Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. About the Role The Defined Benefit Client Leader sets strategic direction and oversees the daily pension operations for their assigned clients. They contribute to developing functional business plans and strategies, ensuring effective service delivery to clients and achieving business objectives. Responsibilities - Leading the defined benefit client delivery team in developing and implementing strategic plans to meet client needs and business goals. - Providing guidance and direction to the team in delivering high-quality service and support to clients. - Collaborating with internal stakeholders to ensure seamless coordination and execution of client initiatives. - Monitoring industry trends and Canadian pension standards to proactively address client needs and maintain compliance. - Overseeing the development and delivery of client reports, presentations, and communications. - Building and maintaining lasting client relationships through effective communication and problem-solving. - Develop and manage Defined Benefit talent within the organization Requirements - Have extensive experience in defined benefit client management or related roles. - Strong communicator who simplifies the complex, can translate strategic direction into team vision and deliverables - Creative, innovative, problem solver - Seeks out collaborative opportunities across the business to drive results - Possess exceptional leadership and team management skills, with the ability to inspire and motivate others. - Be knowledgeable about industry trends, regulations, and best practices in defined benefit. - Possess a relevant background in finance, business, or a related field. Education - Bachelor’s degree (business context preferred) or equivalent work experience required - 10+ years in DC and a variety of client experiences Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 98,200.00 CADMaximum : 154,000.00 CAD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization! Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. This role can be based remotely. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. ABOUT THE ROLE As a Digital Client Specialist, your primary responsibility is to make clients feel welcome and to establish relationships by providing extraordinary client experience with every interaction. This role handles inbound service, outbound client engagement, ITM transactions, and digital channel support. The Digital Client Specialist takes a proactive approach to client relationships—managing an assigned portfolio, conducting outbound calls for retention and cross-selling, and generating referrals to other lines of business. Team members are expected to embrace change, demonstrate a disciplined approach to sales and relationship building, and continuously develop their skills. WHAT YOU’LL DO Client Service & Digital Support - Handle inbound calls, resolving client inquiries with a focus on first call resolution. - Process ITM transactions accurately, using interactions to identify client needs. - Identify opportunities during client interactions to deepen relationships and grow the client's connection to MVB. - Process client service requests and account maintenance accurately and efficiently. - Support online banking inquiries including password resets, unlocks, and general troubleshooting. - Support clients through digital channels. - Escalate complex situations as needed. Account Onboarding & Fulfillment - Open new consumer accounts and services. - Guide new clients through onboarding, ensuring successful adoption of digital tools and services. - Complete fulfillment tasks including document processing and account maintenance. Portfolio Management & Outbound Engagement - Manage assigned client portfolio with proactive outreach and follow-up. - Conduct outbound calls for retention, cross-selling, and relationship building. - Support retention efforts through proactive outreach. - Identify client needs and recommend appropriate solutions. - Generate referrals to mortgage, business banking, treasury management, and other lines of business. - Document all client interactions and follow-ups in CRM. Compliance & Quality - Adhere to all Bank policies, procedures, and regulatory requirements, including BSA/AML. - Maintain confidentiality of client information. - Participate in training and coaching to continuously develop skills. Embrace change and continuous improvement as the CEC evolves EDUCATION & WORK EXPERIENCE - High school diploma or equivalent required; Associate degree preferred. - 1+ years of experience in a financial institution, call center, or client service environment preferred. - Basic knowledge of banking products and services preferred; training provided. - Strong verbal communication and active listening skills. - Ability to identify client needs and recommend solutions. - Demonstrates a disciplined approach to sales and relationship building. - Comfortable with technology and ability to learn new systems quickly. - Proficiency in MS Office Suite and contact center systems. - Attention to detail and reliability. - Ability to work independently in a remote environment. BENEFITS AT MVB MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including: - Medical, Dental and Vision Insurance - Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) - Short- and Long-Term Disability Plan - Group Life Insurance - 401K Salary Deferral Plan - Wellness Program - Education & Tuition Expense Reimbursement - PTO and Unique Vacation Purchase Program - Nationwide Pet Insurance Coverage #LI-Remote We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. About the Role The Defined Benefit Client Leader sets strategic direction and oversees the daily pension operations for their assigned clients. They contribute to developing functional business plans and strategies, ensuring effective service delivery to clients and achieving business objectives. Responsibilities - Leading the defined benefit client delivery team in developing and implementing strategic plans to meet client needs and business goals. - Providing guidance and direction to the team in delivering high-quality service and support to clients. - Collaborating with internal stakeholders to ensure seamless coordination and execution of client initiatives. - Monitoring industry trends and Canadian pension standards to proactively address client needs and maintain compliance. - Overseeing the development and delivery of client reports, presentations, and communications. - Building and maintaining lasting client relationships through effective communication and problem-solving. - Develop and manage Defined Benefit talent within the organization Requirements - Have extensive experience in defined benefit client management or related roles. - Strong communicator who simplifies the complex, can translate strategic direction into team vision and deliverables - Creative, innovative, problem