, bringing field insights into enterprise-level decisions and leadership discussions • Represent studio operations in executive leadership discussions, board updates, and investor conversations as needed • Oversee rollout of major company-wide initiatives, ensuring field teams execute consistently and effectively

[solidcore] is looking for a full-time Client Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a knack for creative problem-solving. This person will manage both phone and digital communications channels to deliver exceptional client support. You'll be the voice of [solidcore], handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position is a remote opportunity and will report directly to the Manager of Client Experience. Responsibilities: - Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms - Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible - Monitor and respond to live chat messages, managing multiple concurrent conversations while maintaining personalized attention to each client - Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support - Reconcile client grievances immediately in alignment with company processes and standards - Client membership management, including but not limited to membership adjustments, policy enforcement, and client education - Provide real-time support for booking issues, membership questions, and studio-related inquiries - Lead with a consistent focus on delivering an elevated and personalized experience - Develop and implement strategies integral to optimizing client experience Requirements: - 6-12 months experience in client-experience or customer service role, specifically with phone and chat support (strongly preferred) - Excellent phone etiquette and ability to maintain a professional, friendly tone - Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations - Proficiency in using phone systems, chat platforms, and ticketing systems - Strong interpersonal skills and a client-first attitude - Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization - Growth mindset, with openness and willingness to support process and policy changes - Exceptional written and verbal communication skills - Problem solving aptitude with a passion for providing top-notch client service - Quiet, professional work environment with reliable high-speed internet connection - Intercom and MindBody Online proficiency preferred - Resides within 25 miles of a [solidcore] studio - Willing and able to work a Tuesday to Saturday schedule and/or Sunday to Thursday schedule - Wiling and able to work 10 am - 6 pm EST or 11 am - 7 pm EST Who You Are: - Strong communication skills; proficient in voice, written, and face-to-face client interactions - Comfortable maintaining a friendly, professional demeanor even in high-pressure situations - A client advocate who prioritizes the client's experience in all interactions - Open-minded, quick learner with a thirst for knowledge and new ideas - Agile, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and client goals - A true team player who's not afraid to jump in and tackle a new assignment, no matter how challenging or unfamiliar - Can turn ideas into workable plans while anticipating client and team needs - Strong organization, problem-solving and interpersonal skills, along with keen attention to detail - Extremely attentive to deadlines and processes - Able to maintain composure and deliver consistent service quality during peak contact periods - Passionate about fitness, health, and wellness Compensation & Benefits: - Compensation range: 42,000-49,000 annually - Bonus eligibility based on performance - Monthly cell phone stipend - 401k with employer match - Health, dental, & vision insurance - Flexible PTO - Free drop in classes at [solidcore] - And MORE

[solidcore] is looking for a full-time Client Experience (CX) Agent to join our CX Operations team. Our ideal team member is empathetic, strategic, mission-driven, and puts people first, with a knack for creative problem-solving. This person will manage both phone and digital communications channels to deliver exceptional client support. You'll be the voice of [solidcore], handling client inquiries through our phone system and digital chat platforms while maintaining our high standards for client care. This position is a remote opportunity and will report directly to the Manager of Client Experience. Responsibilities: - Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms - Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible - Monitor and respond to live chat messages, managing multiple concurrent conversations while maintaining personalized attention to each client - Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support - Reconcile client grievances immediately in alignment with company processes and standards - Client membership management, including but not limited to membership adjustments, policy enforcement, and client education - Provide real-time support for booking issues, membership questions, and studio-related inquiries - Lead with a consistent focus on delivering an elevated and personalized experience - Develop and implement strategies integral to optimizing client experience Requirements: - 6-12 months experience in client-experience or customer service role, specifically with phone and chat support (strongly preferred) - Excellent phone etiquette and ability to maintain a professional, friendly tone - Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations - Proficiency in using phone systems, chat platforms, and ticketing systems - Strong interpersonal skills and a client-first attitude - Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization - Growth mindset, with openness and willingness to support process and policy changes - Exceptional written and verbal communication skills - Problem solving aptitude with a passion for providing top-notch client service - Quiet, professional work environment with reliable high-speed internet connection - Intercom and MindBody Online proficiency preferred - Resides within 25 miles of a [solidcore] studio in Central or Mountain Time Zone - Willing and able to work a Tuesday to Saturday schedule Who You Are: - Strong communication skills; proficient in voice, written, and face-to-face client interactions - Comfortable maintaining a friendly, professional demeanor even in high-pressure situations - A client advocate who prioritizes the client's experience in all interactions - Open-minded, quick learner with a thirst for knowledge and new ideas - Agile, quick-thinking multi-tasker who can pivot quickly between phone calls, chats, and other tasks while adapting to rapidly shifting expectations and client goals - A true team player who's not afraid to jump in and tackle a new assignment, no matter how challenging or unfamiliar - Can turn ideas into workable plans while anticipating client and team needs - Strong organization, problem-solving and interpersonal skills, along with keen attention to detail - Extremely attentive to deadlines and processes - Able to maintain composure and deliver consistent service quality during peak contact periods - Passionate about fitness, health, and wellness Compensation & Benefits: - Compensation range: 40,000-45,000 annually - Bonus eligibility based on performance - Monthly cell phone stipend - 401k with employer match - Health, dental, & vision insurance - Flexible PTO - Free drop in classes at [solidcore] - And MORE

