Job Closed

This listing is no longer active.

Client Experience Agent

Location

Florida

Posted

100 days ago

Salary

$42K - $49K / year

Seniority

Junior

High School0.5 yrs expExperience acceptedEnglish

Job Description

Client Experience Agent

[solidcore]

• Manage a high volume of inbound client communications across multiple channels, including phone calls, live chat, email, and social media platforms • Handle phone inquiries professionally and efficiently, maintaining an average response time of under 3 minutes and delivering first-call resolution whenever possible • Monitor and respond to live chat messages, managing multiple concurrent conversations while maintaining personalized attention to each client • Document all client interactions thoroughly in our CX platform to ensure seamless follow-up and support • Reconcile client grievances immediately in alignment with company processes and standards • Client membership management, including but not limited to membership adjustments, policy enforcement, and client education • Provide real-time support for booking issues, membership questions, and studio-related inquiries • Lead with a consistent focus on delivering an elevated and personalized experience • Develop and implement strategies integral to optimizing client experience

Job Requirements

  • 6-12 months experience in client-experience or customer service role, specifically with phone and chat support (strongly preferred)
  • Excellent phone etiquette and ability to maintain a professional, friendly tone
  • Strong typing skills with the ability to maintain accuracy while managing multiple chat conversations
  • Proficiency in using phone systems, chat platforms, and ticketing systems
  • Strong interpersonal skills and a client-first attitude
  • Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization
  • Growth mindset, with openness and willingness to support process and policy changes
  • Exceptional written and verbal communication skills
  • Problem solving aptitude with a passion for providing top-notch client service
  • Quiet, professional work environment with reliable high-speed internet connection
  • Intercom and MindBody Online proficiency preferred
  • Resides within 25 miles of a [solidcore] studio
  • Based in EST or CST time zone and willing to work a Saturday to Wednesday schedule

Benefits

  • Bonus eligibility based on performance
  • Monthly cell phone stipend
  • 401k with employer match
  • Health, dental, & vision insurance
  • Flexible PTO
  • Free drop in classes at [solidcore]

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