solver - Seeks out collaborative opportunities across the business to drive results - Possess exceptional leadership and team management skills, with the ability to inspire and motivate others. - Be knowledgeable about industry trends, regulations, and best practices in defined benefit. - Possess a relevant background in finance, business, or a related field. Education - Bachelor’s degree (business context preferred) or equivalent work experience required - 10+ years in DC and a variety of client experiences Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 98,200.00 CADMaximum : 154,000.00 CAD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps| USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com The Account Manager role is responsible for building, maintaining, & growing relationships with clients by managing their advertising campaigns across multiple publishers/platforms (ex. search, display, social ads, O&O digital/print media etc.). The primary focus is ensuring our clients achieve & exceed their desired marketing goals through strategic campaign planning, and data analysis. As the Account Manager, you will act as the primary point of contact for client concerns and needs post-sales. Must possess strong expertise in existing & emerging business marketing solutions, coupled with the ability to collaborate with our sales partners, post sales optimizers to identify opportunities, and effectively deliver on solutions that maximize a client's ROI; are minimum expectations. In this dynamic role, a change-minded person will be crucial for effectively navigating the ever-evolving landscape of digital and traditional marketing concepts. Seamlessly, the AM will integrate with various teams and adapt to new challenges, ensuring that strategies remain agile and responsive to client needs. Position Requirements: - Closely partner with sales team(s), in owning the client relationship by: building solid rapport, demonstrating transparency, & delivering results against joint business objective - Understand, manage, and anticipate client expectations, gain client alignment, and fully mobilize/engage partner teams against the aligned approach while maintaining a strong communicative relationship - Create a consistent open line of communication ensuring our value story & service successes are in parallel to a client's needs/goals via performance reviews (Weekly, Monthly, etc.) - Articulate media programs to devise appropriate strategies and campaign implementation plans - Work alongside our sales, and post sales optimization teams to formulate and act upon appropriate digital strategies and executions. These actions will aid in meeting and exceeding our clients' business goals - Advise our clients on how best to leverage feasible ongoing and impending marketing strategies - Ensure a highly consistent marketing message across paid search, organic presence, display, social media, and O&O digital/print marketing channels - Daily proficiency in customer relationship management, online search, and display advertising techniques and LocaliQ proprietary technologies - Review day to day campaign performance in collaboration with post sales optimization counterparts, assess digital campaign trends, facilitate client advertising performance discussions, & identify proactively creative new advertising techniques to further our client’s digital marketing needs - Hold primary responsibility for communicating and collaborating with backend support resources including, but not limited to, various digital solutions and ad operations teams, focused on delivering and exceeding client objectives (Daily, Weekly, Monthly, As Needed) Key Skills: - Ability to quickly master business process, marketing, and technology concepts - Demonstrated expertise in customer relationship management - Mastery of key technologies and systems to review and advise on digital marketing campaigns - Advanced capabilities to effectively understand and speak toward digital advertising campaigns –Search, Display, Marketing Management Systems, traditional marketing endeavors etc. - Strong technical skills to recommend, assess, modify/adjust, & routinely improve marketing campaigns over their lifecycle - Demonstrated expertise with digital marketing publishing systems & processes - Excellent verbal & written communication skills - Demonstrate understanding of how retail/service media, sales, and operations work together to successfully drive a business - Proven track record in relationship building and account management - Works efficiently and is always looking to streamline processes & workflows - Moderate Excel and PowerPoint skills required Key Competencies: - Marketing Concepts & Digital Marketing Acumen: pay-per-click, programmatic display, social, email marketing, and tracking concepts (Analytics/GA4), Leads, etc.) - Customer Focus - Proactive Creative & Analytical Thinking - Business Process & Technology Acumen - Team Collaboration - Conflict Management - Flexible With Change Management - Proven Success in Implementing Ideas in a Fast- Paced Environment - Attentive To Detail About You: - Bachelor's degree in general business, economics, finance, marketing, advertising, public relations, journalism, or English - 2+ years hands-on experience managing online/digital advertising campaigns - Must have 3+ years of client facing service/account management experience - Google Ads & Google Analytics Certified About Us: Are you looking for a company that values innovation, passion, and a healthy work/life balance? A job where you feel supported and appreciated? At LocaliQ, we know our employees drive success, and we strive to create a thriving company culture where you will enjoy coming to work every day. Here, you can walk through the halls and bump into our CEO, catch an inter-office ping pong tournament, or support a local cause with your fellow employees. Are you ready to join a company where you can have fun and work with some of brightest people in digital marketing? Our mission is to help local businesses all over the world reach more local customers online. As a leader in powering online marketing for local businesses, LocaliQ has been recognized for outstanding products and exceptional employees, having won Google’s Quality Account Champion in North America and Google’s Innovation Champion Award in Canada. LocaliQ is headquartered in Woodland Hills, CA, & Frisco, TX, with over 35 locations throughout the United States, Canada, India, Australia, New Zealand, and Brazil. LocalIQ is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state and local legislation concerning equal opportunity in employment. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required of the employee. #LI-REMOTE #LOCALiQ #LI-LL The annualized base salary for this role will range between $45,000, and $55,000.  Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at Recruit@usatodayco.com. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.