Title: Area Manager - SoCal West Location: Culver City, Santa Monica, West LA, and Marina Del Rey studios. United States Work Type: Hybrid, Full Time Job Description: [solidcore] is looking for an Area Manager who is committed to the growth and development of their team and is passionate about sharing the [solidcore] brand and workout. At its core, the Area Manager is a people leader who is dedicated to cultivating strong relationships within the community. The Area Manager is a multi-faceted role responsible for all aspects of performance and growth across multiple studios. They are accountable for ensuring that all areas of the business are fulfilled and are driven by exceeding goals and continued growth. An Area Manager is a representation of the [solidcore] culture, a strategic thinker, an entrepreneurial leader, and thrives in a fast-paced, start-up environment. This role will oversee our Culver City, Santa Monica, West LA, and Marina Del Rey studios. You will be responsible for: - Creating and monitoring class schedules. Ensuring adequate coverage and looking ahead to optimize and maximize the schedule. - Owning operational and financial responsibility for multiple studios across a defined territory. - Delivering revenue and sales targets, profitability, attracting, retaining and developing top talent within their area. - Working closely with the Director of Studios to manage the day-to-day operations of [solidcore] studios within the area and implementing company-wide strategies, policies, and procedures. - Daily, Weekly, Monthly Reporting. Running, analyzing, and reporting on key performance indicators, including sales, utilization, retention, expenses, and payroll. - Developing local initiatives and marketing strategies to drive unique traffic and exceed studio-specific goals. - Fostering relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners. - Serving as a [solidcore] studio coach, maintaining a schedule with a minimum of 12 classes per month. - Ensuring positive and prompt client communications. - Leading and developing a team of Head Coach-Community Managers. What we need from you: - Flexible and open availability with weekends and holidays required. - It is required to be able to work on-site and travel to studios at least 75% of the week, with the remaining 25% of the week remote. Occasional variations as needed, based on business needs. - The position is full-time and exempt with an expected 40 hours worked per week (including classes coached). - Multi-unit management experience (3-5 years preferred). - Prior people management experience in high-end fitness, retail, or hospitality (3-5 years preferred). - Prior group fitness instruction, personal training, or professional athletic training experience (2 years preferred). - Bachelor's degree (preferred). - Proficiency in g-Suite and MS office, specifically excel and google sheets. - Ability to lift / carry a minimum of 30 pounds. What skills and experience you'll bring to us: - Proven track record of achieving revenue and sales targets and contributing to profitability. - Strong business and financial acumen and experience analyzing and interpreting data. - Ability to work independently with the confidence to make decisions and course correct as needed. - Ability to multi-task and coordinate ongoing projects, plans, and people. - Proven track record in successfully leading a team and building a talent pipeline. - Positive entrepreneurial and resourceful problem-solving attitude. - Strong attention to detail and organizational skills. - Superior client relations and communication skills. - Passion for fitness, wellness, and the [solidcore] brand. - Ability to model the [solidcore] brand and culture and serve as a lead representative of the [solidcore] community. Compensation and Benefits: - Competitive starting salary of $90,000.00 per year, based on experience - Bonus eligibility based on performance - Monthly cell phone stipend - 401k with employer match - Health, dental, & vision insurance - Flexible PTO - Free drop in classes at [solidcore] - And MORE [solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. The coach guides the class through a series of slow & controlled movements that are sequenced to work muscles to failure. This class is accessible for all fitness levels and can be amplified or modified to accommodate individual goals. Class is as intense as our reviews suggest, but our instructors go above and beyond to provide a welcoming, supportive, empowering, and challenging experience for all. Please visit our website here to read more about our mission. [solidcore] is firmly committed to social justice and promoting a culture of diversity, equity, and inclusion. You can click here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.

• Serve as the dedicated recruiter for an assigned regional cluster, owning all coach recruitment activities for 30+ studio locations • Manage recruitment for full-time field leadership positions • Lead recruitment for 150-300+ coach hires annually across regional training cohorts • Build and maintain a robust talent pipeline specific to your region's unique market dynamics • Scout, source, interview, and audition potential coach candidates throughout your assigned region • Screen resumes and conduct initial phone/video interviews with candidates • Lead both live and virtual auditions, assessing candidates against [solidcore] coaching standards • Coordinate and schedule interviews, auditions, and follow-up communications • Partner with field leaders on hiring decisions and candidate selection • Support the candidate experience through the offer and onboarding process • Maintain accurate candidate records in the company's applicant tracking system • Develop and implement recruitment strategies specific to your regional markets • Collaborate with 2-3 Training Managers in your region to understand each market's unique talent needs and coaching styles • Build relationships with fitness communities, gyms, studios, and universities in key markets • Identify and activate new sourcing channels specific to your regional territory • Travel regularly to studio locations throughout your region to conduct in-person auditions and sourcing visits • Participate in recruitment events, job fairs, and networking opportunities within your markets • Partner closely with studio leadership to forecast hiring needs • Provide regular updates on recruitment metrics, pipeline status, and market insights for your regional territory • Coordinate training logistics including orientation scheduling and new hire communications • Assist with employer branding initiatives to attract top talent in your region • Contribute ideas and suggestions to improving the candidate experience • Escalate complex recruitment challenges to the TA Manager with proposed solutions